GPON Outage

Kabulonga
GPON Outage

Rhodespark
 GPON Outage
Dear Valued Customer,

notification;

Incident Details
LOSS OF ALL UPSTREAM SERVICES
A-end/B-end Customer Ticket Ref: Region Priority
Liquid
ZAMBIA, ZAMBIA High
Telecom
POC (email/phone number) Incident Incident Estimated Down time
start end time to duration
date/time date/time repair
(GMT) (GMT)
drcnoc@liquidtelecom.com
05/12/2017
+243842366 907 -
11:46Hrs
+243825977272
Incident description

Zambia is Isolated, the UPSTREAM links between Zimbabwe and South Africa are all
down hence the isolation.

Time of
Sequence of events Update details
updates:
Dear Valued Customer,

Be advised that Zambia is currently

05/12/17
isolated. The failure is between
Update 1 12:15Hrs.
Zimbabwe and South
CAT
Africa. Investigations are underway to
establish the cause of the failure. More
updates will be shared accordingly.

UPSTREAM SERVICE DEGRADATION

 GPON Outage
Dear Valued Customer,

Find below notification;

Incident Details
LOSS OF ALL UPSTREAM SERVICES
A-end/B-end Customer Ticket Ref: Region Priority
Liquid
ZAMBIA, ZAMBIA High
Telecom
POC (email/phone number) Incident start Incident end Estimated Down time
date/time date/time time to duration
(GMT) (GMT) repair
drcnoc@liquidtelecom.com
05/12/2017
+243842366 907 -
11:46Hrs
+243825977272
Incident description

Zambia is Isolated, the UPSTREAM links between Zimbabwe and South Africa are all
down hence the isolation

Time of
Sequence of events Update details
updates:
Be advised that the Fibre break is between
Beitbridge and Messina. The team is currently
Update 2 05/12/17 12:49
in the process of localizing the point of
failure. ETR is not yet available.
Dear Valued Customer,
Be advised that Zambia is currently isolated.
05/12/17 The failure is between Zimbabwe and South
Update 1
12:15Hrs. CAT Africa. Investigations are underway to
establish the cause of the failure. More
updates will be shared accordingly.

UPSTREAM SERVICE DEGRADATION

 GPON Outage Incident Details
LOSS OF ALL UPSTREAM SERVICES
A-end/B-end Customer Ticket Ref: Region Priority
Liquid
ZAMBIA, ZAMBIA High
Telecom
POC (email/phone number) Incident Incident Estimated Down time
start end time to duration
date/time date/time repair
(GMT) (GMT)
drcnoc@liquidtelecom.com
05/12/2017
+243842366 907 -
11:46Hrs
+243825977272
Incident description

Zambia is Isolated, the UPSTREAM links between Zimbabwe and South Africa are all
down resulting in the loss of all upstream services

Time of
Sequence of events Update details
updates:
Be advised that the point of failure has
05/12/17 been localized. Civil works are
Update 3
14:02 underway to restore connectivity,
however ETR is not available.
Be advised that the Fibre break is
between Beitbridge and Messina. The
05/12/17
Update 2 team is currently in the process of
12:49
localizing the point of failure. ETR is not
yet available.
Dear Valued Customer,

Be advised that Zambia is currently

05/12/17
isolated. The failure is between
Update 1 12:15Hrs.
Zimbabwe and South
CAT
Africa. Investigations are underway to
establish the cause of the failure. More
updates will be shared accordingly.
 GPON Outage
Incident Details
LZM-OLT4-SUNNINGDALE SLOT 0 PORTS 0,2,13,14,11 AND 13 SLOT 1 PORTS 1,2,3,4,6,7,8,11,14 and 15 LZM-OLT 7-
WOODLANDS SLOT O PORT 2 , SLOT 1 PORT 6 SERVICE OUTAGE
A-end/B-end Customer Ticket Ref: Region Priority
LZM-OLT4-SUNNINGDALE SLOT 0
PORTS 0,2,13,14,11 AND 13 SLOT 1
PORTS 1,2,3,4,6,7,8,11,14 and 15
Liquid Telecom PRB0050280 ZAMBIA High
SERVICE OUTAGE LZM-OLT 7-
WOODLANDS SLOT O PORT 2 ,
SLOT 1 PORT 6
POC (email/phone number) Incident start Incident end Estimated time Down time
date/time (GMT+2) date/time to repair duration
(GMT+2)
zambianoc@liquidtelecom.com
+260 211 374610 05/12/2017
08:00 Hrs. - -
+260 964461460

Incident description
LZM-OLT4-SUNNINGDALE SLOT 0 PORTS 0,2,13,14,11 AND 13 SLOT 1 PORTS 1,2,3,4,6,7,8,11,14 and 15
LZM-OLT 7-WOODLANDS SLOT O PORT 2 , SLOT 1 PORT 6 SERVICE OUTAGE

Sequence of events Time of updates: Update details

Please be advised that the cable had been exposed.

05/12/2017 17:22 Hrs
Update 3 The damage is due to the termite activity. ETR has
CAT
been set for 21:00Hrs CAT
Please be advised that all ports are failing at 1.4km
05/12/2017 09:00
Update 2 from Sunningdale PoP. The engineer is localizing,
Hrs CAT
updates will be shared.

Please be advised that we have a partial outage in

05/12/2017 08:00 sunningdale/Kabulonga and woodlands areas.
Update 1
Hrs CAT Cause of outage is under investigations. Updates
will be shared.
 GPON Outage
Please be advised that the services have normalised. Should you still have any issues

please get in touch with us on the numbers below.

Best Regards,

Jonathan

Dear Hai Customer,

Please be advised that we have lost some services on the upstream link in South

Africa. Internet Services have been migrated to the secondary link and due to

capacity on that link you will experience service degradation while the works progress.

We’ll share the latest update once we hear from the team on the ground.

Our sincere apologies for the inconvenience this may have caused to your operations.

Hai Telecom National Service Desk Contact Information

Service Desk Landline Phones +260-211-250424
Numbers +260-211-250420
+260-211-255013
+260-211-252952
+260-211-398000 (New Line)
Service Desk Cell phone Numbers
+260-978778916
+260-977790133

On-call Engineer (Outside Hours 19:00 0979187987(Lusaka), 0978232333 (Kitwe)

– 07:00 )
Service Desk email address servicedesk@hai-alive.co.zm
Skype ID
GPON Outage Hai.Servicedesk

Dear Valued Customer,

Please be advised that, restoration works will be resuming at 09:00hrs. After

resolving the initial fault the team identified another fault affecting the remaining
ports. Further investigations will be carried in an effort to establish the point of
failure and resolve the problem. ETR is not available yet.
We regret the inconvenience the outage has continued to cause you.

Rhodespark
Please be advised that due to the high number for ports that are down in the

Sunningdale area, resources have been dedicated to restore Sunningdale there

after works will resume for Rhodespark. Note that of the three ports that were

down, one was restored yesterday with 2 left and more troubleshooting is

required to identify the other point of failure. We will share more updates once

restoration works resume. We sincerely apologize for the delayed restoration and

consequently the inconvenience this has caused.

Dear Valued Customer,

We again apologize for the delay in restoring these services; this has been due

to a high volume of faults experienced concurrently on the GPON network as

explained previously.

Works are set to resume tentatively at 16:00Hrs at which point updates on

progress will be shared.s

 GPON Outage
Dear Valued Customer,

We again apologize for the delay in restoring these services, this has been due
to a high volume of faults experienced concurrently on the GPON network as
explained previously.

Works are set to resume tentatively at 16:00Hrs at which point updates on

progress will be shared.nderway

We had a major network outage to ZW (and by extension to ZM)

yesterday which caused all the orders stuck for provisioning. Dipak is re-

processing them.

I will get back to you once all the orders are activated

Bundles Not Reflecting

in My Hai Portal