1.

Always speaking without giving chance to the other(s) to respond would result in

a. Linear communication
b. Circular communication
c. Transactional communication
d. None of the above.

2. The informal network that is known as the "grapevine"

a. deals exclusively with personal matters.
b. Is used by savvy managers to spread and receive informal messages.
c. Rarely contains accurate information.
d. Carries information along the organization’s formal chain of command.
3. Which of the following are examples of external communication?
a. With competitors
b. With customers
c. With journalists
d. All of the above
4. What step in the communication process allows you to evaluate your message‟s
effectiveness?
a. Selection of the communication medium.
b. Encoding of the message by the sender.
c. Decoding of the message by the receiver.
d. Feedback sent by the receiver to the sender.
5. Which of the following is a communication barrier that often exists between people?
a. Incorrect choice of medium
b. Differences in perception
c. Deadlines
d. Inadequate communication structures
6. The following can cause communication barriers except
a. Emotional distractions
b. Too many messages
c. Ethical communication
d. Restrictive environment
7. All these are guidelines to effective communication except
a. Improve your speed at writing messages
b. Adopt an audience-centered approach
c. Foster an open communication climate
d. Create lean and efficient messages.
8. The content of the communication is called:
a. A message
b. Noise
c. Media richness
d. Jargon

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9. To convert a message into groups of words, symbols, gestures, or sounds that present ideas
or concepts is called:
a. Encoding
b. Feedback
c. Noise
d. Media richness
10. When the accounting manager communicates to the purchasing manager the dollars
available for purchases in the current month, this is an example of:
a. Upward communication
b. Horizontal communication
c. Downward communication
d. The grapevine
11. Which of the following is not a potential problem (barrier) to personal communications?
a. Credibility of the sender
b. Personal makeup of the parties involved
c. Some individuals tend to be disorganized
d. None of the above
12. Suggestions for improvements from an employee in the accounting department is an
example of:
a. Upward communication
b. Horizontal communication
c. Downward communication
d. The grapevine
13. Noise is not a problem at which stage of the communication process?
a. Source
b. Receiver
c. Decoding
d. None of the above
14. There are two (2) crucial characteristics of communication. First, communication is
dynamic; the elements of the process are always affecting each another. Second,
communication is unrepeatable and ______________.
a. Unrecognizable
b. Irreversible
c. Distinct
d. Reversible
e. None of the above
15. The type of network that allows communication to move as the crow flies is
a. Chain network
b. Circle
c. Diagonal
d. None of the above

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16. Decentralization of authority can be least found in which of the following types of network?
a. Circle
b. Wheel Network
c. Vertical
d. None of the above
17. The communication process has several elements. Of these, what is the “medium through
which a message is sent?”
a. People
b. Message
c. Channel
d. Noise
e. Context
18. If there is only one sender and one receiver wherein the sender passes on some information
to the receiver and the receiver passes on to the sender in return, such communication will
be
a. Communication.One to One
b. One to Many Communication.
c. Many to One Communication.
d. None of the above
19. _____________ requires the presence and simultaneous attention of both the persons
a. Oral Communication
b. Written Communication
c. Pictorial Communication
d. None of the above
20. _________ is an informal message between members of an organization and generally
relates to daily work.
a. letter
b. notice
c. memo
d. email
21. Which of the following is not a medium of transmission?
a. memos.
b. policy statements.
c. discussions.
d. none of the above.
22. Which of the following is an example of nonverbal communication media?
a. time.
b. bulletin board.
c. space.
d. A & C.
23. Any communication that conveys a message consisting of words is called:
a. verbal communication.
b. oral communication.
c. written communication.
d. Both b and c
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24. A certain look or glance is an example of:
a. verbal communication.
b. oral communication
c. written communication
d. nonverbal communication
25. Manuals and policy statements are referred to as:
a. upward communication.
b. horizontal communication.
c. downward communication.
d. none of the above
26. Which of the following is an example of psychological barrier to effective communication?
a. Asking too many questions for the sake of probing.
b. Words can have different meanings to different people, thus blocking communication
c. Incomplete sentences
d. An individual’s subjective viewpoint towards issues/people
27. Which of the following statements is not true?
a. Communication is a process where one sets out to convey a message to another person
through the medium of words, gestures and/or pictures.
b. The process of conveying the message is fulfilled only when the person receiving it
has understood the message partially.
c. The source refers to the point of origin of a message.
d. During feedback the direction of the communication process is reversed.
28. An informal and unstructured communication channel that cuts across formal channels of
communication is called:
a. upward communication.
b. horizontal communication.
c. downward communication.
d. the grapevine.
29. In ____________, the leader controls lines of communication and ensures that messages are
passed on efficiently. For example, the Nationwide Building Society holds regular „Question
Time‟ and „Meet the Chief Executive‟ events at different venues, including branches. These
give all members the opportunity to ask the Chief Executive questions and meet other
senior managers and branch staff.
a. Chain network.
b. Circle network.
c. Wheel network.
d. Y network
30. ______________ is the process by which the receiver interprets the symbols used by the
source of the message by converting them into concepts and ideas.
a. decoding.
b. listing.
c. encoding.
d. none of the above.

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