BROADSOFT

BUSINESS
LIVE DEMO
April 5 | 2pm ET

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Today’s Speakers

KELLY CLAIR RANDAL PARKER

Sr. Solutions Engineer Sales Engineer
BroadSoft Business BroadSoft Business

© 2018 BroadSoft. All Rights Reserved.

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Agenda

● Demo: UC-One (unified communications)

● Demo: CC-One (contact center)
● About BroadSoft
● Q&A

© 2018 BroadSoft. All Rights Reserved.

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BROADSOFT BUSINESS
DELIVERED VIA OUR BROADCLOUD
PLATFORM
FEATURES MANAGEMENT RELIABILITY
• Built on BroadWorks • Fully managed • Carrier grade service
software platform with local and
geo-redundancy
• Access to all • First to roll out new
BroadSoft Business BroadSoft services • 99.99% (Four 9s)
applications availability on Call
• Enterprise account Processing ✓ Carrier-grade UCaaS infrastructure
• Eliminates the need admin portals ✓ Full geographic redundancy with
to maintain
software & • Quality indicators seamless failover
infrastructure • Usage metrics FUTURE-PROOF ✓ Multi-layered physical, environmental
• Ongoing cloud and access security
• Fraud detection & • Integration with 3rd
prevention party enterprise portfolio expansions ✓ Usage analytics and fraud detection
• Migration tools and apps • New API ✓ Maximum scalability
services Integrations
ASSESSMENT & MONITORING
Available tools include:

PacketSmart Examinet
Confirm that your network is ready to
• Monitor and isolate transient issues support your cloud communications
• Diagnose complex QoS and service
Quickly test requirements in:
quality problems
• DHCP/DNS
• Call quality and network usage • Firewall
• Bandwidth
 CC-ONE SALESFORCE EDITION
DEEP APPLICATION INTEGRATION – BEYOND SIMPLE CTI

CC-One embedded into Salesforce

• Native administration reduces management complexity
• Native agent workflow and call handling

Key Features
• Voice contact center with Salesforce.com’s omni-channel
capabilities
• Agent screen pop, call control, click-to-dial and call
logging
• Customer, call and agent data is integrated into the
Salesforce database for unified visibility, control and
reporting
• ACD analytics & analytics-driven routing

/ BroadSoft Inc. Proprietary & Confidential / Do Not Copy / Duplicate or Distribute

 ✓ Omni-channel contact center solutions
CC-ONE
CUSTOMER ENGAGEMENT
✓ Predictive analytics-based routing
✓ Integrated collaboration that increases first
contact resolution and customer satisfaction
✓ Native Salesforce integration
✓ Proven from SMB thru global customers

POWERFUL
ANALYTICS
 ANALYZER ADVANTAGES

Descriptive Analytics
Assesses customer and agent attributes and
behaviors that result in best business outcomes
Predictive Analytics
Models what-if scenarios to predict business impact
from changes in customer prioritizations, routing,
agent skilling, etc.
Analytics-driven Routing
Dynamically predicts customer needs and matches
customers with agents performance record to meet
that need
Voice of Customer Analytics
Incorporates voice of the customer insights across
channels via integrated speech, text, and desktop
analytics

/ BroadSoft Inc. Proprietary & Confidential / Do Not Copy / Duplicate or Distribute

ABOUT BROADSOFT

Company Pioneer 80+

Cloud Country Presence
communications
since 1998 BroadSoft is now part of Cisco

Market Cloud Business 25 of the top 30 600+ Cloud Contact

Communications service providers Channel Center
by revenue Partners

Leadership #1 45% 19M 90M+

Global Market Market Share Business lines Est. total end users
Leader (2017) installed base served
(Q4 2017)

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BroadSoft, Inc. Proprietary and confidential. Do not copy, duplicate or distribute. 9
Q&A

© 2018 BroadSoft. All Rights Reserved.

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© 2018 BroadSoft. All Rights Reserved.