The Home of Good Landlords

“To improve the world of renting by bringing landlords and tenants together through people-focused technology”

1
Introduction to MakeUrMove
National Property Lettings & Management Company

Established in 2008

LOLA - An award winning technology platform built in house

Full agency service available

Portfolio of over 300 managed or rent collection properties

Over 30,000 properties registered on our system

MakeUrMove Clients
2500+ Properties advertised in 2017

3000+ predicted for 2018

Equivalent to 15 branches nationally

25000+ Landlords

200,000+ registered searching Tenants

10,000+ Tenants successfully let with MakeUrMove

Meet the team
Managing Director – Alexandra Morris

Head of Operations – Charlotte Dowey

Head of Marketing – Simon Dalley

Developer – Samurdhi Munasinghe

Full Time Property Manager – Iga Maciejewska

Letting Account Manager – Beth Irons, Andie Wolstenholme,

Samantha Crossley, Shamir Williams, Samantha Hickman

Sales Executive – Tom Turton

Total – 9FTE & 2PTE

Step 1 Going Live

Property
Lettings
with LOLA the online letting platform
Step 2 Viewings & Offers

Step 3 Closing a Tenancy

1. Going Live

• All properties will be stored in account

• Marketing can be done at the click of a button
• Property documents and photos are stored against
the property record in your account
• Your tenant specifications are recorded and
displayed in the advert
• The listing appears on Rightmove and Zoopla
within 1 hour of publishing
• The property is emailed out to our database of
searching tenants
2. Viewings & Offers

• Email matching to our database of searching tenants

• Viewings booked online 24hrs a day
• Viewing confirmations sent by SMS and email
• Auto reminders and follow ups
• Offers made online 24hrs a day
• Reference checks are completed online
3. Closing a tenancy

• Reference check status displayed in account

• Completed reports added to account
• Once approved tenancy documents are created
• Documents are sent for online signature to landlord and then to
tenants and guarantors
• Completed documents are stored in account and sent by email to all
parties
• Check In appointments are confirmed and key handover arranged
• Rent & Deposit payments requested
• Deposit lodged with The Deposit Protection Scheme
Annual gas safety inspection & certification

Legionella Risk Assessments

Annual PAT testing

EICR – Electrical Installation Condition Report

Compliance
Right to rent checks

Professional Inventory Completion

Deposit Registrations

Smoke Alarm & CO2 Alarm Assessments/Installations

DIY Property Management
Using LOLA our bespoke technology platform

Safety
reminders

Document
storage
Full Property Management

24hr Emergency
Tenant Line

Bi-annual
Monthly reporting
inspections

Routine & Planned

Maintenance Tenancy Renewals
Handling

Arrears
Management
Professional Memberships

Members of The Members of the Registered with

ARLA
Safe Agent Property Residential the Information
Propertymark
Registered Ombudsman Landlord Commissioners
registered
Scheme Association (RLA) Office
Leading Industry Debate
We invest in research to better understand the market, our
clients and the challenges facing the industry.
 What do our
customers
say about us?
 John Collier
“Outstanding company that goes above and beyond your
expectations.”

Sharon Healy
“I found Makeurmove an excellent company to work with”

Leslie Ashby
Rated Excellent from 652 Reviews
“Very professional excellent service deserves 6 stars”