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evaluation techniques
Evaluation Techniques
• Evaluation
– tests usability and functionality of system
– occurs in laboratory, field and/or in collaboration
with users
– evaluates both design and implementation
– should be considered at all stages in the design life
cycle
Goals of Evaluation
Cognitive Walkthrough
Heuristic Evaluation
Review-based evaluation
Cognitive
• Every evaluator
doesn’t find every
problem
• Good evaluators
find both easy &
hard ones
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Interface Hall of Shame or Fame?
• Standard MS calculator
– on all
Win95/98/NT/2000/XP
35
Interface Hall of Shame!
• What is the empty
button above MC for?
• Can’t resize
• Blue for numbers!
– goes against all we know
• hard to focus on
• combined with red
eye strain
36
Heuristics (revised set)
38
Heuristics (cont.)
• Wizards
– must respond to Q
before going to next
– for infrequent tasks
• (e.g., modem
config.)
– not for common tasks
• H2-3: User control &
freedom – good for beginners
– “exits” for mistaken choices, • have 2 versions
undo, redo (WinZip)
– don’t force down fixed paths
• like that BART machine… 39
Heuristics (cont.)
Edit
Cut
Copy
Paste
42
Heuristics (cont.)
43
Heuristics (cont.)
45
Real system
world
Query Techniques
Interviews
Questionnaires
Interviews
• Advantages
– can be varied to suit context
– issues can be explored more fully
– can elicit user views and identify unanticipated
problems
• Disadvantages
– very subjective
– time consuming
Questionnaires
• Advantages
– quick and reaches large user group
– can be analyzed more rigorously
• Disadvantages
– less flexible
– less probing
Questionnaires (ctd)
• Styles of question
– general
– open-ended
– scalar
– multi-choice
– ranked