OPERATION PLAN

1.1 Introduction

Operation unit is one of the most important parts in the business organization
because the through the operations of its product it will lead to a business growth.
From this operation of our business company, we can also be maximizing the profit
gain. All activities in this operation will be done according to plan so that it will meet
with our customer’s expectation. In this term of office, we are ensuring that the quality
our service will be continuously to fulfil the increasing demand from public. This
operation states the information about the cost of equipment, salaries of workers,
operation flow chart, operation hours, operation budget and list of suppliers for
materials/equipment and machines. In the operation unit, we applied a systematic
technique and management in order to ensure that the business will be more efficient
and effective in producing table. Therefore, it can fulfil the demand for customers’
needs and wants by providing the best services to them and indirectly the business
can gain the optimum profit.

1.2 Operation Process

With the application of high technology machineries and equipment’s and highly
qualified and experienced technicians, the business can be providing the best quality
of service and will be more competitive as compare to another car service. Besides
having similar functions with other competitors’ car tinting service provided, we also
had improved and put additional function to our service to make it as an alternative
way to help people to repair their car easily and efficiently.
1.3 Process Flow Chart

Figure 1: Process Flow Chart

1.4 Capacity Planning

Number of output per month = RM19,250/Cost

1.4.1 Amount of Machine Required

Machine service time per day = 8 hours

List of Machine: - Blower, Air Compressor

1.4.2 Amount of Labour/Technician Required

Number technician required it depend on the size of the vehicle. For the basic or
common size and problem only one technician need to handle that car.

1.5 Materials Requirement

The operation system of a service of accessories car. The input used to provide the
service can be categorized into:
The car problem analysis : Technician will observe the problem
Machines and equipment : 1. Blower
2. Air Compressor
Manpower : Technician / Labour
All these inputs will be integrated through the transforming process in the process
sequence that has been designed to provide the high quality of service.

1.6 List of Operation Personnel

Table 1: List of Operation Personnel

POSITION NO. OF OPERATION PERSONNEL

Operation Manager 1
Technician 2

1.7 Schedule of Task and Responsibilities

Table 2: Schedule of Task and Responsibilities

POSITION MAIN TASK AND RESPONSIBILITIES

Operational manager • Manage in purchasing raw materials.
• Make sure the operation of the company is efficiently
and systematic.
• Ensure whole of machine in safety and clean.
• Control the quality of good to achieve customer is
satisfied.
• Service the machine to make sure each production is
smoothly
Technician • Receive the customer’s complaint about car’s problem
• Make the analysis of the car’s problem
• Repair and Service the customer’s car

1.8 Schedule of Remuneration

Salary EPF SOCSO Total

Position No.
/Month (RM) (RM)12% (RM) 2% (RM)
Operation Manager 1 1 200 144 24 1 368
Technician 2 2 000 240 40 2 280
Total 3 2 200 264 44 3 648
 1.9 Machine and Equipment

Table 3: List of Machine and Equipment

Fixed Assets Monthly Expenses Total

Particulars Quantity
(RM)/Unit (RM)/Unit (RM)
Fixed Assets
Blower 2 173 346
Air Compressor 1 3 000 3 000
Tinting Scrapper 5 27 135
Main Equipment
Tinting Film
- Grade A /Roll 3 800 2 400
- Grade B/Roller 7 500 3 500
Glass Spray Cleaner/Carton 1 80 80
Accessories
Steering Wheel Cover 15 15 225
Floor Mat 5 100 500
Wiper/Set 10 20 200
Radio (Standard) 5 150 750
Window Wiser/Set 5 120 600
Total 11 736

1.10 Operation Space/Layout Plan

Layout refers to the arrangement of machine, equipment, workers and other facilities
used in the operations. Our business layout is design in such a way that the production
of goods and services can be done smoothly and efficiently. Our business layout is
based on services provided. This type of layout is suitable for our business because
our business based on customers service. The design of this layout is made according
to the sequences of repairing and services activities. Refer to Appendix 1 for workshop
layout.
 1.11 Operation Budget

Table 4: Operation Budget

Fixed Asset Monthly Other Expenses Total

Item
(RM) Expenses (RM) (RM) (RM)
Fixed Asset
Machine and Equipment 3 481
3 481

Monthly Expenses
Material/Equipment 8 255
11 903
Salary (EPF + SOCSO) 3 648

TOTAL 15 384