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2. In view of the above, banks are required to put in place appropriate mechanism
with the following specific provisions for meeting the needs of such customers so
that they are able to avail of the bank’s services without difficulty.
(a) Dedicated Counters/Preference to Senior Citizens, Differently abled
persons
Banks are advised to provide a clearly identifiable dedicated counter or a counter
which provides priority to senior citizens and people who are differently abled
including visually impaired persons.
____________________________________________________________________________________
ब��कं ग �व�नयमन �वभाग, क�द्र�य कायार्लय, 12वीं और 13वीं मंिज़ल, क�द्र�य कायार्लय भवन, शह�द भगत �संह मागर्, मंब
ु ई 400001
टे ल�फोन /Tel No: 22661602, 22601000 फैक्स/Fax No: 022-2270 5670, 2260 5671, 5691 2270, 2260 5692
Department of Banking Regulation, Central Office, 12th & 13th Floor, Central Office Building, Shahid Bhagat Singh Marg, Mumbai - 400001
Tel No: 22661602, 22601000 Fax No: 022-2270 5670, 2260 5671, 5691 2270, 2260 5692
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3. Banks are advised to implement these instructions by December 31, 2017 in letter
and spirit and give due publicity in their bank branches and website.
Yours faithfully
(Saurav Sinha)
Chief General Manager
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