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4hat is task analysis?


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4hy do task analysis?


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wow to do task analysis?


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ºoal: ͚I want to buy a book off Amazon͛ ºoal: ͚I want to start using Facebook͛

Individual tasks to reach goal: Individual subtasks to reach goal:


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4hat is a persona?
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4hy use personas?


     
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wow do I create a persona?


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·ame - Brief description about the type of person


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Demographics:
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„ccupation:
 
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„nline experience:
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homputer savvy
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ároduct/service experience: „nline shopping savvy


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 ane Smith ʹ Leisure family traveler


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áackage holiday experience: „nline shopping savvy


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4hat is a scenario?
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wow detailed should a scenario be?


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ºoal/task based scenario example:


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Story scenario/user story example:


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4hat is a workflow?
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4hy use a workflow?


  
   
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hommon workflow symbols:


 
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