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Notebook
Ground
rules:
1. Listen respectfully.
2. Speak your truth.
And honor other
people’s truth.
3. If your conversations
get off track, pause
and restart.
What
makes
me, me?
And you,
you?
Similarities bond us together.
YET…
W E A R E D I F F E R E N T F R O M E A C H O T H E R I N A L L T H E S E W AY S :
1. 7.
2. 8.
3. 9.
4. 10.
5. 11.
6. 12.
Team Guidebook
In your life,
where do
you feel a
sense of
belonging?*
* Feeling welcome.
Feeling included.
Feeling like yourself.
7
REFLECT
Describe the place. Why does it make you feel like you belong?
How can you create that feeling with every person that
visits your store?
Team Guidebook
The first
step to
becoming
color
brave.
9
Our unconscious
brain processes
11 million bits
of information
a second.
In that same time,
our conscious
brain processes
only 40 bits.
Thus, we process
more unconsciously
than consciously.
11
To help us function,
our brains take
shortcuts.
When shortcuts
are applied to the
characteristics, traits
and behaviors of
a certain group
of people, they are
called stereotypes.
13
Stereotypes are
shaped by the things
we take in around us.
Much of it comes
through the media,
but also our
experiences and
the broader culture
we live in.
14
Reflection is the
crucial first step
to navigating the
differences we
see and feel around
certain people.
19
When we address
our emotions as they
relate to our biases,
we build the muscle
that helps us
override them.
Let’s try it now.
20
REFLECT
Imagine you are meeting two different people for the first time.
One of them is of your race, and the other is of a different race.
Without thinking too much, select the level of difficulty that
reflects how you might react in each instance.
Team Guidebook
What do
you want
to say
to your
customers
about
today?
25
MY EXPERIENCE
Team Guidebook
Key terms
Belonging Confirmation Bias
An authentic feeling of The evaluation of information
empowerment and participation or behavior based on existing
in a group, experienced when perspectives while ignoring or failing
a person feels safe, valued and to see evidence to the contrary.
accepted. Source: Kahneman, 2011
Source: Adapted from the Perception Institute
Discrimination
Bias The unequal treatment of members
Embedded stereotypes that heavily of various groups based on
influence our decision-making race, gender, social class, sexual
without our conscious knowledge. orientation, physical ability, religion
Source: Perception Institute and other categories.
Source: Institute for Democratic Renewal and
Project Change Anti-Racism Initiative. A Community
Categorization Builder’s Tool Kit via Racial Equity Resource Guide
Inclusion
The considerate process of creating
an environment that welcomes,
respects, values and supports all
individuals, in an effort to respect
their unique qualities.
Source: Adapted from the Perception Institute
28
KEY TERMS AND CONCEPTS
How would your customers say you are bringing our mission
and our values to life as you connect with them in your store?
32
REFLECTION