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CAP COLLEGE FOUNDATION, INC.

126 Amorsolo Corner V.A. Rufino Street


Legaspi Village, Makati City

March 18, 2016

The Manager
National Book Store
G/F 104 Greenbelt I
Paseo De Roxas Ayala Center, Makati City

Dear Sir:

This is in reference to the Novus Stapler (Item No. B4FC) which we purchased from you on March 7,
2014. The items arrived on time as promised, but when we opened the box and tried to test it, the springs
on 8 stapler came out, as a result we can no longer use it.

The 8 staplers we received are clearly faulty. We appreciate it if a replacement of these items were sent to
us as soon as possible. I have returned the defective items with invoice # 864732.

I have enclosed a copy of the original receipt and the signed delivery confirmation showing that the items
were returned on March 14th.

I therefore hope for a quick resolution to this problem. Thank you for your attention.

Sincerely yours,

CAP COLLEGE FOUNDATION, INC.

CHARMAINE P. MEJIA
Supplies Coordinator

Enclosure (2): As stated