Operations and Maintenance Responsibility Matrix

Department of Veterans Affairs

October 2014
Version 1.4

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 Revision History
Date Version Description Author
October 2014 1.4 Updated AITC to Corporate
Data Center Operations Process Management
(CDCO)
July 2014 1.3 Upgraded to MS Office 2007- Process Management
2010 format
April 2012 1.2 Added text to Instructions tab Process Management
and removed embedded
document
November 1.1
2011 Added Instructions tab Process Management
October 2011 1.0
Updated to reflect significant
Process Management
CDCO organizational changes

February 2011 0.0 Draft Process Management

Place latest revisions at top of table.

 Operating

Production
Production
Environment

Data Date: MM/DD/YYYY

Application
Application
Role

Administration
Administration

Mainframe
Activity

Data Recovery Requirements

Establish Backup Schedules -
ARCI: A=Accountable, R=Responsible, C=Consulted, I=Informed

Assess Data Loss and Determine

R
Enter the Program Manager Business Unit

I
R A
Customer
Vendor
I
R

National Service Desk (NSD)

ICS/MQAS/SQAS

CDCO - Austin ITC

Other

FISO/NISO/RISO

Department of Veterans Affairs

Contracting Officer (CO)
Contracting Officers Representative (COR)
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

0A Public Affairs Office

0B Special Projects
R
R

0D Service Level Management Office

0D1 Regional Property Management
0E1 Access Security
0E2 Information Assurance
0E3 Technical Security
0F Chief Technology Office
301 Revenue Management
302 Contract Management
303 Cost Management
303A Asset Management
304 Project Controls Engineering
305A Facilities Management
305B Physical Security
305D Enterprise Connectivity
305E Property Management
C

310 Windows Support

Page 4 of 176
 Operating

Production
Production
Environment

Data Date: MM/DD/YYYY

Application
Application
Role

Administration
Administration

WINTEL
Activity

Establish Backup Schedules -

ARCI: A=Accountable, R=Responsible, C=Consulted, I=Informed

R
Establish Backup Schedules - UNIX R
Enter the Program Manager Business Unit

I
I
Customer
Vendor
I

R National Service Desk (NSD)

ICS/MQAS/SQAS

CDCO - Austin ITC

Other

FISO/NISO/RISO

Department of Veterans Affairs

Contracting Officer (CO)
Contracting Officers Representative (COR)
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

0A Public Affairs Office

0B Special Projects
R
R

0D Service Level Management Office

0D1 Regional Property Management
0E1 Access Security
0E2 Information Assurance
0E3 Technical Security
0F Chief Technology Office
301 Revenue Management
302 Contract Management
303 Cost Management
303A Asset Management
304 Project Controls Engineering
305A Facilities Management
305B Physical Security
305D Enterprise Connectivity
305E Property Management
310 Windows Support
Page 5 of 176
 Operating

Production
Production
Environment

Data Date: MM/DD/YYYY

Application
Application
Role

Administration
Administration
and Parameters
Activity

Access Authorization&Profile
Establish/Maintain Application
ARCI: A=Accountable, R=Responsible, C=Consulted, I=Informed

Establish Monitoring Requirements

Enter the Program Manager Business Unit

C A
C A
Customer
Vendor
R
R

National Service Desk (NSD)

ICS/MQAS/SQAS

CDCO - Austin ITC

Other

FISO/NISO/RISO

Department of Veterans Affairs

Contracting Officer (CO)
Contracting Officers Representative (COR)
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

0A Public Affairs Office

0B Special Projects
I

0D Service Level Management Office

0D1 Regional Property Management
R

0E1 Access Security

0E2 Information Assurance
0E3 Technical Security
0F Chief Technology Office
301 Revenue Management
302 Contract Management
303 Cost Management
303A Asset Management
304 Project Controls Engineering
305A Facilities Management
305B Physical Security
305D Enterprise Connectivity
305E Property Management
C

310 Windows Support

Page 6 of 176
 Operating

Production
Production
Environment

Data Date: MM/DD/YYYY

Application
Application
Role

Administration
Administration

Mainframe
Activity

Maintain Application Server -

Implement Software Upgrades
ARCI: A=Accountable, R=Responsible, C=Consulted, I=Informed

I
Enter the Program Manager Business Unit
Customer
Vendor
I
A C C R

National Service Desk (NSD)

ICS/MQAS/SQAS

CDCO - Austin ITC

Other

FISO/NISO/RISO

Department of Veterans Affairs

Contracting Officer (CO)
Contracting Officers Representative (COR)
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

0A Public Affairs Office

0B Special Projects
0D Service Level Management Office
0D1 Regional Property Management
0E1 Access Security
0E2 Information Assurance
0E3 Technical Security
0F Chief Technology Office
301 Revenue Management
302 Contract Management
303 Cost Management
C

303A Asset Management

304 Project Controls Engineering
305A Facilities Management
305B Physical Security
305D Enterprise Connectivity
305E Property Management
R

310 Windows Support

Page 7 of 176
 Operating

Production
Production
Environment

Data Date: MM/DD/YYYY

Application
Application
Role

Administration
Administration

WINTEL
Activity

Maintain Application Server -

ARCI: A=Accountable, R=Responsible, C=Consulted, I=Informed

Maintain Application Server - UNIX

I
I
Enter the Program Manager Business Unit
Customer
Vendor
I
I

National Service Desk (NSD)

ICS/MQAS/SQAS

CDCO - Austin ITC

Other

FISO/NISO/RISO

Department of Veterans Affairs

Contracting Officer (CO)
Contracting Officers Representative (COR)
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

0A Public Affairs Office

0B Special Projects
0D Service Level Management Office
0D1 Regional Property Management
0E1 Access Security
0E2 Information Assurance
0E3 Technical Security
0F Chief Technology Office
301 Revenue Management
302 Contract Management
303 Cost Management
303A Asset Management
304 Project Controls Engineering
305A Facilities Management
305B Physical Security
305D Enterprise Connectivity
305E Property Management
A

310 Windows Support

Page 8 of 176
 Operating

Production
Production
Environment

Data Date: MM/DD/YYYY

Application
Application
Role

Administration
Administration
Activity

Monitor Application Logs

Wide User Application Support

ARCI: A=Accountable, R=Responsible, C=Consulted, I=Informed

Serve as Point of Contact for VA-

A
Enter the Program Manager Business Unit

R A
Customer
Vendor
R
R

National Service Desk (NSD)

ICS/MQAS/SQAS

CDCO - Austin ITC

Other

FISO/NISO/RISO

Department of Veterans Affairs

Contracting Officer (CO)
Contracting Officers Representative (COR)
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

0A Public Affairs Office

0B Special Projects
I

0D Service Level Management Office

I

0D1 Regional Property Management

0E1 Access Security
0E2 Information Assurance
0E3 Technical Security
0F Chief Technology Office
301 Revenue Management
302 Contract Management
303 Cost Management
303A Asset Management
304 Project Controls Engineering
305A Facilities Management
305B Physical Security
305D Enterprise Connectivity
305E Property Management
310 Windows Support
Page 9 of 176
 Operating

Production
Production
Environment

Data Date: MM/DD/YYYY

Application
Application
Role

Architecture
Architecture
Activity

Diagram (Functional Interface)

Rqmts. Using Historical Trends
Define Capacity and Scalability
ARCI: A=Accountable, R=Responsible, C=Consulted, I=Informed

Produce Application Data Interface

Enter the Program Manager Business Unit

A C
A C
Customer
Vendor
R
R

National Service Desk (NSD)

ICS/MQAS/SQAS

CDCO - Austin ITC

Other

FISO/NISO/RISO

Department of Veterans Affairs

Contracting Officer (CO)
Contracting Officers Representative (COR)
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

0A Public Affairs Office

0B Special Projects
0D Service Level Management Office
R R

0D1 Regional Property Management

0E1 Access Security
0E2 Information Assurance
0E3 Technical Security
0F Chief Technology Office
301 Revenue Management
302 Contract Management
303 Cost Management
303A Asset Management
304 Project Controls Engineering
305A Facilities Management
305B Physical Security
305D Enterprise Connectivity
305E Property Management
C

310 Windows Support

Page 10 of 176
 Operating

Production
Production
Environment

Data Date: MM/DD/YYYY

Application
Application
Role

Architecture
Architecture
Activity

Provide System Profile

ARCI: A=Accountable, R=Responsible, C=Consulted, I=Informed

(Physical ConnectionService Layer)

Produce Network Topology Diagram C
Enter the Program Manager Business Unit

C R
Customer
Vendor
I

R
National Service Desk (NSD)
ICS/MQAS/SQAS

CDCO - Austin ITC

Other

FISO/NISO/RISO

Department of Veterans Affairs

Contracting Officer (CO)
Contracting Officers Representative (COR)
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

0A Public Affairs Office

0B Special Projects
0D Service Level Management Office
0D1 Regional Property Management
0E1 Access Security
0E2 Information Assurance
0E3 Technical Security
A
A

0F Chief Technology Office

301 Revenue Management
302 Contract Management
303 Cost Management
303A Asset Management
304 Project Controls Engineering
305A Facilities Management
305B Physical Security
305D Enterprise Connectivity
305E Property Management
C
C

310 Windows Support

Page 11 of 176
 Operating

Production
Production
Environment

Data Date: MM/DD/YYYY

Application
Application
Role

Development
Development
Activity

Design Application Software

ARCI: A=Accountable, R=Responsible, C=Consulted, I=Informed

Enter the Program Manager Business Unit

Develop and Distribute User Guides C A

R A
Customer
Vendor
R
I National Service Desk (NSD)
R C

ICS/MQAS/SQAS

CDCO - Austin ITC

Other

FISO/NISO/RISO

Department of Veterans Affairs

Contracting Officer (CO)
Contracting Officers Representative (COR)
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

0A Public Affairs Office

0B Special Projects
0D Service Level Management Office
0D1 Regional Property Management
0E1 Access Security
0E2 Information Assurance
0E3 Technical Security
0F Chief Technology Office
301 Revenue Management
302 Contract Management
303 Cost Management
303A Asset Management
304 Project Controls Engineering
305A Facilities Management
305B Physical Security
305D Enterprise Connectivity
305E Property Management
310 Windows Support
Page 12 of 176
 Operating

Production
Production
Environment

Data Date: MM/DD/YYYY

Application
Application
Role

Development
Development
Activity

Develop and Document

Deployment Procedures
Optimization Techniques
Document Installation and
ARCI: A=Accountable, R=Responsible, C=Consulted, I=Informed

Enter the Program Manager Business Unit

R A
A R
Customer
Vendor
R
R

National Service Desk (NSD)

ICS/MQAS/SQAS

CDCO - Austin ITC

Other

FISO/NISO/RISO

Department of Veterans Affairs

Contracting Officer (CO)
Contracting Officers Representative (COR)
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

0A Public Affairs Office

0B Special Projects
0D Service Level Management Office
0D1 Regional Property Management
0E1 Access Security
0E2 Information Assurance
0E3 Technical Security
R

0F Chief Technology Office

301 Revenue Management
302 Contract Management
303 Cost Management
303A Asset Management
304 Project Controls Engineering
305A Facilities Management
305B Physical Security
305D Enterprise Connectivity
305E Property Management
I
I

310 Windows Support

Page 13 of 176
 Operating

Production
Production
Environment

Data Date: MM/DD/YYYY

Asset
Asset
Role

Management
Management
Inventory Listing (EIL)
Activity

Decommission CI(s) Assets

ARCI: A=Accountable, R=Responsible, C=Consulted, I=Informed

Account for Assets on Equipment

I
I
Enter the Program Manager Business Unit
Customer
Vendor
R
R

National Service Desk (NSD)

ICS/MQAS/SQAS

CDCO - Austin ITC

Other

FISO/NISO/RISO

Department of Veterans Affairs

Contracting Officer (CO)
Contracting Officers Representative (COR)
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

0A Public Affairs Office

0B Special Projects
0D Service Level Management Office
R
R

0D1 Regional Property Management

0E1 Access Security
0E2 Information Assurance
R

0E3 Technical Security

0F Chief Technology Office
I

301 Revenue Management

I

302 Contract Management

I

303 Cost Management

I
C

303A Asset Management

304 Project Controls Engineering
305A Facilities Management
305B Physical Security
305D Enterprise Connectivity
305E Property Management
A R
A R

310 Windows Support

Page 14 of 176
 Operating

Production
Production
Environment

Data Date: MM/DD/YYYY

Asset
Asset
Role

Management
Management
Activity

Definitive Hardware Store

Receive Assets and Store in
ARCI: A=Accountable, R=Responsible, C=Consulted, I=Informed

with Asset Management Information

I
Provide Configuration Management R
Enter the Program Manager Business Unit
Customer
Vendor

R
R

National Service Desk (NSD)

ICS/MQAS/SQAS

CDCO - Austin ITC

Other

FISO/NISO/RISO

Department of Veterans Affairs

Contracting Officer (CO)
Contracting Officers Representative (COR)
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

0A Public Affairs Office

0B Special Projects
0D Service Level Management Office
R
R

0D1 Regional Property Management

0E1 Access Security
0E2 Information Assurance
0E3 Technical Security
0F Chief Technology Office
I

301 Revenue Management

I

302 Contract Management

I

303 Cost Management

I

303A Asset Management

304 Project Controls Engineering
305A Facilities Management
305B Physical Security
305D Enterprise Connectivity
305E Property Management
A R
A R

310 Windows Support

Page 15 of 176
 Operating

Production
Production
Environment

Data Date: MM/DD/YYYY

Asset
Asset
Role

Management
Management
Activity

Complete IFCAP Receiving

Renew hardware and software

ARCI: A=Accountable, R=Responsible, C=Consulted, I=Informed

Maintenance Service Plans (MSPs)

Enter the Program Manager Business Unit
Customer
Vendor
R National Service Desk (NSD)
ICS/MQAS/SQAS

CDCO - Austin ITC

Other

FISO/NISO/RISO

Department of Veterans Affairs

Contracting Officer (CO)
Contracting Officers Representative (COR)
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

0A Public Affairs Office

0B Special Projects
0D Service Level Management Office
0D1 Regional Property Management
0E1 Access Security
0E2 Information Assurance
0E3 Technical Security
0F Chief Technology Office
301 Revenue Management
C

302 Contract Management

I

303 Cost Management

A
A

303A Asset Management

304 Project Controls Engineering
305A Facilities Management
305B Physical Security
305D Enterprise Connectivity
305E Property Management
310 Windows Support
Page 16 of 176
 Operating

Production
Production
Environment

Data Date: MM/DD/YYYY

Availability
Availability
Role

Management
Management
Analyze Availability
Activity

Collect Availability Data

ARCI: A=Accountable, R=Responsible, C=Consulted, I=Informed

C
R
Enter the Program Manager Business Unit

I
I
Customer
Vendor
R
R

National Service Desk (NSD)

ICS/MQAS/SQAS

CDCO - Austin ITC

Other

FISO/NISO/RISO

Department of Veterans Affairs

Contracting Officer (CO)
Contracting Officers Representative (COR)
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

0A Public Affairs Office

0B Special Projects
0D Service Level Management Office
0D1 Regional Property Management
0E1 Access Security
0E2 Information Assurance
0E3 Technical Security
0F Chief Technology Office
301 Revenue Management
302 Contract Management
303 Cost Management
303A Asset Management
304 Project Controls Engineering
305A Facilities Management
305B Physical Security
305D Enterprise Connectivity
305E Property Management
310 Windows Support
Page 17 of 176
 Operating

Production
Environment

Data Date: MM/DD/YYYY

Availability
Role

Management
Activity
ARCI: A=Accountable, R=Responsible, C=Consulted, I=Informed

Develop and Implement Availability

Improvements where Cost Effective
Enter the Program Manager Business Unit

A R
Customer
Vendor
R

National Service Desk (NSD)

ICS/MQAS/SQAS

CDCO - Austin ITC

Other

FISO/NISO/RISO

Department of Veterans Affairs

Contracting Officer (CO)
Contracting Officers Representative (COR)
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

0A Public Affairs Office

0B Special Projects
0D Service Level Management Office
0D1 Regional Property Management
0E1 Access Security
0E2 Information Assurance
0E3 Technical Security
0F Chief Technology Office
301 Revenue Management
302 Contract Management
303 Cost Management
303A Asset Management
304 Project Controls Engineering
305A Facilities Management
305B Physical Security
305D Enterprise Connectivity
305E Property Management
C

310 Windows Support

Page 18 of 176
 Operating

Production
Production
Environment

Data Date: MM/DD/YYYY

Build
Availability
Role

Management
Management
Events
Activity

Report Incidents/Problems for

Archive Silver and Gold Builds

ARCI: A=Accountable, R=Responsible, C=Consulted, I=Informed

Capacity or Performance Threshold

A
A
Enter the Program Manager Business Unit

I
Customer
Vendor

R
R

National Service Desk (NSD)

ICS/MQAS/SQAS

CDCO - Austin ITC

Other

FISO/NISO/RISO

Department of Veterans Affairs

Contracting Officer (CO)
Contracting Officers Representative (COR)
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

0A Public Affairs Office

0B Special Projects
0D Service Level Management Office
0D1 Regional Property Management
0E1 Access Security
0E2 Information Assurance
0E3 Technical Security
0F Chief Technology Office
301 Revenue Management
302 Contract Management
303 Cost Management
303A Asset Management
304 Project Controls Engineering
305A Facilities Management
305B Physical Security
305D Enterprise Connectivity
305E Property Management
R

310 Windows Support

Page 19 of 176
 Operating

Production
Production
Environment

Data Date: MM/DD/YYYY

Build
Build
Role

Management
Management
Workarounds
Activity

Establish Final Release

ARCI: A=Accountable, R=Responsible, C=Consulted, I=Informed

Configuration (Gold Build Package)

Enter the Program Manager Business Unit

A I
Document Outstanding Defects and R A
Customer
Vendor
R
R

National Service Desk (NSD)

I

ICS/MQAS/SQAS

CDCO - Austin ITC

Other

FISO/NISO/RISO

Department of Veterans Affairs

Contracting Officer (CO)
Contracting Officers Representative (COR)
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

0A Public Affairs Office

0B Special Projects
0D Service Level Management Office
0D1 Regional Property Management
0E1 Access Security
0E2 Information Assurance
0E3 Technical Security
0F Chief Technology Office
301 Revenue Management
302 Contract Management
303 Cost Management
303A Asset Management
304 Project Controls Engineering
305A Facilities Management
305B Physical Security
305D Enterprise Connectivity
305E Property Management
310 Windows Support
Page 20 of 176
 Operating

Production
Production
Environment

Data Date: MM/DD/YYYY

Build
Build
Role

Management
Management

Detail
Activity

Implement Approved Changes

Record Database Configuration

ARCI: A=Accountable, R=Responsible, C=Consulted, I=Informed

Enter the Program Manager Business Unit

R C
A C
Customer
Vendor
R
R

National Service Desk (NSD)

ICS/MQAS/SQAS

CDCO - Austin ITC

Other

FISO/NISO/RISO

Department of Veterans Affairs

Contracting Officer (CO)
Contracting Officers Representative (COR)
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

0A Public Affairs Office

0B Special Projects
0D Service Level Management Office
0D1 Regional Property Management
0E1 Access Security
0E2 Information Assurance
0E3 Technical Security
0F Chief Technology Office
301 Revenue Management
302 Contract Management
303 Cost Management
I

303A Asset Management

304 Project Controls Engineering
R

305A Facilities Management

305B Physical Security
R

305D Enterprise Connectivity

305E Property Management
R

310 Windows Support

Page 21 of 176
 Operating

Production
Production
Environment

Data Date: MM/DD/YYYY

Build
Build
Role

Management
Management

Detail
Detail (CMDB)
Activity

Record Software Configuration

Record Hardware Configuration
ARCI: A=Accountable, R=Responsible, C=Consulted, I=Informed

R
Enter the Program Manager Business Unit

A C
Customer
Vendor
A

R National Service Desk (NSD)

ICS/MQAS/SQAS

CDCO - Austin ITC

Other

FISO/NISO/RISO

Department of Veterans Affairs

Contracting Officer (CO)
Contracting Officers Representative (COR)
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

0A Public Affairs Office

0B Special Projects
0D Service Level Management Office
0D1 Regional Property Management
0E1 Access Security
0E2 Information Assurance
0E3 Technical Security
0F Chief Technology Office
301 Revenue Management
302 Contract Management
303 Cost Management
I
I

303A Asset Management

304 Project Controls Engineering
305A Facilities Management
305B Physical Security
305D Enterprise Connectivity
305E Property Management
R
R

310 Windows Support

Page 22 of 176
 Operating

Production
Production
Environment

Data Date: MM/DD/YYYY

Build
Build
Role

Management
Management

(VCS)
Activity

Report Release Status

Update Configuration Items in

CMDB/Version Control System
ARCI: A=Accountable, R=Responsible, C=Consulted, I=Informed

A
Enter the Program Manager Business Unit

I
A C
Customer
Vendor
R
R

National Service Desk (NSD)

ICS/MQAS/SQAS

CDCO - Austin ITC

Other

FISO/NISO/RISO

Department of Veterans Affairs

Contracting Officer (CO)
Contracting Officers Representative (COR)
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

0A Public Affairs Office

0B Special Projects
0D Service Level Management Office
0D1 Regional Property Management
0E1 Access Security
0E2 Information Assurance
0E3 Technical Security
0F Chief Technology Office
301 Revenue Management
302 Contract Management
303 Cost Management
C

303A Asset Management

I

304 Project Controls Engineering

305A Facilities Management
305B Physical Security
305D Enterprise Connectivity
305E Property Management
R
C

310 Windows Support

Page 23 of 176
 Operating

Production
Environment

Data Date: MM/DD/YYYY

Business
Continuity
Role

Management
Level
Activity
ARCI: A=Accountable, R=Responsible, C=Consulted, I=Informed

Define System Criticality Service

I
Enter the Program Manager Business Unit

A
Customer
Vendor
R

National Service Desk (NSD)

ICS/MQAS/SQAS

CDCO - Austin ITC

Other

FISO/NISO/RISO

Department of Veterans Affairs

Contracting Officer (CO)
Contracting Officers Representative (COR)
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

0A Public Affairs Office

0B Special Projects
I

0D Service Level Management Office

0D1 Regional Property Management
0E1 Access Security
0E2 Information Assurance
0E3 Technical Security
0F Chief Technology Office
301 Revenue Management
302 Contract Management
303 Cost Management
303A Asset Management
304 Project Controls Engineering
305A Facilities Management
305B Physical Security
305D Enterprise Connectivity
305E Property Management
310 Windows Support
Page 24 of 176
 Operating

Production
Environment

Data Date: MM/DD/YYYY

Business
Continuity
Role

Management
Activity

Maintain ACP Testing Schedule

ARCI: A=Accountable, R=Responsible, C=Consulted, I=Informed

I
Enter the Program Manager Business Unit

I
Customer
Vendor
R

National Service Desk (NSD)

ICS/MQAS/SQAS

CDCO - Austin ITC

Other

FISO/NISO/RISO

Department of Veterans Affairs

Contracting Officer (CO)
Contracting Officers Representative (COR)
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

0A Public Affairs Office

0B Special Projects
A

0D Service Level Management Office

I

0D1 Regional Property Management

0E1 Access Security
I

0E2 Information Assurance

0E3 Technical Security
I

0F Chief Technology Office

301 Revenue Management
I

302 Contract Management

303 Cost Management
303A Asset Management
304 Project Controls Engineering
I

305A Facilities Management

I

305B Physical Security

305D Enterprise Connectivity
I

305E Property Management

I

310 Windows Support

Page 25 of 176
 Operating

Production
Environment

Data Date: MM/DD/YYYY

Business
Continuity
Role

Management
Plans (ACP)
Activity
ARCI: A=Accountable, R=Responsible, C=Consulted, I=Informed

Manage Application Contingency

A
Enter the Program Manager Business Unit

I
Customer
Vendor
R

National Service Desk (NSD)

ICS/MQAS/SQAS

CDCO - Austin ITC

Other

FISO/NISO/RISO

Department of Veterans Affairs

Contracting Officer (CO)
Contracting Officers Representative (COR)
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

0A Public Affairs Office

0B Special Projects
R

0D Service Level Management Office

0D1 Regional Property Management
0E1 Access Security
C

0E2 Information Assurance

0E3 Technical Security
0F Chief Technology Office
301 Revenue Management
302 Contract Management
303 Cost Management
303A Asset Management
304 Project Controls Engineering
C

305A Facilities Management

305B Physical Security
C

305D Enterprise Connectivity

305E Property Management
C

310 Windows Support

Page 26 of 176
 Operating

Production
Environment

Data Date: MM/DD/YYYY

Business
Continuity
Role

Management
Activity

Recovery at BCP Alternate Site

ARCI: A=Accountable, R=Responsible, C=Consulted, I=Informed

Enter the Program Manager Business Unit

Perform Application Specific Testing A C

Customer
Vendor
I

National Service Desk (NSD)

ICS/MQAS/SQAS

CDCO - Austin ITC

Other

FISO/NISO/RISO

Department of Veterans Affairs

Contracting Officer (CO)
Contracting Officers Representative (COR)
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

0A Public Affairs Office

0B Special Projects
I

0D Service Level Management Office

0D1 Regional Property Management
0E1 Access Security
0E2 Information Assurance
0E3 Technical Security
0F Chief Technology Office
301 Revenue Management
302 Contract Management
303 Cost Management
303A Asset Management
304 Project Controls Engineering
305A Facilities Management
305B Physical Security
305D Enterprise Connectivity
305E Property Management
R

310 Windows Support

Page 27 of 176
 Operating

Production
Production
Environment

Data Date: MM/DD/YYYY

Capacity
Business
Continuity
Role

Management
Management
Capabilities
Activity

Specific Capacity Plan

ARCI: A=Accountable, R=Responsible, C=Consulted, I=Informed

Develop and Maintain Application

Plan and Implement Data Recovery
R
Enter the Program Manager Business Unit

R C
Customer
Vendor

R
R

National Service Desk (NSD)

ICS/MQAS/SQAS

CDCO - Austin ITC

Other

FISO/NISO/RISO

Department of Veterans Affairs

Contracting Officer (CO)
Contracting Officers Representative (COR)
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

0A Public Affairs Office

0B Special Projects
C

0D Service Level Management Office

0D1 Regional Property Management
0E1 Access Security
0E2 Information Assurance
0E3 Technical Security
A

0F Chief Technology Office

301 Revenue Management
302 Contract Management
303 Cost Management
303A Asset Management
304 Project Controls Engineering
305A Facilities Management
305B Physical Security
305D Enterprise Connectivity
305E Property Management
R

310 Windows Support

Page 28 of 176
 Operating

Production
Production
Environment

Data Date: MM/DD/YYYY

Capacity
Capacity
Role

Management
Management

Performance
Activity

Effect Performance Tuning

Monitor Applications Software

ARCI: A=Accountable, R=Responsible, C=Consulted, I=Informed

A
A
Enter the Program Manager Business Unit

I
I
Customer
Vendor
R
R

National Service Desk (NSD)

ICS/MQAS/SQAS

CDCO - Austin ITC

Other

FISO/NISO/RISO

Department of Veterans Affairs

Contracting Officer (CO)
Contracting Officers Representative (COR)
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

0A Public Affairs Office

0B Special Projects
0D Service Level Management Office
0D1 Regional Property Management
0E1 Access Security
0E2 Information Assurance
0E3 Technical Security
0F Chief Technology Office
301 Revenue Management
302 Contract Management
303 Cost Management
303A Asset Management
304 Project Controls Engineering
305A Facilities Management
305B Physical Security
305D Enterprise Connectivity
305E Property Management
C
R

310 Windows Support

Page 29 of 176
 Operating

Production
Production
Environment

Data Date: MM/DD/YYYY

Capacity
Capacity
Role

Management
Management
Performance
Activity

Monitor Database Server

Monitor Hardware Performance

ARCI: A=Accountable, R=Responsible, C=Consulted, I=Informed

I
C
Enter the Program Manager Business Unit

I
Customer
Vendor
R
R

National Service Desk (NSD)

ICS/MQAS/SQAS

CDCO - Austin ITC

Other

FISO/NISO/RISO

Department of Veterans Affairs

Contracting Officer (CO)
Contracting Officers Representative (COR)
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

0A Public Affairs Office

0B Special Projects
0D Service Level Management Office
0D1 Regional Property Management
0E1 Access Security
0E2 Information Assurance
0E3 Technical Security
0F Chief Technology Office
301 Revenue Management
302 Contract Management
303 Cost Management
303A Asset Management
304 Project Controls Engineering
305A Facilities Management
305B Physical Security
305D Enterprise Connectivity
305E Property Management
R

310 Windows Support

Page 30 of 176
 Operating

Production
Production
Environment

Data Date: MM/DD/YYYY

Capacity
Capacity
Role

Management
Management

Performance
Activity

Monitor Operating System

Monitor Network Performance
ARCI: A=Accountable, R=Responsible, C=Consulted, I=Informed

C
C
Enter the Program Manager Business Unit

I
I
Customer
Vendor
R
R

National Service Desk (NSD)

ICS/MQAS/SQAS

CDCO - Austin ITC

Other

FISO/NISO/RISO

Department of Veterans Affairs

Contracting Officer (CO)
Contracting Officers Representative (COR)
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

0A Public Affairs Office

0B Special Projects
0D Service Level Management Office
0D1 Regional Property Management
0E1 Access Security
0E2 Information Assurance
0E3 Technical Security
0F Chief Technology Office
301 Revenue Management
302 Contract Management
303 Cost Management
303A Asset Management
304 Project Controls Engineering
305A Facilities Management
305B Physical Security
305D Enterprise Connectivity
305E Property Management
R
C

310 Windows Support

Page 31 of 176
 Operating

Production
Production
Environment

Data Date: MM/DD/YYYY

Change
Change
Role

Management
Management
the CAB

Standardized Process
Activity

Effect Change through CDCO

ARCI: A=Accountable, R=Responsible, C=Consulted, I=Informed

Service Outage Windows through

Coordinate Service Upgrades and
A
Enter the Program Manager Business Unit

A R
Customer
Vendor

R
C

National Service Desk (NSD)

ICS/MQAS/SQAS

CDCO - Austin ITC

Other

FISO/NISO/RISO

Department of Veterans Affairs

Contracting Officer (CO)
Contracting Officers Representative (COR)
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

0A Public Affairs Office

0B Special Projects
0D Service Level Management Office
0D1 Regional Property Management
0E1 Access Security
0E2 Information Assurance
0E3 Technical Security
0F Chief Technology Office
301 Revenue Management
302 Contract Management
303 Cost Management
C

303A Asset Management

304 Project Controls Engineering
R
C

305A Facilities Management

305B Physical Security
R
C

305D Enterprise Connectivity

305E Property Management
R
C

310 Windows Support

Page 32 of 176
 Operating

Production
Environment

Data Date: MM/DD/YYYY

Change
Role

Management
Manage Scheduled
Activity

Facility/Infrastructure Outages
ARCI: A=Accountable, R=Responsible, C=Consulted, I=Informed

Enter the Program Manager Business Unit

R R
Customer
Vendor
R

National Service Desk (NSD)

ICS/MQAS/SQAS

CDCO - Austin ITC

Other

FISO/NISO/RISO

Department of Veterans Affairs

Contracting Officer (CO)
Contracting Officers Representative (COR)
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

0A Public Affairs Office

0B Special Projects
0D Service Level Management Office
0D1 Regional Property Management
0E1 Access Security
0E2 Information Assurance
0E3 Technical Security
0F Chief Technology Office
301 Revenue Management
302 Contract Management
303 Cost Management
303A Asset Management
I

304 Project Controls Engineering

R

305A Facilities Management

305B Physical Security
R

305D Enterprise Connectivity

305E Property Management
R

310 Windows Support

Page 33 of 176
 Operating

Production
Environment

Data Date: MM/DD/YYYY

Change
Role

Management
Scheduled Changes
Activity
ARCI: A=Accountable, R=Responsible, C=Consulted, I=Informed

Meetings to Discuss Proposed and

Participate in Scheduled CAB/CCB
A
Enter the Program Manager Business Unit

I
Customer
Vendor
R

National Service Desk (NSD)

ICS/MQAS/SQAS

CDCO - Austin ITC

Other

FISO/NISO/RISO

Department of Veterans Affairs

Contracting Officer (CO)
Contracting Officers Representative (COR)
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

0A Public Affairs Office

0B Special Projects
0D Service Level Management Office
0D1 Regional Property Management
0E1 Access Security
0E2 Information Assurance
0E3 Technical Security
0F Chief Technology Office
301 Revenue Management
302 Contract Management
303 Cost Management
303A Asset Management
304 Project Controls Engineering
305A Facilities Management
305B Physical Security
305D Enterprise Connectivity
305E Property Management
310 Windows Support
Page 34 of 176
 Operating

Production
Environment

Data Date: MM/DD/YYYY

Change
Role

Management
Changes
Activity

to CCAB in Review of Proposed

ARCI: A=Accountable, R=Responsible, C=Consulted, I=Informed

Enter the Program Manager Business Unit

Provide Documentation and Support A R

Customer
Vendor
R

National Service Desk (NSD)

ICS/MQAS/SQAS

CDCO - Austin ITC

Other

FISO/NISO/RISO

Department of Veterans Affairs

Contracting Officer (CO)
Contracting Officers Representative (COR)
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

0A Public Affairs Office

0B Special Projects
0D Service Level Management Office
0D1 Regional Property Management
0E1 Access Security
0E2 Information Assurance
0E3 Technical Security
0F Chief Technology Office
301 Revenue Management
302 Contract Management
303 Cost Management
303A Asset Management
304 Project Controls Engineering
305A Facilities Management
305B Physical Security
305D Enterprise Connectivity
305E Property Management
310 Windows Support
Page 35 of 176
 Operating

Production
Production
Environment

Data Date: MM/DD/YYYY

Change
Role

Management
Management

Configuration
Activity

Management Plan (CMP)

Review Proposed Changes for
ARCI: A=Accountable, R=Responsible, C=Consulted, I=Informed

Impact on Configuration Items (CIs)

Develop and Maintain Configuration A

Enter the Program Manager Business Unit

I
A C
Customer
Vendor

R
R

National Service Desk (NSD)

ICS/MQAS/SQAS

CDCO - Austin ITC

Other

FISO/NISO/RISO

Department of Veterans Affairs

Contracting Officer (CO)
Contracting Officers Representative (COR)
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

0A Public Affairs Office

0B Special Projects
0D Service Level Management Office
0D1 Regional Property Management
0E1 Access Security
C

0E2 Information Assurance

0E3 Technical Security
R

0F Chief Technology Office

301 Revenue Management
302 Contract Management
303 Cost Management
303A Asset Management
304 Project Controls Engineering
305A Facilities Management
305B Physical Security
305D Enterprise Connectivity
305E Property Management
C

310 Windows Support

Page 36 of 176
 Operating

Production
Production
Environment

Data Date: MM/DD/YYYY

Database
Role

Management
Configuration

Administration
Database
Conditions
Activity

Update System Interaction

Allocate System Storage for the

ARCI: A=Accountable, R=Responsible, C=Consulted, I=Informed

Diagrams (SIDs) to Reflect as Built

I
Enter the Program Manager Business Unit

R C
Customer
Vendor
R
R

National Service Desk (NSD)

ICS/MQAS/SQAS

CDCO - Austin ITC

Other

FISO/NISO/RISO

Department of Veterans Affairs

Contracting Officer (CO)
Contracting Officers Representative (COR)
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

0A Public Affairs Office

0B Special Projects
0D Service Level Management Office
0D1 Regional Property Management
0E1 Access Security
0E2 Information Assurance
0E3 Technical Security
C

0F Chief Technology Office

301 Revenue Management
302 Contract Management
303 Cost Management
303A Asset Management
304 Project Controls Engineering
305A Facilities Management
305B Physical Security
305D Enterprise Connectivity
305E Property Management
R

310 Windows Support

Page 37 of 176
 Operating

Production
Environment

Data Date: MM/DD/YYYY

Database
Role

Administration
Layer
Activity
ARCI: A=Accountable, R=Responsible, C=Consulted, I=Informed

Database at Connection Service

Control and Monitor User Access to
I
Enter the Program Manager Business Unit

I
Customer
Vendor
R

National Service Desk (NSD)

ICS/MQAS/SQAS

CDCO - Austin ITC

Other

FISO/NISO/RISO

Department of Veterans Affairs

Contracting Officer (CO)
Contracting Officers Representative (COR)
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

0A Public Affairs Office

0B Special Projects
0D Service Level Management Office
0D1 Regional Property Management
R

0E1 Access Security

0E2 Information Assurance
0E3 Technical Security
0F Chief Technology Office
301 Revenue Management
302 Contract Management
303 Cost Management
303A Asset Management
304 Project Controls Engineering
305A Facilities Management
305B Physical Security
305D Enterprise Connectivity
305E Property Management
310 Windows Support
Page 38 of 176
 Operating

Production
Production
Environment

Data Date: MM/DD/YYYY

Database
Database
Role

Administration
Administration
Security

and Physical Backups

Activity

Enroll Users and Maintain

ARCI: A=Accountable, R=Responsible, C=Consulted, I=Informed

Connection Service Layer Access

I
Enter the Program Manager Business Unit

Establish COOP Strategy for Logical R C

Customer
Vendor

R
R

National Service Desk (NSD)

ICS/MQAS/SQAS

CDCO - Austin ITC

Other

FISO/NISO/RISO

Department of Veterans Affairs

Contracting Officer (CO)
Contracting Officers Representative (COR)
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

0A Public Affairs Office

0B Special Projects
I

0D Service Level Management Office

0D1 Regional Property Management
R

0E1 Access Security

0E2 Information Assurance
0E3 Technical Security
0F Chief Technology Office
301 Revenue Management
302 Contract Management
303 Cost Management
303A Asset Management
304 Project Controls Engineering
305A Facilities Management
305B Physical Security
305D Enterprise Connectivity
305E Property Management
310 Windows Support
Page 39 of 176
 Operating

Production
Production
Environment

Data Date: MM/DD/YYYY

Database
Database
Role

Administration
Administration

Scripts
Application
Activity
ARCI: A=Accountable, R=Responsible, C=Consulted, I=Informed

Implement and Maintain Operational R

Enter the Program Manager Business Unit

Estimate Storage Requirements for C C

Customer
Vendor
R
C

National Service Desk (NSD)

ICS/MQAS/SQAS

CDCO - Austin ITC

Other

FISO/NISO/RISO

Department of Veterans Affairs

Contracting Officer (CO)
Contracting Officers Representative (COR)
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

0A Public Affairs Office

0B Special Projects
0D Service Level Management Office
0D1 Regional Property Management
0E1 Access Security
0E2 Information Assurance
0E3 Technical Security
A

0F Chief Technology Office

301 Revenue Management
302 Contract Management
303 Cost Management
303A Asset Management
304 Project Controls Engineering
305A Facilities Management
305B Physical Security
305D Enterprise Connectivity
305E Property Management
R
R

310 Windows Support

Page 40 of 176
 Operating

Production
Production
Environment

Data Date: MM/DD/YYYY

Database
Database
Role

Administration
Administration
Upgrades/Patches

Management Tools
Activity

Maintain Operational Database

ARCI: A=Accountable, R=Responsible, C=Consulted, I=Informed

Implement Database Security and

C
Enter the Program Manager Business Unit
Customer
Vendor
R
R

National Service Desk (NSD)

ICS/MQAS/SQAS

CDCO - Austin ITC

Other

FISO/NISO/RISO

Department of Veterans Affairs

Contracting Officer (CO)
Contracting Officers Representative (COR)
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

0A Public Affairs Office

0B Special Projects
0D Service Level Management Office
0D1 Regional Property Management
0E1 Access Security
0E2 Information Assurance
0E3 Technical Security
0F Chief Technology Office
301 Revenue Management
302 Contract Management
303 Cost Management
303A Asset Management
304 Project Controls Engineering
305A Facilities Management
305B Physical Security
305D Enterprise Connectivity
305E Property Management
R

310 Windows Support

Page 41 of 176
 Operating

Production
Production
Environment

Data Date: MM/DD/YYYY

Database
Database
Role

Administration
Administration

Structure
Activity

Operational Event Logs

Modify Application Database
Maintain Record of Database
ARCI: A=Accountable, R=Responsible, C=Consulted, I=Informed

I
I
Enter the Program Manager Business Unit

I
Customer
Vendor
I

National Service Desk (NSD)

ICS/MQAS/SQAS

CDCO - Austin ITC

Other

FISO/NISO/RISO

Department of Veterans Affairs

Contracting Officer (CO)
Contracting Officers Representative (COR)
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

0A Public Affairs Office

0B Special Projects
0D Service Level Management Office
0D1 Regional Property Management
0E1 Access Security
0E2 Information Assurance
0E3 Technical Security
0F Chief Technology Office
301 Revenue Management
302 Contract Management
303 Cost Management
303A Asset Management
304 Project Controls Engineering
305A Facilities Management
305B Physical Security
305D Enterprise Connectivity
305E Property Management
R

310 Windows Support

Page 42 of 176
 Operating

Production
Production
Environment

Data Date: MM/DD/YYYY

Database
Database
Role

Administration
Administration
Performance
Activity

Monitor and Optimize Database

ARCI: A=Accountable, R=Responsible, C=Consulted, I=Informed

Perform Data Restoration Activities

C
Enter the Program Manager Business Unit

C C
Customer
Vendor
I National Service Desk (NSD)
ICS/MQAS/SQAS

CDCO - Austin ITC

Other

FISO/NISO/RISO

Department of Veterans Affairs

Contracting Officer (CO)
Contracting Officers Representative (COR)
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

0A Public Affairs Office

0B Special Projects
0D Service Level Management Office
0D1 Regional Property Management
0E1 Access Security
0E2 Information Assurance
0E3 Technical Security
0F Chief Technology Office
301 Revenue Management
302 Contract Management
303 Cost Management
303A Asset Management
304 Project Controls Engineering
305A Facilities Management
305B Physical Security
305D Enterprise Connectivity
305E Property Management
R
C

310 Windows Support

Page 43 of 176
 Operating

Production
Production
Environment

Data Date: MM/DD/YYYY

Database
Database
Role

Administration
Administration
Schedules

Testing Schedule
Activity

Provide Operational Database

ARCI: A=Accountable, R=Responsible, C=Consulted, I=Informed

Provide Resilience and Fail-Over

C
Enter the Program Manager Business Unit

I
C C
Customer
Vendor
I
R

National Service Desk (NSD)

ICS/MQAS/SQAS

CDCO - Austin ITC

Other

FISO/NISO/RISO

Department of Veterans Affairs

Contracting Officer (CO)
Contracting Officers Representative (COR)
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

0A Public Affairs Office

0B Special Projects
0D Service Level Management Office
0D1 Regional Property Management
0E1 Access Security
0E2 Information Assurance
0E3 Technical Security
0F Chief Technology Office
301 Revenue Management
302 Contract Management
303 Cost Management
303A Asset Management
304 Project Controls Engineering
305A Facilities Management
305B Physical Security
305D Enterprise Connectivity
305E Property Management
310 Windows Support
Page 44 of 176
 Operating

Production
Production
Environment

Data Date: MM/DD/YYYY

Database
Database
Role

Administration
Administration

Database Structure
Activity

for Server Specific Issues

ARCI: A=Accountable, R=Responsible, C=Consulted, I=Informed

Request Database Vendor Support

Specify Modifications of Application

I
Enter the Program Manager Business Unit

R A
Customer
Vendor
R
R

National Service Desk (NSD)

ICS/MQAS/SQAS

CDCO - Austin ITC

Other

FISO/NISO/RISO

Department of Veterans Affairs

Contracting Officer (CO)
Contracting Officers Representative (COR)
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

0A Public Affairs Office

0B Special Projects
0D Service Level Management Office
0D1 Regional Property Management
0E1 Access Security
0E2 Information Assurance
0E3 Technical Security
0F Chief Technology Office
301 Revenue Management
302 Contract Management
303 Cost Management
303A Asset Management
304 Project Controls Engineering
305A Facilities Management
305B Physical Security
305D Enterprise Connectivity
305E Property Management
310 Windows Support
Page 45 of 176
 Operating

Production
Production
Environment

Data Date: MM/DD/YYYY

Role

Desktop Support CDCO

ManageWorkstations
Activity

Desktop Support Integrate and Test Information

ARCI: A=Accountable, R=Responsible, C=Consulted, I=Informed

Desktop Configurations
(Images) for CDCO Workstations
Systems Hardware and Software for
C
Enter the Program Manager Business Unit
Customer
Vendor
R
R

National Service Desk (NSD)

ICS/MQAS/SQAS

CDCO - Austin ITC

Other

FISO/NISO/RISO

Department of Veterans Affairs

Contracting Officer (CO)
Contracting Officers Representative (COR)
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

0A Public Affairs Office

0B Special Projects
0D Service Level Management Office
0D1 Regional Property Management
0E1 Access Security
0E2 Information Assurance
0E3 Technical Security
0F Chief Technology Office
301 Revenue Management
302 Contract Management
303 Cost Management
303A Asset Management
304 Project Controls Engineering
305A Facilities Management
305B Physical Security
305D Enterprise Connectivity
305E Property Management
310 Windows Support
Page 46 of 176
 Operating

Production
Production
Environment

Data Date: MM/DD/YYYY

Role
Activity

(Images) for PITC Workstations

(Images) for HITC Workstations
ARCI: A=Accountable, R=Responsible, C=Consulted, I=Informed

Desktop Support Manage Desktop Configurations

Desktop Support Manage Desktop Configurations

C
C
Enter the Program Manager Business Unit
Customer
Vendor
R
R

National Service Desk (NSD)

ICS/MQAS/SQAS

CDCO - Austin ITC

Other

FISO/NISO/RISO

Department of Veterans Affairs

Contracting Officer (CO)
Contracting Officers Representative (COR)
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

0A Public Affairs Office

0B Special Projects
0D Service Level Management Office
0D1 Regional Property Management
0E1 Access Security
0E2 Information Assurance
0E3 Technical Security
0F Chief Technology Office
301 Revenue Management
302 Contract Management
303 Cost Management
303A Asset Management
304 Project Controls Engineering
305A Facilities Management
305B Physical Security
305D Enterprise Connectivity
305E Property Management
310 Windows Support
Page 47 of 176
 Operating

Production
Production
Environment

Data Date: MM/DD/YYYY

Role
Activity

(Images) for QITC Workstations

ARCI: A=Accountable, R=Responsible, C=Consulted, I=Informed

Desktop Support Manage Desktop Configurations

Desktop Support Manage Desktop Configurations
(Images) for CRDC Workstations
C
C
Enter the Program Manager Business Unit
Customer
Vendor
R
R

National Service Desk (NSD)

ICS/MQAS/SQAS

CDCO - Austin ITC

Other

FISO/NISO/RISO

Department of Veterans Affairs

Contracting Officer (CO)
Contracting Officers Representative (COR)
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

0A Public Affairs Office

0B Special Projects
0D Service Level Management Office
0D1 Regional Property Management
0E1 Access Security
0E2 Information Assurance
0E3 Technical Security
0F Chief Technology Office
301 Revenue Management
302 Contract Management
303 Cost Management
303A Asset Management
304 Project Controls Engineering
305A Facilities Management
305B Physical Security
305D Enterprise Connectivity
305E Property Management
310 Windows Support
Page 48 of 176
 Operating

Production
Environment

Data Date: MM/DD/YYYY

Role

Workstations
Activity

Adds and Changes for CDCO

ARCI: A=Accountable, R=Responsible, C=Consulted, I=Informed

Desktop Support Perform Hardware Installs, Moves,

C
Enter the Program Manager Business Unit
Customer
Vendor
R

National Service Desk (NSD)

ICS/MQAS/SQAS

CDCO - Austin ITC

Other

FISO/NISO/RISO

Department of Veterans Affairs

Contracting Officer (CO)
Contracting Officers Representative (COR)
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

0A Public Affairs Office

0B Special Projects
0D Service Level Management Office
0D1 Regional Property Management
0E1 Access Security
0E2 Information Assurance
0E3 Technical Security
0F Chief Technology Office
301 Revenue Management
302 Contract Management
303 Cost Management
303A Asset Management
304 Project Controls Engineering
305A Facilities Management
305B Physical Security
305D Enterprise Connectivity
305E Property Management
310 Windows Support
Page 49 of 176
 Operating

Production
Environment

Data Date: MM/DD/YYYY

Role

Workstations
Activity

Desktop Support Report Desktop Incidents and

Problems into NSD for CDCO
ARCI: A=Accountable, R=Responsible, C=Consulted, I=Informed

R
Enter the Program Manager Business Unit
Customer
Vendor
A

National Service Desk (NSD)

ICS/MQAS/SQAS

CDCO - Austin ITC

Other

FISO/NISO/RISO

Department of Veterans Affairs

Contracting Officer (CO)
Contracting Officers Representative (COR)
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

0A Public Affairs Office

0B Special Projects
0D Service Level Management Office
0D1 Regional Property Management
0E1 Access Security
0E2 Information Assurance
0E3 Technical Security
0F Chief Technology Office
301 Revenue Management
302 Contract Management
303 Cost Management
303A Asset Management
304 Project Controls Engineering
305A Facilities Management
305B Physical Security
305D Enterprise Connectivity
305E Property Management
310 Windows Support
Page 50 of 176
 Operating

Production
Environment

Data Date: MM/DD/YYYY

Role

Workstations
Activity

PITC, CRDC, and QITC

Desktop Support Report Desktop Incidents and
ARCI: A=Accountable, R=Responsible, C=Consulted, I=Informed

Problems into Remedy for HITC,

R
Enter the Program Manager Business Unit
Customer
Vendor
A

National Service Desk (NSD)

ICS/MQAS/SQAS

CDCO - Austin ITC

Other

FISO/NISO/RISO

Department of Veterans Affairs

Contracting Officer (CO)
Contracting Officers Representative (COR)
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

0A Public Affairs Office

0B Special Projects
0D Service Level Management Office
0D1 Regional Property Management
0E1 Access Security
0E2 Information Assurance
0E3 Technical Security
0F Chief Technology Office
301 Revenue Management
302 Contract Management
303 Cost Management
303A Asset Management
304 Project Controls Engineering
305A Facilities Management
305B Physical Security
305D Enterprise Connectivity
305E Property Management
310 Windows Support
Page 51 of 176
 Operating

Production
Production
Environment

Data Date: MM/DD/YYYY

Incident
Incident
Role

Management
Management

Procedures
Potential Solutions
Activity

Document Incident Escalation

ARCI: A=Accountable, R=Responsible, C=Consulted, I=Informed

Assess Knowledge Base to Identify

A
Enter the Program Manager Business Unit

R C
Customer
Vendor
A
R

National Service Desk (NSD)

ICS/MQAS/SQAS

CDCO - Austin ITC

Other

FISO/NISO/RISO

Department of Veterans Affairs

Contracting Officer (CO)
Contracting Officers Representative (COR)
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

0A Public Affairs Office

0B Special Projects
0D Service Level Management Office
0D1 Regional Property Management
0E1 Access Security
0E2 Information Assurance
0E3 Technical Security
0F Chief Technology Office
301 Revenue Management
302 Contract Management
303 Cost Management
303A Asset Management
304 Project Controls Engineering
305A Facilities Management
305B Physical Security
305D Enterprise Connectivity
305E Property Management
310 Windows Support
Page 52 of 176
 Operating

Production
Environment

Data Date: MM/DD/YYYY

Incident
Role

Management
Activity

Escalate Incidents/Requests
ARCI: A=Accountable, R=Responsible, C=Consulted, I=Informed

Enter the Program Manager Business Unit

R R
Customer
Vendor
A

National Service Desk (NSD)

ICS/MQAS/SQAS

CDCO - Austin ITC

Other

FISO/NISO/RISO

Department of Veterans Affairs

Contracting Officer (CO)
Contracting Officers Representative (COR)
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

0A Public Affairs Office

0B Special Projects
0D Service Level Management Office
0D1 Regional Property Management
0E1 Access Security
0E2 Information Assurance
0E3 Technical Security
0F Chief Technology Office
301 Revenue Management
302 Contract Management
303 Cost Management
303A Asset Management
304 Project Controls Engineering
305A Facilities Management
305B Physical Security
305D Enterprise Connectivity
305E Property Management
310 Windows Support
Page 53 of 176
 Operating

Production
Environment

Data Date: MM/DD/YYYY

Incident
Role

Management
Critical Maintenance
Activity
ARCI: A=Accountable, R=Responsible, C=Consulted, I=Informed

(IRMMs) and/or ANR Messages for

Issue Incident Response Messages
C
Enter the Program Manager Business Unit

I
Customer
Vendor
A

National Service Desk (NSD)

ICS/MQAS/SQAS

CDCO - Austin ITC

Other

FISO/NISO/RISO

Department of Veterans Affairs

Contracting Officer (CO)
Contracting Officers Representative (COR)
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

0A Public Affairs Office

0B Special Projects
0D Service Level Management Office
0D1 Regional Property Management
0E1 Access Security
0E2 Information Assurance
0E3 Technical Security
0F Chief Technology Office
301 Revenue Management
302 Contract Management
303 Cost Management
303A Asset Management
304 Project Controls Engineering
305A Facilities Management
305B Physical Security
305D Enterprise Connectivity
305E Property Management
310 Windows Support
Page 54 of 176
 Operating

Production
Production
Environment

Data Date: MM/DD/YYYY

Incident
Incident
Role

Management
Management

Team
Activity
ARCI: A=Accountable, R=Responsible, C=Consulted, I=Informed

Notify CDCO Incident Response

Log and Track Incidents/Requests

R
Enter the Program Manager Business Unit

R R
Customer
Vendor
A
A

National Service Desk (NSD)

ICS/MQAS/SQAS

CDCO - Austin ITC

Other

FISO/NISO/RISO

Department of Veterans Affairs

Contracting Officer (CO)
Contracting Officers Representative (COR)
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

0A Public Affairs Office

0B Special Projects
0D Service Level Management Office
0D1 Regional Property Management
0E1 Access Security
0E2 Information Assurance
0E3 Technical Security
0F Chief Technology Office
301 Revenue Management
302 Contract Management
303 Cost Management
303A Asset Management
304 Project Controls Engineering
305A Facilities Management
305B Physical Security
305D Enterprise Connectivity
305E Property Management
R
R

310 Windows Support

Page 55 of 176
 Operating

Production
Production
Environment

Data Date: MM/DD/YYYY

Incident
Incident
Role

Management
Management
Perform Triage for
Incidents/Requests
Activity

Notify Customer of Incident

ARCI: A=Accountable, R=Responsible, C=Consulted, I=Informed

I
Enter the Program Manager Business Unit

R R
Customer
Vendor
A
A

National Service Desk (NSD)

ICS/MQAS/SQAS

CDCO - Austin ITC

Other

FISO/NISO/RISO

Department of Veterans Affairs

Contracting Officer (CO)
Contracting Officers Representative (COR)
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

0A Public Affairs Office

0B Special Projects
0D Service Level Management Office
0D1 Regional Property Management
0E1 Access Security
0E2 Information Assurance
0E3 Technical Security
0F Chief Technology Office
301 Revenue Management
302 Contract Management
303 Cost Management
303A Asset Management
304 Project Controls Engineering
305A Facilities Management
305B Physical Security
305D Enterprise Connectivity
305E Property Management
R

310 Windows Support

Page 56 of 176
 Operating

Production
Production
Environment

Data Date: MM/DD/YYYY

Incident
Incident
Role

Management
Management
Distribution
Activity

Provide Incident Reporting and

Respond to Incidents/Requests
ARCI: A=Accountable, R=Responsible, C=Consulted, I=Informed

R
Enter the Program Manager Business Unit

R R
Customer
Vendor
A
A

National Service Desk (NSD)

ICS/MQAS/SQAS

CDCO - Austin ITC

Other

FISO/NISO/RISO

Department of Veterans Affairs

Contracting Officer (CO)
Contracting Officers Representative (COR)
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

0A Public Affairs Office

0B Special Projects
0D Service Level Management Office
0D1 Regional Property Management
0E1 Access Security
0E2 Information Assurance
0E3 Technical Security
0F Chief Technology Office
301 Revenue Management
302 Contract Management
303 Cost Management
303A Asset Management
304 Project Controls Engineering
305A Facilities Management
305B Physical Security
305D Enterprise Connectivity
305E Property Management
I

310 Windows Support

Page 57 of 176
 Operating

Production
Production
Environment

Data Date: MM/DD/YYYY

Incident

Network
Role

Management

Administration
Topology
Activity

Train Service Desk Staff

ARCI: A=Accountable, R=Responsible, C=Consulted, I=Informed

Described in Application Network

Manage Network Connectivity as
I
C
Enter the Program Manager Business Unit
Customer
Vendor
A

R National Service Desk (NSD)

ICS/MQAS/SQAS

CDCO - Austin ITC

Other

FISO/NISO/RISO

Department of Veterans Affairs

Contracting Officer (CO)
Contracting Officers Representative (COR)
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

0A Public Affairs Office

0B Special Projects
0D Service Level Management Office
0D1 Regional Property Management
0E1 Access Security
0E2 Information Assurance
0E3 Technical Security
0F Chief Technology Office
301 Revenue Management
302 Contract Management
303 Cost Management
303A Asset Management
304 Project Controls Engineering
305A Facilities Management
305B Physical Security
R

305D Enterprise Connectivity

305E Property Management
R

310 Windows Support

Page 58 of 176
 Operating

Production
Production
Environment

Data Date: MM/DD/YYYY

Network
Network
Role

Administration
Administration
Cabling
Activity

Provision Long-Haul Circuits

Running and Managing System
ARCI: A=Accountable, R=Responsible, C=Consulted, I=Informed

C
Enter the Program Manager Business Unit

I
Customer
Vendor
R
R

National Service Desk (NSD)

ICS/MQAS/SQAS

CDCO - Austin ITC

Other

FISO/NISO/RISO

Department of Veterans Affairs

Contracting Officer (CO)
Contracting Officers Representative (COR)
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

0A Public Affairs Office

0B Special Projects
0D Service Level Management Office
0D1 Regional Property Management
0E1 Access Security
0E2 Information Assurance
0E3 Technical Security
R

0F Chief Technology Office

I

301 Revenue Management

I

302 Contract Management

I

303 Cost Management

303A Asset Management
304 Project Controls Engineering
R

305A Facilities Management

305B Physical Security
A
R

305D Enterprise Connectivity

305E Property Management
R

310 Windows Support

Page 59 of 176
 Operating

Production
Production
Environment

Data Date: MM/DD/YYYY

Problem
Problem
Role

Management
Management

Support
Activity

Provide Escalation and Crisis

Manage Root Cause Analysis
ARCI: A=Accountable, R=Responsible, C=Consulted, I=Informed

Enter the Program Manager Business Unit

A C
A C
Customer
Vendor
I
I

National Service Desk (NSD)

ICS/MQAS/SQAS

CDCO - Austin ITC

Other

FISO/NISO/RISO

Department of Veterans Affairs

Contracting Officer (CO)
Contracting Officers Representative (COR)
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

0A Public Affairs Office

0B Special Projects
0D Service Level Management Office
0D1 Regional Property Management
0E1 Access Security
0E2 Information Assurance
0E3 Technical Security
0F Chief Technology Office
301 Revenue Management
302 Contract Management
303 Cost Management
303A Asset Management
304 Project Controls Engineering
C
C

305A Facilities Management

305B Physical Security
305D Enterprise Connectivity
305E Property Management
C
C

310 Windows Support

Page 60 of 176
 Operating

Production
Production
Environment

Data Date: MM/DD/YYYY

Problem

Program
Role

Management
Management
Diagnosis
Activity

Advisory Board (CCAB)

Assemble Customer Change
Provide Incident Analysis and
ARCI: A=Accountable, R=Responsible, C=Consulted, I=Informed

Enter the Program Manager Business Unit

C A
A C
Customer
Vendor
I

R National Service Desk (NSD)

ICS/MQAS/SQAS

CDCO - Austin ITC

Other

FISO/NISO/RISO

Department of Veterans Affairs

Contracting Officer (CO)
Contracting Officers Representative (COR)
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

0A Public Affairs Office

0B Special Projects
0D Service Level Management Office
0D1 Regional Property Management
0E1 Access Security
0E2 Information Assurance
0E3 Technical Security
0F Chief Technology Office
301 Revenue Management
302 Contract Management
303 Cost Management
303A Asset Management
304 Project Controls Engineering
C

305A Facilities Management

305B Physical Security
305D Enterprise Connectivity
305E Property Management
C

310 Windows Support

Page 61 of 176
 Operating

Production
Production
Environment

Data Date: MM/DD/YYYY

Program
Program
Role

Management
Management

Procurement Package
Activity

and Maintenance (O&M) Plan

Monitor and Control Actionable
ARCI: A=Accountable, R=Responsible, C=Consulted, I=Informed

Develop and maintain Operations

A
Enter the Program Manager Business Unit

I
Customer
Vendor
R
A C C R

National Service Desk (NSD)

ICS/MQAS/SQAS

CDCO - Austin ITC

Other

FISO/NISO/RISO

Department of Veterans Affairs

Contracting Officer (CO)
Contracting Officers Representative (COR)
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

0A Public Affairs Office

0B Special Projects
0D Service Level Management Office
0D1 Regional Property Management
0E1 Access Security
0E2 Information Assurance
0E3 Technical Security
C
C C C C C C

0F Chief Technology Office

301 Revenue Management
C

302 Contract Management

303 Cost Management
303A Asset Management
304 Project Controls Engineering
305A Facilities Management
305B Physical Security
305D Enterprise Connectivity
305E Property Management
C C C C C C C C C

310 Windows Support

Page 62 of 176
 Operating

Production
Production
Environment

Data Date: MM/DD/YYYY

Program
Program
Role

Management
Management

Planned Visits
Contract Performance
Activity

Monitor and Control Customer

ARCI: A=Accountable, R=Responsible, C=Consulted, I=Informed

Notify CDCO Physical Security of

A
A
Enter the Program Manager Business Unit

I
Customer
Vendor
R
C

National Service Desk (NSD)

ICS/MQAS/SQAS

CDCO - Austin ITC

Other

FISO/NISO/RISO

Department of Veterans Affairs

Contracting Officer (CO)
Contracting Officers Representative (COR)
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

0A Public Affairs Office

0B Special Projects
0D Service Level Management Office
0D1 Regional Property Management
0E1 Access Security
0E2 Information Assurance
0E3 Technical Security
0F Chief Technology Office
301 Revenue Management
C

302 Contract Management

303 Cost Management
303A Asset Management
I

304 Project Controls Engineering

305A Facilities Management
C

305B Physical Security

305D Enterprise Connectivity
305E Property Management
310 Windows Support
Page 63 of 176
 Operating

Production
Production
Environment

Data Date: MM/DD/YYYY

Program
Program
Role

Management
Management

Planned Visits
Planned Visits
Activity

Notify PITC Physical Security of

Notify HITC Physical Security of
ARCI: A=Accountable, R=Responsible, C=Consulted, I=Informed

A
A
Enter the Program Manager Business Unit
Customer
Vendor
R
R

National Service Desk (NSD)

ICS/MQAS/SQAS

CDCO - Austin ITC

Other

FISO/NISO/RISO

Department of Veterans Affairs

Contracting Officer (CO)
Contracting Officers Representative (COR)
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

0A Public Affairs Office

0B Special Projects
0D Service Level Management Office
0D1 Regional Property Management
0E1 Access Security
0E2 Information Assurance
0E3 Technical Security
0F Chief Technology Office
301 Revenue Management
302 Contract Management
303 Cost Management
303A Asset Management
304 Project Controls Engineering
305A Facilities Management
C
C

305B Physical Security

305D Enterprise Connectivity
305E Property Management
310 Windows Support
Page 64 of 176
 Operating

Production
Production
Environment

Data Date: MM/DD/YYYY

Program
Program
Role

Management
Management

Planned Visits
Planned Visits
Activity

Notify QITC Physical Security of

ARCI: A=Accountable, R=Responsible, C=Consulted, I=Informed

Notify CRDC Physical Security of

A
A
Enter the Program Manager Business Unit
Customer
Vendor
R
R

National Service Desk (NSD)

ICS/MQAS/SQAS

CDCO - Austin ITC

Other

FISO/NISO/RISO

Department of Veterans Affairs

Contracting Officer (CO)
Contracting Officers Representative (COR)
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

0A Public Affairs Office

0B Special Projects
0D Service Level Management Office
0D1 Regional Property Management
0E1 Access Security
0E2 Information Assurance
0E3 Technical Security
0F Chief Technology Office
301 Revenue Management
302 Contract Management
303 Cost Management
303A Asset Management
304 Project Controls Engineering
305A Facilities Management
C
C

305B Physical Security

305D Enterprise Connectivity
305E Property Management
310 Windows Support
Page 65 of 176
 Operating

Production
Production
Environment

Data Date: MM/DD/YYYY

Project
Project
Role

Management
Management
Activity

Orders/Service Requests

Structure (WBS) Schedule

ARCI: A=Accountable, R=Responsible, C=Consulted, I=Informed

Maintain Project Work Breakdown

Enter the Program Manager Business Unit

A I
Develop Cost Estimates for Change A C
Customer
Vendor
R
R

National Service Desk (NSD)

ICS/MQAS/SQAS

CDCO - Austin ITC

Other

FISO/NISO/RISO

Department of Veterans Affairs

Contracting Officer (CO)
Contracting Officers Representative (COR)
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

0A Public Affairs Office

0B Special Projects
0D Service Level Management Office
0D1 Regional Property Management
0E1 Access Security
0E2 Information Assurance
0E3 Technical Security
0F Chief Technology Office
301 Revenue Management
R

302 Contract Management

303 Cost Management
303A Asset Management
I
I

304 Project Controls Engineering

305A Facilities Management
305B Physical Security
305D Enterprise Connectivity
305E Property Management
C
C

310 Windows Support

Page 66 of 176
 Operating

Production
Production
Environment

Data Date: MM/DD/YYYY

Project

Release
Role

Management
Management
Activity

Prior to Production Migration

Monitor Project Performance
ARCI: A=Accountable, R=Responsible, C=Consulted, I=Informed

Confirm Completion of Build Testing A

A
Enter the Program Manager Business Unit

I
I
Customer
Vendor
R
R

I National Service Desk (NSD)

ICS/MQAS/SQAS

CDCO - Austin ITC

Other

FISO/NISO/RISO

Department of Veterans Affairs

Contracting Officer (CO)
Contracting Officers Representative (COR)
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

0A Public Affairs Office

0B Special Projects
0D Service Level Management Office
0D1 Regional Property Management
0E1 Access Security
R

0E2 Information Assurance

0E3 Technical Security
0F Chief Technology Office
301 Revenue Management
302 Contract Management
303 Cost Management
303A Asset Management
I

304 Project Controls Engineering

305A Facilities Management
305B Physical Security
305D Enterprise Connectivity
305E Property Management
C

310 Windows Support

Page 67 of 176
 Operating

Production
Production
Environment

Data Date: MM/DD/YYYY

Release
Release
Role

Management
Management
Plan Deployment(s)
Activity
ARCI: A=Accountable, R=Responsible, C=Consulted, I=Informed

Enter the Program Manager Business Unit

Prepare and Update Change Orders A R

A R
Customer
Vendor
R
R

National Service Desk (NSD)

ICS/MQAS/SQAS

CDCO - Austin ITC

Other

FISO/NISO/RISO

Department of Veterans Affairs

Contracting Officer (CO)
Contracting Officers Representative (COR)
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

0A Public Affairs Office

0B Special Projects
0D Service Level Management Office
0D1 Regional Property Management
0E1 Access Security
R

0E2 Information Assurance

0E3 Technical Security
0F Chief Technology Office
301 Revenue Management
302 Contract Management
303 Cost Management
C

303A Asset Management

304 Project Controls Engineering
C

305A Facilities Management

305B Physical Security
305D Enterprise Connectivity
305E Property Management
C

310 Windows Support

Page 68 of 176
 Operating

Production
Production
Environment

Data Date: MM/DD/YYYY

Release
Release
Role

Management
Management
Stakeholders)
Activity

Provide Release Plan (to

Provide Status of Release

ARCI: A=Accountable, R=Responsible, C=Consulted, I=Informed

A
Enter the Program Manager Business Unit

A R
Customer
Vendor
R
R

I National Service Desk (NSD)

I

ICS/MQAS/SQAS

CDCO - Austin ITC

Other

FISO/NISO/RISO

Department of Veterans Affairs

Contracting Officer (CO)
Contracting Officers Representative (COR)
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

0A Public Affairs Office

0B Special Projects
0D Service Level Management Office
0D1 Regional Property Management
0E1 Access Security
R
R

0E2 Information Assurance

0E3 Technical Security
0F Chief Technology Office
301 Revenue Management
302 Contract Management
303 Cost Management
303A Asset Management
I

304 Project Controls Engineering

305A Facilities Management
305B Physical Security
305D Enterprise Connectivity
305E Property Management
310 Windows Support
Page 69 of 176
 Operating

Production
Production
Environment

Data Date: MM/DD/YYYY

Release
Release
Role

Management
Management
off

Personnel)
Activity
ARCI: A=Accountable, R=Responsible, C=Consulted, I=Informed

for Final Implementation and Sign-

Provide Supporting Documentation
Enter the Program Manager Business Unit

Provide Training (Users and Support R A

A R
Customer
Vendor

R
R

National Service Desk (NSD)

ICS/MQAS/SQAS

CDCO - Austin ITC

Other

FISO/NISO/RISO

Department of Veterans Affairs

Contracting Officer (CO)
Contracting Officers Representative (COR)
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

0A Public Affairs Office

0B Special Projects
0D Service Level Management Office
0D1 Regional Property Management
0E1 Access Security
R

0E2 Information Assurance

0E3 Technical Security
0F Chief Technology Office
301 Revenue Management
302 Contract Management
303 Cost Management
303A Asset Management
304 Project Controls Engineering
305A Facilities Management
305B Physical Security
305D Enterprise Connectivity
305E Property Management
310 Windows Support
Page 70 of 176
 Operating

Production
Production
Environment

Data Date: MM/DD/YYYY

Security
Security
Role

Management
Management
Software

Response Plan
Activity

Develop and Maintain Incident

ARCI: A=Accountable, R=Responsible, C=Consulted, I=Informed

Enter the Program Manager Business Unit

A I
Administer User Access to Database C C
Customer
Vendor
R
C

National Service Desk (NSD)

ICS/MQAS/SQAS

CDCO - Austin ITC

Other

FISO/NISO/RISO

Department of Veterans Affairs

Contracting Officer (CO)
Contracting Officers Representative (COR)
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

0A Public Affairs Office

0B Special Projects
0D Service Level Management Office
0D1 Regional Property Management
0E1 Access Security
C

0E2 Information Assurance

R C

0E3 Technical Security

0F Chief Technology Office
301 Revenue Management
302 Contract Management
303 Cost Management
303A Asset Management
304 Project Controls Engineering
305A Facilities Management
305B Physical Security
305D Enterprise Connectivity
305E Property Management
310 Windows Support
Page 71 of 176
 Operating

Production
Production
Environment

Data Date: MM/DD/YYYY

Security
Security
Role

Management
Management
Agreements (ISAs)
Develop and Maintain
Activity

Interconnection Security

Impact Assessment (PIA)

Develop and Maintain Privacy
ARCI: A=Accountable, R=Responsible, C=Consulted, I=Informed

Enter the Program Manager Business Unit

R R
Customer
Vendor

R
R R C R

National Service Desk (NSD)

ICS/MQAS/SQAS

CDCO - Austin ITC

Other

FISO/NISO/RISO

Department of Veterans Affairs

Contracting Officer (CO)
Contracting Officers Representative (COR)
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

0A Public Affairs Office

0B Special Projects
0D Service Level Management Office
0D1 Regional Property Management
0E1 Access Security
A
A

0E2 Information Assurance

0E3 Technical Security
0F Chief Technology Office
301 Revenue Management
302 Contract Management
303 Cost Management
303A Asset Management
304 Project Controls Engineering
305A Facilities Management
305B Physical Security
305D Enterprise Connectivity
305E Property Management
C

310 Windows Support

Page 72 of 176
 Operating

Production
Production
Environment

Data Date: MM/DD/YYYY

Security
Security
Role

Management
Management
Assessment
Activity

Configuration Checklists
Develop and Maintain Risk

Develop and Maintain Security

ARCI: A=Accountable, R=Responsible, C=Consulted, I=Informed

C
Enter the Program Manager Business Unit

I
A C
Customer
Vendor
I
R

National Service Desk (NSD)

ICS/MQAS/SQAS

CDCO - Austin ITC

Other

FISO/NISO/RISO

Department of Veterans Affairs

Contracting Officer (CO)
Contracting Officers Representative (COR)
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

0A Public Affairs Office

0B Special Projects
0D Service Level Management Office
0D1 Regional Property Management
0E1 Access Security
A
R

0E2 Information Assurance

0E3 Technical Security
0F Chief Technology Office
301 Revenue Management
302 Contract Management
303 Cost Management
303A Asset Management
304 Project Controls Engineering
C

305A Facilities Management

305B Physical Security
305D Enterprise Connectivity
305E Property Management
C

310 Windows Support

Page 73 of 176
 Operating

Production
Production
Environment

Data Date: MM/DD/YYYY

Security
Security
Role

Management
Management
Activity

Ensure Firewall Security

ARCI: A=Accountable, R=Responsible, C=Consulted, I=Informed

Develop and Maintain Security Plan

Enter the Program Manager Business Unit

A C
Customer
Vendor
R

National Service Desk (NSD)

ICS/MQAS/SQAS

CDCO - Austin ITC

Other

FISO/NISO/RISO

Department of Veterans Affairs

Contracting Officer (CO)
Contracting Officers Representative (COR)
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

0A Public Affairs Office

0B Special Projects
0D Service Level Management Office
0D1 Regional Property Management
0E1 Access Security
C

0E2 Information Assurance

C

0E3 Technical Security

0F Chief Technology Office
301 Revenue Management
302 Contract Management
303 Cost Management
303A Asset Management
304 Project Controls Engineering
C

305A Facilities Management

305B Physical Security
305D Enterprise Connectivity
305E Property Management
C

310 Windows Support

Page 74 of 176
 Operating

Production
Production
Environment

Data Date: MM/DD/YYYY

Security
Security
Role

Management
Management
Activity
ARCI: A=Accountable, R=Responsible, C=Consulted, I=Informed

Ensure Router and Switch Security

Ensure Physical Security of Facility
Enter the Program Manager Business Unit
Customer
Vendor
National Service Desk (NSD)
ICS/MQAS/SQAS

CDCO - Austin ITC

Other

FISO/NISO/RISO

Department of Veterans Affairs

Contracting Officer (CO)
Contracting Officers Representative (COR)
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

0A Public Affairs Office

0B Special Projects
0D Service Level Management Office
0D1 Regional Property Management
0E1 Access Security
0E2 Information Assurance
C

0E3 Technical Security

0F Chief Technology Office
301 Revenue Management
302 Contract Management
303 Cost Management
303A Asset Management
304 Project Controls Engineering
305A Facilities Management
A

305B Physical Security

305D Enterprise Connectivity
305E Property Management
310 Windows Support
Page 75 of 176
 Operating

Production
Production
Environment

Data Date: MM/DD/YYYY

Security
Security
Role

Management
Management
Reports
Activity

Generate Reviews and Audit

Install System Security Monitors

ARCI: A=Accountable, R=Responsible, C=Consulted, I=Informed

C
Enter the Program Manager Business Unit

I
Customer
Vendor
C

National Service Desk (NSD)

ICS/MQAS/SQAS

CDCO - Austin ITC

Other

FISO/NISO/RISO

Department of Veterans Affairs

Contracting Officer (CO)
Contracting Officers Representative (COR)
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

0A Public Affairs Office

0B Special Projects
0D Service Level Management Office
0D1 Regional Property Management
0E1 Access Security
A

0E2 Information Assurance

A

0E3 Technical Security

0F Chief Technology Office
301 Revenue Management
302 Contract Management
303 Cost Management
303A Asset Management
304 Project Controls Engineering
305A Facilities Management
305B Physical Security
305D Enterprise Connectivity
305E Property Management
310 Windows Support
Page 76 of 176
 Operating

Production
Production
Environment

Data Date: MM/DD/YYYY

Security
Security
Role

Management
Management
Access Logs

Operate (ATO)
Activity

Obtain and Maintain Authority to

ARCI: A=Accountable, R=Responsible, C=Consulted, I=Informed

Manage and Review Application

I

A
Enter the Program Manager Business Unit

I
I
Customer
Vendor
I

R National Service Desk (NSD)

ICS/MQAS/SQAS

CDCO - Austin ITC

Other

FISO/NISO/RISO

Department of Veterans Affairs

Contracting Officer (CO)
Contracting Officers Representative (COR)
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

0A Public Affairs Office

0B Special Projects
0D Service Level Management Office
0D1 Regional Property Management
A

0E1 Access Security

R

0E2 Information Assurance

0E3 Technical Security
0F Chief Technology Office
301 Revenue Management
302 Contract Management
303 Cost Management
303A Asset Management
304 Project Controls Engineering
305A Facilities Management
305B Physical Security
305D Enterprise Connectivity
305E Property Management
310 Windows Support
Page 77 of 176
 Operating

Production
Production
Environment

Data Date: MM/DD/YYYY

Security
Security
Role

Management
Management
Activity

Perform Security Audits

ARCI: A=Accountable, R=Responsible, C=Consulted, I=Informed

Perform Security Controls Testing

Enter the Program Manager Business Unit
Customer
Vendor
National Service Desk (NSD)
ICS/MQAS/SQAS

CDCO - Austin ITC

Other

FISO/NISO/RISO

Department of Veterans Affairs

Contracting Officer (CO)
Contracting Officers Representative (COR)
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

0A Public Affairs Office

0B Special Projects
0D Service Level Management Office
0D1 Regional Property Management
0E1 Access Security
A

0E2 Information Assurance

A

0E3 Technical Security

0F Chief Technology Office
301 Revenue Management
302 Contract Management
303 Cost Management
303A Asset Management
304 Project Controls Engineering
305A Facilities Management
305B Physical Security
305D Enterprise Connectivity
305E Property Management
C

310 Windows Support

Page 78 of 176
 Operating

Production
Production
Environment

Data Date: MM/DD/YYYY

Security
Security
Role

Management
Management
Artifacts

Measures
Activity

Validate Application Security

Update SMART with Security
ARCI: A=Accountable, R=Responsible, C=Consulted, I=Informed

I
Enter the Program Manager Business Unit

I
C C
Customer
Vendor
C
C

National Service Desk (NSD)

ICS/MQAS/SQAS

CDCO - Austin ITC

Other

FISO/NISO/RISO

Department of Veterans Affairs

Contracting Officer (CO)
Contracting Officers Representative (COR)
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

0A Public Affairs Office

0B Special Projects
0D Service Level Management Office
0D1 Regional Property Management
0E1 Access Security
A

0E2 Information Assurance

A

0E3 Technical Security

0F Chief Technology Office
301 Revenue Management
302 Contract Management
303 Cost Management
303A Asset Management
304 Project Controls Engineering
305A Facilities Management
305B Physical Security
305D Enterprise Connectivity
305E Property Management
310 Windows Support
Page 79 of 176
 Operating

Production
Production
Environment

Data Date: MM/DD/YYYY

Role

Management
Management
Service Level
Service Level

SLAs
Activity

Develop Customer Contract

ARCI: A=Accountable, R=Responsible, C=Consulted, I=Informed

Ensure Service Availability Meets

Enter the Program Manager Business Unit

A C
R C
Customer
Vendor
C
C

National Service Desk (NSD)

ICS/MQAS/SQAS

CDCO - Austin ITC

Other

FISO/NISO/RISO

Department of Veterans Affairs

Contracting Officer (CO)
Contracting Officers Representative (COR)
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

0A Public Affairs Office

0B Special Projects
0D Service Level Management Office
0D1 Regional Property Management
0E1 Access Security
0E2 Information Assurance
0E3 Technical Security
0F Chief Technology Office
301 Revenue Management
A

302 Contract Management

303 Cost Management
303A Asset Management
304 Project Controls Engineering
305A Facilities Management
305B Physical Security
305D Enterprise Connectivity
305E Property Management
310 Windows Support
Page 80 of 176
 Operating

Production
Production
Environment

Data Date: MM/DD/YYYY

Storage
Role

Management
Management
Service Level
Information
Activity

Provide System Performance

Decommission Storage Media

ARCI: A=Accountable, R=Responsible, C=Consulted, I=Informed

I
Enter the Program Manager Business Unit

I
Customer
Vendor
I
R

National Service Desk (NSD)

ICS/MQAS/SQAS

CDCO - Austin ITC

Other

FISO/NISO/RISO

Department of Veterans Affairs

Contracting Officer (CO)
Contracting Officers Representative (COR)
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

0A Public Affairs Office

0B Special Projects
0D Service Level Management Office
R

0D1 Regional Property Management

0E1 Access Security
0E2 Information Assurance
0E3 Technical Security
0F Chief Technology Office
301 Revenue Management
302 Contract Management
303 Cost Management
C

303A Asset Management

304 Project Controls Engineering
305A Facilities Management
305B Physical Security
305D Enterprise Connectivity
305E Property Management
A R
C

310 Windows Support

Page 81 of 176
 Operating

Production
Production
Environment

Data Date: MM/DD/YYYY

Storage
Storage
Role

Management
Management

Growth
Storage
Activity
ARCI: A=Accountable, R=Responsible, C=Consulted, I=Informed

Adequate Space to Accommodate

Provision (Configure and Allocate)

Track Storage Utilization and Assure I

Enter the Program Manager Business Unit

C C
Customer
Vendor
C

National Service Desk (NSD)

ICS/MQAS/SQAS

CDCO - Austin ITC

Other

FISO/NISO/RISO

Department of Veterans Affairs

Contracting Officer (CO)
Contracting Officers Representative (COR)
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

0A Public Affairs Office

0B Special Projects
0D Service Level Management Office
0D1 Regional Property Management
0E1 Access Security
0E2 Information Assurance
0E3 Technical Security
0F Chief Technology Office
301 Revenue Management
I

302 Contract Management

303 Cost Management
303A Asset Management
304 Project Controls Engineering
305A Facilities Management
305B Physical Security
305D Enterprise Connectivity
305E Property Management
R
R

310 Windows Support

Page 82 of 176
 Operating

Production
Environment

Data Date: MM/DD/YYYY

System
Role

Administration
Mainframe
Activity

Configure and Install Software,

ARCI: A=Accountable, R=Responsible, C=Consulted, I=Informed

Scripts and Parameter Settings -

Enter the Program Manager Business Unit

C C
Customer
Vendor
National Service Desk (NSD)
ICS/MQAS/SQAS

CDCO - Austin ITC

Other

FISO/NISO/RISO

Department of Veterans Affairs

Contracting Officer (CO)
Contracting Officers Representative (COR)
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

0A Public Affairs Office

0B Special Projects
0D Service Level Management Office
0D1 Regional Property Management
0E1 Access Security
0E2 Information Assurance
0E3 Technical Security
0F Chief Technology Office
301 Revenue Management
302 Contract Management
303 Cost Management
C

303A Asset Management

304 Project Controls Engineering
305A Facilities Management
305B Physical Security
305D Enterprise Connectivity
305E Property Management
310 Windows Support
Page 83 of 176
 Operating

Production
Environment

Data Date: MM/DD/YYYY

System
Role

Administration
UNIX
Activity

Configure and Install Software,

ARCI: A=Accountable, R=Responsible, C=Consulted, I=Informed

Scripts and Parameter Settings -

Enter the Program Manager Business Unit

C C
Customer
Vendor
National Service Desk (NSD)
ICS/MQAS/SQAS

CDCO - Austin ITC

Other

FISO/NISO/RISO

Department of Veterans Affairs

Contracting Officer (CO)
Contracting Officers Representative (COR)
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

0A Public Affairs Office

0B Special Projects
0D Service Level Management Office
0D1 Regional Property Management
0E1 Access Security
0E2 Information Assurance
0E3 Technical Security
0F Chief Technology Office
301 Revenue Management
302 Contract Management
303 Cost Management
C

303A Asset Management

304 Project Controls Engineering
305A Facilities Management
305B Physical Security
305D Enterprise Connectivity
305E Property Management
310 Windows Support
Page 84 of 176
 Operating

Production
Environment

Data Date: MM/DD/YYYY

System
Role

Administration
WINTEL
Activity

Configure and Install Software,

ARCI: A=Accountable, R=Responsible, C=Consulted, I=Informed

Scripts and Parameter Settings -

Enter the Program Manager Business Unit

C C
Customer
Vendor
C

National Service Desk (NSD)

ICS/MQAS/SQAS

CDCO - Austin ITC

Other

FISO/NISO/RISO

Department of Veterans Affairs

Contracting Officer (CO)
Contracting Officers Representative (COR)
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

0A Public Affairs Office

0B Special Projects
0D Service Level Management Office
0D1 Regional Property Management
0E1 Access Security
0E2 Information Assurance
0E3 Technical Security
0F Chief Technology Office
301 Revenue Management
302 Contract Management
303 Cost Management
C

303A Asset Management

304 Project Controls Engineering
305A Facilities Management
305B Physical Security
305D Enterprise Connectivity
305E Property Management
A

310 Windows Support

Page 85 of 176
 Operating

Production
Environment

Data Date: MM/DD/YYYY

System
Role

Administration
Activity

Create and Administer Backup

ARCI: A=Accountable, R=Responsible, C=Consulted, I=Informed

Schedules and Media - Mainframe

C
Enter the Program Manager Business Unit

I
Customer
Vendor
National Service Desk (NSD)
ICS/MQAS/SQAS

CDCO - Austin ITC

Other

FISO/NISO/RISO

Department of Veterans Affairs

Contracting Officer (CO)
Contracting Officers Representative (COR)
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

0A Public Affairs Office

0B Special Projects
0D Service Level Management Office
0D1 Regional Property Management
0E1 Access Security
0E2 Information Assurance
0E3 Technical Security
0F Chief Technology Office
301 Revenue Management
302 Contract Management
303 Cost Management
303A Asset Management
304 Project Controls Engineering
305A Facilities Management
305B Physical Security
305D Enterprise Connectivity
305E Property Management
310 Windows Support
Page 86 of 176
 Operating

Production
Production
Environment

Data Date: MM/DD/YYYY

System
System
Role

Administration
Administration
Systems
Activity

Schedules and Media - Open

Create Infrastructure Change

Orders for Scheduled System
Create and Administer Backup
ARCI: A=Accountable, R=Responsible, C=Consulted, I=Informed

Outages/Preventative Maintenance
C
C
Enter the Program Manager Business Unit

I
I
Customer
Vendor

R
C

National Service Desk (NSD)

ICS/MQAS/SQAS

CDCO - Austin ITC

Other

FISO/NISO/RISO

Department of Veterans Affairs

Contracting Officer (CO)
Contracting Officers Representative (COR)
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

0A Public Affairs Office

0B Special Projects
0D Service Level Management Office
0D1 Regional Property Management
0E1 Access Security
0E2 Information Assurance
0E3 Technical Security
0F Chief Technology Office
301 Revenue Management
302 Contract Management
303 Cost Management
303A Asset Management
304 Project Controls Engineering
R

305A Facilities Management

305B Physical Security
305D Enterprise Connectivity
305E Property Management
R

310 Windows Support

Page 87 of 176
 Operating

Production
Production
Environment

Data Date: MM/DD/YYYY

System
System
Role

Administration
Administration

Mainframe
Generator)
Implement/Repair
Activity

Hardware/Software Upgrades -
ARCI: A=Accountable, R=Responsible, C=Consulted, I=Informed

I
Ensure Power Monitoring (UPS and C
Enter the Program Manager Business Unit

I
Customer
Vendor
National Service Desk (NSD)
ICS/MQAS/SQAS

CDCO - Austin ITC

Other

FISO/NISO/RISO

Department of Veterans Affairs

Contracting Officer (CO)
Contracting Officers Representative (COR)
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

0A Public Affairs Office

0B Special Projects
0D Service Level Management Office
0D1 Regional Property Management
0E1 Access Security
0E2 Information Assurance
0E3 Technical Security
0F Chief Technology Office
301 Revenue Management
302 Contract Management
303 Cost Management
C

303A Asset Management

304 Project Controls Engineering
I
A

305A Facilities Management

305B Physical Security
I

305D Enterprise Connectivity

305E Property Management
310 Windows Support
Page 88 of 176
 Data Date: MM/DD/YYYY
311 UNIX Support
312 Database Support
313 Enterprise Storage Support

A
314 Mainframe Support

C C C C C
315 Open Systems Infrastructure Support
315A Desktop Support
R 316 Swing/Night Shift Support

CDCO - Austin ITC

317A Production Support
317B Media Production Support

Department of Veterans Affairs

32C Release Project Management Office
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

327 Application Integration Management

340 Facilities Service/Support/Tech Infrastructure
SDE Enterprise Operations

Page 89 of 176
 Data Date: MM/DD/YYYY
311 UNIX Support
312 Database Support
313 Enterprise Storage Support
314 Mainframe Support

A
A
315 Open Systems Infrastructure Support
315A Desktop Support
316 Swing/Night Shift Support

CDCO - Austin ITC

317A Production Support
317B Media Production Support

Department of Veterans Affairs

32C Release Project Management Office
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

327 Application Integration Management

340 Facilities Service/Support/Tech Infrastructure
SDE Enterprise Operations

Page 90 of 176
 Data Date: MM/DD/YYYY
311 UNIX Support
312 Database Support
313 Enterprise Storage Support
314 Mainframe Support

C C C C C
315 Open Systems Infrastructure Support
315A Desktop Support
316 Swing/Night Shift Support

CDCO - Austin ITC

317A Production Support
317B Media Production Support

Department of Veterans Affairs

32C Release Project Management Office
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

327 Application Integration Management

340 Facilities Service/Support/Tech Infrastructure
SDE Enterprise Operations

Page 91 of 176
 Data Date: MM/DD/YYYY
311 UNIX Support

R R
312 Database Support
313 Enterprise Storage Support

A
314 Mainframe Support

R R
315 Open Systems Infrastructure Support
315A Desktop Support
316 Swing/Night Shift Support
R

CDCO - Austin ITC

317A Production Support
317B Media Production Support

Department of Veterans Affairs

I

32C Release Project Management Office

ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

327 Application Integration Management

340 Facilities Service/Support/Tech Infrastructure
SDE Enterprise Operations

Page 92 of 176
 Data Date: MM/DD/YYYY
A
311 UNIX Support
312 Database Support
313 Enterprise Storage Support
314 Mainframe Support
315 Open Systems Infrastructure Support
315A Desktop Support
316 Swing/Night Shift Support

CDCO - Austin ITC

317A Production Support
317B Media Production Support

Department of Veterans Affairs

32C Release Project Management Office
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

327 Application Integration Management

340 Facilities Service/Support/Tech Infrastructure
SDE Enterprise Operations

Page 93 of 176
 Data Date: MM/DD/YYYY
311 UNIX Support
312 Database Support
313 Enterprise Storage Support
314 Mainframe Support
315 Open Systems Infrastructure Support
315A Desktop Support
316 Swing/Night Shift Support

CDCO - Austin ITC

317A Production Support
317B Media Production Support

Department of Veterans Affairs

32C Release Project Management Office
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

327 Application Integration Management

340 Facilities Service/Support/Tech Infrastructure
SDE Enterprise Operations

Page 94 of 176
 Data Date: MM/DD/YYYY
311 UNIX Support

C C
312 Database Support
313 Enterprise Storage Support

C
314 Mainframe Support
315 Open Systems Infrastructure Support
315A Desktop Support
I 316 Swing/Night Shift Support

CDCO - Austin ITC

317A Production Support
317B Media Production Support

Department of Veterans Affairs

32C Release Project Management Office
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

327 Application Integration Management

340 Facilities Service/Support/Tech Infrastructure
SDE Enterprise Operations

Page 95 of 176
 Data Date: MM/DD/YYYY
311 UNIX Support

C C
312 Database Support
313 Enterprise Storage Support

C C C C
C
314 Mainframe Support
315 Open Systems Infrastructure Support
315A Desktop Support
316 Swing/Night Shift Support

CDCO - Austin ITC

317A Production Support
317B Media Production Support

Department of Veterans Affairs

I

32C Release Project Management Office

ARCI Matrix for Application Name (???)

C
Operations and Maintenance Plan

327 Application Integration Management

340 Facilities Service/Support/Tech Infrastructure
SDE Enterprise Operations

Page 96 of 176
 Data Date: MM/DD/YYYY
311 UNIX Support
312 Database Support
313 Enterprise Storage Support
314 Mainframe Support
315 Open Systems Infrastructure Support
315A Desktop Support
I 316 Swing/Night Shift Support

CDCO - Austin ITC

317A Production Support
317B Media Production Support

Department of Veterans Affairs

32C Release Project Management Office
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

327 Application Integration Management

340 Facilities Service/Support/Tech Infrastructure
SDE Enterprise Operations

Page 97 of 176
 Data Date: MM/DD/YYYY
I
I
311 UNIX Support

I
I
312 Database Support
313 Enterprise Storage Support

I
I
314 Mainframe Support

I
315 Open Systems Infrastructure Support
315A Desktop Support
316 Swing/Night Shift Support

CDCO - Austin ITC

317A Production Support
317B Media Production Support

Department of Veterans Affairs

32C Release Project Management Office
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

327 Application Integration Management

340 Facilities Service/Support/Tech Infrastructure
SDE Enterprise Operations

Page 98 of 176
 Data Date: MM/DD/YYYY
R
311 UNIX Support
312 Database Support
313 Enterprise Storage Support
314 Mainframe Support

R R R R R
R R R
315 Open Systems Infrastructure Support
315A Desktop Support
316 Swing/Night Shift Support

CDCO - Austin ITC

317A Production Support
317B Media Production Support

Department of Veterans Affairs

R
R

32C Release Project Management Office

ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

327 Application Integration Management

340 Facilities Service/Support/Tech Infrastructure
SDE Enterprise Operations

Page 99 of 176
 Data Date: MM/DD/YYYY
R
311 UNIX Support
312 Database Support
313 Enterprise Storage Support
314 Mainframe Support

R R R
R R R R R
315 Open Systems Infrastructure Support
315A Desktop Support
316 Swing/Night Shift Support

CDCO - Austin ITC

317A Production Support
317B Media Production Support

Department of Veterans Affairs

I

32C Release Project Management Office

ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

327 Application Integration Management

340 Facilities Service/Support/Tech Infrastructure
SDE Enterprise Operations

Page 100 of 176

 Data Date: MM/DD/YYYY
311 UNIX Support
312 Database Support
313 Enterprise Storage Support
314 Mainframe Support
315 Open Systems Infrastructure Support
315A Desktop Support
316 Swing/Night Shift Support

CDCO - Austin ITC

317A Production Support
317B Media Production Support

Department of Veterans Affairs

32C Release Project Management Office
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

327 Application Integration Management

340 Facilities Service/Support/Tech Infrastructure
SDE Enterprise Operations

Page 101 of 176

 Data Date: MM/DD/YYYY
311 UNIX Support
312 Database Support
313 Enterprise Storage Support
314 Mainframe Support
315 Open Systems Infrastructure Support
315A Desktop Support
316 Swing/Night Shift Support

CDCO - Austin ITC

317A Production Support
317B Media Production Support

Department of Veterans Affairs

32C Release Project Management Office
ARCI Matrix for Application Name (???)

A
A
Operations and Maintenance Plan

327 Application Integration Management

340 Facilities Service/Support/Tech Infrastructure
SDE Enterprise Operations

Page 102 of 176

 Data Date: MM/DD/YYYY
311 UNIX Support
312 Database Support
313 Enterprise Storage Support
314 Mainframe Support

C C C C C
315 Open Systems Infrastructure Support
315A Desktop Support
316 Swing/Night Shift Support
C

CDCO - Austin ITC

317A Production Support
317B Media Production Support

Department of Veterans Affairs

32C Release Project Management Office
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

327 Application Integration Management

340 Facilities Service/Support/Tech Infrastructure
SDE Enterprise Operations

Page 103 of 176

 Data Date: MM/DD/YYYY
311 UNIX Support
312 Database Support
313 Enterprise Storage Support
314 Mainframe Support

R R R R R
315 Open Systems Infrastructure Support
315A Desktop Support
316 Swing/Night Shift Support

CDCO - Austin ITC

317A Production Support
317B Media Production Support

Department of Veterans Affairs

I

32C Release Project Management Office

ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

327 Application Integration Management

340 Facilities Service/Support/Tech Infrastructure
SDE Enterprise Operations

Page 104 of 176

 Data Date: MM/DD/YYYY
311 UNIX Support
312 Database Support
313 Enterprise Storage Support
314 Mainframe Support
315 Open Systems Infrastructure Support
315A Desktop Support
316 Swing/Night Shift Support
C

CDCO - Austin ITC

317A Production Support
317B Media Production Support

Department of Veterans Affairs

R

32C Release Project Management Office

ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

327 Application Integration Management

340 Facilities Service/Support/Tech Infrastructure
SDE Enterprise Operations

Page 105 of 176

 Data Date: MM/DD/YYYY
311 UNIX Support

A
312 Database Support
313 Enterprise Storage Support
314 Mainframe Support

R R R R R
315 Open Systems Infrastructure Support
315A Desktop Support
316 Swing/Night Shift Support
R

CDCO - Austin ITC

317A Production Support
317B Media Production Support

Department of Veterans Affairs

I

32C Release Project Management Office

ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

327 Application Integration Management

340 Facilities Service/Support/Tech Infrastructure
SDE Enterprise Operations

Page 106 of 176

 Data Date: MM/DD/YYYY
R
311 UNIX Support

R R
312 Database Support
313 Enterprise Storage Support
314 Mainframe Support

R R
R R R
315 Open Systems Infrastructure Support
315A Desktop Support
316 Swing/Night Shift Support

CDCO - Austin ITC

317A Production Support
317B Media Production Support

Department of Veterans Affairs

I

32C Release Project Management Office

ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

327 Application Integration Management

340 Facilities Service/Support/Tech Infrastructure
SDE Enterprise Operations

Page 107 of 176

 Data Date: MM/DD/YYYY
311 UNIX Support

C C
312 Database Support
313 Enterprise Storage Support
314 Mainframe Support

R R R R R
315 Open Systems Infrastructure Support
C C C
315A Desktop Support
316 Swing/Night Shift Support
C

CDCO - Austin ITC

317A Production Support
317B Media Production Support

Department of Veterans Affairs

I
I

32C Release Project Management Office

ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

327 Application Integration Management

340 Facilities Service/Support/Tech Infrastructure
SDE Enterprise Operations

Page 108 of 176

 Data Date: MM/DD/YYYY
311 UNIX Support
312 Database Support
313 Enterprise Storage Support
314 Mainframe Support
315 Open Systems Infrastructure Support
315A Desktop Support
316 Swing/Night Shift Support

CDCO - Austin ITC

317A Production Support
317B Media Production Support

Department of Veterans Affairs

I

32C Release Project Management Office

ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

327 Application Integration Management

340 Facilities Service/Support/Tech Infrastructure
SDE Enterprise Operations

Page 109 of 176

 Data Date: MM/DD/YYYY
I
311 UNIX Support

I
312 Database Support

I
313 Enterprise Storage Support

I
314 Mainframe Support
315 Open Systems Infrastructure Support
I
315A Desktop Support
316 Swing/Night Shift Support
I

CDCO - Austin ITC

317A Production Support
I

317B Media Production Support

Department of Veterans Affairs

I

32C Release Project Management Office

ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

327 Application Integration Management

340 Facilities Service/Support/Tech Infrastructure
SDE Enterprise Operations

Page 110 of 176

 Data Date: MM/DD/YYYY
311 UNIX Support
312 Database Support
313 Enterprise Storage Support
314 Mainframe Support
315 Open Systems Infrastructure Support
C C C C C C
315A Desktop Support
316 Swing/Night Shift Support
C

CDCO - Austin ITC

317A Production Support
317B Media Production Support

Department of Veterans Affairs

32C Release Project Management Office
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

327 Application Integration Management

340 Facilities Service/Support/Tech Infrastructure
SDE Enterprise Operations

Page 111 of 176

 Data Date: MM/DD/YYYY
311 UNIX Support
312 Database Support
313 Enterprise Storage Support
314 Mainframe Support

R R R R R
315 Open Systems Infrastructure Support
315A Desktop Support
316 Swing/Night Shift Support
R

CDCO - Austin ITC

317A Production Support
317B Media Production Support

Department of Veterans Affairs

32C Release Project Management Office
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

327 Application Integration Management

340 Facilities Service/Support/Tech Infrastructure
SDE Enterprise Operations

Page 112 of 176

 Data Date: MM/DD/YYYY
311 UNIX Support

R A
312 Database Support
313 Enterprise Storage Support
314 Mainframe Support

R R
315 Open Systems Infrastructure Support
315A Desktop Support
316 Swing/Night Shift Support
I

CDCO - Austin ITC

317A Production Support
317B Media Production Support

Department of Veterans Affairs

32C Release Project Management Office
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

327 Application Integration Management

340 Facilities Service/Support/Tech Infrastructure
SDE Enterprise Operations

Page 113 of 176

 Data Date: MM/DD/YYYY
311 UNIX Support

C C
312 Database Support

I
313 Enterprise Storage Support
314 Mainframe Support

C C
R R R R R
315 Open Systems Infrastructure Support
315A Desktop Support
R 316 Swing/Night Shift Support
R

CDCO - Austin ITC

317A Production Support
317B Media Production Support

Department of Veterans Affairs

32C Release Project Management Office
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

327 Application Integration Management

340 Facilities Service/Support/Tech Infrastructure
SDE Enterprise Operations

Page 114 of 176

 Data Date: MM/DD/YYYY
R
311 UNIX Support
312 Database Support
313 Enterprise Storage Support
314 Mainframe Support

R R R
315 Open Systems Infrastructure Support
315A Desktop Support
316 Swing/Night Shift Support

CDCO - Austin ITC

317A Production Support
317B Media Production Support

Department of Veterans Affairs

32C Release Project Management Office
ARCI Matrix for Application Name (???)

A
A
Operations and Maintenance Plan

327 Application Integration Management

340 Facilities Service/Support/Tech Infrastructure
SDE Enterprise Operations

Page 115 of 176

 Data Date: MM/DD/YYYY
R
C
311 UNIX Support

I
312 Database Support
313 Enterprise Storage Support
314 Mainframe Support

R R R
315 Open Systems Infrastructure Support
315A Desktop Support
316 Swing/Night Shift Support

CDCO - Austin ITC

317A Production Support
317B Media Production Support

Department of Veterans Affairs

32C Release Project Management Office
ARCI Matrix for Application Name (???)

A
A
Operations and Maintenance Plan

327 Application Integration Management

340 Facilities Service/Support/Tech Infrastructure
SDE Enterprise Operations

Page 116 of 176

 Data Date: MM/DD/YYYY
311 UNIX Support
312 Database Support
313 Enterprise Storage Support

R R R R
314 Mainframe Support

C C C C C
315 Open Systems Infrastructure Support
315A Desktop Support
316 Swing/Night Shift Support
R

CDCO - Austin ITC

317A Production Support
317B Media Production Support

Department of Veterans Affairs

I
C C C

32C Release Project Management Office

ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

327 Application Integration Management

340 Facilities Service/Support/Tech Infrastructure
SDE Enterprise Operations

Page 117 of 176

 Data Date: MM/DD/YYYY
311 UNIX Support
312 Database Support
313 Enterprise Storage Support

R R R R
314 Mainframe Support
315 Open Systems Infrastructure Support
315A Desktop Support
316 Swing/Night Shift Support
R

CDCO - Austin ITC

317A Production Support
317B Media Production Support

Department of Veterans Affairs

A

32C Release Project Management Office

ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

327 Application Integration Management

340 Facilities Service/Support/Tech Infrastructure
SDE Enterprise Operations

Page 118 of 176

 Data Date: MM/DD/YYYY
311 UNIX Support
312 Database Support
313 Enterprise Storage Support
314 Mainframe Support
315 Open Systems Infrastructure Support
315A Desktop Support
316 Swing/Night Shift Support

CDCO - Austin ITC

317A Production Support
317B Media Production Support

Department of Veterans Affairs

C

32C Release Project Management Office

ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

327 Application Integration Management

340 Facilities Service/Support/Tech Infrastructure
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311 UNIX Support
312 Database Support
313 Enterprise Storage Support
314 Mainframe Support
315 Open Systems Infrastructure Support
315A Desktop Support
316 Swing/Night Shift Support

CDCO - Austin ITC

317A Production Support
317B Media Production Support

Department of Veterans Affairs

C

32C Release Project Management Office

ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

327 Application Integration Management

340 Facilities Service/Support/Tech Infrastructure
SDE Enterprise Operations

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 Data Date: MM/DD/YYYY
311 UNIX Support
312 Database Support
313 Enterprise Storage Support
314 Mainframe Support

C C C C C
315 Open Systems Infrastructure Support
315A Desktop Support
316 Swing/Night Shift Support

CDCO - Austin ITC

317A Production Support
317B Media Production Support

Department of Veterans Affairs

I

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ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

327 Application Integration Management

340 Facilities Service/Support/Tech Infrastructure
SDE Enterprise Operations

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 Data Date: MM/DD/YYYY
311 UNIX Support
312 Database Support

A C
313 Enterprise Storage Support

I
314 Mainframe Support

R R R R R
315 Open Systems Infrastructure Support
315A Desktop Support
316 Swing/Night Shift Support

CDCO - Austin ITC

317A Production Support
317B Media Production Support

Department of Veterans Affairs

I
A

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ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

327 Application Integration Management

340 Facilities Service/Support/Tech Infrastructure
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 Data Date: MM/DD/YYYY
311 UNIX Support

A
312 Database Support
313 Enterprise Storage Support
314 Mainframe Support
315 Open Systems Infrastructure Support
315A Desktop Support
316 Swing/Night Shift Support

CDCO - Austin ITC

317A Production Support
317B Media Production Support

Department of Veterans Affairs

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ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

327 Application Integration Management

340 Facilities Service/Support/Tech Infrastructure
SDE Enterprise Operations

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 Data Date: MM/DD/YYYY
311 UNIX Support

A
312 Database Support
313 Enterprise Storage Support
314 Mainframe Support
315 Open Systems Infrastructure Support
315A Desktop Support
316 Swing/Night Shift Support

CDCO - Austin ITC

317A Production Support
317B Media Production Support

Department of Veterans Affairs

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ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

327 Application Integration Management

340 Facilities Service/Support/Tech Infrastructure
SDE Enterprise Operations

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 Data Date: MM/DD/YYYY
311 UNIX Support

R A
312 Database Support
313 Enterprise Storage Support
314 Mainframe Support

R
R R R R R
315 Open Systems Infrastructure Support
315A Desktop Support
R 316 Swing/Night Shift Support

CDCO - Austin ITC

317A Production Support
317B Media Production Support

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ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

327 Application Integration Management

340 Facilities Service/Support/Tech Infrastructure
SDE Enterprise Operations

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311 UNIX Support

A
312 Database Support
313 Enterprise Storage Support
314 Mainframe Support

R A R R R
315 Open Systems Infrastructure Support
315A Desktop Support
R 316 Swing/Night Shift Support

CDCO - Austin ITC

317A Production Support
317B Media Production Support

Department of Veterans Affairs

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ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

327 Application Integration Management

340 Facilities Service/Support/Tech Infrastructure
SDE Enterprise Operations

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 Data Date: MM/DD/YYYY
311 UNIX Support

R A
312 Database Support

A R
313 Enterprise Storage Support
314 Mainframe Support

R
315 Open Systems Infrastructure Support
315A Desktop Support
316 Swing/Night Shift Support

CDCO - Austin ITC

317A Production Support
317B Media Production Support

Department of Veterans Affairs

I

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ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

327 Application Integration Management

340 Facilities Service/Support/Tech Infrastructure
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 Data Date: MM/DD/YYYY
311 UNIX Support
312 Database Support
313 Enterprise Storage Support
314 Mainframe Support

R A R R R
C A C C C
315 Open Systems Infrastructure Support
315A Desktop Support
R 316 Swing/Night Shift Support
C

CDCO - Austin ITC

317A Production Support
317B Media Production Support

Department of Veterans Affairs

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ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

327 Application Integration Management

340 Facilities Service/Support/Tech Infrastructure
SDE Enterprise Operations

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311 UNIX Support

A
R
312 Database Support
313 Enterprise Storage Support
314 Mainframe Support
315 Open Systems Infrastructure Support
315A Desktop Support
316 Swing/Night Shift Support
A

CDCO - Austin ITC

317A Production Support
317B Media Production Support

Department of Veterans Affairs

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ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

327 Application Integration Management

340 Facilities Service/Support/Tech Infrastructure
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 Data Date: MM/DD/YYYY
311 UNIX Support

C
312 Database Support
313 Enterprise Storage Support
314 Mainframe Support
315 Open Systems Infrastructure Support
315A Desktop Support
316 Swing/Night Shift Support

CDCO - Austin ITC

317A Production Support
317B Media Production Support

Department of Veterans Affairs

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ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

327 Application Integration Management

340 Facilities Service/Support/Tech Infrastructure
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311 UNIX Support
312 Database Support
313 Enterprise Storage Support
314 Mainframe Support
315 Open Systems Infrastructure Support

A
A
315A Desktop Support
316 Swing/Night Shift Support

CDCO - Austin ITC

317A Production Support
317B Media Production Support

Department of Veterans Affairs

I

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ARCI Matrix for Application Name (???)
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327 Application Integration Management

340 Facilities Service/Support/Tech Infrastructure
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311 UNIX Support
312 Database Support
313 Enterprise Storage Support
314 Mainframe Support
315 Open Systems Infrastructure Support

A
A
315A Desktop Support
316 Swing/Night Shift Support

CDCO - Austin ITC

317A Production Support
317B Media Production Support

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I
I

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ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

327 Application Integration Management

340 Facilities Service/Support/Tech Infrastructure
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311 UNIX Support
312 Database Support
313 Enterprise Storage Support
314 Mainframe Support
315 Open Systems Infrastructure Support

A
A
315A Desktop Support
316 Swing/Night Shift Support

CDCO - Austin ITC

317A Production Support
317B Media Production Support

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I
I

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ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

327 Application Integration Management

340 Facilities Service/Support/Tech Infrastructure
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311 UNIX Support
312 Database Support
313 Enterprise Storage Support
314 Mainframe Support
315 Open Systems Infrastructure Support
A
315A Desktop Support
316 Swing/Night Shift Support

CDCO - Austin ITC

317A Production Support
317B Media Production Support

Department of Veterans Affairs

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ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

327 Application Integration Management

340 Facilities Service/Support/Tech Infrastructure
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311 UNIX Support
312 Database Support
313 Enterprise Storage Support
314 Mainframe Support
315 Open Systems Infrastructure Support
R
315A Desktop Support
316 Swing/Night Shift Support

CDCO - Austin ITC

317A Production Support
317B Media Production Support

Department of Veterans Affairs

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ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

327 Application Integration Management

340 Facilities Service/Support/Tech Infrastructure
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312 Database Support
313 Enterprise Storage Support
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315 Open Systems Infrastructure Support
R
315A Desktop Support
316 Swing/Night Shift Support

CDCO - Austin ITC

317A Production Support
317B Media Production Support

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340 Facilities Service/Support/Tech Infrastructure
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311 UNIX Support
312 Database Support
313 Enterprise Storage Support
314 Mainframe Support
315 Open Systems Infrastructure Support
315A Desktop Support
316 Swing/Night Shift Support

CDCO - Austin ITC

317A Production Support
317B Media Production Support

Department of Veterans Affairs

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ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

327 Application Integration Management

340 Facilities Service/Support/Tech Infrastructure
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311 UNIX Support
312 Database Support
313 Enterprise Storage Support
314 Mainframe Support
315 Open Systems Infrastructure Support
315A Desktop Support
316 Swing/Night Shift Support

CDCO - Austin ITC

317A Production Support
317B Media Production Support

Department of Veterans Affairs

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ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

327 Application Integration Management

340 Facilities Service/Support/Tech Infrastructure
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311 UNIX Support
312 Database Support
313 Enterprise Storage Support
314 Mainframe Support
315 Open Systems Infrastructure Support
315A Desktop Support
316 Swing/Night Shift Support

CDCO - Austin ITC

317A Production Support
317B Media Production Support

Department of Veterans Affairs

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ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

327 Application Integration Management

340 Facilities Service/Support/Tech Infrastructure
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311 UNIX Support
312 Database Support
313 Enterprise Storage Support
314 Mainframe Support

R R R R R
R R R R R
315 Open Systems Infrastructure Support
315A Desktop Support
316 Swing/Night Shift Support
R

CDCO - Austin ITC

317A Production Support
317B Media Production Support

Department of Veterans Affairs

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ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

327 Application Integration Management

340 Facilities Service/Support/Tech Infrastructure
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311 UNIX Support
312 Database Support
313 Enterprise Storage Support
314 Mainframe Support

R R R R R
315 Open Systems Infrastructure Support
315A Desktop Support
R 316 Swing/Night Shift Support

CDCO - Austin ITC

317A Production Support
317B Media Production Support

Department of Veterans Affairs

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ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

327 Application Integration Management

340 Facilities Service/Support/Tech Infrastructure
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 Data Date: MM/DD/YYYY
I
311 UNIX Support

I
312 Database Support

I
313 Enterprise Storage Support

I
314 Mainframe Support

R R R R R
315 Open Systems Infrastructure Support
315A Desktop Support
316 Swing/Night Shift Support
I

CDCO - Austin ITC

317A Production Support
317B Media Production Support

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ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

327 Application Integration Management

340 Facilities Service/Support/Tech Infrastructure
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R
311 UNIX Support
312 Database Support
313 Enterprise Storage Support
314 Mainframe Support

R R
315 Open Systems Infrastructure Support
315A Desktop Support
316 Swing/Night Shift Support

CDCO - Austin ITC

317A Production Support
317B Media Production Support

Department of Veterans Affairs

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ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

327 Application Integration Management

340 Facilities Service/Support/Tech Infrastructure
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R
311 UNIX Support
312 Database Support
313 Enterprise Storage Support
314 Mainframe Support

R R
315 Open Systems Infrastructure Support
315A Desktop Support
316 Swing/Night Shift Support

CDCO - Austin ITC

317A Production Support
317B Media Production Support

Department of Veterans Affairs

32C Release Project Management Office
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

327 Application Integration Management

340 Facilities Service/Support/Tech Infrastructure
SDE Enterprise Operations

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 Data Date: MM/DD/YYYY
311 UNIX Support
312 Database Support
313 Enterprise Storage Support
314 Mainframe Support

C C C C C
C C C C C
315 Open Systems Infrastructure Support
315A Desktop Support
C 316 Swing/Night Shift Support
C

CDCO - Austin ITC

317A Production Support
317B Media Production Support

Department of Veterans Affairs

32C Release Project Management Office
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

327 Application Integration Management

340 Facilities Service/Support/Tech Infrastructure
SDE Enterprise Operations

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 Data Date: MM/DD/YYYY
311 UNIX Support
312 Database Support
313 Enterprise Storage Support
314 Mainframe Support

C C C C C
315 Open Systems Infrastructure Support
315A Desktop Support
316 Swing/Night Shift Support
C

CDCO - Austin ITC

317A Production Support
317B Media Production Support

Department of Veterans Affairs

I

32C Release Project Management Office

ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

327 Application Integration Management

340 Facilities Service/Support/Tech Infrastructure
SDE Enterprise Operations

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311 UNIX Support
312 Database Support
313 Enterprise Storage Support
314 Mainframe Support
315 Open Systems Infrastructure Support
C C C C C C
315A Desktop Support
316 Swing/Night Shift Support

CDCO - Austin ITC

317A Production Support
317B Media Production Support

Department of Veterans Affairs

32C Release Project Management Office
ARCI Matrix for Application Name (???)

C C C C
Operations and Maintenance Plan

327 Application Integration Management

340 Facilities Service/Support/Tech Infrastructure
SDE Enterprise Operations

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311 UNIX Support
312 Database Support
313 Enterprise Storage Support
314 Mainframe Support
315 Open Systems Infrastructure Support
315A Desktop Support
316 Swing/Night Shift Support

CDCO - Austin ITC

317A Production Support
317B Media Production Support

Department of Veterans Affairs

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ARCI Matrix for Application Name (???)
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327 Application Integration Management

340 Facilities Service/Support/Tech Infrastructure
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311 UNIX Support
312 Database Support
313 Enterprise Storage Support
314 Mainframe Support
315 Open Systems Infrastructure Support
315A Desktop Support
316 Swing/Night Shift Support

CDCO - Austin ITC

317A Production Support
317B Media Production Support

Department of Veterans Affairs

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Operations and Maintenance Plan

327 Application Integration Management

340 Facilities Service/Support/Tech Infrastructure
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311 UNIX Support
312 Database Support
313 Enterprise Storage Support
314 Mainframe Support
315 Open Systems Infrastructure Support
315A Desktop Support
316 Swing/Night Shift Support

CDCO - Austin ITC

317A Production Support
317B Media Production Support

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Operations and Maintenance Plan

327 Application Integration Management

340 Facilities Service/Support/Tech Infrastructure
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311 UNIX Support
312 Database Support
313 Enterprise Storage Support
314 Mainframe Support

C C C C C
C C C C C
315 Open Systems Infrastructure Support
315A Desktop Support
C 316 Swing/Night Shift Support
C

CDCO - Austin ITC

317A Production Support
317B Media Production Support

Department of Veterans Affairs

C
C

32C Release Project Management Office

ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

327 Application Integration Management

340 Facilities Service/Support/Tech Infrastructure
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311 UNIX Support
312 Database Support
313 Enterprise Storage Support
314 Mainframe Support

C C C C C
315 Open Systems Infrastructure Support
315A Desktop Support
316 Swing/Night Shift Support
C

CDCO - Austin ITC

317A Production Support
317B Media Production Support

Department of Veterans Affairs

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C

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ARCI Matrix for Application Name (???)
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327 Application Integration Management

340 Facilities Service/Support/Tech Infrastructure
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311 UNIX Support
312 Database Support
313 Enterprise Storage Support
314 Mainframe Support

C C C C C
315 Open Systems Infrastructure Support
315A Desktop Support
316 Swing/Night Shift Support

CDCO - Austin ITC

317A Production Support
C C

317B Media Production Support

Department of Veterans Affairs

I
I

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ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

327 Application Integration Management

340 Facilities Service/Support/Tech Infrastructure
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311 UNIX Support
312 Database Support
313 Enterprise Storage Support
314 Mainframe Support
315 Open Systems Infrastructure Support
315A Desktop Support
316 Swing/Night Shift Support

CDCO - Austin ITC

317A Production Support
317B Media Production Support

Department of Veterans Affairs

I
I

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ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

327 Application Integration Management

340 Facilities Service/Support/Tech Infrastructure
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311 UNIX Support
312 Database Support
313 Enterprise Storage Support
314 Mainframe Support
315 Open Systems Infrastructure Support
315A Desktop Support
316 Swing/Night Shift Support

CDCO - Austin ITC

317A Production Support
317B Media Production Support

Department of Veterans Affairs

I

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ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

327 Application Integration Management

340 Facilities Service/Support/Tech Infrastructure
SDE Enterprise Operations

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 Data Date: MM/DD/YYYY
311 UNIX Support

A
312 Database Support
313 Enterprise Storage Support
314 Mainframe Support
315 Open Systems Infrastructure Support
315A Desktop Support
316 Swing/Night Shift Support

CDCO - Austin ITC

317A Production Support
317B Media Production Support

Department of Veterans Affairs

32C Release Project Management Office
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

327 Application Integration Management

340 Facilities Service/Support/Tech Infrastructure
SDE Enterprise Operations

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 Data Date: MM/DD/YYYY
311 UNIX Support

C C
312 Database Support
313 Enterprise Storage Support
314 Mainframe Support

C C
315 Open Systems Infrastructure Support
315A Desktop Support
316 Swing/Night Shift Support

CDCO - Austin ITC

317A Production Support
317B Media Production Support

Department of Veterans Affairs

32C Release Project Management Office
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

327 Application Integration Management

340 Facilities Service/Support/Tech Infrastructure
SDE Enterprise Operations

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311 UNIX Support
312 Database Support
313 Enterprise Storage Support
314 Mainframe Support

C C C C C
315 Open Systems Infrastructure Support
315A Desktop Support
316 Swing/Night Shift Support
C

CDCO - Austin ITC

317A Production Support
317B Media Production Support

Department of Veterans Affairs

I

32C Release Project Management Office

ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

327 Application Integration Management

340 Facilities Service/Support/Tech Infrastructure
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 Data Date: MM/DD/YYYY
311 UNIX Support
312 Database Support
313 Enterprise Storage Support
314 Mainframe Support

C C C C C
315 Open Systems Infrastructure Support
315A Desktop Support
316 Swing/Night Shift Support
C

CDCO - Austin ITC

317A Production Support
317B Media Production Support

Department of Veterans Affairs

I

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ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

327 Application Integration Management

340 Facilities Service/Support/Tech Infrastructure
SDE Enterprise Operations

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 Data Date: MM/DD/YYYY
311 UNIX Support
312 Database Support
313 Enterprise Storage Support
314 Mainframe Support
315 Open Systems Infrastructure Support
315A Desktop Support
316 Swing/Night Shift Support

CDCO - Austin ITC

317A Production Support
317B Media Production Support

Department of Veterans Affairs

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ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

327 Application Integration Management

340 Facilities Service/Support/Tech Infrastructure
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 Data Date: MM/DD/YYYY
311 UNIX Support
312 Database Support
313 Enterprise Storage Support
314 Mainframe Support
315 Open Systems Infrastructure Support
315A Desktop Support
316 Swing/Night Shift Support

CDCO - Austin ITC

317A Production Support
317B Media Production Support

Department of Veterans Affairs

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C

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Operations and Maintenance Plan

327 Application Integration Management

340 Facilities Service/Support/Tech Infrastructure
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 Data Date: MM/DD/YYYY
311 UNIX Support
312 Database Support
313 Enterprise Storage Support
314 Mainframe Support
315 Open Systems Infrastructure Support
315A Desktop Support
316 Swing/Night Shift Support

CDCO - Austin ITC

317A Production Support
317B Media Production Support

Department of Veterans Affairs

I

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340 Facilities Service/Support/Tech Infrastructure
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 Data Date: MM/DD/YYYY
311 UNIX Support
312 Database Support
313 Enterprise Storage Support
314 Mainframe Support

R
C C C C C
315 Open Systems Infrastructure Support
315A Desktop Support
316 Swing/Night Shift Support

CDCO - Austin ITC

317A Production Support
317B Media Production Support

Department of Veterans Affairs

32C Release Project Management Office
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

327 Application Integration Management

340 Facilities Service/Support/Tech Infrastructure
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311 UNIX Support
312 Database Support
313 Enterprise Storage Support
314 Mainframe Support
315 Open Systems Infrastructure Support
315A Desktop Support
316 Swing/Night Shift Support

CDCO - Austin ITC

317A Production Support
317B Media Production Support

Department of Veterans Affairs

32C Release Project Management Office
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

327 Application Integration Management

340 Facilities Service/Support/Tech Infrastructure
SDE Enterprise Operations

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 Data Date: MM/DD/YYYY
311 UNIX Support
312 Database Support
313 Enterprise Storage Support
314 Mainframe Support
315 Open Systems Infrastructure Support
315A Desktop Support
316 Swing/Night Shift Support

CDCO - Austin ITC

317A Production Support
317B Media Production Support

Department of Veterans Affairs

32C Release Project Management Office
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

327 Application Integration Management

340 Facilities Service/Support/Tech Infrastructure
SDE Enterprise Operations

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 Data Date: MM/DD/YYYY
R
311 UNIX Support
312 Database Support
313 Enterprise Storage Support
314 Mainframe Support

R R R
C C C C C
315 Open Systems Infrastructure Support
315A Desktop Support
316 Swing/Night Shift Support

CDCO - Austin ITC

317A Production Support
317B Media Production Support

Department of Veterans Affairs

I

32C Release Project Management Office

ARCI Matrix for Application Name (???)

A
Operations and Maintenance Plan

327 Application Integration Management

340 Facilities Service/Support/Tech Infrastructure
SDE Enterprise Operations

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R
311 UNIX Support
312 Database Support
313 Enterprise Storage Support
314 Mainframe Support

R R A R R
A R R
315 Open Systems Infrastructure Support
315A Desktop Support
316 Swing/Night Shift Support

CDCO - Austin ITC

317A Production Support
317B Media Production Support

Department of Veterans Affairs

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327 Application Integration Management

340 Facilities Service/Support/Tech Infrastructure
SDE Enterprise Operations

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311 UNIX Support
312 Database Support
313 Enterprise Storage Support

A
314 Mainframe Support
315 Open Systems Infrastructure Support
315A Desktop Support
316 Swing/Night Shift Support

CDCO - Austin ITC

317A Production Support
317B Media Production Support

Department of Veterans Affairs

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340 Facilities Service/Support/Tech Infrastructure
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A
311 UNIX Support
312 Database Support
313 Enterprise Storage Support
314 Mainframe Support
315 Open Systems Infrastructure Support
315A Desktop Support
316 Swing/Night Shift Support

CDCO - Austin ITC

317A Production Support
317B Media Production Support

Department of Veterans Affairs

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ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

327 Application Integration Management

340 Facilities Service/Support/Tech Infrastructure
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311 UNIX Support
312 Database Support
313 Enterprise Storage Support
314 Mainframe Support
315 Open Systems Infrastructure Support
315A Desktop Support
316 Swing/Night Shift Support

CDCO - Austin ITC

317A Production Support
317B Media Production Support

Department of Veterans Affairs

I

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ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

327 Application Integration Management

340 Facilities Service/Support/Tech Infrastructure
SDE Enterprise Operations

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311 UNIX Support

R
312 Database Support
313 Enterprise Storage Support

A
314 Mainframe Support
315 Open Systems Infrastructure Support
315A Desktop Support
316 Swing/Night Shift Support

CDCO - Austin ITC

317A Production Support
317B Media Production Support

Department of Veterans Affairs

32C Release Project Management Office
ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

327 Application Integration Management

340 Facilities Service/Support/Tech Infrastructure
SDE Enterprise Operations

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311 UNIX Support

R
312 Database Support
313 Enterprise Storage Support
314 Mainframe Support

R R R R R
315 Open Systems Infrastructure Support
315A Desktop Support
316 Swing/Night Shift Support

CDCO - Austin ITC

317A Production Support
317B Media Production Support

Department of Veterans Affairs

A

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ARCI Matrix for Application Name (???)
Operations and Maintenance Plan

327 Application Integration Management

340 Facilities Service/Support/Tech Infrastructure
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311 UNIX Support
312 Database Support
313 Enterprise Storage Support

R A
314 Mainframe Support
315 Open Systems Infrastructure Support
315A Desktop Support
316 Swing/Night Shift Support

CDCO - Austin ITC

317A Production Support
317B Media Production Support

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Operations and Maintenance Plan Getting Started ReadMe Document
The instructions for creating O&M Plans on the O&M Plan Repository SharePoint site are comprehensive. This ReadMe provid
Plan templates and instructions.

NOTE: Templates are also available in ProPath. This ReadMe describes internal processes and templates for CDCO. Processe
website and conducting an internal review. For VA organizations outside of CDCO, these templates and instructions provide a f
Maintenance Plans to a central repository, conducting a review session, and maintaining a log of reviewers.

1. Access the O&M Plan Repository

2. Note the following sections on the site:
• Announcements: contains important O&M Plan updates
• Drafts: contains currently uploaded plans that are ready for final review
• Gold Documents: contains completed O&M Plans sorted by application code
• Current Templates: contains the two O&M Plan templates that you need to complete your plan
o Operations and Maintenance Plan TEMPLATE – fill in only the text in RED
o Operations and Maintenance Responsibility Matrix TEMPLATE – this spread sheet captures all areas of roles and respon
• Current Instructions: contains instructions for creating and understanding O&M Plans
o Operations and Maintenance FAQs – steps you through each phase of your O&M plan:
▪ Customizing templates
▪ Conducting a review session
▪ Submitting plans that have reached concurrence to the O&M Plan Repository
o Operations and Maintenance Plan Once and Done Agenda and Log – steps you through how to conduct a final review
▪ Creating an O&M review email
▪ Using the CDCO Operations and Maintenance Review GAL
▪ Creating a Once and Done Log of reviewers
▪ Sending and uploading final plans to the O&M Plan Repository using the OandMPlans@vaaacshr03.aac.dva.va.gov ema
o Operations and Maintenance Plan Summary of Benefits –provides comprehensive information on the background and
o Operations and Maintenance Plan Presentation – provides an overview of the purpose and implementation of O&M Pl
3. To complete an O&M Plan for your application, perform the following tasks. Refer to Step 2 documents
a. Save the two O&M Current Templates to your home directory or application SP site:
▪ Operations and Maintenance Plan TEMPLATE (also available in ProPath)
▪ Operations and Maintenance Responsibility Matrix TEMPLATE (also available in ProPath)
NOTE: Do not download the WIP file. Use only the files labeled TEMPLATE.
b. In the Operations and Maintenance Plan FAQs, click the links to the instructions for each file:
▪ How do I update my O&M Plan and why do we use a standardized template?
▪ How do l update my O&M Matrix and what is the purpose of this document?
4. Conduct a Review Session by following the instructions in the Once and Done Agenda and Log, which includes:
o Sample review session email for sending the two completed O&M files to reviewers
o Distribution instructions for using the O&M GAL and adding application-specific reviewers
o Once and Done Log template for tracking review comments. (Save a copy of this file and customize.)
5. Submit three final files to the O&M Plan Repository using this email: OandMPlans@vaaacshr03.aac.dva.va.gov
a. Operations and Maintenance Plan
b. Operations and Maintenance Plan Responsibility Matrix
c. Operations and Maintenance Plan Once and Done Log

Useful Links:
O&M Plan Repository
CDCO Operations and Maintenance Review
OandMPlans@vaaacshr03.aac.dva.va.gov
Current Operations and Maintenance Plan Templates
ProPath Templates
Operations and Maintenance Plan FAQs
Once and Done Agenda and Log
 Template Revision History
Date Version Description Author
October 2014 1.4 Update AITC to Corporate Process Management
July 2014 1.3 Data Center
Upgraded Operations
to MS Office Process Management
(CDCO)
2007-2010 format
April 2012 1.2 Process Management
Added ReadMe instructions
in Instructions tab

November 2011 1.1 Added Instructions tab Process Management

February 2011 1.0 Initial Version Process Management

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