CLARITY FAQ

Clarity - Frequently Asked Questions

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 CLARITY FAQ

EMPLOYEES & WORKGROUPS

Q. Viewing employees in a given workgroup.

Go to Contact -> Query -> Workgroups -> Click on workgroup field and click on search -> Give
the required workgroup -> click on search again -> workgroups would be found

Q. Viewing workgroups for a given employee.

Go to Contact -> Employees -> Click on search -> Give the Required Employee
hrno (Use 'B' in capital letters) -> click on the search again -> workgroups for
the employees in found in workgroups tab.

Q. Adding employees to the workgroups.

Go to Contact -> Employees -> Click on search -> Give the Required Employee
hrno (Use 'B' in capital letters) -> click on the search again -> workgroups for
the employees in found in workgroups tab ->
Click on the insert -> add the workgroups with service order and work order each
with same sequence number for both service order and work order.

Q. Changing of the workgroup on the service order.

OR
Q. Changing of workgroup from Default Outdoor Workgroup to Lineman
Workgroup.
In service order form, Click on the workgroup field against the task that you want
to reassign. Click on the LOV button or press F9 to view all other workgroups.
Search for the required workgroup and select the same and click OK. Click on
Save button.

Q. Adding or Deleting of employees to the work groups.

Provide the data in the given format in the service manager.

EMPLOYEE_ID EMPLOYEE NAME WORKGROUP TO BE

ADDED OR DELETED
B199919999 NAME HYDSBE_OD

Q. Why there is no Indoor Workgroup for the RSU?

Indoor work group will be there only for the MSU, Since the number provisioning
will be provided from the MSU. The orders will be routed to the MSU Indoor
workgroup and the employees in the MSU will do number provisioning.

Q. How to change the password?

Go to Application -> Access Rights -> Change Password -> save the new
password

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 CLARITY FAQ

Q. Why is SO workgroup required?

SO workgroup is the service order workgroup or Exchange workgroup, Employee
must have Exchange workgroup in order to update the attributes in service order.
If employee is working in 10 exchanges then he must have all the 10 exchanges
SO workgroups.

Q. What is the convention of Pillar workgroup or Lineman workgroup?

Lineman workgroup is formed according to count of lineman’s working under
JTO section code of that particular exchange. If there are 5 linemen under 2313H
section code of SBE exchange in HYD SSA. Then Lineman codes will be like
HYDSBEP2313H01_OD to HYDSBEP2313H05_OD and one lineman
workgroup there can be N number of pillars.

Q. “No lineman or multiple linemen found in workgroup” ERROR?

Lineman Workgroup to lineman is one to one mapping (i.e. only one lineman can
be present in one lineman workgroup) and one lineman can have many lineman
workgroups (HYDSBEP2323H01_OD & HYDSBEP2323G04_OD) but not with
same section and exchange code (like HYDSBEP2313H01_OD &
HYDSBEP2313H_03_OD).
So when there are multiple or no linemen in lineman workgroup, it will throw an
error.

Q. How to view locality and sub locality mapping in clarity?

Go to BSNL Custom Menu -> locality sub locality mapping -> Click on the
exchange field and click on search -> give the required exchange -> locality and
sub locality mapping and JTO section code for the employee will be available.

Q. How to view the pillars under the Lineman workgroup?

Go to BSNL Custom Menu -> Pillar workgroup Mapping -> Click on JTO and
click on search -> give the required JTO section code and click on search -> al l
the lineman workgroups under that JTO section code can be seen.

Q. How to add pillars under the Lineman workgroup?

Go to BSNL Custom Menu -> Pillar workgroup Mapping -> Click on JTO and
click on search -> give the required JTO section code and click on search -> al l
the lineman workgroups under that JTO section code can be seen ->click on the
pillar location in that screen-> click on insert -> add the required pillar name and
click on save.

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 CLARITY FAQ

NUMBERS & SWITCHES

Q. Viewing status for the Numbers.

OR
Q. Viewing Area code for the Numbers.
OR
Q. Viewing service id or Account number or Customer Abbreviation for the
Numbers.
Go to Inventory -> Numbers -> Voice numbers -> Manage -> Enter the number in
the Start number field -> Click on the Search button - > number Details will be
Retrieved.

Q. How to unblock numbers which are blocked for Centrex?

Go to Inventory -> Numbers -> Manage -> Give the required number in Start
Number field and click on search -> The number would be in NOT
CONDITIONED status -> Click on Batch Update tab -> Give the status as
AVAILABLE -> Click on Update button and the number would be released.

Q. How is a DLC depicted in the CDR system?

DLC is depicted as an RSU exchange in the system which would have a separate
exchange code and a separate set of sub localities and localities. The Numbers
also can be exclusively tied to the DLC if required. The outdoor plant also must
be defined against this exchange code.

Q. How to check it out MSU/RSU relation in clarity?

Go to Inventory -> Components -> Network Element Feature Hierarchy -> click
on the Locations -> Enter the MSU area code (like HYDSBEE01) -> click on the
search button -> the corresponding RSU/DLC of that MSU will be retrieved.

Q. Numbers are not retrieved from the clarity Inventory in CRM?

Check for the number status and area code in the clarity -> Find out the
MSU/RSU relation -> If the area of the number comes under RSU then check out
the number in the MSU.

Q. What is the use in configuring the numbers at MSU?

Numbers are configured at MSU in the clarity. So the numbers can be allocated to
any RSU or DLC which are under that MSU. There is no constraint that this
number range will be confined to that particular area or particular RSU/DLC.

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 CLARITY FAQ

PILLARS & DP

Q. What is inner Zone pillar?

Inner Zone pillars are not physically present in the field, For the connections
which are directly taken from the MDF to the customer premises with out any
pillar is considered as INNERZONE PILLAR. Pillar name is denoted with 0000
prefixed with exchange code (i.e. HYDSBE0000)

Q. Viewing of pillar details?

Go to Inventory -> components -> Frames -> click on the exch area and click on
search -> give the required the pillar name and click on search -> pillar details are
viewed.

Q. Adding a pillar to the number in circuit screen?

Go to Inventory -> Circuits -> Circuit design -> click on search -> provide the
required number in the name field and click on search ->In Cross connection
screen -> seq# = 20, Xconnect = JUMPER, location = PILLAR NAME, type =
PILLAR, port = LINE SIDE PILLAR PIN NUMBER and EXCHANGE SIDE
PIN NUMBER in TO side of form.

Q. How to find the DP, Pillar and MDF details which were existing in Dotsoft?
Go to Provisioning -> Query -> Services Query -> Select Circuit Name -> Give
the required telephone number -> Click on search -> The attributes tab below
would have the DP, Pillar and MDF details.

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 CLARITY FAQ

SERVICE ORDERS & WORK ORDERS

Q. Viewing customer address in the service order form.

In the Provisioning -> Service Orders form, Go to Addresses tab and the customer
installation address can be viewed. If clicked on Display Full Address full address
can be viewed.

Q. Viewing only Fault orders in the Inbox.

In the Provisioning -> Inbox -> Work Order/Tasks form. In the workgroup name,
select ALL WORKGROUPS, put in the required from and to dates and timer and
click on set. Click on tasks/work orders tab -> Click on Service Type -> Click on
search -> Type in %FLT and Click on search again to get the pending fault orders

Q. How to cancel an order?

If any order needs to be cancelled at Outdoor by the Outdoor JTO/at Indoor by
Indoor JTO due to various reasons, they can enter the HALT_REASON attribute
and put in the additional details in the FEEDBACK attribute and close the work
order. The same would be reflected in CRM.

Note:
 Cancellation is not allowed for Suspend & Restore Orders.
 Cancellation is not allowed for fault orders in clarity.
 Cancellation is not allowed for Shift disconnection orders.
 Cancellation is not allowed for OFF LINE orders in clarity.
 Cancellation is not allowed at MDF task for all wireline services.

Q. What are the valid reasons to cancel the order at Indoor task?
Order Type Valid Reason
CREATE INDOOR NOT FEASIBLE
MODIFY TECHNICALLY NOT FEASIBLE
MODIFY INDOOR NOT FEASIBLE
DELETE CUSTOMER INITIATED

Q .What are the valid reasons to cancel the order at Outdoor?

Order Type Valid Reason

CREATE DOOR LOCKED
CREATE CUSTOMER NEEDS TIME
CREATE DEFAULTER PREMISES
CREATE TECHNICALLY NOT FEASIBLE
CREATE WRONG SUBLOCALITY
CREATE WRONG ADDRESS
CREATE CUSTOMER INITIATED
CREATE CHANGE IN URBAN/RURAL
MODIFY CUSTOMER NEEDS TIME
MODIFY DOOR LOCKED
MODIFY TECHNICALLY NOT FEASIBLE

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 CLARITY FAQ

MODIFY CUSTOMER INITIATED

Q. Where can DSLAM Port and Slot be found on the order?

DSLAM port and slot are being captured in BB_INNER_VLAN &
BB_OUTER_VLAN attributes.

Q. How to reopen/reroute the fault order to Outdoor/Mdf workgroup if fault is not

rectified properly?

Fault could be reopened at Final Testing task (Only) by updating the TASK_TO_REOPEN
attribute with the corresponding task name.

Note:

 FTO will be allowed to enter only the tasks that have been already completed on
the order.
 Order would not be reopened to Initial Testing.
 Order can be reopened only during Final Testing based on FTO input

Q. How to identify OFF LINE order in clarity?

OFFLINE Order would be captured in clarity for all services. OFFLINE_ORDER is the
attribute name to identify the offline orders in clarity at order level. (This attribute value
would be Y in clarity).

Q. How to Cancel fault orders which was raised on disconnected Service?

Once disconnected order (DELETE order) is completed in clarity, Fault orders which
was already raised on top of that service would be automatically cancelled in clarity and
the same update would be sent to CRM.

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