Mr. Gopikrishna.

CH
Cell: 8123782198
Email: gopikrishna1991@yahoo.com

Career Objective

To pursue career in management arena and leverage expertise in areas of marketing and finance
and utilize the same for betterment of organization.

Experience Summary

 Over 3 years of experience in O2C as Senior Order Management Associate with Tata
Consultancy Service.

 Over 0.6 year of experience in Order Management as Executive- Customer Service with
Trelleborg AB India

Trelleborg AB India- December 2016 to June 2017

Working with Trelleborg AB as Executive Customer Service from December 2nd, 2016 creating
orders and execution of orders and material planning.

 Order Booking and Execution of Orders in to the System and arranging for dispatches of
orders as per Lead time.

 Managing the customer Schedules and Forecasting future sales based upon previous
supplies and Material Requirement Planning, raising enquiries for quotation and
accordingly preparing quotation also maintain order book consistently.

 Co-coordinating with customer on timely basis and meeting their additional

requirements.

 Internal Co-ordination with Purchases Department and Finance Department for smooth
execution of orders.

 Preparation of 8-D Reports for Sales returns and arranging for materials as required.

 Validating the customer potential based upon the new projects and coordinating with
them to foresee smooth running of process.

 Ideas on implementation of SLA and fixing TAT for each task to be completed
accordingly.

 RCA Study for failures in process for missing deliveries on time and taking precautions
to avoid such errors and escalating for material planning.
Tata Consultancy Services (TCS) - January 2013 to November 2016.

Working with TCS for GE Healthcare US (Client), supporting Order Management specialist’s in
different ways such as directing purchase order to sales representatives, creating order packages,
booking order’s and Revert transfers also creating labels to customer to return the goods.

 Booking and managing different types of orders like DCAR, Anesthesia, Specialty
Monitoring and MIC orders.
 Sending PO received through EPO to respective sales representative’s post approval from
customers along with signed quote. The Policy 5.0 documents are validated thoroughly.
 Creating the order package in Pega & accepting the customer quote in GLPROD Oracle
and creating GON after validating Policy 5.0 documents related to the order.
 Entering the order details in eOM in line with PO and Quote associated with it ensuring
Bill to and Ship to addresses are matching the PO submitted by customer.
 Order is on Credit hold, sending the order details to finance team to get the order released
from credit, once the order is released items are made assemble to order (ATO) and create
demand order (CDO) in line with the ware house associated in GLPROD and sales order
acknowledgement needs to be sent to respective sales representative.
 Once the order is delivered through medium of logistics and availing POD details from
freight carrier the same details are intimated to GE.
 Once the order is placed successfully at customer place the order is accepted to Revert
revenue terms and the order is closed.
 Also, managing return material authorization (RMA) of goods by creating labels via
FedEx and PILOT freight carriers and sending them to customers.
 Interacting with the clients, contacting with customers and sales representatives at regular
intervals to foresee there is smooth flow in the process via Email and Telephone.
 Holding Knowledge Transfer sessions to fellow associates and maintaining Daily tracker
of the order details.
 Actively Participating in Process study and giving Inputs to SIPOC, PIBS and FMEA.

Academic Accomplishments

 MBA (Finance and Marketing) 2013, St Aloysius College, Mangalore University with 68%.

 BBA in (Finance) 2011, Oxford College, Karnataka University. Dharwad with 72%.
Internship Summary
 Business Consultancy Project at Alvares and Thomas Cochin Shipping Company (Jan 2013-March
2013). Study on Exports and Imports by Alvares and Thomas Cochin Shipping Company.
 Summer Internship at Akshaya Patra Foundation Hubli (June 2012-September 2012). Study on
Quality of Food Supplied to Schools through Factor Analysis.

Awards and Accomplishments

 Winner of first prize in marketing event in a National Level Management fest held at Bagalokot.
 Winner of Star Performer Award for three Consecutive quarters at TCS.
 Client Appreciation at regular intervals of time.

Tools Used

 EPO (Electronic Purchase Order), eOM (Electronic Order Management), GLPROD Oracle,
SWB (Sales Work Bench) and Pega Systems and Fourth Shift, GMBRT, ePro.

 MS Office: MS word, MS Excel, MS power point

Personal Details
 Gender : Male

 D.O.B : 12 Jan 1991

 Father’s Name : Selvaraj.CH.

 Languages Known : English, Hindi, Kannada & Telugu

 Hobbies : Reading Books, Listening to Music, Badminton

Declaration: I hereby declare the above information furnished by me is true to the best of my
knowledge
Date:
Place: Bangalore Gopikrishna.CH