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Alert Service Request Form

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To W DBS Bank (Hong Kong) Limited

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Please complete in BLOCK LETTERS, put a  where applicable and cross out any unused spaces. Please return the form to any of our
branches. Your request will normally be processed in 4 business days upon receipt of the correctly completed form.

 !=Customer Details

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Customer Name: Contact Tel. No.:

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Bank Account Number (for signature verification purpose):

 ! Service Request
==Subscribe ==Change = Cancel
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Note: Subscriber must hold a Packaged Account with a corresponding Phone Banking Services Account to receive this Alert

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E-Mail Address: Mobile Phone No.:
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Note: E-Mail Alerts are bilingual in English and Chinese = Chinese = English

 ! Terms and Conditions


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CBG/ECM/0763 (03/10) DBS Bank (Hong Kong) Limited
By using or continuing to use the Alert Service on or after receiving the following Terms and Conditions, the Customer thereby agrees to be bound by them together
with any other terms and conditions applicable to the Customer.
1. Definitions The following words and expressions shall have the corresponding meanings wherever appropriate. “Alert” emails or SMS messages that are sent to
the Customers for the Alert Service the Customers have subscribed. “Alert Service” the service provided by the Bank to registered users, subject to these Terms and
Conditions. “Bank” DBS Bank (Hong Kong) Limited and any successor or assign. “Customer” a user of the Alert Service. “Chargeable Alerts” Alerts subject to charge(s)
determined by the Bank from time to time and payable by the Customer. “Destination” mobile telephone number nominated by the Customer for the purpose of
receiving SMS Alerts and/or e-mail address nominated by the Customer for the purpose of receiving e-mail Alerts as the case may be. “Telecommunications
Equipment” mobile telephones, laptop computers, desktop PCs, pocket PCs, personal digital assistants and any other electronic media and/or equipment used to
receive the Alerts.
2. Scope of Alert Service (i) The scope and features of the Alert Service will be as the Bank from time to time determines or specifies. The Bank may modify, expand
or reduce the same at any time without notice. (ii) If the Bank gives notice of a change to the Alert Service, such notice may be made in such manner and by such
means of communication as the Bank shall deem fit, including, without limitation, use of direct mailing material, advertisement, branch display or electronic
communications such as e-mail.
3. Use of Alert Service (i) The Alert Service is available to the Customers who have appropriate Telecommunications Equipment and access to appropriate
telecommunications network as determined by the Bank from time to time. (ii) The Bank reserves the right to restrict the number or type of pieces of
Telecommunications Equipment which may be registered by the Customer for receiving the Alerts from time to time. (iii) The Alert Service may without notice to the
Customer be suspended or terminated for any reason including without limitation invalid data; account closure; insufficient funds within any accounts for charges;
breakdown, maintenance; modification; expansion and/or enhancement work caused or initiated by the telecommunications companies concerned in relation to
their network or by any service provider in respect of the Alert Service. The Bank will not assume any liabilities or responsibilities for any such suspension or
termination. (iv) The Customer shall promptly notify the Bank of any changes to or in any information provided to the Bank in connection with the Alert Service
including the contact details of the Customer’s Telecommunications Equipment and the telecommunications company providing or servicing it. (v) The Customer
must notify the Bank immediately upon the disconnection or suspension of the Customer’s Telecommunications Equipment or service. (vi) Neither the Bank nor any
of the telecommunications companies which may be designated by the bank for the purposes of providing the Alert Service will assume any liability or responsibility
for any failure or delay in transmitting information to the Customer or any error or inaccuracy in such information unless this results from negligence or wilful
default on the Bank’s part or such telecommunications companies. (vii) Where an investment order is placed via the Phone Banking Services, the related Order
Confirmation Alert will be sent to the primary and the secondary joint account holders only. (viii) The Customer may suspend the Alert Service at any time by
completing the relevant screen on the website or any other means as the Bank from time to time provides for suspending the Alert Service.
4. Nature of Information Provided (i) The Customer acknowledges any information sent under the Alert Service is for the Customer’s information only, and shall not
be taken as conclusive evidence of the transaction to which it relates. (ii) The Alert Service is offered only to ordinary residents of the Hong Kong Special Administrative
Region. The material in the Alert is not intended for use by persons located in or resident in jurisdictions which restrict the distribution of this material in the Alert
by the Bank. Persons accessing the Alert should inform themselves about any relevant prohibitions or restrictions. The Alert should not be regarded as an offer or
a solicitation to subscribe to any products or services (including, without limitation, investments, deposits, insurance and loans) in any jurisdiction to any person to
whom it is unlawful to make such an invitation or solicitation in such jurisdictions. (iii) It is the Customer’s sole responsibility to verify any information received under
the Alert Service before relying or acting on it. The Bank does not assume any liability (whether in tort or contract or otherwise) for any reliance on any commentaries,
confirmations, information or data by the Customer or any other person.
5. Sending / Receiving Alerts and Security (i) The Customer may nominate not more than one mobile telephone number, and not more than one e-mail address, to
which the Bank will send the Alerts. The Customer is responsible for ensuring he/she has compatible Telecommunications Equipment capable of receiving such
Alerts. (ii) The Customer should never respond to a request purportedly from the Bank via the Alert Service to provide his/her account or security details such as
passwords. Any such purported request from the Bank or other irregularity in the Alerts or Alert Service must be reported to the Bank immediately. (iii) Any Alert
will be sent only once. If the Customer deletes an Alert, it will not be sent again. (iv) Any SMS messages or e-mail messages sent by the Bank under the Alert Service
are one-way communications and the Customer should not reply to such SMS messages or e-mail messages. (v) The Customer is responsible for the security of his/her
Telecommunications Equipment and must take all reasonable precautions to prevent any unauthorised use or access. (vi) If the Customer should travel outside Hong
Kong and prior to his/her departure from Hong Kong has not suspended the Alert Service for the period of travel, the Customer shall be deemed to consent to and
authorise the Bank, any network operators and any third party service providers engaged by the Bank for the purpose of providing the Alert Service to transfer such
information and store the same in such countries or territories as may be necessary for the purpose of the continued provision of the Alert Service to the Customer.
6. Liability (i) The Bank shall not be responsible for any failure or delays in the transmission of the Alerts and/or the transmission of incomplete messages, where
the failure or delay or incompleteness is due to a breakdown or failure of transmission or communication facilities, inherent technological deficiencies, network
traffic congestion, or any extraneous factors or causes beyond the Bank's reasonable control. (ii) The Bank will not be responsible for any loss or damage caused
to the Customer’s data, software, computer, Telecommunications Equipment or other equipment caused by the Customer’s use of the Alert Service unless such loss
or damage is directly and solely caused by the Bank’s negligence or deliberate fault. (iii) The third parties supporting the Alert Service are neither agencies of the
Bank nor representing the Bank. There is no co-operation, partnership, joint venture or other relationship with the Bank. The Bank is not responsible for any losses
caused by any action or omission of third parties.
7. Charges (i) Fees and charges apply for Chargeable Alerts. For current fees and charges, please call the Customer Service Hotline or see other notices issued by the
Bank from time to time. (ii) The Customer authorises the Bank to debit the charges incurred by the Customer for the provision of the Alert Service from any account
of the Customer maintained with the Bank. (iii) All Chargeable Alerts sent to the Customer will be charged regardless of whether they were received at the
Destination so long as the failure to receive such Chargeable Alerts is not as a result of the wilful default or negligence of the Bank. (iv) The Bank reserves the right
to revise any fees or charges and/or levy additional fees or charges from time to time upon giving not less than 30 days’ written notice to the Customer.
8. Applicable Terms (i) If these Terms and Conditions contradict other applicable terms and conditions, these Terms and Conditions will (in relation to the Customer’s
use of the Alert Service) override those other terms and conditions to the extent that there is a contradiction. (ii) The Bank reserves its rights to revise, amend or
modify these terms and conditions from time to time and in its absolute discretion.
9. Governing Law and Language (i) The Alert Service and these Terms and Conditions are governed by and must be construed in accordance with the laws of HKSAR.
The parties submit to the non-exclusive jurisdiction of the courts of HKSAR. These Terms and Conditions may be enforced in the courts of any competent jurisdiction.
(ii) If at any time any part of these Terms and Conditions are or become illegal, invalid or unenforceable in any respect, the legality, validity or enforceability of the
remaining Terms and Conditions shall not be affected thereby. (iii) If there are any discrepancies between the English and Chinese versions of these Terms and
Conditions, the English version shall prevail.
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Please confirm that your instructions have been clearly, accurately and completely set out in this form before signing it.

S.V.
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 Signature  Date
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(The signature must agree with the specimen signature filed with the Bank.)

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S.V. Input Approved
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