CURRICULAM VITAE

R.SATHIYASEELAN
E-Mail: winsss345@gmail.com
HP: +65-83537045

OBJECTIVE

To pursue a challenging career in the firm, utilizing my technical skills for the
growth of organization by adopting the situations where ethics and talents reign supreme in the
environment.

PERSONAL SKILLS

 Good & Quick interaction with others.

 Excellent analytical ability.
 Observing behind the words.
 Efficient teamwork.
 Keen observing & learning.
 Adopting the situations efficiently.
 Less flexible for diversions.

TECHNICAL SKILLS
 Windows
 System Upgrades
 Inventory Tracking
 System Recovery
 LAN/WAN
 Printer troubleshooting
 Driver Installation
 Network Connectivity
 New User Training
 Wireless/VPN
PROFESSIONAL EXPERIENCE

Organization : ROMPIN ENTERPRISE

Designation : Operations Supervisor
Period : 06-Oct-2015-–Till Date.

Client : Internal IT Systems.

Role : Helpdesk Engineer

Roles & Responsibilities:

 Actively involved in providing IT application /IT helpdesk support to internal users.

 Served as the frontline primary point of contact for users to report issues and incidents
via telephone, emails and web submission.
 Involved in IT support/application support to VVIP, VIP users.
 Involved and experience in handling severity 1 cases mostly relating to critical application
failures.
 Incident creation - Incident management - Escalation - Follow up (ticket scrubbing) –
Resolving incidents.
 Acted as focal to escalate service request to relevant application functional architects in
explaining the core problem reported from agents.
 Involved in troubleshooting hardware devices such as printers, scanners, pc and other
related hardware peripherals.
 Creating incidents in SCCD and escalate to appropriate team for application experts to
take action in resolving the issue without failing the SLA's.
 Effective email management process to handle emails from user queries.
 Involved in online chat support with users about the issues and web submission tickets
reported.
 Remote access to user machine to troubleshoot the issues.

Organization : BAVIN GENERAL CONTRACTOR

Designation : Technician
Period : April-2013 -–April-2014.

Client : Internal IT Systems.

Role : Helpdesk Engineer

Roles & Responsibilities:

 Provide a single point of contact for End Users for reporting Incidents,
 Problems and creating service requests.
 Provide technical support for operating systems, Client configuration of software,
access/profile requests and fulfillment of service requests.
 Facilitate End User access requests for networks and systems- i.e. Password Resets.
 Manage the Incidents and Service Requests lifecycle, from identification through first level
assignment until resolution.
 Receive and log End User calls, identifying whether the call is a service request, query or
Incident. Record relevant details of the call.
 Provide users with remote assistance (using Remote Control Software) in the resolution of
Incidents.

Organization : THERMODYNE TECHNOLOGIES PTE LTD, India.

Designation : Maintenance Engineer.
Period : Jan-2012 -–April-2013.

Client : Internal IT Systems.

Role : Helpdesk Engineer

Roles & Responsibilities:

 Organizing routine servicing schedules.

 Allocating work to a team of fitters.
 Carrying out quality inspection
 Checking and calibrating instruments to make sure they are accurate.
 Responding immediately to equipment breakdowns.
 Keeping production managers informed of progress.

Organization : Hewlett-Packard Asia Pacific Ltd ( Vendor- AMTEK

PRECISION TECHNOLOGY PTE LTD)
.
Designation : Electronics Engineering Technician.
Period : Jan-2010 to Dec-2011

Role : Electronics Engineering Technician

Roles & Responsibilities:

 Assembling and testing the all parts of CPU.

 Follows testing standards to Identify the problems and solves the performance-related
issues in case of any defects.
 . To analyze or diagnose a problem to the point of determining a solution (i.e) trouble
shooting.
Material maintenance and material preparing .

ACADEMIC Project

D.C.TECH :
Project Name : Computer Based broadcasting For Cable TV Networks
Duration : One month (Mar‘03 )
Team Size : Two
Environment : Visual Basic
Description : In this project we use Cable modem at the subscriber end of a cable
that allows a computer to be connected to the Network of Cables, It is mainly used in
Business Process.

DEMOGRAPHIC DETAILS

Date of Birth 21st June 1982.

Sex Male.

Father’s Name Ramachandran

 Nationality Indian.

Marital Status Married.

Languages Known English and Tamil.

Declaration:

I am confident of my ability to work in a team. I hereby declare that the information furnished
above is true to the best of my knowledge.

Place: Singapore
R.Sathiyaseelan.