Alcatel-Lucent OmniPCX Enterprise

Communication Server

Business Account Calls

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Chapter 1
Overview

 Overview .................................................................................................... 1.1

Chapter 2
Basic description

 Basic description ................................................................................... 2.1

 Redial and memory keys ..................................................................... 2.1
 Accounting ............................................................................................... 2.1
 Network operation ................................................................................. 2.1

Chapter 3
Limits

 Restrictions .............................................................................................. 3.1

 
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Chapter 4
Configuration procedure

 Configuration ........................................................................................... 4.1

 Feature parameters ............................................................................... 4.1
 Configuring a business access class of service ........................ 4.2
 Declaring the number of digits to be dialed ................................. 4.2
 Programming a business account ................................................... 4.2
 Creating a prefix to charge a call to a business account ........ 4.3
 Rights ......................................................................................................... 4.3
 Storing business account call digits on the redial or memory
key ............................................................................................................... 4.3
 Checking number of errors on a business account code ....... 4.4

Chapter 5
Configuration examples

 Overview .................................................................................................... 5.1

 Granting access to local calls for all ............................................... 5.1
 User parameters .......................................................................................... 5.1
 Public network class of service parameters ............................................. 5.2
 Barring rules ................................................................................................ 5.2
 Barring rules for speed dialing numbers .................................................. 5.3
 Granting access to international and long distance private
calls for some users .............................................................................. 5.4
 Defining a trunk group access prefix ........................................................ 5.4
 Defining a private call profile ..................................................................... 5.4
 Configuring a private access class of service .......................................... 5.5
 Configuring user related parameters ........................................................ 5.5
 Configuring private calls connection rights ............................................. 5.7

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 Granting access to international and long distance business

calls for some users .............................................................................. 5.8
 Configuring business project details ........................................................ 5.8
 Creating business projects ........................................................................ 5.9
 Configuring a business access class of service ...................................... 5.9

Chapter 6
Operation

 Operation ................................................................................................... 6.1

 
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1 

1.1 Overview
The cost of a call can be charged to a specific business account (project), configured by the
system administrator.

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2.1 Basic description

Before dialing the number, the user enters the business account/project prefix, followed by the
desired business account/project number.
For more information on how the accounting application operates, see module Internal
accounting - Overview.

2.2 Redial and memory keys

As of R2.1, a business call is recorded on the redial key. It can also be recorded on the
memory key of the set (at any time when hearing the ringing tone or during the conversation).
A system parameter allows or prohibit this feature.

2.3 Accounting
Accounting tickets identify business account calls with the title Business.
If a business account call is forwarded:
- In case of an automatic forwarding (or overflow): only one ticket is generated.
- In case of a manual forwarding: two tickets are generated (one for each set).

2.4 Network operation

This functionality is available on an ABC network, provided that system data (installation data
and length of business account codes) are identical on all nodes. Project account codes are
broadcast on the network and must therefore be the same on all nodes.

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3.1 Restrictions
The attendant must always dial a business account code number (if the field Business
Pref.With Business No. is set to False, this does not apply to attendants).
The attendant does not need to enter a password to assign a business account number.
An attendant can always transfer a business call to a set and a set can always transfer a
business call to an attendant. After transfer, the call is still identified as a business call on the
accounting ticket.
Call-back on a busy TL trunk is not possible for business accounts:
- if the field No control: Business Account Code is set to True and
- if the field Business. Pref.With Business No. is set to False.

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4   

4.1 Configuration
To implement business account management, you must:
- Configure business account management parameters
- Configure a business access class of services
- Determine the number of digits to be used for business account codes
- Declare individual business accounts
- Create a business account code charge prefix
- Grant users the right to charge calls to a business account
- Allow (or prohibit) storing a business account call on the set memory or redial key.

4.2 Feature parameters

1. Select: System > Other. System Param.
2. Review/modify the following attributes
No control: Business Account Code
Business Pref.With Business No.
Project prefix With Code
Transfer all Business Call Types
Default value: False. Set to True to disable
business account control. In this case, the number
dialed is not checked (it may not be listed in the
table of business account numbers).
Default value: True. The user must enter the
business account number after the business call
charge prefix. If this parameter is set to False, the
user does not enter business account number and
the business account number field is completed
with # characters (same number of characters as
business account number).
Default value: False. Set to True, the user must
enter set password before trunk seize.
Default value: True. Set to True, all types of
business calls can be transferred and parked. Set
to False, business account calls with no number or
number control cannot be transferred or parked.
This option only concerns set parking and set to
set transfer. It is operational when the No control:
Business Account Code attribute is set to True
and the Pref.With Business No. is set to False
(business account calls with no business/project
code). In all other cases (with business/project
code and checking (control) of this code), the user
has the right to transfer and park calls.
Note:
This attribute must be identical on all network nodes.

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Project code in redial key Default value: True. Business account calls are
handled by the redial key except for checked
business/project codes (see the No control:
Business Account Code attribute above).

3. Confirm your entries

4. End

4.3 Configuring a business access class of service

1. Select: Classes of Service > Access COS > Business Access COS
2. Review/modify the following attributes
Public Network COS Enter the number for users' Public Network class of
service
Area Identifier Enter a number for the area identifier. Each area
authorizes or forbids calls during the day, night or
two other states, as defined by the system
administrator.
Business Access Rights
Night Enter 1 to authorize business access for all sets of
Day the entity at the proposed periods of time
Mode 1
Mode 2

3. Confirm your entries

4. End

4.4 Declaring the number of digits to be dialed

1. Select: Specific Telephone Services
2. Review/modify the following attribute
Project account code Length
Enter the length of project (business account)
numbers (from 1 to 12 digits).
Example:
Three digits means that business account numbers must
be three digits long.

3. Confirm your entry

4. End

4.5 Programming a business account

Up to 9999 business account numbers can be created.
1. Select: Specific Telephone Services > Project account code

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2. Review/modify the following attributes

ID Number Enter a system identification number (1 to 9999).
Project account code Enter a number (its length must be as configured
above). Users must enter this code to charge the
call to this business account (project).

Caution:
The business account number table must not contain any "#####..." numbers to avoid confu-
sion with the case where business account is enabled, but no individual business accounts
have been defined.
3. Confirm your entries
4. End

4.6 Creating a prefix to charge a call to a business account

1. Select: Translator > Prefix Plan
2. Review/modify the following attributes
Number Enter prefix number.
Prefix Meaning Select External Features.
External Features Select Business account code.

3. Confirm your entries

4. End

4.7 Rights
User rights for this feature are configured in Phone Features Classes of Service.
1. Select: Classes of Service > Phone Features Classes of Service
2. Review/modify the following attributes
Tel. Features COS ID Enter the phone features class of service for the
users concerned.
External Services
Business account code The value 1 allows calls to be charged to a
business account, 0 prohibits this.

3. Confirm your entries

4. End

4.8 Storing business account call digits on the redial or memory

key
1. Select: System > Other System Param

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2. Review/modify the following attribute :

Project code in Redial Key
Select True to allow storing all business
account call digits in the set redial or memory
key.
Select False to inhibit storage of the call digits
in both these keys.

3. Confirm your entry

4. End

4.9 Checking number of errors on a business account code

See module Secret code attempt control - Overview.

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5  

5.1 Overview
A customer expresses the need for:
1. All users to access local calls free of charge (local calls being calls outside the system but
limited to a given geographical area, as set by the public network access provider)
2. Some users to make private long distance and international calls. These calls are to be
metered and charged to each user individually.
3. Some users to make business long distance and international calls. These calls pertain to
specific business accounts/projects and are to be metered and charged to the
corresponding business account/project.
The system consists of one entity only and telephone sets are accessible to all.
Some 100 direct speed dialing numbers are already configured in the system.
The customer uses the OmniPCX internal metering facilities (for more information on internal
metering, see: module Internal accounting - Overview.

5.2 Granting access to local calls for all

The system administrator must:
- Check which entity and public network class of service is assigned for all users
- Define the authorized dialing for the public network class of service
- Configure barring rules for the entity of all concerned users
Note:
For more information on limiting dialing rights to specific numbers, see: module Numbering conver-
sion - Barring.
- Ensure these barring rules also apply to speed dialing numbers

5.2.1 User parameters

1. Select: Users
2. Review/modify the following attributes
Directory Number Enter the directory number of the user set to
check/modify
Entity number Keep the default value or assign a different
entity to this user set
Note:
Set dialing rights are configured per entity (see
above)

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Cost Center ID These three parameters are to be managed

Cost Center Name according to the desired metering options. See
module Internal accounting - Overview
Charging COS
Public Network COS Assign a Public Network class of service to
this user

3. Confirm your entries

4. End

5.2.2 Public network class of service parameters

1. Select: Classes of Service > Access COS > Public Access COS
2. Review/modify the following attributes
Public Network COS Enter the Public Network class of service
assigned to the concerned users
Area Identifier Enter a number between 1 to 64.
Each area authorizes or forbids calls during the
day, night or 2 other states, as defined by the
system administrator. This area will correspond
to local calls.

3. Input the data entered above

Public Access Rights
Night Enter 1 to authorize public access for all sets of
Day the entity at the proposed periods of time
Mode 1
Mode 2
To configure the periods of time defined for an entity (for each day of the week), see:
module Call distribution - Configuration of an entity
4. Confirm your entries
5. End

5.2.3 Barring rules

The system administrator must:
- Create a discriminator
- Configure barring rule for a specific discriminator
- Assign discriminators to the users' entity
5.2.3.1 Discriminator
1. Select: Translator > External Dialing Plan > Dialing (Numbering) Discriminator
2. Review/modify the following attributes

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Discriminator No. Enter a number for this discriminator

Name Enter a name in order to easily identify the
rule(s) included in this discriminator

3. Confirm your entries

4. End
5.2.3.2 Configuring a barring rule for a discriminator
1. Select: Translator > External Dialing Plan > Dialing (Numbering) Discriminator >
Discriminator Rule
2. Review/modify the following attributes
Discriminator No. Enter the discriminator number created above
Call Number Enter the first digits of the numbers authorized,
i.e. in this case the first digits of local calls
Note:
For information on digit wild cards, see: module
Numbering conversion - Configuration procedure §
Real discriminators
Dialing Area Enter the dialing area for users' Public Network
COS, as defined § Public network class of
service parameters

3. Confirm your entries

4. End
5.2.3.3 Assigning discriminators to an entity
1. Select: Entities > Descend hierarchy >Discriminator Selector
2. Review/modify the following attributes
Entity Number Enter the users' entity number
Discriminator 00 Enter the number of the real discriminator, as
or any of the following discriminator listed defined § Discriminator and § Configuring a
barring rule for a discriminator
Note:
Up to 8 discriminators can be implemented for any
given entity.

3. Confirm your entries

4. End

5.2.4 Barring rules for speed dialing numbers

For more information on speed dialing numbers, see: module Speed dialing - Overview.
1. Select: Speed Dialing > Direct Speed Dialing Numbers > Direct SpdDl No. Pref.
2. Review/modify all speed dialing numbers on which to apply the barring rule defined above

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Direct Speed Dial No. Prefix Enter the speed dialing number to
check/modify
Call Restrictions - Barring Select True to apply the barring rule defined
above to this speed dialing number

3. Confirm your entries

4. End

5.3 Granting access to international and long distance private

calls for some users
For more information on private calls, see: module Private calls - Overview.
The system administrator must:
- Define a private trunk group access prefix
- Define a private call profile (which corresponds to metering options)
- Configure the private access COS
- Configure user related parameters
- Configure connection rights for private calls

5.3.1 Defining a trunk group access prefix

1. Select: Translator > Prefix Plan
2. Review/modify the following attributes
Number Enter a number for this prefix (in accordance
with the system dialing plan)
Prefix Meaning Select Personal Trunk Group Seizure
Prefix Information Enter the number of the trunk group to be used
by users making private calls
Private Call Profile Assign a private call profile for all users dialing
this trunk group access prefix

3. Confirm your entries

4. End

5.3.2 Defining a private call profile

1. Select: Translator > Private Call Profile
2. Review/modify the following attributes

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ID Enter the number of the profile assigned to the

prefix (see above)
Use PIN Select True to make users dial their PIN code
before they can access the trunk group
Use secret code Select True to make users dial their telephone
set secret code before they can access the
trunk group
User type in accounting ticket Select Accounting ticket w. PIN user ind. to
display PIN user numbers in metering reports
Public Network COS Enter the number for users' Public Network
class of service, as defined § Public network
class of service parameters

3. Confirm your entries

4. End

5.3.3 Configuring a private access class of service

1. Select: Classes of Service > Access COS > Descend hierarchy > Private Access COS
2. Review/modify the following attributes
Public Network COS Enter the number for the concerned users'
Public Network class of service, as defined §
Public network class of service parameters
Area Identifier Enter a number for their area identifier
Note:
This area must be different from the one defined §
Public network class of service parameters
Private Access Rights
Night Enter 1 to authorize private access for all sets
Day of the entity at the proposed periods of time
Mode 1
Mode 2

3. Confirm your entries

4. End

5.3.4 Configuring user related parameters

5.3.4.1 Granting users access to private calls
1. Select: Classes of Service > Phone Features Classes of Service
2. Review/modify the following attributes

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Rights
Prot. against Priv. call Enter 0 to authorize users belonging to this
class of service to access private calls

3. Confirm your entries

4. End
5.3.4.2 Assigning classes of service to a user
1. Select: Users
2. Review/modify the following attributes
Directory Number Enter the directory number of the set to
configure
Tel. Features COS ID Enter the number of the class of service
defined § Granting users access to private
calls
Public Network COS Enter the number of the class of service
defined § Public network class of service
parameters
Connection COS ID Enter the number of the class of service
defined § Configuring private calls connection
rights
Note:
This attribute must match the connection class of
service defined § Configuring private calls connec-
tion rights when the PIN type of control (defined §
Configuring a set's secret code and PIN number )
is By category

5.3.4.3 Configuring PINs and sets' secret code

5.3.4.3.1 Defining PIN code length
This operation can only be performed when no PIN code has been previously defined for the
system.
1. Select: System
2. Review/modify the following attributes
PIN length Enter the number of digits for all system PINs

3. Confirm your entry

4. End
5.3.4.3.2 Configuring a set's secret code and PIN number
1. Select: Users
2. Review/modify the following attributes

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Directory Number Enter the directory number of the set to

configure
Secret Code To modify the set's secret code, enter 4
different digits
Confirm Confirm the secret code entered above
PIN (Personal Ident.No.)
PIN No. Enter the PIN for this user (the number of
digits must agree with the configuration in §
Defining PIN code length
Secret code Select True to force the user to dial the set's
secret code before accessing private calls
Type of control Select:
• By category: to allow this PIN to be used
from any set in the system, provided the
user's private calls connection class of
service is compatible with that of the
physical set used
• Restricted to owner set: to limit the use
of this PIN to its associated user set
• Universal access: to allow this PIN to be
used on all sets in the system
• By group: to limit the use of this PIN to a
specific PIN group
PIN group number Enter the group number to which you want this
PIN to belong
Note 1:
This attribute is only useful provided the type of
control above is By group
Group PIN control Select:
• No group: no private call with a PIN
controlled by group is possible from this
set
• All groups: all private calls with a PIN
controlled by group are possible from this
set
• By group number: only private calls with
a PIN controlled by group (PIN group
number identical to the group number of
the set) are possible
Note 2:
This attribute is only useful provided the type of
control above is By group

3. Confirm your entries

4. End

5.3.5 Configuring private calls connection rights

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This parameter is used only when the user's PIN is controlled By category (see: § Configuring
a set's secret code and PIN number ).
1. Select: Classes of Service > Private Calls Connect.COS
2. Review/modify the following attributes
Private Calls COS ID Enter the number of the connection call class
of service to configure. This number must be
identical to the connection class of service
defined § Assigning classes of service to a
user
For more information on telephone sets' connection rights within the system, see: module
Connection rights - Overview.
3. Confirm your entries
4. End

5.4 Granting access to international and long distance business

calls for some users
The system administrator must:
- Configure business project details
- Define the different business projects in the system
- Configure the business access class of service

5.4.1 Configuring business project details

1. Select: System > Other System Param.
2. Review/modify the following attributes
No control: Business Account Code
Business Pref.With Business No.
Business prefix with code
Keep the default value False to allow system
control of the business project number
If set at True, authorized users must enter the
business account number after the business
call prefix.
Keep the default value True to force users to
enter the telephone set's secret code for any
business account call

3. Confirm your entries

4. End
5.4.1.1 Creating a business account code prefix
5.4.1.2 Determining the number of digits for business projects
1. Select: Specific Telephone Services
2. Review/modify the following attribute

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Business account code length Enter the desired number of digits for all
business accounts

3. Confirm your entry

4. End

5.4.2 Creating business projects

1. Select: Specific Telephone Services > Business account code
2. Review/modify the following attributes
Note 1:
Up to 255 business account codes can be created.

ID Number Enter an ID number for the project to create

Business account code Enter the corresponding business account
code
Note 2:
This account code appears in metering reports

3. Confirm your entries

4. End

5.4.3 Configuring a business access class of service

1. Select: Classes of Service > Access COS > Business Access COS
2. Review/modify the following attributes
Public Network COS Enter the number for users' Public Network
class of service, as defined § Public network
class of service parameters
Area Identifier Enter a number for the area identifier
Note:
This area must be different from the one defined §
Public network class of service parameters
This area will correspond to international calls.

3. Input the data entered above

Business Access Rights
Night Enter 1 to authorize business access for all sets
Day of the entity at the proposed periods of time
Mode 1
Mode 2

4. Confirm your entries

5. End

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6 

6.1 Operation
The user must dial the following numbers to make a call on a business account.
Business account prefix+[project account code]+[password]+trunk group prefix+external
number.
The [project account code] and [password] fields are optional and depend on management.
Example (with project account code requested but no password requested):
Creating a Business account code prefix: 02.
Project account code Length: 5.
Project account code: 00468.
The number dialed by the user is then:
02 00468 00 02 98 27 10 21
Business Business Trunk group seize prefix External number
account prefix account number

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