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This chapter is about studies and literatures that are related to the online system that the
proponents made use of different reading materials (such as thesis, articles, and other web articles)
that will help extending the knowledge of the proponents. These reading materials will also guide
the proponent to improve and develop their proposed system more effectively.
I. RELATED LITERATURE
A. LOCAL LITERATURE
http://www.studymode.com/essays/658-Apartelle-Online-Reservation-System-
375787.html
Bituin Abi, (August 2010), 658 Apartelle Online Reservation System. Short term
base lodging is the main reason that a hotel has been established. In the Philippines,
wherein many foreign people go and have a vacation, hotel is always their first destination
to have relaxation after long hours of travel in an airplane. Because of the rapid increase of
foreigners visiting the Philippines for a vacation, a common sight is the establishments ad
As the result of the competition between different hotels, various business strategies
had been made to attract customers, such as putting discounts, having beautiful and
relaxing environment and above all having a state of the art computer system and facilities.
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The current problem observed is the manual guest list records, the manual reservation of
guests, the manual booking of rooms for the guests which takes a long time to accomplish.
Similar to the proponent’s study Altaroca Mountain Resort and Convention Center
www.mdti.com.ph
MDTI is one of the best travel and tours Company in the Philippines. MDTI was
established in 1975 due to lack of tourist industry here in the Philippines. Located in the
Makati Business District as their head office, MDTI operates all over the country.
MDTI are served to give quality services and products to the customers. Keeping
their moral, professional, ethical standards in their operations, making great leadership in
the business travel industry and honesty as they could meet the customer needs. The system
will allow clients to look for the available services of the company with the use of online
reservation.
paper works. Nowadays internet and computer have big parts in their daily lives because it
makes their work faster. The clients could also save their time and effort by booking online.
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Boracay Grand Vista Resort and Spa
http://www.grandvistaresort-boracay.com
The Boracay Grand Vista Resort and Spa has an online reservation system. It
includes the supervising of schedule, reserving facilities and rooms, guest information and
confirmation of the guests if they are sure to reserve some rooms. Customers do not need
Similarities of the proposed system includes reserving of the facilities and rooms
in the resort. Unlike the proposed system, the customer is required to make an account in
order to make a reservation or cancel a reservation. Making an account will help the
company to make sure that the customer’s personal information is secured and the company
http://www1.hilton.com
This hotel has an online reservation system that checks if the customer has an
existing reservation. The customer has a confirmation code to enter if they have already a
The proponents’ system also has a database which can check if the customer already
has an existing account. And making an account will help the customer to cancel or
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B. FOREIGN LITERATURE
http://www.liacs.nl/assets/Bachelorscripties/2006-08JanneLouw.pdf
system that can be used online. This system allows the guests to do their booking online
by them self. Some of task that the system can do are providing a query for arriving date
and the length of staying, providing the number of On rooms, view all available rooms and
provides user the ability to choose one or more of them, recording the number of on rooms,
view all available rooms and provides the user the ability to choose one or more of them,
recording kind of guests and how many going to be in the single room, providing the cost
of booking, asking the users if they want additional service; such as, dinner or breakfast,
storing the guests detail; like, name, address and telephone, asking the user for
confirmation, final confirmation views with the detail of booking and the guests can review
The proponents’ system also allows the client to do their booking online and make
transactions by them self. The proponents’ system also provides a query for arriving date
and departure date, view all the rooms and let the user choose what kind of accommodation
they want. Unlike UML Hotel Reservation System the proponents’ system do not include
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Online Reservation for Wilshire Plaza Hotel
http://www.hollywoodroosevelt.com/index.php?page=hrh
The system has a login account for the customers. The reservation procedure
includes the arrival and departure date. It also indicates the rooms that are still available or
not. Then the customer chooses the room/rooms to stay in. the customer also fills-in the
guest form and confirms reservation. The billing/payment is done at the hotel upon
checking.
Wilshire Plaza Hotel’s system is similar to the proposed system of the proponents.
It also has a login account for the customer for them to view their current and old
reservations. The customers could choose the dates, rooms, amenities, and the function
rooms they want to reserve. However, the initial payment and the full payment will be done
D. Wardell, 2012
David Wardell discussed the nature of hotel reservations in the world nowadays.
According to the article, the lodging industry is the most under automated segment of the
international travel industry. Reservations are often still dealt with by hand. This lack of
chains and hotel industry as a whole. In addition, a successful reservation system requires
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a database inventory system that when processed, a message is transmitted to the property
in question with information that the local guest info database should be updated.
The study of David Wardell helped the proponents to know the current trend in
online reservations system. The system also provides a well-organized and secured
database so that it can give guests an easy way to book reservations. The guests will also
know about the details beforehand because the system has a real time reservation check
that gives the guest exact information about the availability of each types of rooms,
amenities and facilities. This will not only help the guests to save their time and effort but
http://knowledgebase.hudsonltd.com/article.php?id=146
The Hudson Group Knowledge Base was designed for clients of The Hudson Group
and their suite of transportation management applications. The Knowledge Base provides
many quick self-help answers to common or frequently asked questions. Using the online
Billing Utility, Hudson clients who accept reservations from the HWeb Reservations
System, can view the history of reservations that are recorded online for a single day,
week, month, or other period of time. A common use of the billing utility is to obtain
statistical data for online reservation system, useful when reviewing monthly statements
from the Hudson group reflecting totals for reservation recorded online.
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Similar to the study, the proposed system will be able to track down the weekly,
monthly and yearly reservation. This will help the management to monitor the rates of
A. LOCAL STUDIES
Online Billing and Reservation System for Royal Palm Paradise Resort
The system contains two pages which are Administrator page and Customer page.
The administrator page has the authority to access the whole system and will be able to
update all the records of the customer for reservations made through phone call or walk-in
customers, change the status of the reservation of the customers, update the list of the
facilities available in the resort. Computation of bills of reservation and add-ons, and
The proponent’s system also contains two pages similar to the Online Billing and
Reservation System of Royal Palm Paradise Resort, wherein Administrator page will
manage all the transaction made by the customer/user. In Administrator page can all so see
reports, update all records and the list of the facilities in the resort.
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Online Billing and Reservation System of Adams Beach Resort
The Online Billing and reservation System of Adams Beach Resort was developed
in order for the company to have a systematized form of operation and transaction in
addition to a trouble-free work for the officers-in-charge. The system has a user-friendly
The similarities of Online Billing and Reservation System of Adams Beach Resort
to the study of the proponents is that it also aims to have a systemized form of operation
and transaction for the clients and to help the manager to have a trouble-free work. The
proponents’ system also have a user-friendly environment/website where the clients can
also see the different rates, amenities and reservation packages offered by the resort.
Carmona, Cavite
Viewfort Terrace Viewhill’s main problem is the lack of technology which leads to
conflict of schedules, data inconsistency, data redundancy, data loss, lack of security and
it is space consuming. Because all of the transactions are stored in one logbook, all of these
problems are encountered by the management. In order to avoid these problems, the
proponents proposed an online billing and reservation system for Viewfort Terrace
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Viewhill Resort. The system has a database for the resort where all of the company’s
transactions are stored and it has also the ability to compute all the billings of the client.
Carmona,Cavite has similarities to the study of the proponents because of the following
problems. In terms of the problems data inconsistency which make it more difficult to know
what is the exact date of reservation made by the client, data redundancy which duplicates
the reservation information, poor data security meaning the data is not safe from alteration
and deletion. The study will help the proponents in solving these problems through the
The information system provides graphical and textual information about the resort.
This includes location, prices and other information regarding the resort and what it can
prefer. It is created with a user friendly environment because the proponents are aware that
not all persons who will view the website are advanced users. The reservation with billing
system included in the proposed system is very competent. Through this, customers can
make a reservation by just accessing the website. Thus, this can be helpful to the customers
in terms of cost and time. Cost and time, because they do not have to go personally or call
to the company to ask for reservation. This feature will not just favourable to the customers
but to the company too. Having an online reservation system will make an edge over the
companies.
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The Online Reservation with Billing System for Puerto Real Resort is similar to the
proponents’ system because the Altaroca Mountain Resort and Convention Center’s
website also provides the graphical and textual information about the resort. The
information also includes the location, prices, weddings and functions, facilities and
services and other information that the resort can offer. The proponents will also make a
user-friendly system that is more convenient to the clients to book reservations and make
transactions in terms of cost and time. Similar to the study the proponents system’s will
The “Online Reservation with Billing System for Villa Silvina Resort” done by B.
Zapanta, Belardo, Flores and Sobrevilla is a system that is mostly focused on making
reservations for the resort and the rooms in their resort. The system is also capable of
displaying the billing statement of a particular customer and can also produce receipts of
basis.
The proponent’s system will generate reports similar to Online Reservation with
Billing System for Villa Silvina Resort. The website created by the proponents has the
features of the resort, and the system can track all the amenities available for the customers.
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B. FOREIGN STUDIES
http://www.bug-hotel.org
The Bug Hotel Reservation System allow one to find the ideal bed and breakfast
inn, whether by location, amenities, online bookings, recipes, special packages, last-minute
availability. It also offers a wide variety of additional information to enhance inn travel
experience. The hotel was designed to simplify the task of online booking. It provides users
a unique, intuitive and easy to use interface that improves the way people use the web
today. Through personalization and rich features, Bug Hotel Reservation system enhances
the entire Web experience. Bug Hotel Reservation System offers an online web based
reservation system for hotels, properties, motels and B&B’s at affordable prices.
Similar to the Bug Hotel Reservation System, Online Billing and Reservation for
Altaroca Mountain Resort and Convention Center allows every clients to find the ideal bed
or room that they want. But unlike the Bug Hotel Reservation System they are not allowed
to reserve food and drinks. The proposed system of the proponents will also help the clients
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Online system of Starwood Hotels
http://www.starwoodhotels.com
The system has a feedback page that is redirected to a new browser where users
will give their reason for commenting, their comment, rating, about the website and their
The proponent’s proposed system has also feedback page. The proponent know that
feedback page is a big help for the resort and for customer. To know all the suggestions
and opinion of the customers so that the resort can improve the services they give to the
customers.
http://www.rochesterhotel.com
The online system of Rochester Hotel is simple yet very informative way to attract
customers. The design of the webpage is based from the historical theme of the hotel. The
reservation can be accessed by the customers easily. The reservation procedure of the
Rochester Hotel starts with the simple input of arrival and departure of the customer in the
Similar to the study, the Online Billing and Reservation System for Altaroca
Mountain Resort and Convention Center will be simple yet very informative in a way
where the clients will understand easily on how they can make transaction and book
reservations. The reservation procedure of the proponent’s systems also starts with the
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input of the check-in and check-out date of the clients and then it will proceed to the input
http://www.clubnoosa.com.au
The Club Noosa Timeshare resort features the screenshots of the resort as the
banner. It has a Location button for the guide to the new comers. There is a Facilities link
where the rooms are well explained and arranged from the highest rate to lowest rate. In
the Contact and Booking Section the customer can contact the management for their needs.
Similar to the Club Noosa Timeshare Resort’s website, Altaroca Mountain Resort
and Convention Center’s website also provides the screenshots of the resort as a banner, it
also has a gallery which the clients can see the different type of rooms, function rooms and
other services that the resort can offer. Altaroca Mountain Resort and Convention Center’s
website also has a Location link where the directions of the resort is displayed. There is
also a Facilities link where the rooms, viewing decks, treehouses, huts, lanais, pools, bar
and café, recreational activities and function rooms are well explained.
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Furnace Creek Inn and Ranch Resort Online Reservation System
(http://www.furnacecreekresort.com)
The online reservation system of the Furnace Creek Inn and Ranch Resort features
reservation, inquiry and checking of the available facilities. The search feature of the
system helps the user to find the Inn and Ranch Resort near their place if possible.
Due to the amount of Inn and Ranch in other places for easy access for the
customers and for faster transactions of reservation, they formulated an online system for
this particular problem. The difficulty of manual reservation process and inexistence of
database urged them to improve the system used in their Inn and Resort.
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