Total Quality Management

Lecture Notes, Study Materials and Important questions answers

Subject : Total Quality Management

INTRODUCTION
1. Quality Management - Answer (click here)
2. Various dimensions of quality with examples - Answer (click here)
3. Deming’s Philosophy - Answer (click here)
4. Quality Planning - Answer (click here)
5. The barriers to TQM implementation and Deming Philosophy - Answer
(click here)
6. Evolution of quality - Answer (click here)
7. Basic concepts, principles, barriers and benefits of Total Quality
Management (TQM) - Answer (click here)
8. Important Questions and Answers: Quality Management - Answer (click
here)

TQM PRINCIPLES
1. Leadership - Answer (click here)
2. Quality Council - Answer (click here)
3. Seven Steps to Strategic Quality Planning - Answer (click here)
4. Quality Statements - Answer (click here)
5. Customer Satisfaction - Answer (click here)
6. Tebouls Model of customer satisfication - Answer (click here)
7. Customer Retention - Answer (click here)
8. Motivation Concept of Motivation - Answer (click here)
9. Theories of Motivation - Answer (click here)
10. Herzberg’s Two Factor Theory - Answer (click here)
11. Empowerment - Answer (click here)
12. Job Enrichment Vs Job Empowerment - Answer (click here)
13. Teams - Answer (click here)
14. Characteristics of Successful Teams - Answer (click here)
15. Stages of Team Development - Answer (click here)
16. Recognition and Reward - Answer (click here)
17. Importance of Performance Appraisals - Answer (click here)
18. Benefits of Employee Involvement - Answer (click here)
19. The PDCA Cycle - Answer (click here)
20. 5-S: Housekeeping - Answer (click here)
21. Kaizen - Answer (click here)
22. Supplier Partnership - Answer (click here)
23. Partnering - Answer (click here)
24. Supplier Selection - Answer (click here)
25. Supplier Rating - Answer (click here)
26. Aspects of Employee Involvement - Answer (click here)
27. Intrinsic Vs Extrinsic Rewards - Answer (click here)
28. Customer complaints (feedback) - Answer (click here)
29. Continuous Process Improvement (CPI) - Answer (click here)
30. Important Questions and Answers: Total Quality Management (TQM)
Principles - Answer (click here)

TQM TOOLS AND TECHNIQUES I

1. Seven tools of quality - Answer (click here)
2. New Seven management Tools - Answer (click here)
3. Management Tool: Affinity Diagram - Answer (click here)
4. Management Tool: Relations Diagram - Answer (click here)
5. Management Tool: Tree Diagram - Answer (click here)
6. Management Tool: Matrix Diagram - Answer (click here)
7. Matrix Data Analysis Diagram - Answer (click here)
8. Management Tool: Arrow Diagram - Answer (click here)
9. Six Sigma - Answer (click here)
10. Benchmarking - Answer (click here)
11. Failure Mode and Effects Analysis - Answer (click here)
12. Important Questions and Answers: Total Quality Management Tools &
Techniques - Answer (click here)
13. The seven traditional tools of quality - Answer (click here)
14. New management tools - Answer (click here)
15. Types of Benchmarking - Answer (click here)
16. Failure modes and effects analysis (FMEA) - Answer (click here)
17. Timing of FMEA - Answer (click here)
18. Benchmarking process - Answer (click here)

TQM TOOLS AND TECHNIQUES II

 1. TQM Tools And Techniques - Answer (click here)
2. Quality Function Deployment - Answer (click here)
3. Taguchi’s Quality Loss Function - Answer (click here)
4. Maintenance development stages - Answer (click here)
5. Total Productive Maintenance - Answer (click here)
6. Quality costs - Answer (click here)
7. Voice of the customer - Answer (click here)
8. Design of FMEA document - Answer (click here)
9. Different types of needs - Answer (click here)
10. Major benefits of quality function deployment (QFD) - Answer (click here)
11. Quality circles - Answer (click here)
12. Organisational structure - Answer (click here)
13. Important Questions and Answers: Total Quality Management Tools and
Techniques - Answer (click here)

QUALITY SYSTEMS
1. ISO 9000 STANDARDS - Answer (click here)
2. Need of Quality system - Answer (click here)
3. ISO 9000:2000 Quality Systems - Answer (click here)
4. Need for ISO 9000- ISO 9000-2000 Quality System - Answer (click here)
5. QS 9000 – ISO 14000 – Requirements - Answer (click here)
6. ISO 9000 Documentation and Documentation Hierarchy - Answer (click
here)
7. Clauses in ISO 9001 - Answer (click here)
8. ISO 14000 - Environmental Management systems - Answer (click here)
9. Processes of Software Quality Management - Answer (click here)
10. Cost of Quality - Answer (click here)
11. Concepts and Benefits of ISO 14000 - Answer (click here)
12. Important Questions and Answers: Quality Systems - Answer (click here)