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4Dx
Set up in 1985 as the Japanese branch
of Oracle Corporation. Provide full
support for Oracle’s enterprise software,
hardware, IT systems, and applications.
Result
/Introduction example Before implementing the 4 Disciplines of
Execution, there were feelings of “being made
to do” and “forcing to do”. After implementation,
however, the ideal of team members really
Program : 4Dx Implementation period: August 2011 and onward.
thinking for themselves and moving them-
selves forward started to become a reality.
Interviewees
In addition, with leaders discussing goals with
Head of Senior Manager,
Application Support Division Application Support Division their teams, team members began to have
Hidehiko Shimada Hirohito Kadoaki suggestions that they would be excited to work
toward.
Another improvement was meetings. WIG
sessions, as described in the 4Dx Program, are
For each division to execute its strategies and achieve its goals.
different from normal meetings in two important
Goal Goals as a global organization: ways, “Time” and “Teamwork”. What would
01.Proactive: Solve problems without the customer needing to ask. have been a 3 hour meeting became half an
02.Contribute to the success of the client hour, and with everyone’s input, great ideas
03.Collaboration: Work together to achieve success started coming up. It became less “Reporting”
04.Personal improvement and more of a forum for sharing and discuss-
05.Excellent service: Don’ t put off suggested improvements. ing action plans.
7 Habits
Metlife opened in 1973 as the first
foreign owned life insurance company
in Japan. They now sell through various Result
retail channels, and provide a broad
1.Management processes accelerated
range of innovative insurance products.
The 7 habits were used as a framework for
/Introduction example communication with team members. Although
it didn’t get through at first, through this
Program : 7 Habits shared language, up-til-now difficult concepts
became easy to both explain and understand.
Introduction: 2005~ Interviewee Because these ideas are easy to envision, they
The 12 members of the first class at the Leadership & can be used effectively in many situations.
Management Challenge Academy, including
7 Habits,
In 2011, with their launch of the “Smiling
Business College” they aim to strengthen
their human resource development.
With economic troubles and lower birthrates, each year less and
Situation less people are looking to build houses. However, although the
training that was previously used taught a lot of useful skills,
this training lacked a sincerity that would lead to building truly
great relationships with customers.