PAS Civil Service

Competency Models
CLERICAL OFFICER

Executive Officer Level

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Public Appointments Service - Irish Civil Service Competency Models

Irish Civil Service

Executive Officer Level Competency

TIVE OFFICER
EXECU

Specialist
Knowledge, People
Expertise and Self Management
Development

Drive &
Commitment to
Public Service Analysis &
Values Decision
Interpersonal &
Making
Communication
Skills

Delivery of
Results

Notes
Executive Officer Level Competencies
Effective Performance Indicators
People Consults and encourages the full engagement of the team, encouraging open and constructive discussions
Management around work issues

Gets the best out of individuals and the team, encouraging good performance and addressing any performance
issues that may arise

Values and supports the development of others and the team

Encourages and supports new and more effective ways of working

Deals with tensions within the team in a constructive fashion

Encourages, listens to and acts on feedback from the team to make improvements

Actively shares information, knowledge and expertise to help the team to meet it’s objectives

Analysis & Effectively deals with a wide range of information sources, investigating all relevant issues
Decision Making
Understands the practical implication of information in relation to the broader context in which s/he works –
procedures, divisional objectives etc

Identifies and understands key issues and trends

Correctly extracts & interprets numerical information, conducting accurate numerical calculations

Draws accurate conclusions & makes balanced and fair recommendations backed up with evidence

Delivery of Takes ownership of tasks and is determined to see them through to a satisfactory conclusion
Results
Is logical and pragmatic in approach, setting objectives and delivering the best possible results with the
resources available through effective prioritisation

Constructively challenges existing approaches to improve efficient customer service delivery

Accurately estimates time parameters for project, making contingencies to overcome obstacles

Minimises errors, reviewing learning and ensuring remedies are in place

Maximises the input of own team in ensuring effective delivery of results

Ensures proper service delivery procedures/protocols/reviews are in place and implemented

Interpersonal & Modifies communication approach to suit the needs of a situation/ audience
Communication
Skills Actively listens to the views of others

Liaises with other groups to gain co-operation.

Negotiates, where necessary, in order to reach a satisfactory outcome

Maintains a focus on dealing with customers in an effective, efficient and respectful manner

Is assertive and professional when dealing with challenging issues

Expresses self in a clear and articulate manner when speaking and in writing

Specialist Displays high levels of skills/ expertise in own area and provides guidance to colleagues
Knowledge,
Expertise and Self Has a clear understanding of the role, objectives and targets and how they support the service delivered by the
Development unit and Department/ Organisation and can communicate this to the team

Leads by example, demonstrating the importance of development by setting time aside for development
initiatives for self and the team

Drive & Is committed to the role, consistently striving to perform at a high level
Commitment to
Demonstrates flexibility and openness to change
Public Service
Values Is resilient and perseveres to obtain objectives despite obstacles or setbacks

Ensures that customer service is at the heart of own/team work

Is personally honest and trustworthy

Acts with integrity and encourages this in others

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