WORKFORCE FOCUS

ANDOY - ETOR – CANIZARES - ESTRELLA

Deming emphasizes
that no organization
can survive without
good people; people
who are improving.
The human resource
is the only one that
competitors cannot
copy.
THE EVOLUTION OF WORKFORCE
Craftsmanship concept – Taylor System –
Workforce management
 HIGH PERFORMANCE
WORK CULTURE
“I love working at a place where people love working… Our first
strategic objective has always been to meet the needs of our employees
because so much builds off of that.”
CONDITIONS OF COLLABORATION
By: Kay Kendall and Glenn Bodison

1. Respect
2. Values
3. Purpose
4. Communication
5. Trust
 PRINCIPLES OF WORKFORCE
ENGAGEMENT AND MOTIVATION
WORKFORCE ENGAGEMENT
- Refers to the extent of workforce commitment, both emotional and
intellectual, to accomplishing the work, mission, and vision of the
organization.

EMPLOYEE INVOLVEMENT
- Refers to any activity by which the employees participate in work-related
decisions and improvements activities.
MOTIVATION
-Understanding human behavior

MOTIVATION THEORIES
• Content Theories
• Process Theories
• Environmentally Based Theories
Designing High-Performance Work System
Job design
characteristics
•task significance
• Work and Job Design •task identity
•skill variety
• Empowerment •autonomy
•feedback from the job
• Teamwork
Team life cycle
•forming
•storming
•norming
•performing
(cont. on next slide) •adjourning
(Cont.)
• Workplace Environment
- Health and safety of each employees.

• Workforce Learning and Development

- Deming, Juran, and Crosby promoted quality of education and training

• Compensation and Recognition

- refers to all aspect of pay and reward

• Performance Management
- the process for subjectively evaluating employees work
Assessing Workforce Effectiveness,
Satisfaction, and Engagement
Measuring Workforce Engagement
 Gallup analyzes the survey result and creates an “engagement
index” that assigns people into one of three categories:

1. Engaged employees
2. Not-engaged employees
3. Actively disengaged employees
Sustaining High-Performance
Work System
Workforce Capability and
Workforce Capacity
- End of Slides -