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Internship Report
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Acknowledgment:
Before all, I would like to dedicate the accomplishment of my internship at Agility Logistics
with fruitful outcomes to Allah Almighty for he bestowed me with strength of both my mind
and body to fulfill the purpose for which I was putting my efforts for. Also I would like to
thank my parents, especially my mother for resting her faith in me all the times as well as
being a sun in my life for I would be nothing without her.
Secondly, I would like to acknowledge the consideration of Agility officials and Colleagues
for providing me guidance, support and teachings, in both formal aspect as well as informal
aspect, to enhance my experience at the organization not only in technicalities of the focused
field but also sharing their professional learnings with me to groom a practical field savvy
personality which can differentiate between the opportunities and dead ends. Also warm
attitudes are worth salutation for not differentiating me as an outsider and being there at all
times.
Particularly, I would like to acknowledge the efforts of my mentors, Mr. Waqas, Mr.
Muneeb, Mr. Jamal, Mr. Rizwan, Mr. Bilal, Mr. Waqas Khawar, Mr. Junaid, Mr. Mubeen,
Ms. Mahek, Ms. Sadaf and Ms. Saira along with entire department teams for working
alongside as my mentors also guides for teaching me as well as testing my learned knowledge
for maximum retention time to time and making duration at Agility worth the efforts,
considering the fact that this being a complete new area of study for me.
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Table of Contents
Executive Summary: ............................................................................................................................... 5
Introduction of Report: ........................................................................................................................... 6
1.1 Purpose of Internship: ................................................................................................................... 7
1.2 Significance: ................................................................................................................................. 7
Introduction of the Organization:............................................................................................................ 8
2.1 Company Profile: .......................................................................................................................... 8
2.1.1 History: .................................................................................................................................. 8
2.1.2 Current Status: ....................................................................................................................... 8
2.2 Department:........................................................................................................................... 10
2.2.1 Operation department:................................................................................................... 10
2.2.2 Custom house Brokering:.............................................................................................. 11
2.2.3 Fleet Management: ........................................................................................................ 11
2.2.4 Sales and Customer service department:.............................................................................. 12
2.2.4 Business Development department: .............................................................................. 13
2.3 Hierarchy: ............................................................................................................................. 14
My learning: .......................................................................................................................................... 15
3.1 Learning from Internship: ........................................................................................................... 15
3.1.1 Operations department (Air/Sea Export): ............................................................................ 15
3.1.2 Operation Department (Air Import): .................................................................................... 16
3.1.3 Customhouse Brokerage: ..................................................................................................... 17
3.1.4 Sales and Customer service Department: ............................................................................. 18
3.1.5 Fleet management: ............................................................................................................... 19
3.1.6 Business Development: ........................................................................................................ 19
3.2 Skills acquired and Areas of improvement: ................................................................................ 21
3.2.1 Communication skills: .................................................................................................. 21
3.2.2 Prioritizing and Self-Management: ............................................................................... 21
3.2.3 Team Work: .................................................................................................................. 22
3.2.4 Multi-tasking: ................................................................................................................ 22
3.3 Recommendation: ....................................................................................................................... 23
3.4 Conclusion: ................................................................................................................................. 25
Reference: ............................................................................................................................................. 26
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Figure 1 Supply Chain vs Logistics ("Supply chain management and Logistics,") ................................. 6
Figure 2 Agility Infrastructure ................................................................................................................. 9
Figure 3 Agility hierarchy and information flow, Lahore branch .......................................................... 14
Figure 4 Logistics Key Functions (inbound & outbound) ...................................................................... 20
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Executive Summary:
Supply chain management (SCM) is a term emerged in recent years as collection and essence
of all business activities and plays role in competitive integration of all the key business
functions of marketing, production and logistics and those interactions taking place in legally
separate firms within the product flow channel. And the competitive edge of both cost
efficiency and high customer service is achieved through the collaboration and co-ordination
among the channels members carrying out key activities respectively.("Supply chain
management and Logistics,").
Agility logistics carry outs similar activities but at a more diverse as well as in a more
effective manner. Being hailed as a multi-national effectively and profitably carrying out
logistic and supply chain related activities all over the globe. To make all these service level
possible, Agility has itself divided itself into two basic line of business to achieve both the
quality of the services and acquire mutual profitability. Agility Global integrated logistics &
Agility Infrastructure.
During my time at Agility as an internee, I was placed in departments having part in the
logistics and supply chain solutions. Within the departments, I was not only familiarized with
the technicalities of the respective department but was also groomed in both personality and
attitude required in a professional workplace by the supervisors. Among all the departments
mentioned, my personal preference focuses on Operations department (Export and Import),
Sales and Customer service department and Business development department (comprising
warehousing and fleet management and Resource management). In addition to my personal
preference, all the details including the detailed description of the company and its
operations, my tenure in the company and all the learning I have acquired during the period 6
weeks internship.
The acquired learnings are personally categorized as Technical and Non-Technical learnings.
Technical as per description, include all the department related bits of information, relative
jargons etc. and Non- Technical learnings include personal learnings that have been acquired
by the wisdom of the working professionals. Also, most significant factor I found during my
internship is the constant testing of my supervisor to test the learning of previous department
as well as newly learned.
Also I have also given my recommendations, addressing agility current loop holes present to
highlight the facts that may hinders its profitability or quality of its service levels.
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Introduction of Report:
As far as the history goes, when man started socializing, the need of management was there.
Everyone didn’t had everything and the concept of social animal and dependence emerged as
population initiated ways to fulfill each other’s needs through the use of material they had. As
further time passed and development of commercialized environment came into being, this
dependency of delivery of goods and services required by others became more commercial
and imperative for mutual benefits and hence the foundation of the first supply chain was
laid; although was not recognized at that time. Supply chain now has been identified as, a
new but widely significant and continuously becoming imperative area of business world.
Supply chain can be best defined as, “Activities involved in transformation of the products
from its raw material state to a finished product ready to be handed over to the final
consumer”. This phenomenon of activities has been identified as a source of competitive
edge by the world organizations as well as a KPI (Key Performance Indicator) in itself in
early twentieth century. And hence with the passage of eras i.e. from era of identification or
creation of term Supply chain management, in 1982 by Keith Oliver to Globalization era;
field of Supply Chain Management came into existence and all the relative fields of research
and study. (vinci)
Within the supply chain, there comes various heads and sub-heading cover the whole process
of transformation and value addition of a raw material to a convenient finished product and
among such heads is a head of equal significance, so named LOGISTICS. This term
Logistics, has origins as old as the human socialization era, and has been mentioned by many
historical figureheads (such as Leon the wise, Alexander the Great) depicting the tactical
placement and movement of army procurement such as food, ammunition, clothing etc. for
gaining upper hand in the warfare.(vinci) Like many other business practices, even before the
use of term supply chain management, logistics was considered highly significant factor of
competition either in the battlefield or business world alike. Managing the movement of the
goods and effective placement is itself known as Logistic Management and hold a great
position in the supply chain. The following figure displays the best placement of logistics in
the supply chain:
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1.2 Significance:
The significance of the work-experience internship can be detailed on various facets. One of
the compelling significant factor is it being a pre-requisite for the completion of the
Bachelor’s degree as per set instructions by Higher Education Commission (HEC). Other
factors reflecting the significance of internship are as follows:
To develop familiarity with the current market situations and working framework
To expose oneself to the actual working environment and conditions associated with
the environment.
To develop a balance of theoretical ideal situation and the practical implication of the
subject
To groom one’s personality in addition to the learned technicalities in the organization
To initiate one’s mind by exposing to different real life scenarios with defined
consequences.
The above stated point reflecting the significance of the internship are developed as per my
understanding and my experience at Agility Logistics and are direct reflection of my gaining
during my tenure at the organization as an internee.
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Automotive
Chemical
Consumer Goods
Defense & Government sector
Industrial
Oil & Gas
Pharma & life Sciences
Retail
Technology
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As far as the variety of services are concerned, following activities are being performed by
Agility to customers:
Air Freight
Ocean Freight
Road Freight
Supply chain solution
Warehousing and Distribution
System and Technologies
Project logistics
Chemical logistics
Fair & Events logistics
Household Goods movement
To make all these service level possible, Agility has itself divided itself into two basic line of
business to achieve both the quality of the services and acquire mutual profitability.
(Logistics; Logistics)
1. Agility Global integrated Logistics
Integrating global network for providing the best possible level of service to the
customer by removing any cross border limitations by promoting a unification of
cross-bordered counterparts into one team while focusing on a specific service for a
specific customer with regard to his needs and wants. All this integration led to the
formation of Global Network covering:
Asia Pacific
Europe
America
Middle East
Africa
All these sectors comprising overall 100+ countries.(Logistics)
2. Agility Infrastructure:
With the timely expansion from a Kuwait based firm solely providing warehousing
solutions to a multi-national firm, focused for providing dedicated logistics based
services and supply chain solutions to the varied industries worldwide, Agility has
acquired many logistics brand or head under
one roof to provide seamless services in a well
strategized manner to improve the productivity
of the efforts as well as maintaining a status
quo of one of the leading logistics firms which
other firms find difficult and risky. Following
are some of the infrastructure companies
acquired by Agility under one umbrella.
Agility Real Estate
Global Clearinghouse Systems
Inspection & Controlled services
Metal and Recycling Company
United Projects for Aviation Service
Company
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2.2 Department:
I performed my internship at Agility Logistics, Lahore branch and found following
department operational in it.
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Utilizing the core concept of Third party logistic (3PL) and Fourth Party Logistic
(4PL) taken straight from the theory books into reality, Agility aims to achieve
what other firms are not performing.
Such a department headed by:
I. Ahsan Uddin Ghias Director
II. Waqas Khawar BD manager
III. Saleem Shahzad BD manager
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2.3 Hierarchy:
CEO
Directors
Regional Manager
Branch manager
Rider
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My learning:
I carried out my internship at Agility for the duration of Six weeks as per the selected criteria
of the University and was allowed to spend a period of one week in almost all the related
departments linked with Operations and Logistics management, developed and aimed
towards increasing my fundamental understanding of the practical scenario in Pakistan
logistics and freight forwarding market as well concerning scenario’s in the related fields.
The following self-reporting has been developed by me from my tenure as an internee at
Agility and comprises of my learnings of Technical as well as aspirational nature as well as
skills of both cognitive as well as physical nature.
3.1 Learning from Internship:
During my tenure at Agility Logistics as an internee, I was handed a developed internship-
plan, detailing the departments as well as my time to be spent there and my supervisor. I was
given a diverse schedule, which was promising my stay at almost all the concerned
department related to Freight forwarding and logistics management. Being an internee
justified my lack of sufficient knowledge and justified my urge to learn even more to the
supervisor as well as department teams. Following is the reported timeline detailing my
learnings at mentioned departments:
3.1.1 Operations department (Air/Sea Export):
Supervisor: Mr. Waqas Ali
Duration: 7 days
Week 01
Week one was scheduled to be under the supervision of Mr. Waqas Ali, Export Executive
(AIR). On the first day, I was given well-detailed brief regarding the technicalities of air-
export as well as significance of the work performed by the freight forwarder in the scenario.
The technical learning I got from my duration in Operations Export are listed as follows:
Terminology and technical concepts involved in understanding of Freight forwarding
Concept of Air way bill, its significance, details of its types and role in export.
Operator (Airlines) details.
Air export procedure i.e. from a query to completion of process to departure of flight
with good onboard exported out of country.
Introduction to IATA (International Air Transport Association) and Internationally
sectorial tariffs knows as TACT RATES
Commercial papers and documentation involved in carrying out the Air export.
Significance of E-correspondence between the concerned individuals.
Issues may be faced during pre-export, export and post export time frame.
Dangerous goods, its classes and measures to deal with them for transit.
In addition of the facts learned from detailed briefs, I was initially instructed to develop
insight and understanding through keen observance of the personnel working in the
department and given brief regarding any new concept or information we tackled during this
state of observance as previously mentioned; each job being performed is unique in nature
and demands detailed attention on its own. Soon afterwards, I was given a chance to
physically involve in performing the procedures of air export. Along with just conceptual
learning of facts and figure of the procedures applied to deliver a profitable service. In
addition to the Technical side of learning in Air Export, I also learned importance of Being
Responsiveness to the details either asked by supervisor or by client and timely reversion can
be very fruitful in practical life.
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In the Ocean Export, The technicalities learned were similar to what discussed in Air export,
however change of procedure was observed on slight basis as the volume of Air and Ocean
freight was quite distinct from each other as well as the transportation involved in it to deliver
it to relative ports of Departure (POD’s), as understood, one port is to be Airport and other is
to Seaport. Following additional learning are as below:
Relevant terminology for sea way mode of export
Seaway bill/ Bill of lading
Operator (Shipping lines) and voyage details
Incoterms (Term of Shipments)
Modes of Shipment
Container types and relevant details
Documentation involved in Ocean Freight and its distinction from Air Way mode of
export
In addition to the technical information obtained, additional learning was in the aspect of
multi-tasking i.e. working with multiple query at hands and proper mode of follow up for
each job assignment at hand.
On the second week of my internship, I have moved to the next step of operations after
learning details about export as well as practically performing on query. Now a counterpart of
previous learning is Import under the supervision of Mr. Muneeb. Conceptually opposite of
export, there are obvious distinction in importing a shipment as well. There are two particular
reasons for this distinction, First, all the paper work required for importing a shipment is
being developed at origin (Foreign Country) from which shipment is being sent to destination
country (Pakistan). Secondly, all the details are exchanged with international counterpart
residing in origin country on Electronic correspondence.
Agility being a multi-national firm, having residing offices in many foreign locations makes
the process of import seamless for the whole process is done keeping the trade secret within
the organization utilizing the services of agility officials working in the country from which
the goods to be imported from, thereby giving more secure and more controlled transaction
throughout the process.
In addition to learning and understand as well as practically applying the process on an
international queries, I have learned the etiquettes of international correspondence as well as
understanding the sector specific jargons in the field.
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On the third week of internship, I was stationed in one of the most significant and key
departments of any freight forwarding firm having impact on its chain of operations leading
to delivery of good, involving clearing of goods entered within the border as per the set
custom laws of entering, leaving as well as legislative justification of the goods and
commodities with in the premises of the nation. Along with that, I was familiarized with the
whole practical custom procedure that takes place for clearing of good and involves the
following
Furnishing A Good declaration (GD)
Submission of pay order as duties against the transported commodity as per detailed
in Custom Tariff of Pakistan
Examination clearance from concerned officers
Anti-narcotics examination clearance
Value examination by the concerned officer for final go ahead
Gate out the goods for either delivery to consignee or export purpose
In addition to this whole process of custom clearance as well as site visit to airline sheds and
custom houses for experiential learning of attitudes of the work force there and the nature of
the work involving the whole procedure. Also listed are some new additions to the Pakistan
customs as well with which I was familiarized.
WEBOC system: for automating GD preparation as well automation in the
examination process and creating a paperless workplace for customs
Custom Tariff of Pakistan (2013-2014)
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primary focus cost reduction and maximum utilization of the their resources. As well as
managing their own warehouses for them as equivalent to the turn key solution to the client.
Just like counterpart department of Supply chain solutions, Fleet management, Business
development department was similarly more of conceptual and theoretical end rather than
practical side due to confidentiality in between the learning and was given detailed tour of the
facility as well as detailed discussion focusing on the technicalities related to either
warehousing or new business venture of Agility regarding managing the old papers and
documentation, they deem not disposable collection of the organizations for them, under the
name of Resource Management.
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3.3 Recommendation:
The recommendation to be listed and detailed are based on both experience and theoretical
perspective and involve both the operational and structural analysis of the organization as
well as details significance of internship as a whole. They are as follows:
Need for a proper internship structure including designed assignments and testing
procedures
HR needs to devise proper allocation of human capital against the work load to
match the gaps and loop holes produced by the various contingent factors, especially
in the sales and operations department, having a respective additional work hands to
back up contingents to the absence of the key operatives, which would otherwise lead
from losing a query, delayed quotation, delayed follow ups as well as lessening
profitability.
Working environment is needed to be less hostile as moments, leading to
dissatisfaction of the employees originating from the clashes between the top and
front line managers.
Stated points have been observed through my tenure as an internee working within the
department and teams and conversing with them and at the end highlighting commonality
found in most of the departments. Also, I would also suggest that being a multi-national firm,
Agility has established itself well in both Operational as well as Non-Operational and Non-
financial areas of the organization, also in its procedures and systems of Human resourcing
are commendable in the light of the theory however, as part of all organizations development
of system is one thing and its implementation is other, and this area requires attention in
addition to the profit factors, which are connected with this flaw in the implementation of
well-developed system of working in the organization along the designated hierarchy. Inter-
departmental clashes, cross hierarchical clash as well as clash between personnel’s residing in
different cities is quite visible. And must be sorted for a collaborative, systematic efforts and
belief for which Agility holds firms.
All the highlighted and well connected and synonymous facts observed ultimately hinders in
providing the dedicated service of a Multinational Firm to its customers, thereby developing a
questionable image of it toward the market due to influence of such ignored hurdles of human
nature.
Also, one of the first and most important point to be recommended is lack of proper
internship structure within the firm, no systematic procedure of learning as well as testing the
acquired knowledge was observed during my tenure as compared to other service providing
firms in other sectors such as banking sector. Having acknowledged the pressure of workload
of a multi-national and its employees, I had been unable to learn without the efforts of my
supervisors as well as teams along with my perseverance and seldom annoyance to my
supervisor urging them to provide me time as well as do their duties to the fullest, and same
scenario would have been different if the any internship curricula was established which
would not only benefit the internee’s as well help the organization to screen out quality
candidates in the market.
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3.4 Conclusion:
All in all, I would like to highlight the fact that my time at Agility Logistic was far from
futile, for me, not only learned the dealings and procedure of area of Supply chain of my
likings as well as groomed in more than one way in both technical and personal aspect. I
appreciate the way I was guided throughout the internship by my supervisors Mr. Rizwan
Ahmed, Mr. Waqas, Mr. Muneeb, and Mr. Jamal, Mr. Shahzad Saleem, Mr. Waqas Khawar,
Mr. Bilal Asif, Ms. Mehak, Ms. Saira, Ms. Sadaf and all department teams and was given a
chance to expand my skill set and knowledge to another level and was given a level of
respect equal to member of team. The gained skill and practical knowledge will contribute
enough in my future vision of maintaining a spirit of developing the concept of supply chain
to new horizon and developing a supply chain model for the world by pursuing my own
entrepreneurial idea.
All the learnings in both technical aspect of freight forwarding as well as non-technical skills
such a groomed communication skills etc. developed in the tenure of internship not only
made it possible for me surpass me in academia as well as polished me as compared to others
who lack such an experience in working in freight forwarding firm. For future reference I
would like to go through another experience of final year internship in another supply chain
firm to develop a firm grip on the subject as well as update myself on the ever changing and
shifting market of supply chain.
Following are some of the learning have been acquired in the tenure of 6 week internship:
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Reference:
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Affidavit
I solemnly declare that this report is solely my own effort and nothing has been taken
from any other source except which has already been mentioned as references. I
further declare that all the figures and tables quoted here, to the best of my knowledge,
are correct and all financial calculations are according to the prevailing financial
standards.
Mr. Talha Bin Arif
114405093
BBA (H)
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