British Library Contract Ref: EIS7362

Requirements Document
Data Storage and virtualisation implementation tender.

This document lists the requirements British Library have for implementing a
strategic solution to deliver against the following aims:

Providing a resilient, secure and highly available storage infrastructure at a

relatively low and predictable cost to replace two existing HP EVA 6000
arrays.
Delivering an easy to configure, manage and maintain solution.
Enabling scalability so that initial investment can be protected as storage
needs within the organisation grow.
Contribution to reducing the carbon footprint of The British Library
Providing a rapid implementation and handover.

The tender document provides information to allow a detailed bid to be

created. The British Library will be happy to provide clarification required to
aid a bid. The desired outcome for The British Library through this process is
to select a vendor who will provide and implement the following:

Tiered storage solution to be used for production systems at The British

Library’s Boston Spa site.
Tiered storage solution to be used for production systems at The British
Library’s London site.
Integration into existing Brocade F/C SAN.
Selective replication enabled and working between Boston Spa and London.
Snap shots capability enabled for selected systems.
Thin provisioning capability.
Training provided to in-house team to enable ongoing management tasks to
be undertaken in-house.

Style of response
Please provide a response that is ordered to match this tender document.
There should therefore be the following sections:

Quote for Boston Spa storage purchase and 3 year recurring costs
Quote for London storage purchase and 3 year recurring costs
Quote to increase usable storage within array’s
Quote for implementation services including a milestone project plan
Reference site details
Proposing organisations credentials
Tender response summary sheet populated and included in return

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British Library will review the results of the tender process and will select a
preferred supplier using the evaluation criteria below.

MANDATORY WEIGHTING SUB-CRITERIA WEIGHTING

CRITERIA
Fitness for 50% Meets all mandatory
purpose requirements in Section 7. 25%
including quality Meets all desirable
requirements in Section 7. 10%
Installation and migration
plans and timescales. 5%
Reference Site details. 5%
Satisfactory response to
Section 6. 5%
Delivery 5% Delivery by mid-March
2011 5%
Environmental 5% Environmental
characteristics. 5%
Lifecycle costs 40% Initial cost. 25%
Maintenance and support
costs. 5%
Upgrade costs. 5%
5 year TCO. 5%
TOTAL 100% 100%

1. Quote 1 - Boston Spa requirements

Please provide details of a solution and quote for the Boston Spa site. The
requirements to be met are listed below.

Boston Spa Storage Array Requirements

1.1 British Library requires Tier 1 storage totalling 5TB of available
operating disk capacity. Advise of RAID configuration.
1.2 Tier 1 storage that is capable of being expanded without needing to
make redundant any initial investment or purchase additional
hardware except disks.
1.3 British library requires Tier 2 storage to provide an additional 30TB of
usable disk capacity. Please ensure appropriate raw disk capacity is
provided to support this. Advise of RAID configuration.
1.4 Tier 1 storage should be designed to cope with a number of
transactional SQL database’s and a number of high I/O applications.
Please therefore assume that there needs to be a capability for high
IOPS when required. The current capacity is split 90% FATA and 10%
F/C disk. At present there is no movement of data between these disk
types. If you wish to run an IOPS survey on the current host systems
in order to be able to more accurately specify the Tier1/Tier2

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 capacities then please state this in your response.
1.5 British Library wish to use snap shot technology to provide rollback
capability for mission critical systems. It is expected that snap shots
will be kept a maximum of two days and for some data these
snapshots may be taken every 15 minutes. Please provide estimates of
additional disk capacity to cover this requirement.
1.6 British Library require that selected data on the Boston Spa SAN is
replicated asynchronously with the London SAN. Data may need to be
encrypted during replication.
1.7 SAN must be resilient with dual fibre controllers each with minimum
2 x 8Gb fibre ports and capable of running in active-active mode.
1.8 SAN must allow for remote management.
1.9 Data on SAN must be secure.
1.10 SAN must be currently certified by VMware and VMware SRM
1.11 SAN must be purchased with maintenance allowing for 4 hour
hardware fix / replacement from request being made.

Additional information required:

Breakdown of all software versions included in proposal detailing number of

patches released per annum.
For all hardware and software any known EOL or EOS dates must be listed.
The quote must include details on all annual recurring charges including
maintenance and support.
Costs must be listed for the purchase of the hardware and then show
recurring charges over a three year period.

2. Quote 2 – London Requirement

This is identical to the Boston Spa requirement apart from capacities specified
in 1.1 and 1.3.
London Storage Array Requirements
1.1 British Library requires Tier 1 storage totalling 3TB of available
operating disk capacity. Advise of RAID configuration.
1.2 Tier 1 storage that is capable of being expanded without needing to
make redundant any initial investment or purchase additional
hardware except disks.
1.3 British library requires Tier 2 storage to provide an additional 20TB of
usable disk capacity. Please ensure appropriate raw disk capacity is
provided to support this. Advise of RAID configuration.
1.4 Tier 1 storage should be designed to cope with a number of
transactional SQL database’s and a number of high I/O applications.
Please therefore assume that there needs to be a capability for high
IOPS when required. The current capacity is split 90% FATA and 10%
F/C disk. At present there is no movement of data between these disk
types. If you wish to run an IOPS survey on the current host systems
in order to be able to more accurately specify the Tier1/Tier2
capacities then please state this in your response.
1.5 British Library wish to use snap shot technology to provide rollback

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 capability for mission critical systems. It is expected that snap shots
will be kept a maximum of two days and for some data these
snapshots may be taken every 15 minutes. Please provide estimates of
additional disk capacity to cover this requirement.
1.6 British Library require that selected data on the Boston Spa SAN is
replicated asynchronously with the London SAN. Data may need to be
encrypted during replication.
1.7 SAN must be resilient with dual fibre controllers each with minimum
2 x 8Gb fibre ports and capable of running in active-active mode.
1.8 SAN must allow for remote management.
1.9 Data on SAN must be secure.
1.10 SAN must be currently certified by VMware and VMware SRM
1.11 SAN must be purchased with maintenance allowing for 4 hour
hardware fix / replacement from request being made.

Additional information required:

Breakdown of all software versions included in proposal detailing number of

patches released per annum.
For all hardware and software any known EOL or EOS dates must be listed.
The quote must include details on all annual recurring charges including
maintenance and support.
Costs must be listed for the purchase of the hardware and then show
recurring charges over a three year period.

3. Quote 3 – Capacity planning

British Library expects that it will rapidly grow its current data storage
requirements and will require additional tier 1 and tier 2 storage to be added
to the SANs over the next few years. In making the selection it is important
that British Library are aware of the potential total cost of ownership.

Please provide a quote to highlight all additional costs (per useable TB) British
Library would need to meet to expand capacity to allow additional tier 1 and
tier 2 useable capacity for both the Boston Spa and London SANs.

Please explain the mechanism and increments by which storage is added , i.e.
can single disk be added, additional enclosure requirements, minimum
increments etc.

Include any impact this will have to annual recurring maintenance and
software license maintenance charges.

Also estimate any additional implementation charges likely to be required.

4. Quote 4 – Implementation and support

British Library accepts that there will be assumptions made in preparing a

response. Please provide details of any assumptions. It is a requirement that

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delivery/installation is made by mid-March 2011, inability to meet this
deadline will exclude your proposal from further consideration, please detail
lead times to ensure compliance with this requirement.

Scope of work
The implementation plan must include the following activities:

Installing all storage array infrastructure – hardware and software for both
sites including:
Configuring British Library administrator access rights
Configuring storage volumes
Setting up snap shots on selected data
Setting up replication between SAN’s.
Configuring storage tiers
Configuring performance monitoring and reporting

Connecting storage arrays into existing Brocade F/C SAN’s

Connecting in-scope physical servers and migrating data from existing to new
storage.

Providing training on Storage Array management and processes implemented

to in-house team of three engineers.

Supporting British Library to build “how-to” knowledge base and conduct

acceptance testing

Implementation details
4.1 Please provide a rate table showing day rates for each type of skill that
you will need to employ to deliver the project
4.2 Provide a key milestone breakdown of steps to complete the project
4.3 Detail training that would be provided to British Library infrastructure
engineers.
4.4 Please detail expected lead times from the point of placing the order to
the expected arrival of equipment
4.5 Provide lead times for engineer to be available once order is placed
4.6 Provide a quote for how much the implementation is expected to cost

It is important to British Library that a quality support service is provided.

4.7 Provide details of support options available including any additional

costs.
4.8 Provide information regarding number of software patches released per
annum and how frequently British Library need to upgrade software.

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 5. Additional information - Reference sites

Please provide details of two reference sites that British Library could contact.
Both references given must be using the same storage array model as being
proposed to British Library

One reference should be in an organisation that is a similar size to British

Library (About 1000 people in one site).

The second reference would ideally be a larger implementation.

British Library have a preference for public sector reference sites, however
this is not mandatory.

6. Additional information – Implementing organisation experience

Please provide details of your organisations credentials covering the

following points:

Organisation details
6.1 Relevant Certifications from storage supplier, Microsoft and VMware
6.2 Number of engineers with relevant skills
6.3 Number of implementations in last 2 years

PLEASE COMPLETE THE FOLLOWING SUMMARY SHEET AND INCUDE

WITHIN RESPONSE

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 7. Tender response summary sheet

Please populate and include this sheet within your response. To aid your response British Library have indicated which requirements are
mandatory and which are desirable. If a mandatory requirement cannot be met please ensure comments are supplied indicating where
the limitation exists.

Costs
Populate the table with summary costs. Years 2 to 4 should include all annual hardware and software maintenance charges, plus details
of any support charges.

Item Year 1 Year 2 Year 3 Year 4

£000 £000 £000 £000
7.1 Boston Spa storage hardware and software
total
7.2 London storage hardware and software total
7.3 Implementation of in-scope work NOT APPLICABLE
7.4 Storage capacity increased by additional 3TB
(useable) tier 1 (Assume year 1 purchase so
show impact on annual costs for years 2 to 4)
7.5 Storage capacity increased by additional 10TB
tier 2 (Assume year 1 purchase so show
impact on annual costs for years 2 to 4)
7.6 Please list all relevant assumptions made in
providing these quotations

Requirements check-sheet
Please confirm that your proposal will meet the following requirements. If not please provide details of any limitations.
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 Requirement Compliant Mandatory Comments
(Y/N) or
Desirable
7.7 All hardware components must Mandatory
be fully redundant and hot-
swappable to ensure maximum
data availability. This includes
storage controllers, disk drives,
power supplies, fans and power
cords
7.8 Solution must provide block Desirable
level virtualization of all drives
within the storage array
7.9 The SAN must allow RAID levels Desirable
to be changed on the fly without
taking down the server to which
the volume is attached
7.10 Support for volumes larger than Mandatory
2TB
7.11 Support for FC and iSCSI, FC, Mandatory
SAS and SSD drives on the same
platform
7.12 Management software must Mandatory
display overall and detailed
views of current and historical
capacity utilization.
7.13 Management software must Mandatory
display current and historical
allocation of disk storage by tier
of storage and RAID level.
7.14 Management software must Mandatory

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 Requirement Compliant Mandatory Comments
(Y/N) or
Desirable
display current and historical
consumption of storage specific
to volumes or servers
performance.
7.15 The SAN must allow migration Desirable
of data between RAID levels
and/or drive technology with no
server down-time.
7.16 Multiple storage controllers must Mandatory
be able to provide load balancing
and failover functions to provide
zero storage system down-time.
7.17 Data must be automatically Mandatory
moved in a Bi-Directional
manner.
7.18 Software must be able to be Mandatory
managed within a single pane of
glass.
7.19 Data must be moved at the block Mandatory
level.
7.20 Ability to create data snap shots Mandatory
at different intervals throughout
the day
7.21 Only limit to number of Desirable
snapshots that can be taken is
available disk space
7.22 Data snap shots do not require Desirable
pre-allocated storage
7.23 Ability to increase tier 1 storage Desirable

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 Requirement Compliant Mandatory Comments
(Y/N) or
Desirable
available capacity without
making any disks redundant
7.24 Solution provided offers high Mandatory
IOPS that would support
transactional SQL database and a
VMware environment
7.25 Dual controllers with both F/C Mandatory
(8Gb) and iSCSI ports and
capability to run in active active
mode. Please state other
supported modes.
7.26 Support for NFS and CIFS either Desirable
natively, as an option or as a
separate entity. Describe any
available option(s) and provide
costs.
7.27 All software and hardware Mandatory
necessary to meet requirements
has been included in quotes
provided.
7.28 Solution is compatible with HP Mandatory
BladeSystem.
7.29 Solution is compatible with Mandatory
Symantec Netbackup.
7.30 Any known EOL dates for Mandatory
software or hardware are
included in response
7.31 Vendor must provide ‘phone- Desirable
home’ capability, which will

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 Requirement Compliant Mandatory Comments
(Y/N) or
Desirable
notify customer of problems
7.32 Details of patching policy and Mandatory
requirements to upgrade
software to retain full support
included. Also state whether
controller firmware upgrades are
disruptive or non-disruptive.
7.33 Replication between primary and Desirable
secondary SAN can be encrypted
7.34 Replication can operate Mandatory
asynchronously within licences
quoted
7.35 Replication can operate Desirable
synchronously within licences
quoted
7.36 Configuration is resilient Mandatory
7.37 Storage arrays can be remotely Mandatory
managed
7.38 Administrator actions are Desirable
recorded in an audit log
7.39 Administrators can be restricted Mandatory
from accessing data, but are still
able to manage that data
7.40 All hardware specified is on the Mandatory
VMware hardware compatibility
list.
7.41 Proposed solution works with Desirable
VMware Site recovery manager
7.42 Maintenance quoted allows for 4 Desirable

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 Requirement Compliant Mandatory Comments
(Y/N) or
Desirable
hour break/fix.
7.43 Project plan contains steps to Mandatory
meet desired outcomes detailed
in section 4 of this tender
7.44 Rate table is included for all Mandatory
resources needed to complete the
implementation
7.45 Assumptions regarding Mandatory
implementation have been listed
7.46 Information has been supplied Mandatory
detailing post-live support
services including any additional
costs these will incur
7.47 Reference sites have been Mandatory
supplied
7.48 Credentials have been supplied, Mandatory
including details of relevant
experiences

Usability questions
Question Answer
7.49 Please detail the expected time to generate a
100GB snap shot
7.50 Detail what level of granularity can be used for
snap-shots. Can we choose 1 file, a folder, or a
volume?
7.51 Provide an indication of “clicks” needed to
generate a snapshot.

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 Question Answer
7.52 Detail the steps involved in creating a new
data volume and allocating it to a host server.
7.53 Describe the weekly tasks required to manage
the storage and the anticipated effort British
Library will need apply (Assume snap shots
and replication are running)
7.54 Can all management tasks be achieved using a
GUI interface? Where any exceptions exist
please detail.
7.55 Please attach a screen shot of the management
console displaying an overview of the storage
7.56 Detail what steps are necessary to move data
between tier 1 and tier 2 (or 3) storage
7.57 Describe how software upgrades would
happen on and under what circumstances
would there be a need for downtime.
7.58 Given the resilience offered, please indicate
what availability British Library should expect
assuming a monitoring interval of every 15
minutes over a 365*24*7 period.

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