1.

Ans: To build good relation with the customers we need to provide advantages which
increasing from digitalisation &computerization. They are two-directional - to the customer,
to the bank. Also we have focused on user friendly Technology and Banks info
Transformation.
Technology by itself will not deliver a competitive advantage; what banks do with it to
develop a unique, personalized customer experience will matter most of all. Success will take
much more than a string of initiatives that tack high-tech gadgetry and cool apps onto a
traditional banking infrastructure and mindset. Indeed, technology for its own sake is a costly
distraction, which adds complexity, muddies decision making and impedes the organization’s
ability to adapt. Failure to take a disciplined approach will divert attention from the pressing
need to break through the conventional walls of retail banking—both literal and cultural—and
engage customers seamlessly across all channels, on their own terms.
Using digital technology to build a boundaryless bank will require a deft touch. Customers’
need to save, spend and transfer money in a secure environment remains unchanged, but their
behaviors are changing radically. Their interactions with their bank will effortlessly bridge the
online and offline world. Before they set foot in a branch, customers are increasingly
comfortable using the Internet to seek advice and gather product and service information.
They expect to be able to choose the channel most convenient for them—whether that’s a
branch office, browsing the bank’s website or using a video-enhanced call center—and they
will insist that all channels work together harmoniously. They expect all of the companies
they do business with—and particularly their banks—to know them as individuals, anticipate
their needs and actively involve them in coming up with tailored solutions. They do not
hesitate to use social media to let other consumers know how they were treated.
Computers are getting more cultured. They have given banks a potential. They could only
dream about and have given bank customers high expectations. The changes that new
technologies have brought to banking are enormous in their impact on officers, employees,
and customers of banks. Advances in technology are allowing for delivery of banking
products and services more conveniently and effectively than ever before - thus creating new
bases of competition. Rapid access to critical information and the ability to act quickly and
effectively will distinguish the successful banks of the future. The bank gains a vital
competitive advantage by having a direct marketing and accountable customer service
environment and new, streamlined business processes. Consistent management and decision
support systems provide the bank that competitive edge to forge ahead in the banking
marketplace.
Major applications

For the customer. Banks are aware of customer's need for new services and plan to make
them available. IT has increased the level of competition and forced them to integrate the new
technologies in order to satisfy their customers. They have already developed and
implemented a certain number of solutions among them:
 Self-inquiry facility: Facility for logging into specified self-inquiry terminals at the branch to
inquire and view the transactions in the account.eg, Mobile App, Internet banking
 Remote banking: Remote terminals at the customer site connected to the respective branch
through a modem, enabling the customer to make inquiries regarding his accounts, on-line,
without having to move from his office.
 Anytime banking- Anywhere banking: Installation of ATMs which offer non-stop cash
withdrawal, remittances and inquiry facilities. Networking of computerized branches inter-
city and intra-city, will permit customers of these branches, when interconnected, to transact
from any of these branches.
 Telebanking: A 24-hour service through which inquiries regarding balances and transactions
in the account can be made over the phone.
 Electronic Banking: This enables the bank to provide corporate or high value customers with
a Graphical User Interface (GUI) software on a PC, to inquire about their financial
transactions and accounts, cash transfers, cheque book issue and inquiry on rates without
visiting the bank. Moreover, LC text and details on bills can be sent by the customer, and the
bank can download the same. The technology used to provide this service is called electronic
data interchange (EDI). It is used to transmit business transactions in computer-readble form
between organizations and individuals in a standard format.
 As information is centralized and updates are available simultaneously at all places like social
media Facebook,twitter single-window service becomes possible, leading to effective
reduction in waiting time.

For the bank. During the last decade, banks applied IT to a wide range of back and front
office tasks in addition to a great number of new products. The major advantages for the bank
to implement IT are:

 Availability of a wide range of inquiry facilities, assisting the bank in business development
and follow-up.
 Immediate replies to customer queries without reference to ledger-keeper as terminals are
provided to Managers and Chief Managers.
 Automatic and prompt carrying out of standing instructions on due date and generation of
reports.
 Generation of various MIS reports and periodical returns on due dates.
 Fast and up-to-date information transfer enabling speedier decisions, by interconnecting
computerized branches and controlling offices.

Answer 2

To overcome the problem in current ABC ERP system related to the Accounting, Financials
live data access, Run Time data access of POS, poor network connection & connectivity,
new software & hardware for surplus transaction we have to focus on below factor for
successful implementation with Cloud base Data management system.

1. Accounting & Financials : We have to keep accounting & finance system in sync with
accurate, real time data With complete audit trail & full visibility, Actual costing, advance
accounting option, cost accounting for flexible cost structure, Track of fixed assets & third
party contracts, Financial performance management data connector, financial reporting for
real time visibility & sales & used tax compliance .
2. Customers & Sales: we have to improve the customer service with the help of centralized
sales, credit card processing, customer order management, customer portal, Distribution
 planning, electronic data interchange, sales & operation planning, sales management, service
& warranty, vender managed inventory.
3. Human Capital: We have to Treat our employee’s right and increase job satisfaction
Manage all of your employee information in an integrated and configurable human
Resources management tracking system that records every employee interaction and
delivers relevant reporting.Efficiently manage your greatest assets: your employees. Use your
comprehensive unifiedinformation repository to track and control every employee touch point
from hiring to trainingto costing.Ensure regulatory compliance, track grievances, manage em
ployee suggestions,match.skillsets with your production needs, and stay on top of health and s
afety incidentsUpdate accounting and HR systems in realtime as soon as an employee reports
production for integrated end-to-end manufacturing management.Accurately measure your la
bor costs. Maximize your efficiencies with built-in time andattendance system to capture data
once and leverage it throughout the system.Produce payroll data with confidence for your ma
nufacturing business, knowing that pay calculations are accurate and tracked against specific
products, jobs and production
4. Inventory Management: Improve inventory accuracy and optimize material availability
Streamline shipping and receiving with barcode scanning and automatically capture
incremental information at each point of production.
Track our inventory in real time with unsurpassed accuracy, depth of detail and traceability.
Make data more timely and accurate with fully integrated barcoding.
Complete traceability on all inventory for our peace of mind.
Streamline your shipping and receiving processes to save time and money
Planning and Scheduling:
Plan for an optimized capacity utilization of your shop floor resources.
Understand the importance of production control and visibility on your shop floor.Advanced
Planning &
Scheduling configurable logic that takes into account the expected performance of your machi
nes and available resources.
A real-time MRP engine to determine requirements for purchased and manufactured materials
that support customer demand.
5. Products and Programs.
Track all program activities to ensure compliance and timely reporting. Align customer
demand, engineering and production using real-time data and consistent, repeatable.
Securely access customer requirements and documentation, synchronized across your
Production operations so that all team members can make decisions with confidence
Manage cost and quality with real-time access to detailed data accessible from shop
floor or from anywhere in the organization
track and respond to changes faster. With centralized revision control, changes to process
instructions, specifications, control plans, sourcing and other critical information are made
one place and instantly reflected everywhere so your cross-functional teams automatically
Stay up-to-date.
Drive process standardization and continuous improvement. Maintain visibility of program
progress with the ability to easily track and report on tasks, schedules and production.
6. Production Management
Keep your plant efficient and productive with a central production hub. Make the right
quantity of the right products at the right time with improved productivity.
Leverage a unique, touchscreen Control Panel for capturing production, maintenance and
tooling data Enable operators to resolve production issues in real time for greater productivity
 Access production data from anywhere using mobile devices.
Unified production hub to monitor and control inventory, quality and cost in real time.
Maintain plant and equipment for long-term, reliable production.
Go wireless but keep plant floor data right at fingertips. Track your tools and features with co
mprehensive management.
7. Quality Management
Improve product quality and comply with specifications.
Reduce your cost of quality and risk of warranty issues or recalls by making quality
management integral to your ERP system.Improve supplier performance and overall efficienc
y through increased visibility and tighter tracking of supply chain.
Go paperless with electronic checksheets that validate quality and process control in real
time
Collaborate with suppliers through the Plex Supplier Portal to address corrective actions
within the Problem Control module
Satisfy requirements through the production part approval process (PPAP) module
integrated with Audit and Checklist modules
Ensure quality data is synchronized throughout the enterprise, where all documentation is
instantly and dynamically updated everywhere it’s used or displayed
Achieve and retain quality certifications with best-in-class functions providing auditors with
instant access to evidence of compliance
Manage supplier certifications with scorecards, and give auditors instant access to
required documentation
8. Suppliers and Purchasing
Keep suppliers informed and involved through improved collaboration.
Bring suppliers closer to your business with real-time EDI communications for streamlined
and timely fulfilment of orders.
Increase efficiency by providing visibility of demand to suppliers for planned shipments
and access to selfservice portals for proactive inventory management
Automate your purchasing and reordering processes, RFQ generation and related
response management for a shortened time to market Track inventory with endto-
end traceability across supply chain to satisfy industryspecific compliance standards
Stay on top of quality through integrated quality management functionality, with better
tracked processes and checkpoints for both suppliers and materials
Make informed decisions by scoring suppliers on quality, timeliness, costs, terms and
other key factors
9. SaaS Platform Plex SaaS Manufacturing Platform in the Cloud.
Flexibility and Reliability we Can Trust The Plax SaaS Manufacturing Platform provides
foundational capabilities that uniquely combine. Centralized security, visibility and
collaboration with the flexibility to tailor the application to the processes and structures
unique to every manufacturing organization.
The Plex SaaS Manufacturing Platform collects granular information at every manufacturing
moment, and Plex Insight provides powerful manufacturing intelligence to allow you to use
that data to make faster, more informed business decisions.
3

a) As a software developer you have been delegated with the assignment of developing a
software “Library Management System” for an educational institute to manage their
books. Elaborate the different tasks you will undertake at each step of the software
development lifecycle to develop an efficient software.

We firstly move towards the planning and analysis of the system. We have to discuss
about the project scope, constraints, and system requirements and finally ends when the
team agree on the keys issue and obtains management authorization to continue that
design.

In second stage, we inter act with the user to know their requirement and develop a
prototype that represents a system processes, input, and output. Then we use a
combination of joint application deployment technique and case tools to translate user
needs to working models. And represent them user design that allow them to understand,
modify & eventually approve a working model of the system that meets their needs.

The third stage we focus on program and application development task so that users
continue to participate and can still suggest changes or improvements in actual screens &
develop a report on that. In last stage we resemble the final tasks including data
conversion, testing, changeover to the new system, and user training. As a result, the new
system is built, delivered, and placed in operation much sooner. We move towards the
tasks which are data conversion, full-scale testing, system changeover, user training.

The main tasks which were undertaken by our team for making our project a success are:-
1 .Objective of the project – The main goal of our project is to make “Computerized library
management System” online very effective and efficient and user satisfactory.
2. Identify stakeholders – In our system stakeholder will be admin, librarian & students
3.Planning & designing–Firstly we plan and then we start designing part of the project.
4. Maintain Consistency – LMS should be consistent throughout the project.
5. Maintain Accuracy – We all take care about operation would be correct and ensures that
whatever information is coming from the centre must be accurate.
6. Schedule planning – We have limit the time constraints and then made the system.
7. Monitoring of task –We have constantly monitored each activity of our system in terms of
cost, facilities, time and resource usage to minimize error.
8. Testing – We have test our system so that all the bugs and errors can be removed from it
and thus the system will be more efficient to use.

Designing In this we design how our system looks. Data, Procedural, Interface, &
Architectural design Testing in this phase we test whether the software is running properly as
per the user’s requirement. Black box, white box, System Testing Unit testing & integration
testing. Project Management Divide projects into modules then manage with respect to money
& time. Risk Identification, Risk Analysis Risk Prioritization & is impact. Schedule Planning
in this phase we schedule the tasks to be held on that very time, Compute Fine, Registration,
Add/Edit/Search/Delete Book.

3. b
Businesses/Vendors these days have understood the importance of Market Research and
Business Analysis, correct data at right time make a huge difference in decision making and
have a greater impact on Sales. Hence the use for CRM application to keep track of the
customer information have increased which also helps in demographic segmentation of your
customers. With E-Commerce another important aspect is to keep track of the history of
products viewed by the customer along with purchased ones. So for Example Neha frequently
visits FLIPKART and she does compare prices and specification of IPhone Handset, so using
these browsing data FLIPKART will populated IPhone handsets and various schemes it offers
whenever Neha next time logins to FLIPKART.

They may show multiple products depending on the products browsed by the Customer on
daily basis.
Also Vendors taking a step further implement the strategy for Up-Selling and Cross-Selling
with the products consumer buy or add to their Cart
Example for Cross Selling: For Example you browse for a product you want to buy, Canon
Camera 1220 D

The website automatically gives you option for purchasing additional products which and
related to the main product or can be used with the main product Eg: your main product as
mentioned above is Canon 1200D and website is suggesting you to buy Scratch guard and UV
Filter for lens along with it.

Example for Upselling: You search for 16 GB of memory card but website also shows you
higher memory variants with offer.