TM-

TM-U375
Troubleshooting Guide.

Please use the following flowcharts to help you to diagnose what is wrong
with your printer.

When the flowcharts call for a product to be returned to PC-PoS, please

contact PC-PoS before the unit is sent back.

Some of the following flowcharts discuss changing the Dip switch settings
so that they are appropriate for the intended application. If you are not fully
conversant with doing this then either contact your local dealer or contact
the PC-PoS technical support department nearest to you.

These flowcharts are intended as a basic fault-finding guide only and we do

not encourage any repair to the internal mechanisms or electronic
components by non- PC-PoS technical staff as this will render the warranty
invalid. If you have any questions regarding this matter then please contact
PC-PoS.
 The Basic Guide.
Start

Power On

Is the POWER No Go to
LED lit? part 1.

Yes

Is the Yes Is the paper roll Yes

JOURNAL not loaded or Load roll paper.
OUT LED lit? near roll end?

No No
No
OK?
Is the ERROR Yes Go to part
LED lit? 3.
Yes
Go to part 2.

No

Is the ERROR Yes Go to part 3. (See END

LED flashing? also at the end of
this guide)

No

Is paper loaded by
pressing down No Go to part Is the self-test No Go to
4. normal? part 5.
paper load switch?

Yes
Yes
Terminal sends print data
Execute the self-test
(See part 4for details on how to do this).

Is the printout No Go to
normal? part 6.

Yes
END
 Part 1.
Power LED does not light.
Start

Is the power supply

cable connected No
properly?
Connect power supply cable properly. To
make certain this is done, remove the
connector completely and re-insert.
Yes

No Yes
OK?

Is the Power supply

OK? I.E has it been No
tested on another
device?

Connect supply to another known

working printer and test it.
Yes

Yes PSU
OK?

No
Check Fuse in mains plug and check for damage to
cable or connector. Re-test the Power Supply on
another unit before proceeding. If you had to
change the fuse and start the main flow-chart again.

Return unit to PC-PoS. No PSU Yes

Beyond Local Repair. OK?

END
 Part 2.
Journal Out LED is lit.
Start

Turn the printer off for 30

seconds and then turn back
on again.

Yes
OK?
No
END

Is the cover No
closed correctly?

Close the cover correctly. The best way to do

Yes this is to open the cover and then closing it
again fully making certain to feed the paper
properly.

No OK?
Return unit to PC-PoS. Yes
Beyond Local Repair.
END

END
 Part 3.
Error LED is Lit or Flashing.
Start

Are the connectors to Hook up connectors correctly.

the printer hooked up The easiest way to do this is to remove
correctly? the connectors, while the power is off,
and re-connect them.

No OK?

Yes

END

Is the paper type

selected correctly by No Turn the printer power off and change the DIP switch
settings to the proper setting for the type of paper
DIP switch?
being used. (See the end of this document for the
appropriate settings)

Yes
No OK?
Reset the printer by switching it Yes
off for at least 30 seconds.
END

Wait for the print head

temperature to drop if excessive.

Has the printer Yes

recovered from
the error?

No END

Return unit to PC-PoS.

Beyond Local Repair.
 Part 4.
Paper is not Loaded by Pressing
down the Paper Load Switch.

Start

Is paper jammed
in the paper inlet Yes
path or anywhere
in the printer?

Remove the paper jam. The best way to do

this is to take out ALL paper rolls from the
No printer and then clean the inside to make
certain that all debris is removed. Re-load
paper when finished and re-test.

No OK?

Yes
Return unit to PC-PoS.
Beyond Local Repair.
END

END
 Part 5.
Self-test is not normal.

The Self-Test.
To initiate the self-test for the RECEIPT part of the printer, follow these instructions:

1. Make certain there is either a paper roll or a label roll inserted and loaded into the
printer before starting.
2. Turn off the printer using the power button.
3. Turn the printer on while keeping the PAPER FEED button depressed. The self-
test should now start and the information printed will give the status of the printer.
4. When the test print is complete, the following will be on the last line of print,
“Self-test printing, Please press PAPER FEED button.” The JOURNAL OUT
LED flashes to indicate the standby condition.
5. Press the PAPER FEED button to continue the self-test or switch the printer off
and then back on again to resume normal printing.

To initiate the self-test for the SLIP part of the printer, follow these instructions:

1. Turn off the printer using the power button.

2. Turn the printer on while keeping the RELEASE button depressed. The
VALIDATION/ SLIP LED should now be flashing. Insert a piece of paper into
the slip printing area then printing will commence and the information printed
will give the status of the printer.
3. When printing is complete, the VALIDATION/ SLIP LED will be flashing. To
continue the self-test, insert more paper in the slip part of the printer or switch off
and back on again to resume normal printing.
 Part 4 cont.
Self-test is not normal.

Start

Does the printer No

operate at all?

Yes Is the cover No Close cover properly.

closed properly?

Printing is carried out, but

print quality is deficient or Yes
paper feeding is not normal. No OK?

Yes
Return unit to PC-PoS.
Beyond Local Repair. END

Is the Ink Ribbon

installed correctly? No
Does it have enough
ink?
Install print ribbon correctly or
change print ribbon for a new one.
Yes

No OK?

Yes
Return unit to PC-PoS.
Beyond Local Repair.
END
 Part 5A (Serial Version)
Data from host is not printed normally.
Start

Set SW1 of DIP switch bank 1 to OFF.

Send data from host to printer.

Is “?” printed? Yes

No
Are RS-232 interface
parameters set to No
indentical values at host Make settings identical
printer?

Yes
No OK?

Yes
Does interface
cable match No END
Replace with a proper
specifications? cable

Yes No OK?
Yes

END

Is the interface
cable damaged or Yes
Replace interface
broken? cable.

No No OK?
Yes

Return unit to PC-PoS. END

Beyond Local Repair.
 Part 5A (Parallel Version)
Data from host is not printed normally.
Start

Send data from host to printer.

Is “?” printed? Yes

No
Are RS-232 interface
parameters set to No
identical values at host Make settings identical
printer?

Yes
No OK?

Yes
Does interface
cable match No END
Replace with a proper
specifications? cable

Yes No OK?
Yes

END
Is the interface
cable damaged or Yes
Replace interface
broken? cable.

No No OK?
Yes

Return unit to PC-PoS. END

Beyond Local Repair.
 DIP Switch Settings for
the TM-U375
For the Serial interface model.

TM-U375 DIP switch 1

SW-1 Function ON OFF
1 Data reception error Ignored Prints ‘?’
2 Receive buffer capacity 45 bytes 4K bytes
3 Handshaking XON/ XOFF DTR/ DSR
4 Word Length 7 bits 8 bits
5 Parity check Yes No
6 Parity selection Even Odd
7 Transmission speed selection.
8 See the table below.

Transnission Speed (BPS) SW 1-7 SW 1-8

2400 ON ON
4800 OFF ON
9600 ON OFF
19200 OFF OFF

TM-U375 switch 2
SW-2 Function ON OFF
1 Connection of Customer Display (This
function can only be used when a
Connected Not Connected
customer display is attached to the
customer display connector)
2 Selects number of characters per line 42 CPL / 35 CPL 40 CPL / 33 CPL
7 x 9 font / 5 x 9 font.
3 Handshaking Operation (Busy Receive Buffer Full Off-line or Receive buffer
Condition) Full
4
5 Reserved. Setting must not be changed
6
7 Pin 6 reset signal Used Not Used
8 Pin 25 reset signal Used Not Used

Note: Do not change the DIP switch settings while the

printer power is on. You may damage the printer.
 DIP Switch Settings for
the TM-U375
For the Parallel interface model.

TM-U375P DIP switch 1

SW-1 Function ON OFF
1 Auto line feed Enabled Disabled
2 Receive buffer capacity 40 bytes 4K bytes
3 Undefined - -
4 Undefined - -
5 Undefined - -
6 Undefined - -
7 Undefined - -
8 Undefined - -

TM-U375P DIP switch 2

SW-2 Function ON OFF
1 Undefined
2 Print Column selection (7 x 9 / 9 x 9 42 CPL / 35 CPL 40 CPL / 33 CPL
font)
3 Off-line or Receive Buffer
Busy Condition Receive Buffer Full
Full
4
5
Reserved. Setting must not be changed
6
7
8 Nlnit reset signal Fixed to ON

Note: Do not change the DIP switch settings while the

printer power is on. You may damage the printer.
 ERROR LED Patterns for
the TM-
TM-U375
Go to
Error Error Description Error LED Blinking Pattern
part…
1) Head High Temperature Print head temperature is too
3
Error. high.
Home position could not be
2) Home Position detected properly due to
4
Detection Error. paper jam in carriage or
other problem.

Carriage motor has gone out

3) Carriage Detection
of step due to paper jam in 4
Error.
carriage or other problem.

Slip or validation paper is

4) Cut Sheet Ejection
not ejected properly after 3
Error.
being advanced
5) Memory or Gate Array
Read/ write check has failed. Main
Read/ Write Error.
Power supply voltage is too
6) High Voltage Error. 1
high.
Power supply voltage is too
7) Low Voltage Error. 1
low.
CPU is trying to execute an
8) CPU execution error. Main
invalid address.

Abnormally high current

9) Over Current Error. flows to the mechanism drive Main
solenoid.