DECENTRALIZED CARD

ISSUANCE SYSTEM

OPERATOR MANUAL
Revision 1.1
 Copyright

Important: the technical information contained in this

manual is property of MATICA System S.p.A. and is secured
by copyright. The terms of the license define and specify
permitted uses and other limitations.

Reproduction of any part of this manual, in any form, is

forbidden without the explicit written permission of MATICA
System S.p.A.

Technical information contained in the present manual is

subject to change without notice. If not otherwise specified,
any reference to companies, names, dates and addresses is
purely incidental and is only intended to illustrate the use of
the MATICA System S.p.A. product.

Every care has been taken in the collection and verification

of the documentation inserted in this manual; nevertheless
MATICA System S.p.A. cannot assume any responsibility
deriving from its use.

Copyright © 2014 MATICA System S.p.A.

All rights reserved
Published by MATICA System S.p.A.

Printed in Italy
Issue: June 2014
Revision 1.1

MATICA System S.p.A.

via Guido Rossa, 4/6
20037 – Paderno Dugnano
MILAN - ITALY
Phone +39.02.92272501
Fax +39.02.91084372

E-mail: techsupport@maticatech.com
Web: http://www.maticatech.com

S3000E Operator Manual Rev. 1.1 Page 2/34

 Contents

Table of contents

Chapter 1 – Introduction ........................................................... 4

1.1 Specifications ............................................................................... 4

1.2 Warnings ..................................................................................... 5
1.3 Choice of site ............................................................................... 5
1.4 Removal of the package ................................................................ 6
1.5 Installation .................................................................................. 7

Chapter 2 – Start up ................................................................... 8

2.1 Configuration ............................................................................... 8

2.2 Console ....................................................................................... 9
2.3 Power on ..................................................................................... 9
2.4 Card thickness adjustment ............................................................ 10
2.5 Working cycle .............................................................................. 11

Chapter 3 – Consumables .......................................................... 15

3.1 Changing Top Indent ribbon ........................................................... 15

3.2 Changing Rear Indent ribbon ......................................................... 16
3.3 Changing Tipper ribbon ................................................................. 23

Chapter 4 – Error List ................................................................. 28

Chapter 5 – Cleaning .................................................................. 34

S3000E Operator Manual Rev. 1.1 Page 3/34

 Chapter 1 - Introduction

Chapter 1 – Introduction

1.1 Specifications
Productivity
30 seconds per card (magstripe, embossing, tipping).

Card handling
Automatic or exception card feed.
Input hopper capacity: 80 cards.
Output hopper capacity: 70 cards.
Reject hopper capacity: 50 cards.
Cards format: ISO Std. CR80 - 0.76 mm.

Card Personalization
Embossing drum: 114 characters.
Color topping module with a ribbon saving feature.
Nr. of possible prints for topping module: up to 4000 cards.

Options
Infiller device: rear or front and/or rear.
Magnetic stripe encoding: HiCo/LoCo – std. tracks 1, 2 & 3 (ISO 7811).
Single Contact Encoding Station.
Single Contactless Encoding Station.

Communication Interface
USB.

Software
MaticardPro for Windows®.
Diagnostic and setup software included.

Other Features
LCD display (16 x 2) + 3 function keys.
Internal anchoring points for bolting down the machine to a tabletop.
Cabinet electronic/mechanical locking controlled by software.
Encryption of cardholder personal data received from central server.
Operator panel fully controlled by the application.
System goes off-line when door is opened.

Dimensions & Weight

(L x W x H): 76 x 27 x 47 cm.
Weight: 44 kg.

Electrical Requirements
Power supply: 110 to 220 VAC (+/- 10%); 50/60 Hz (+/- 3 Hz).

S3000E Operator Manual Rev. 1.1 Page 4/34

 Chapter 1 - Introduction

1.2 Warnings
Respect these warnings and follow the indications labeled on the system.
Power the system through the electrical power supply indicated on the
related label.
Connect the system to plugs-in provided with a grounding device. Avoid
using plugs-in placed on the same circuit in connection with machines
starting up and stopping periodically. Take care of the power supply cable,
in order to avoid damaging or wearing out.
The system has never to be installed near heat or cooling sources.
When the cover is open the system automatically stops all the motors;
this kind of safety is useful when cleanings and changing of consumables
have to be performed.
Only perform the adjustments reported in this manual: a wrong
adjustment may cause serious damages.

1.3 Choice of site

Follow the instructions reported below to choose the site where you want
to place the S3000E system and to remove the package.

Before starting the installation, choose a wide and functional area with the
following requirements:
- A level and rigid surface. Yielding surfaces, like pre-manufactured
platforms or floors covered with a fitted carpet, don’t guarantee the
right alignment of the modules making up the S3000E system.
- A good accessibility. Leave free spaces all around the machinery, in
order to allow access to inspection and maintenance areas, and a
right ventilation of the system. Also leave at least one meter in front
of the machine, so that the operator using the front panel has got a
proper working area.
- Favorable environment conditions. Install the S3000E system in a
cool and dry place; avoid too cold or too warm temperatures; keep
the machinery far from humidity, dust and smoke. Don’t directly
expose to heat or sunlight. No electromagnetic interferences.
- Proper electrical power supply. Connect the system and its devices
with cables fit to your electrical power supply net. When using
extensions or multiple plugs-in, be sure that the total absorption
doesn’t exceed the maximum allowed value.

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 Chapter 1 - Introduction

1.4 Removal of the package

The S3000E system is delivered into a carton box.
It’s necessary to pay attention to the infrastructures’ size (doors, hoists,
etc.) through witch the machine must be passed to be definitively settled
in its site.

To dismantle the box, perform the following procedure:

• Open the top of the box removing the staples.
• Remove the top cushions.
• Remove the accessories: cables, documentation, etc.
• Pick up the machine and put it on a table (using at least two persons).
• Remove the protective film.

It is advisable to keep the box and the protective materials for possible
reuse.

In addiction to the machine, the following components are also packed

inside: Power cord, USB cable, USB pen drive containing Maticard Pro
Software, Operator Manual, Install Guide and other documentations.

The USB pen drive is placed inside the keys bag.

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 Chapter 1 - Introduction

1.5 Installation
Connect the power cord and the interface USB cable on the back panel of
the system; if present, connect also the Chip contacts cable and the RFID
contactless cable. The service key on the machine back panel enable or
disable the cover open safety. If the key can be removed, the cover open
safety is enable so the machine stops if a cover is opened. Otherwise if
the key can’t be removed, the cover open safety is disabled and the
machine doesn’t stop even if a cover is opened.

USB port

Fuse Box
RFID cable

Main Switch

Chip cable

Power Cord

Service key

On the same side it’s placed the machine label containing the
specifications of the system; verify that the voltage marked on the label
corresponds with your country voltage supply.

The covers key are placed on the machine side, one key for the operator
area (Loader/Unloder modules) and the other key for the service area
(Encoder/Embosser/Tipper modules).

S3000E Operator Manual Rev. 1.1 Page 7/34

 Chapter 2 – Start up

Chapter 2 – Start up

2.1 Configuration

The S3000E system is provided with the following features:

[1] Manual Feed and Automatic Input Hopper.

[2] HiCo / LoCo Magnetic Stripe Encoder (as optional).
[3] Embossing module (Front or Rear Indent as optional).
[4] Tipper module.
[5] Output Hopper with Reject Box.

Refer to paragraph 2.4 for details and to chapter 3 for consumables.

[3]
[1]

[5] [2]
[4]

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 Chapter 2 – Start up

2.2 Console
The S3000E console is made by:

1. LCD display (2 lines per 16 characters)

2. Three function keys:

• key CLEAR used to clear the error condition
• key SET used to unlock the embosser drum when a punch error
occurred
• key PAUSE used to enter in pause mode
Pressing PAUSE the RED LED will blink. Now use key CLEAR to have a
“Step to Step” motor motion. When finished, press PAUSE key and
CLEAR key again.

3. Two colors LED with the following meaning:

• GREEN color when the machine is READY
• RED color when the machine is in ALARM
• GREEN + RED (YELLOW) when the machine is BUSY

2.3 Power on
Power on the machine by switching the main switch in the I position.
The display will show the firmware version and then the power on status.

Press CLEAR on the console and the machine will become ready and the
display will show the Tipper temperature.

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 Chapter 2 – Start up

2.4 Card thickness adjustment

Perform the following procedure to adjust the card separator thickness.
• Loose a little bit the black knob (shown by arrow marked 1) in order to
turn the black cam (shown by arrow marked with 2) behind the knob.
• Turn the black cam counter-clockwise to open the gap for thicker cards,
or turn the black cam clockwise to close the gap for thinner cards.
• Tighten the black knob to fix the card separator thickness.

S3000E Operator Manual Rev. 1.1 Page 10/34

 Chapter 2 – Start up

2.5 Working cycle

To perform a working cycle you must introduce the plastic cards to be
personalized into the manual feed slot or into the automatic Input Hopper.

Insert the card into the manual feed slot with the magnetic stripe on the
bottom left side of the card, then you had to run the desired job with the
Maticard Pro software.

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 Chapter 2 – Start up

Separate the cards before inserting them into the Input Hopper to remove
any possible electrostatic energy which could stuck the cards together.
Insert the card into the automatic Input Hopper with the magnetic stripe
on the bottom left side of the card, then you had to run the desired job
with the Maticard Pro software.

The card is taken by the clamp and first moved towards the Encoder, if
present; This module encodes (write & read) the magnetic stripe on the
card, with a capacity of reading/writing 3 tracks at high or low coercivity.
Now the clamp moves under the chip contacts, if present, in order to
personalize a smart card; then the clamp moves over the RFID station, if
present, in order to personalize a contactless smart card.

S3000E Operator Manual Rev. 1.1 Page 12/34

 Chapter 2 – Start up

Now the clamp moves in the Embosser module. This module emboss the
characters present into its drum in the desired position on the card and
can be equipped with an indent module, front or rear, to perform the
indenting personalization.

Then the card passes into the Tipper module, which colors the embossed
characters; the color depends on the kind of ribbon mounted.

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 Chapter 2 – Start up

At the end of the cycle, the card is stored in the Output module; if the
card is well personalized will be in the lower Output Hopper, while if the
card is rejected or defective will be in the upper Reject Box.
To take the personalized card pull out the related tray.

S3000E Operator Manual Rev. 1.1 Page 14/34

 Chapter 3 – Consumables

Chapter 3 – Consumables

3.1 Changing Top Indent ribbon

Unscrew the covers of new and used ribbon (point A and G).
Remove the used ribbon.
Assembly the new ribbon following the path showed in the figures and
fixing new ribbon from point ‘A’ to point ‘G’.
Remember to assemble the ribbon with ink facing down for the Top Indent
(ink side is the one opaque).
Also remember to make the ribbon pass through the photocell in
correspondence of point D.
Screw the ribbon covers.

E
C

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 Chapter 3 – Consumables

3.2 Changing Rear Indent ribbon

Switch off the machine and perform this procedure to change the Rear
Indent ribbon. First of all unscrew counter clockwise the Infiller Rear knob.

Pull the Rear Indent knob.

S3000E Operator Manual Rev. 1.1 Page 16/34

 Chapter 3 – Consumables

Pull outward the Rear Indent.

Remove upward the Rear Indent from the Embosser, starting from the
Infiller right side.

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 Chapter 3 – Consumables

Unscrew counter clockwise the two ribbon covers and remove them.

Remove the used ribbon from the Rear Indent.

Used ribbon

Put the new ribbon on the left spindle, being sure that the ribbon will
unwind clockwise, and the empty core on the right spindle.

Empty core

New ribbon

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 Chapter 3 – Consumables

Pass the ribbon over its two rolls and under the empty core.
Be sure that the ink side will be upward.

Ink side

Stick the ribbon to the empty core and turn it counter clockwise a couple
of times to tension the ribbon.

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 Chapter 3 – Consumables

Insert the ribbon covers into the related holes on the two spindles.

Screw clockwise the two ribbon covers.

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 Chapter 3 – Consumables

Insert the Rear Indent in the Embosser starting from the Infiller right side.

Insert the Infiller vertical guides into the related slots on the Embosser.

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 Chapter 3 – Consumables

Insert the Infiller horizontal guides into the related slots on the Embosser.
Push the Rear Indent knob.

Tighten clockwise the Rear Indent knob.

S3000E Operator Manual Rev. 1.1 Page 22/34

 Chapter 3 – Consumables

3.3 Changing Tipper ribbon

WARNING

THE TIPPER IS AN HOT AREA, WORK CAREFULLY

Power off the machine, remove the plug and open the cover.
Pull the black knob and remove the ribbon spool.

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 Chapter 3 – Consumables

Cut the used ribbon.

Apply an adhesive tape half to the used ribbon.

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 Chapter 3 – Consumables

Apply the other adhesive tape half to the new ribbon.

Hold the ribbon and pull the black knob.

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 Chapter 3 – Consumables

Insert the ribbon spool into its two fixing disks and leave the black knob.

Push the Tipper button to unwind the ribbon trough its path.

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 Chapter 3 – Consumables

When the new ribbon is completely wrapped around the winding spool,
release the Tipper button.
Close the cover, plug and power on the machine; in a minute the Tipper
will be ready to work.

S3000E Operator Manual Rev. 1.1 Page 27/34


Chapter 4 – Error List
When an error occurred the LCD will show the messages listed below.
Apply the proper procedure to remove the error condition and then press
CLEAR key to continue (please read carefully the error comments).
ERROR CODE AND DESCRIPTION
E012 FMT N° ERR
E013 FMT NAME
E014 CARD DIM.
E015 UNIT MEASUR
E016 FIELD NAME
E017Y COORDINATE
E018X COORDINATE
E019 MANY FIELDS
E020 FONT ERROR
E021 CHAR SPACE
E022 FIELD ERR
E023 FIX FIELD
E024 NOT FIELDS
E025NOT COMPLETE
E026FIELD CMD
E027 FMT MEMORY
E028 FIELDBUFFER
S3000E Operator Manual
Chapter 4 – Error List
SYMPTOM AND CORRECTIVE ACTION
Format error, check the embossing format error.
The format number must be from 0 to 9 for the embossing.
Format error, check the embossing format error.
The Format name is max 8 digit. A SPACE or CR must
separate the format name to the next command:
F1 FN=TEST1 Y100X100 OK
F1 FN=TEST1Y100X100 WRONG
F1 FN=TEST 1 Y100X100 WRONG
Format error, check the embossing format error.
Wrong SX or SY command.
Format error, check the embossing format error.
Wrong Un command.
Format error, check the embossing format error.
The Field name is max 7 digit. A SPACE or CR must separate
the Field name to the next parameter:
N=LINE1 Y100X100 OK
N=LINE1Y100X100 WRONG
N=LINE 1 Y100X100 WRONG
Format error, check the embossing format error.
OK: Y100 X100; Y50 X50; Y050 X050
WRONG: Y10 0 X100; Y 50 X50; Y 050 X050
Format error, check the embossing format error.
OK: Y100 X100; Y50 X50; Y050 X050
WRONG: Y100 X10 0; Y50 X 50; Y050 X 050
Format error, check the embossing format error.
You exceed the maximum number of fields (50 max).
Format error, check the embossing format error.
Use font 0 (F0) or font 1 (F1).
Format error, check the embossing format error.
Wrong Cinn or CSnn parameters.
Format error, check the embossing format.
Check the syntax.
Format error, check the embossing format.
Check the syntax.
Format error, check the embossing format.
The format needs at least 1 field to be used.
Format error, check the embossing format.
Check the field.
Format error, check the embossing format.
Command or Parameter wrong.
Format error, check the embossing format.
The format memory is over.
Reediting the stored format and remove not needed Spaces in
order to reduce the used memory.
Format error, check the embossing format.
You exceed the maximum number of characters.
Rev. 1.1 Page 28/34
 Chapter 4 – Error List

ERROR CODE AND DESCRIPTION SYMPTOM AND CORRECTIVE ACTION

Format error, check the embossing format.

E029 ILLEGAL CHR
A wrong character is received and cannot be emboss.
E030 PROTOCOL Protocol generic error.
You’re trying to encode wrong characters.
E031 CHAR ON TKs
Please check the encoding data.
E032 OVFLER-DATA Too large buffer error.
Cad ID error in readback mode, chip personalization or card ID
E034 CARD ID ERR
field.
Machine status error when the setup is coming via SEP
E035MACHINE STAT
protocol.
E036 FIELD ENC Encoder data error.
E037 DOUBLE CMD Command already sent.
E101 FEEDER COMM Communication error. Please turn OFF /turn ON the machine.
Feeder down position error, check if:
a) Card jam;
E102 SENSOR DOWN
b) Down position sensor damaged;
c) Loading motor damaged.
Feeder up position error, check if:
a) Card jam;
E103 SENSOR UP
b) Up position sensor damaged;
c) Loading motor damaged.
No card enters the magnetic module.
If the hopper is empty add cards.
If the hopper isn't empty, check if:
a) Cards are stuck together;
E104 FEED. EMPTY b) Cards are bowed;
c) Mechanical impediments;
d) Alignment between modules;
e) The DC motor moves correctly;
f) Check for correct connection of the motor on the board;
g) Replace the motor.
E105 FEEDER JAM Feed card error
Error on module card output. Check if:
a) Card jam;
E106 CARD OUT
b) Card sensor damaged;
c) Motor damaged.
The card can’t be loaded; check if:
a) Card jam;
E107 NO UNLOAD
b) Unloading sensor damaged;
c) Unloading motor damaged.
E108 UNL NO MOVE The module can’t move. Check the motor.
E151 ENC COMM Communication error. Please turn OFF /turn ON the machine.
E152 MAG DATA Invalid data.
The machine stops with a card in the magnetic module.
E153 TK 1 EMPTY a) Check if the cards are up side down;
b) Check if the encoder head is connected correctly on the
board (two connectors).
The machine stops with a card in the magnetic module.
E154 TK 2 EMPTY a) Check if the cards are up side down;
b) Check if the encoder head is connected correctly on the
board (two connectors).
The machine stops with a card in the magnetic module.
a) Check if the cards are up side down;
E155 TK 3 EMPTY
b) Check if the encoder head is connected correctly on the
board (two connectors).

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 Chapter 4 – Error List

ERROR CODE AND DESCRIPTION SYMPTOM AND CORRECTIVE ACTION

The machine Stops with a card in the magnetic module.

E156 TK 1 ERROR a) Check if the magnetic stripe is scratched / dirty on track 1;
b) Clean encoder head
c) Check for timing belt tension.
The machine stops with a card in the magnetic module.
E157 TK 2 ERROR a) Check if the magnetic stripe is scratched / dirty on track 2;
b) Clean encoder head
c) Check for timing belt tension.
The machine stops with a card in the magnetic module.
E158 TK 3 ERROR a) Check if the magnetic stripe is scratched / dirty on track 3;
b) Clean encoder head;
c) Check for timing belt tension.
E159 TK 1 STX Error on the track 1 Start Sentinel.
E160 TK 2 STX Error on the track 2 Start Sentinel.
E161 TK 3 STX Error on the track 3 Start Sentinel.
E301 CHIP ERROR Smart card reading / writing error
E302 COVER OPEN The machine cover is open.
See E302; the error happened while the Embosser was
E303 COVER OPEN
punching, so the card will be rejected.
Check for X home sensor:
a) X home sensor is dirty: clean it with compressed air or lint
free cloth;
E304 X - HOME b) X home sensor isn’t connected correctly on the board.
Check that all pulleys are fixed on the shaft.
Check X motor connection.
Check the belt’s state.
Card is picked by embossing clamp and is taken to the
embosser’s exit.
Check for X end sensor:
a) X end sensor is dirty: clean it with compressed air or lint
free cloth;
E305 X - END
b) X end sensor isn’t connected correctly on the board;
c) Remove any impediments along the X embossing travel;
d) Check that all pulleys are fixed on the shaft;
e) Check X motor connection;
f) Check the belt’s state.
See E305; the error happened while the Embosser was
E306 EMB X END
punching, so the card will be rejected.
Card is embossed in a wrong way.
E307 Y HOME Y-axis movement error.
Remove any impediments along the embossing Y travel.
See E307; the error happened while the Embosser was
E308 EMB Y HOME
punching, so the card will be rejected.

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 Chapter 4 – Error List

ERROR CODE AND DESCRIPTION SYMPTOM AND CORRECTIVE ACTION

The card can even be picked or not by the embosser’s clamp

and the embossing sequence of the first drum isn’t completed
correctly.
If the clamp picks the card but doesn’t start punching and the
drum keeps on moving:
a) Check drum motor home sensor;
b) Drum motor home sensor is dirty: clean it with compressed
air or lint free cloth;
c) Drum motor home sensor isn’t connected correctly on the
E309 DRUM MOTOR board.
If the card is picked, but it is embossed in a wrong way
check:
a) Belt tension;
b) If pulleys are fixed on the shafts;
c) If the motor is moving correctly or it stalls.
If the card is picked by the clamp but the drum doesn’t move
check:
a) Drum motor connection on the board.
See E309; the error happened while the Embosser was
E310 EMB DRUM punching, so the card will be rejected.
The clamp holds the card, but the embossing cycle doesn’t
start.
Check the entry sensor:
a) Entry sensor is dirty: clean it with compressed air or lint
free cloth;
b) Entry sensor isn’t connected correctly on the board.
The clamp moves straight to embossing area without a card
E311CARD MISFEED or after having made a bad noise:
a) Check for Y home sensor;
b) Y home sensor is dirty: clean it with compressed air or lint
free cloth;
c) Y home sensor isn’t connected correctly on the board;
d) Check Y motor electrical connections;
e) Check if the pulley is fixed on Y motor shaft;
f) Check belt state.
The embossing clamp picks the card but the embossing
sequence of the first drum isn’t completed correctly.
Check for any mechanical impediments along the embossing
leverage.
If the card is picked by the embosser’s clamp but just one
character is embossed:
a) Check punch motor home sensor;
b) Punch motor home sensor is dirty: clean it with
compressed air or lint free cloth;
c) Punch motor home sensor isn’t connected correctly on the
E312 PUNCH ERROR
board.
If the card data aren’t embossed correctly check:
a) Belt status;
b) All pulleys are fixed on the shaft correctly.
The card is picked correctly by the embosser’s clamp and it is
placed correctly under the drum, but the embosser
mechanism doesn’t start, check:
a) If the embossing motor is connected correctly on the
board;
b) replace the motor.
Card not punched by the first embosser in infill way.
If ribbon is finished replace it.
E313 RIBBON INF If ribbon isn’t finished:
a) Check if ribbon is installed correctly;
b) check if ribbon advance sensor is working correctly.

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 Chapter 4 – Error List

ERROR CODE AND DESCRIPTION SYMPTOM AND CORRECTIVE ACTION

Card correctly loaded and then lost by the Embosser card

guide:
E314 CARD LOST
a) Card has been mistakenly removed;
b) Card jams in the previous module.
Carriage position over the limit. Check if:
E315 XY OVERFLOW a) Too many characters in the format;
b) Wrong format coordinates.
The card can even be picked or not by the embosser’s clamp
and the embossing sequence of the second drum isn’t
completed correctly.
If the clamp picks the card but doesn’t start punching and the
drum keeps on moving:
a) Check drum motor home sensor;
b) Drum motor home sensor is dirty: clean it with compressed
air or lint free cloth;
c) Drum motor home sensor isn’t connected correctly on the
E316 DRUM2 MOTOR board.
If the card is picked, but it is embossed in a wrong way
check:
a) Belt tension;
b) If pulleys are fixed on the shafts;
c) If the motor is moving correctly or it stalls.
If the card is picked by the clamp but the drum doesn’t move
check:
a) Drum motor connection on the board.
See E316; the error happened while the Embosser was
E317 EMB DRUM2 punching, so the card will be rejected.
The embossing clamp picks the card but the embossing
sequence of the second drum isn’t completed correctly.
Check for any mechanical impediments along the embossing
leverage.
If the card is picked by the embosser’s clamp but just one
character is embossed:
a) Check punch motor home sensor;
b) Punch motor home sensor is dirty: clean it with
compressed air or lint free cloth;
c) Punch motor home sensor isn’t connected correctly on the
E318PUNCH2 ERROR
board.
If the card data aren’t embossed correctly check:
a) Belt status;
b) All pulleys are fixed on the shaft correctly.
The card is picked correctly by the embosser’s clamp and it is
placed correctly under the drum, but the embosser
mechanism doesn’t start, check:
a) If the embossing motor is connected correctly on the
board;
b) replace the motor.
Card not punched by the second embosser in infill way.
If ribbon is finished replace it.
E319 RIBBON INF2 If ribbon isn’t finished:
a) Check if ribbon is installed correctly;
b) check if ribbon advance sensor is working correctly.

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 Chapter 4 – Error List

ERROR CODE AND DESCRIPTION SYMPTOM AND CORRECTIVE ACTION

E351 TIPPER COMM Communication error. Please turn OFF /turn ON the machine.
The card remained under the tipping zone with the platen
pushing on the card.
E352 TIPPER HOME
Check for any mechanical impediments along the tipping
movement.
The tipper ribbon foil doesn’t advance correctly.
Check if tipper ribbon foil is finished:
a) Replace ribbon.
If the card is attached to the ribbon with embossed chars
flattened:
a) Check plate movement sensor;
b) Plate movement sensor is dirty: clean it with compressed
air or lint free cloth;
c) Plate movement sensor isn’t connected correctly on the
board;
d) Check motor tipping encoder sensor;
e) Motor tipping encoder sensor is dirty: clean it with
E353TIPP RIBBON
compressed air or lint free cloth;
f) Motor tipping encoder sensor isn’t connected correctly on
the board.
If the card is tipped correctly, but doesn’t leave module check:
a) Take up ribbon motor’s connections.
If the ribbon moves correctly, but the card is not tipped:
a) Check ribbon advance encoder sensor;
b) The ribbon advance encoder sensor is dirty: clean it with
compressed air or lint free cloth;
c) Ribbon advance encoder sensor isn’t connected correctly on
the board;
d) The tipping ribbon foil may slip on one of the shaft.
See E535; the error happened while the Embosser was
E354TIPP RIBBON
punching, so the card will be rejected.
Too much pressure on the Tipper pad. Check if:
a) Too much pad steps in the format;
E355TIPPER PRESS
b) Pad sensor damaged or disconnected:
c) Tipper encoder disk damaged.
E356 WAIT TEMPER Waiting for the correct temperature for the tipper.
Tipper temperature too low (0°). Check if:
E357TEMP TOO LOW a) Heating probe disconnected or damaged;
b) Temperature probe disconnected or damaged.
Tipper temperature too high (over 200°). Check if:
E358TEMP HIGH a) Heating probe disconnected or damaged;
b) Temperature probe disconnected or damaged.

S3000E Operator Manual Rev. 1.1 Page 33/34

 Chapter 5 – Cleaning

Chapter 5 – Cleaning
To ensure that the system operates correctly, it is necessary to carry out
periodic cleaning of some of the components that otherwise could cause
problems in cards production.
To clean all the transport rubber rolls of the system, the Encoder module
head and the Chip contact [1], you must absolutely use isopropyl alcohol;
at this purpose, it can be used a cleaning card supplied by Matica.
To clean the two Loader rolls [2], use a clean cloth moisten with water.

[1]
[1]
[1]
[1] [2] [2] [1]

[1]

It is recommended to use the aforesaid products only for the indicated

components, in order to avoid damaging the system.
It is also useful to carry out a periodic general cleaning of the system, by
using a vacuum cleaner every week.

The “Preventive Maintenance Schedule” includes all the operations and

actions fundamental for the reliability of the system and must be
performed by qualified technical personnel.
The non correct or missing maintenance execution can carry out the decay
of the warranty in every form and type.
PREVENTIVE MAINTENANCE SCHEDULE
Time Cleaning
Daily - Cleanliness of encoding head
- Cleanliness and removal of dust and dirty from the machine
Weekly or 1.500 cards - Cleanliness of all machine rubber rolls
- Cleanliness of chip contact
Monthly - Cleanliness of sensors

NOTE: Belts, Rubber Rolls, Springs, Gears & Pulley and Encoding Heads
are considered worn out parts and not covered by machine warranty.

S3000E Operator Manual Rev. 1.1 Page 34/34