JOANNE SALAMAT

joannesalamat@yahoo.com | 416-835-0667 |
https://ca.linkedin.com/in/joanneksalamat

Summary of Skills
 Demonstrated leadership skills, honed in a broad range of management positions and
committees and evidenced by the ability to motivate others and setting pace to achieve
objectives.
 Strong analytical abilities resulting in creative problem solutions and the implementation of
positive practice changes.
 Excellent customer service and communications skills developed while working with various
corporate teams.
 Accomplished time-management and logistical abilities cultivated through the coordination of
a variety of procedural and inventory programs.
 Results-focused demonstrated by exceeding goals of multiple projects from various
organizations.

Achievements
 Organized and implemented a charity auction for Reach for the Top Foundation which raised
$6,700 net for student bursaries.
 Developed an extensive new database for University Health Network(UHN) increasing their
marketing reach for the Canadian Conference on Dementia, a biennial national conference
organized by UHN.
 Led a team of salespeople as an Assistant Store Manager at Starbucks, pushing sales from
missing targets to exceeding them at 116%, and increased the sale of merchandise by 20%.
 Improved the logistical process as a Project Manager at Neptune Technology Group, reducing
customer wait time from over 50 days to less than 30, and increased productivity of water
pump installation by over 200%.
 Managed an implementation program as a Project Manager at Bell Nexxia resulting in the
successful installation of new data circuits in over 2600 sites across Canada.
 Spearheaded several initiatives as a Customer Experience Manager at Michaels, including the
creation of an in-store training program, and the launch of an online sales program.

Education
Fundraising Management - Humber College ITAL, Toronto 2017 - Present

Course Focus: Trends, Research and Advocacy, e-Philantropy and Social Media, Annual Giving
and Capital Campaigns, Major Gifts, Prospect Research and Stewardship, Direct Marketing, Grant
Writing, and creating Case for Support

Tourism Hospitality Management and Event Planning - Humber College ITAL, Toronto 2015 - 2017

Course Focus: Public Relations, Sponsorship and Fundraising, Event Design and Production
Marketing Special Events, Effective leadership and Human Resources, Budgeting for Special Events

Continued…
 joannesalamat@yahoo.com 416-835-0667

Not for Profit Engagement

Fundraising Organizer, Starbucks Canada on behalf of Ninth Life Cat Rescue 2018
- Venue set-up, schedule of event, promotion and execution of event, focused
on balancing the benefits to both Starbucks and Ninth Life Cat Rescue
Event Organizer, World AIDs Day Event, Toronto 2017
- Venue selection and set-up, layout and schedule of event, secured event
speakers, organized food and beverage for event and partnered with AIDs
service organizations in Toronto
Executive Chair, Reach for the Top Auction, Toronto 2016
- Provided top level leadership for a 26-member event committee
- Executed mailings, donor relations and committee support raising $7,254 net
from a campus initiative
Logistics Team Lead, Sophie’s Run II, Toronto 2016
- Analysed and co-ordinated the logistical functions of the event
Registration Lead, H2O 4 All Fundraising Gala 2015
- Facilitated registration of volunteers and delegates
Registration Team Lead, Grand Opening of Humber College’s Learning Resource
Commons
- Responsible for the registration team and registered and welcomed all 2008 – 2012
donors and invited guests
Creative Design Team, Broadway Church, Vancouver 2008
- Designed and created all over-sized props, set design, liaised with and
secured support from the movie industry
Event Planner, “All Women are Beautiful” Appreciation Dinner, City Reach Care 2007
Society, Vancouver
- Produced a fashion show, acquired clothing, models, make-up artists and
hair stylists, organised food and beverage, event décor, swag bags and
entertainment

Relevant Professional Experience

Assistant Store Manager/ Supervisor 2012 - Present
Starbucks Coffee Company, Mississauga
 Manage every aspect of a sales team in their purveyance of the Clover machine
 Train partners on educating customers ensuring store loyalty, making the location the top seller
worldwide
 Implement new ‘in-store’ lead positions
 Pioneer an initiative, which brought location inventory in line with demand and enabled
accurate resource ordering

Event Co-ordinator 2017

University Health Network, Toronto (Internship)
 joannesalamat@yahoo.com 416-835-0667

 Marketing research, event research, entertainment research, social media, food and beverage
menus and cost summary, moderator notes and event deliverables
Customer Experience Manager 2010 - 2012
Michaels Arts and Crafts, Vancouver
 Led a group of more than 50 sales associates, coaching them, streamlining team interactions to
create an environment of customer service excellence
 Actively trained and educated the sales team on proper store protocols and how to vend
signature products, ensuring all customer expectations were not only met but exceeded
 Created a variety of sustainable training programs, including the launch of an online sales
program

Project Manager 2003 - 2006

Neptune Technology Group, Vancouver
 Coordinated the complete logistics for a public education program for The City of Richmond,
B.C.
 Identified and implemented process improvements using a variety of data bases
 Overhauled the reporting processes, which subsequently improved compliance with client
contracts.

Project Manager 1999 - 2002

Bell Nexxia, Toronto
• Co-ordinated activities between other telecommunication companies and Bell Canada to
ensure seamless transition from one territory to another
• Orchestrated activities of various departments to ensure seamless transition between
departments
 Created and maintained an access database to house all data pertaining to this project