SingleSDB O&M Posters — Emergency Handling

Cloud Core Network Documentation Department

Scenarios Troubleshooting Process

Equipment maintenance personnel must do the following:
Accident prevention: Identify risks, customize emergency plans, and perform drills to ensure safety. Determine whether the accident
is caused by an HLR fault Communication C/D interface
Handling accidents: Follow set policies to restore services as soon as possible. Board Module
failures faults faults congestion License error
Accident review: Analyze the root cause of the accident to prevent such accidents in the future. Collect fault information 1701, 1705, 1707,
6418, 2069, 105, 5218 and
2001 1003 1709, 1817, 1811, and 12015
8302, and 22004
Accident 1809
Identify network risks Customize emergency plans Perform emergency drills Check for critical
prevention Check the alarm ID
and major alarms
12012 and 10001 1707, 1709, and 1809 10015 2765
Collect key
Report the accident Assign personnel Identify the fault Check for misoperation faults
information Flow control Link congestion K7 data error GT loop
Handling No
Check whether Perform emergency Customize Is an emergency Troubleshoot
accidents other typical faults
services are operations emergency plans plan available?
restored Yes Failures in loading DS data High DS node memory usage Data loss

Restart boards Data inconsistency PGW startup failures Unavailable bearer network
between load-sharing FEs
Accident
Analyze the root cause Create workarounds and solutions
review
Switch over services

Handling Accidents Customizing Emergency Plans and Drills

After an accident occurs, personnel with pre-defined roles must take action to handle accidents as soon as possible.
Huawei can customize feasible emergency plans for customers as well as organize and review emergency drills
to familiarize maintenance personnel with emergency procedures.

Contact person Information collector Service recovery engineer

Huawei technical engineer HSS9860 or core network maintenance engineer HSS9860 or core network maintenance engineer Network Customization Emergency Troubleshooting Accident
Reports the accident to Huawei HQ. Collects basic information to provide Troubleshoots faults that are easy to locate assessment and deployment drills analysis
Notifies related personnel of the Huawei HQ. by following operations in the emergency plan.
Customize Establish a Restore services Review what
troubleshooting progress and Collects and provides other information Performs service recovery operations as Assess the
emergency troubleshooting by following the was troubleshot
answer their questions. as required by Huawei HQ. instructed by Huawei HQ. network's
plans and procedure troubleshooting and draw on
status and perform that experience
deploy a service procedure
recovery system periodical
Phase Operations (Performed by Each Role Concurrently) Requirements emergency
drills
Contact person: Contacts Huawei HQ to organize a Contacts Huawei HQ within 5 minutes of the accident, and
provides the following information:
support team for service recovery.
accident symptoms, impact, time, and whether operations were
performed on the HSS or its neighboring NEs before the accident.
Immediately Provides information to Huawei HQ within 10 minutes of the
Information collector: Collects and provides basic information.
after an accident.
accident Service recovery engineer: Performs service recovery operations (especially restart,
Performs operations under the guidance of Huawei HQ isolation, redundancy switchover operations)
and records the operation time and results. only after confirming with Huawei headquarters.

Contact person: Takes responsibility for all communication-related issues

Acronyms
Notifies related personnel of the troubleshooting progress and prevents information collection and recovery operations
and answers their questions. from being interrupted by inquiries.
Handling Information collector:
Promptly provides information to Huawei HQ. DS Data service
an accident Collects and provides module logs and other information For more information, visit:
as required by Huawei HQ. GT Global title http://support.huawei.com/carrier/
Service recovery engineer: Records operation results and provides them to
PGW Provisioning gateway Copyright © Huawei Technologies Co., Ltd. 2016. All Rights Reserved
Performs service recovery operations as instructed by Huawei HQ.
Huawei HQ.