Boeing 737 QRH Familiarization - VirtualFlydubai.
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Table of Contents
Goals and use of this document
Section I - Overview
1. Introduction
2. Overview of Symbols and Formatting
3. Non-Normal Checklist Process
A. Fly the airplane; assess the situation
B. Do memory items
Section II - Checklist Features and Examples
C. Get the Checklist
D. Verify the Checklist
E. Do the Checklist
F. Complete the Checklist
G. Do the Deferred Items
USE FOR FLIGHT SIMULATION ONLY
Page Goals and use of this document
The goals of this document are to provide a description of
1 Non-Normal Checklist (NNC) features and describe their
use in flight operations simulate on Flight Simulator soft-
ware. It is divided into two sections:
2 Section I provides background about the design of the
non-normal checklists and describes the goals of checklist
features. It contains a detailed description of the process
3 for running non-normal checklists in flight operations and
provides a brief overview of key features in the NNCs.
4
Section II provides detailed examples of the structure of
the Quick Reference Handbook (QRH), checklist features,
formats and symbols as they appear in actual checklists in
the QRH. Here you will find detailed descriptions of how
the QRH and NNCs are used in flight operations, including
roles and responsibilities of the Pilot Flying (PF) and Pilot
Monitoring (PM).
5
Use of this document To gain virtual experience and get
8 familiar with the 737 fleets of VirtualFlydubai.com.
9
Note: All of this document are not use on real flight
13 procedure. ITS ONLY VIRTUAL/ FOR FLIGHT SIMULA-
TOR SOFTWARE
14
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 Section I - Overview
1. Introduction
Boeing has recently introduced the latest version of the
Quick Reference Handbook (QRH). This version is the
latest in a series of revisions to the QRH format and is
the result of extensive research and feedback from our
customers. The goals of these revisions are to:
• improve crew performance
• reduce opportunities for crew error
• improve crew coordination
• reduce crew workload and stress.
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The QRH meets these goals by:
• improving indexes to make checklists easier to locate
• providing information to help crews verify they have
located the correct checklist
• making different types of information visually distinct
• making decision choices easier to identify and navigate
• making it easier for crews to keep place in the checklist
• improving navigation within checklists and the QRH
• identifying consequences of inoperative items caused by
a non-normal situation
• identifying changes to normal checklists caused by a
non-normal situation
• identifying potential consequences of critical steps before
action is taken
• confirming critical action steps.
For those who have used the previous Boeing QRH, most
of the technical information in the non-normal checklists
has not changed. For most non-normal checklists, you will
perform the same steps as in the previous QRH. The goal
of this revision is to present those steps and any
supporting information in a clear, easy-to-read format.
Technical changes to the QRH are identified by a revision
bar in the margin.
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 Section I - Overview
2. Overview of Symbols and Formatting
This version of the QRH uses a variety of symbols and
formatting features. Examples of these symbols and
features are provided below. Samples of these symbols
and formatting features as they appear in actual
checklists, along with detailed explanations about how to
use them, are presented in Section II.
Key symbols in the QRH
Light symbol- Indicates the light(s)
the crew can expect to see during the non-normal
condition.
Redirection - Indicates you should go to another
step within a checklist, or go to another checklist in
the QRH.
Decision choice - A diamond symbol marks each
choice in a decision step.
Precaution - Shaded triangle with an exclamation
point (!) comes before an action step to alert you to
important information about the action you are
about to take.
Continued - Indicates that the current checklist has
more steps on the next page. Appears at the
bottom of the page.
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Continued - Indicates that the current checklist is continued
from the previous page. Appears at the top of the continuing
page(s).
Warning!
Warning - Double lines (red, if the checklist is printed in
color) above and below any Warning in a checklist.
Caution!
Caution - A single line (amber, if checklist is printed in
color) above and below any Caution statements in a
checklist.
End of checklist - Indicates all necessary checklist steps
have been completed.
Key formatting features in the QRH
Shading highlights different types of information.
Bold - font highlights key words.
Task Header - Identifies where a section of related steps
begins and ends.
1 Numbers identify first-level checklist steps.
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 Section I - Overview

3. Non-Normal Checklist Process

The process of using the Boeing QRH and the NNCs is designed to
provide a basis for standardization. Regardless of which airplane
model is being flown, the process for handling a non-normal
situation should be the same. This process is shown in Figure 1
below.
When a crewmember recognizes a non-normal situation, that
crewmember calls it out clearly and precisely. The PF should
continue to fly the airplane while the situation is assessed. (Step A
in the process diagram below)
At the direction of the pilot flying, both crewmembers do all memory
items in their areas of responsibility without delay. (Step B in the
process diagram below).
The pilot flying calls for the checklist, by title, when the flight path is
under control, the airplane is not in a critical phase of flight (such as
takeoff or landing), and all memory items are complete. Upon
completion of the memory items, the appropriate checklist is located
and verified. (Steps C and D below).
Once the checklist is located and verified, the pilot monitoring first
verifies that each memory item has been done and the subsequent
reference item actions are taken. (Steps E through G below).
All actions must be coordinated under the captain's supervision and
done in a deliberate, systematic manner. Flight path control must
never be compromised. It is expected that all crews flying Boeing
airplanes will be trained in the use of this process.
How to use this document
The following pages illustrate and describe the checklist
features that support the steps in the Non-Normal Checklist
Process shown in Figure 1.
The illustrations of QRH features also include discussions of
how you will use these features when running a non-normal
checklist on the flight deck.
Electronic version of this document:
If you are viewing this document electronically, you can click
on the text of steps C through G in the process diagram
and be linked directly to the description of the QRH features
that support that step. Some of the steps in this process have
more than one page of illustrations and descriptions.
Paper version of this document:
If you are using a paper copy of this document, note the letter
and title associated with the step in the process diagram
(Figure 1). For steps C through G , turn to the page(s) that
match the letter and title of the desired step to see the
description of the QRH features that support it. Some of the
steps in this process have more than one page of illustrations
and descriptions.

A B C D E F G
Fly the Do Get the Verify the Do the Complete Do the
airplane; memory checklist checklist checklist the deferred
assess the items checklist items
situation

Figure 1. Non-Normal Checklist Process

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 Section II – Checklist Features and Examples

C Get the Checklist (1 of 3)

Indexes. There are four (4) indexes available to use when searching for a checklist in the QRH. All indexes are located at the
front of the QRH. Having all indexes in one location eliminates the need to search the QRH to find an index. Having all indexes
at the front of the QRH also makes them more visible to you and reminds you of all the indexes available. When the PF calls for
the checklist, the PM can use these indexes to search for the checklist.
The four (4) indexes are: Quick Action Index (QAI), Lights index, Unannunciated index and Alphabetical index.
The Quick Action Index is located on the front cover of the QRH (see below). The other three (3) indexes are located after the
QAI and are clearly marked with individual tabs. The details of these indexes are presented on the next page.
In all indexes, checklists that correspond to a light, an alert, or other indication will appear in UPPER CASE. Checklists that do
not correspond to a light, alert or other indication appear in Upper and Lower Case.

Quick Action Index (QAI)

Lights
• The QAI is one of the methods the PM can use to find
Lights tab
a checklist called for by the PF.
• The QAI lists the titles of all checklists that have
memory items and checklists that the crew needs to

Unannunciated
complete in a timely manner.
Unannunciated tab
• Checklists are listed alphabetically.
• Some QAI titles are shown in a larger font size to
make them easier to read under conditions where you

Alphabetical
may be wearing an oxygen mask or smoke goggles or Alphabetical tab
under conditions of reduced visibility.
• QAI checklists are also listed in all applicable indexes
(Lights, Unannunciated, Alphabetical) and system
section Tables of Contents.

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 Section II – Checklist Features and Examples

C Get the Checklist (2 of 3)

Indexes. There are three (3) indexes located after the Quick Action Index: Lights, Unannunciated and Alphabetical. Each
index has its own tab to make it easier to access (see tabs illustrated on previous page). The contents of these three indexes
are described below. Checklists on the QAI are duplicated in these indexes in bold to make them easier to locate.

Lights index provides an alphabetical listing of all lights, alerts

or other indications. This allows you to match the checklist
directly to the light.

Unannunciated Checklists index lists all checklists not

annunciated by a light, alert or other indication. Checklists are
listed alphabetically. QAI checklists are highlighted in bold.

Alphabetical index combines the QAI, Lights, and

Unannunciated indexes to list all checklists in the QRH in
alphabetical order. This may be helpful to you when you are
uncertain whether a checklist is Quick Action, has an
associated Light or is Unannunciated, or when you know the
checklist title you need.

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 Section II – Checklist Features and Examples

C Get the Checklist (3 of 3)

Table of Contents. In addition to the indexes at the front of the QRH, you may search for a checklist within the appropriate
system section. Sections are indicated by tabs with a number from 0-15. Each section contains a Table of Contents (TOC) that
lists all checklists in that section. The TOC is structured to help you find a checklist in a number of ways (see below). Checklists
that are not associated with a specific system (for example, Ditching) are listed in Section 0, ‘Miscellaneous’.

QAI checklists. Checklists within a section that also appear

on the Quick Action Index (QAI) are listed first in the section
TOC. QAI checklists are listed alphabetically and appear in
bold. Listing QAI checklists at the top of the TOC makes
these time-critical items easier to locate when needed. It
also makes them easier to identify for study purposes.

Dashed line. The end of the QAI checklists is indicated by

a dashed line. All items above the dashed line are QAI
checklists. Below the dashed line is a complete
alphabetical listing of all checklists in the section. This
includes checklists found on the QAI and those not found
on the QAI.

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 Section II – Checklist Features and Examples

D Verify the Checklist

The Light symbol, checklist title, Condition statement and Objective statement help the PM verify that the correct checklist has
been selected.

Light symbol. When the non-normal is accompanied by a light, the light

symbol is shown. This allows the crew to match the light indication on the flight
deck with the checklist.
Checklist title. The PF calls for the checklist using the checklist title. The
PM uses this title to locate the checklist using one of the indexes or the
Table of Contents in a system section. Once the checklist is located, the
PM reads the title aloud and verifies that the correct checklist has been
selected.
A box appears around the title of the checklist. When the checklist is
annunciated by a light, alert or other indication, the checklist title is written
in UPPER CASE.
When the checklist is unannunciated, the title is shown in Upper and
Lower Case.
Condition statement. The Condition statement identifies the condition
that requires the use of the checklist. Some Condition statements have
been re-written to use simpler, clearer language. The PM reads as much
of the Condition statement as is necessary to verify the correct checklist
has been selected. The PF does not need to verbally read back this
information but must acknowledge that the information was heard and
understood.
Objective statement. The Objective statement identifies the expected
result or the goal of the checklist. This information also helps you verify
you have selected the appropriate checklist for the non-normal situation.
Not all checklists have Objective statements. In cases where the objective
of the checklist is clear (for example, Engine Fire), an objective is not
included. The PM reads as much of the Objective statement as is Shading. All the information used to verify that you have
necessary to verify that the correct checklist has been selected. The PF selected the correct checklist (Condition statement, Objective
does not need to verbally read back this information but must statement) is grouped together in a shaded box. Shading
acknowledge that the information was heard and understood. makes this information visually distinct from memory and action
steps and easier to find later if necessary.

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 Section II – Checklist Features and Examples

E Do the Checklist (1 of 4)

Checklist steps. After the PF has called for the checklist, the PM has located the checklist, and verified it is appropriate for
the non-normal situation, the PM reads aloud the checklist steps. This includes memory items and reference items. There
are a number of features that support you as you do the checklist.

Memory steps. Memory steps are critical steps that are

expected to be done prior to opening the QRH. Once the
checklist is called for by the PF, the PM reads the memory
steps aloud to verify each memory step was done. The PF
only needs to respond to items that are not in agreement
with the checklist.
Memory steps must be reviewed before doing the reference
steps. You should not assume all memory steps have been
completed or were performed correctly without verifying the
steps by reading the checklist.
Memory steps are distinguished from reference steps
by a dashed line. Items above the dashed line are
memory steps. Items below the dashed line are reference
steps.
Step numbers. All first level checklist steps are at the left
margin of the page and are numbered. Step numbers allow
you to:
- follow the hierarchy of steps, particularly when continuing
a checklist across more than one page
- keep place when reading the checklist
- jump to a specific step when directed by the checklist
This makes navigation within the checklist clear and easy.
Step numbers are not required to be read aloud.

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 Section II – Checklist Features and Examples

E Do the Checklist (2 of 4)

Reference items. Reference items are non-memory actions to be done

while reading the checklist. The PM reads each reference item aloud
including the challenge, the response and any amplifying information. The
PF does not need to repeat this information but must acknowledge it was
heard and understood.

Choose one. When one or more conditions are possible for a given step,
all the possible conditions are listed and marked with diamond-shaped
bullets (♦). Each bullet indicates one choice.

All choices in a Choose One step are linked together with a vertical line.
You must choose only one of the conditions–the one appropriate to the
situation you are experiencing. The PM should read all choices marked by
diamond bullets. Once the crew decides which choice best fits the
situation, the PM reads all actions, responses and amplifying information
under that condition.

Notes. Notes are identified by the word Note in bold font. A shaded box
also appears around the information contained in the note. This shading
helps distinguish the Note from other steps. The PM should read all
information in a Note.

Continued symbol. When a checklist has additional steps that continue

onto the next page, a checklist symbol appears at the bottom of the page.
There may be white (blank) space between the last step on the page and
the continued symbol.

When checklist steps are continued from the previous page, a checklist
continued symbol appears at the top of the page. This symbol repeats
the title of the checklist followed by the word ‘continued’. Directional
arrows (b) also appear on either side of the text.

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 Section II – Checklist Features and Examples

E Do the Checklist (3 of 4)

If statements. Some steps require you to make a decision about a

single condition. You must use your judgment to decide if that
condition applies or does not apply. If the condition applies, take the
action described. If the condition does not apply, do not take the
action described. These conditional statements are highlighted by the
word “If” in bold.
Confirm. The word “Confirm” is added to checklist items when both
crewmembers must verbally agree before action is taken. The PM
reads the challenge, the word “Confirm” and the response. The PF
must verbally confirm the checklist item. This assures that both
crewmembers are aware of the action before it is taken. This helps
prevent incorrect actions and supports the situation awareness of
both crewmembers. Action is taken by the PF or PM based on
each crewmember’s area of responsibility. After moving
the control, the crewmember taking the action also states the
checklist response.
Redirection. A double-arrow symbol (►►) followed by the
words ‘Go to’ indicates that you are being redirected to a
different step within the current checklist or to a different checklist
in the QRH. If you are redirected to another step within the same
checklist, the step number is provided. If you are redirected to a
different checklist, the title and page number of the new checklist
are provided.
Precaution symbol. A shaded triangle containing an exclamation
point ( ! ) alerts you to important information you must consider
before taking an action. This triangle appears between the step
number and the challenge. The information you must consider is
contained in a shaded box attached to the shaded triangle. The PM
reads this information aloud before reading the challenge and
response.

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 Section II – Checklist Features and Examples

E Do the Checklist (4 of 4)

Inoperative Items table. A shaded Inoperative Items table

identifies items that are inoperative due to the non-normal
situation. The PM reads “Note: Inoperative Items” aloud before
reading the list of individual items.
Inoperative item. The name of each inoperative item appears in
bold to make it easier to identify. The PM reads aloud each
inoperative item. The PF does not need to repeat this information
but must acknowledge that the information was heard and
understood.
Consequences. Below each inoperative item is the effect that
item has on airplane systems, airplane operations or flight
planning. Consequences are read aloud by the PM. The PF does
not need to repeat this information but must acknowledge that the
information was heard and understood.
Solid line. A solid line separates each inoperative item in the
inoperative items table. This helps distinguish each inoperative
item from the others and makes clear the consequences that
belong to each item.

Timing words. Some steps must be performed in accordance with

specified time requirements. These time requirements are
highlighted in bold.

Do not accomplish. Some steps identify checklists a crew should

not accomplish. Any direction to not accomplish an action is
highlighted in bold. This alerts you to the difference and reinforces
that the following action should not be performed.

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 Section II – Checklist Features and Examples

F Complete the Checklist

Checklist complete. When you have completed all of the required steps in a non-normal checklist, the checklist is complete.
This is indicated by the checklist complete symbol (■ ■ ■ ■). When reaching a checklist complete symbol the PM states:
“___(checklist title)___CHECKLIST COMPLETE”.

The checklist complete symbol can appear in more

than one place:

At the end of the checklist. The checklist complete

symbol will appear at the end of every checklist.

In a checklist step. The checklist complete symbol

can appear in the body of a checklist. This occurs only
when the checklist divides into two or more paths.
Each path can have a checklist complete symbol at its
end. Do not continue the NNC after a checklist
complete symbol.

Checklist Complete Except Deferred Items. When a

non-normal checklist is complete except for deferred
items, this statement appears in bold as the final step
before the Deferred Items section. The PM says
“Checklist Complete Except Deferred Items”.

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 Section II – Checklist Features and Examples

G Do the Deferred Items (1 of 2)

The Deferred Items section identifies steps to be done later in the flight and includes the Descent, Approach and Landing
normal checklists. When included, these deferred Descent, Approach, and Landing checklists replace the normal checklists.
Deferred Items may also include any additional items, procedures or information needed to configure the airplane for landing
as a result of the non-normal situation.

Deferred Items header. A grey line with the words “Deferred

Items” marks the beginning of the Deferred Items section. This
makes it easier for the PM to locate the deferred items or to return
to the deferred items later in flight.

Normal checklist titles. The titles of normal checklists included in

the Deferred Items section appear in bold to clearly identify where
each checklist begins. Normal checklists are included in the
Deferred Items section when:
• any response in the Descent, Approach or Landing checklist
has changed due to the non-normal situation; OR
• when any deferred items occur after the Descent Checklist. This
eliminates the need to switch between Normal and Non-Normal
Checklists.
The PM states the title of the normal checklist (for example, “Landing
Checklist”) before reading the checklist steps.

Changed responses. Any normal checklist response changed by

the non-normal condition appears in bold. This highlights the
change and makes it easier for the PM to identify and verbalize.

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 Section II – Checklist Features and Examples

G Do the Deferred Items (2 of 2)

Task headers. In addition to Normal Checklists there may be

additional items that need to be accomplished as a result of
the non-normal situation. These items may be grouped under
task headers in bold (for example, “Flap extension”). The
PM reads the task header aloud followed by all items under
that task header.

Additional Information. The Additional Information

header provides a standard location for information that is
helpful to know but is not required to do the checklist. For this
reason the Additional Information section is located after the
checklist complete symbol. This allows operators the
flexibility to include operationally relevant information not
directly related to checklist steps.

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