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DR David Ricchetti asked on May 3, 2011  Question Info

Views: 40909
Question Last updated:
Outlook 2010 Synchronizing September 4, 2017
Applies to:
subscribed folders error Office / Outlook /
(0x80048002) Other/unknown /
Office 2010

I recently purchased a new computer with Microsoft Office

2010 and Norton Internet Security installed.  I used
Windows 7 Easy Transfer to move my files from my old
computer.  I encounter a problem in Outlook related to the
location of my PST files and my user profile.  To resolve
that problem I moved my Outlook PST files (Outlook.pst
and Archive.pst) to C:/Users/David/My Documents/Outlook
Files, then I deleted my profile, created a new profile, and
verified my mail settings (@gmail IMAP/SMTP).  Everything
in Outlook now seems to work fine with serious exception;
Outlook Send/Receive takes about 45 minutes and then
reports the following error message: Task 'Synchronizing
subscribed folders for (ME)@gmail.com.' reported error
(0x80048002) : 'This task was cancelled before it was
completed.'

While looking through a few forums I found others with

similar problems who were advised to remove Norton
Internet Security and reinstall it without the virus scanner
integration (among other various advise).  Before I try that I
was wondering if anyone might be able to confirm that
advise or have a better suggestion.  Thanks!

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I have the same question (24)

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https://answers.microsoft.com/en-us/msoffice/forum/msoffice_outlook-mso_other/outlook-2010-synchronizing-subscribed-folders/d21b757b-9c75-… 1/3
9/6/2017 Outlook 2010 Synchronizing subscribed folders error - Microsoft Community

Answer

DM Dee Mea replied on July 1, 2011 

1) Navigate to File >> Options >> Advanced >> scroll

down to the send/receive heading >> click on the
send/receive button on the right
2) On the right hand side of the send/receive groups
window that opens click on the Edit button
3) Un-check the "Get folder unread count for subscribed
folders"
4) under Received mail items, check the option "User the
custom behavior defined below"
5) In the window below that displays your Gmail folders
just select inbox and leave the others unchecked
6) click ok and then exit out of options and perform a
send/receive to test if it is now working

Worked for me.

Also be aware that Outlook 201o have some issue with

AVG 2011.
Disable the AVG add in might help.

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27 people were helped by this reply

Answer

Raju S Das replied on May 4, 2011 

Microsoft

https://answers.microsoft.com/en-us/msoffice/forum/msoffice_outlook-mso_other/outlook-2010-synchronizing-subscribed-folders/d21b757b-9c75-… 2/3
9/6/2017 Outlook 2010 Synchronizing subscribed folders error - Microsoft Community

Refer the links below which discuss about the same issue:
http://answers.microsoft.com/en-
us/office/forum/officeversion_other-outlook/the-task-
reported-error-0x80048002-this-task-was/b5ca8f33-52b6-
4c49-8017-4133a76f3165
http://answers.microsoft.com/en-
us/office/forum/office_2010-outlook/cant-get-outlook-
2010-working/976a7a34-adb7-4e16-b347-c17ce5a84238

Reply

Did this resolve your issue? Yes No

11 people were helped by this reply

Replies (29) 

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