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Faisal Baig

Cyber Security Analyst / Engineer – ITIL | CEH | Prince2

Mobile: 0 404 841 311
Email Address: fbaigcv@gmail.com
LinkedIn: https://www.linkedin.com/in/faisal-baig-2017


 Skilled IT professional with proven track record of working with High profile clients. Over 15+
years of experience working critical security incidents and delivering/managing complex IT
Security solutions/projects.
 Highly experienced with cyber investigations and troubleshooting and resolving complex
issues within environments.
 Depth of experience working within the technical teams to carry out complex
implementations to best suit the organisations security requirements.


 Agile Scrum Master - The project management approach & concepts with best practices for Agile
and Scrum
 ITIL (Foundation) - Best practice techniques for the optimization of IT services
 Prince2 - Construct sound business cases demonstrating that project benefits
 CEH - Certified Ethical Hacker
 CHFI - Computer Hacking Forensic Investigator
 CCNA - Cisco Certified Network Associate
 Construction Induction (CPCCOHS1001A) - Australia
 NBN Enable – Fibre-to-the-Curb (FTTC) nbn™ network technology - Australia

Experience & Professional Development

Cyber Security Analyst – CYBERFUL Security Pty Ltd (Sydney – Head Office)
Sept 2017 - Present

As a Cyber Security Analyst at CYBERFUL SECURITY, my responsibilities include researching

emerging trends and technologies to increase the organization’s efficiency and effectiveness. Liaise
with stakeholder, Australian and International security vendors to suggest, facilitate Business
Requirements and meet specific client needs and prepare an analysis of costs and benefits.
Key Responsibilities

 Prioritized ways to add new functionality to existing infrastructure and facilitate training and
webinars for support team.
 Manage the installation and configuration of new systems to customize them for the
 Conduct testing to ensure that the systems work as expected
 Train the system’s end users and write instruction manuals
 Continuously work towards improving reporting metrics and create, maintain operational
process documentation that improve collaboration with other service desks.
 Developed Partnership with – Esset Antivirus, Escan Antivirus, International Security
 Liaise with new and existing customer for Information Security solution and services
 Suggested, Developed and Promoted the sale of Ecommerce through online portal
 Conducting webinar with Vendors and Tech Teams on awareness with latest technology
investigation and support
 Client Facing for IS Technology issues relating to Intellectual Property, Data Breach or Cyber
 Collaborating with Universities and Government Agencies for Security Research Center for
advancement in Forensics, Cyber Security and Fraud using Deep learning, Data Analytics
 Responsible for designing and implementing security solutions/products to continually
enhance the security posture of the organization. Involved in product evaluation/POC and
assisting in advising the best possible solution to benefit the organization.

IT Systems Analyst – The Dept. of Criminal Investigation (Electronics and Cyber

Crime Combating Dept.) Govt. of KUWAIT
FEB 2002 – May 2017

As an integral part of the IT Security & Networking team at Dept. of Criminal Investigation, I
have served in many key projects and served in multiple different roles and functions with the primary
goal of obtaining operational excellence for the organization and providing the high level of technical
competency to resolving some difficult cyber incidents.

Key Responsibilities

 Utilized technology to design new IT solutions, investigate cases at all levels in the Electronics
and Cybercrime Department of the Ministry of Interior, Kuwait. Developed training programs
for Law enforcement officers and IT Technicians to manage cyber security software.
 Provide technical support for 50+ users and ensure proper maintenance of workstations,
printers, and peripherals via phone, on-site and email.
 Respond to user service requests and expediently resolve trouble tickets to maximize system
 Installing operating systems, applications, and drivers, and configuring network properties
and hardware. Support disaster recovery plans, performing regular backups and creating
Ghost images of workstations prior to upgrades.
 Managing network operations to include: troubleshooting connectivity problems; installing &
maintaining routers, firewalls and switches.
 Adding/terminating users; assigning rights and access; resetting passwords; establishing e-
mail addresses; assessing and reporting operational status; performing backups and restores;
 Performs routine preventive maintenance on hardware and software.


 Bachelors of Commerce.

Core Security Competencies

 CISCO Networking Technologies:

Cisco Routers (3700 Series) |Catalyst switches (6500 Series) |Cisco WAP (1200 series)
VPN solutions (Cisco and Juniper platforms)
Dynamic Routing

 MICROSOFT Network Administration and Systems Engineering

Active Directory, Microsoft Windows Server, Microsoft Windows NT Server 4.0, NOVELL 4.1,
Microsoft Exchange Server 5.5, Microsoft Systems Management Server (SMS) 1.2 & 2.0,
Microsoft Terminal Server and Citrix Metaframe 1.8, Zen Networks
 CRM Systems:
Clarify, Remedy and OVSD (Open View Service Desk)

 CLIENT Application Programs:

Microsoft Office 97 ,2000 and 2003 Professional Edition, which includes Word, Excel, Power
Point, Access, Project, Visio, Outlook & Internet Explorer. Lotus Notes smart suite.

Professional Achievements

 Awarded for Best Service Certificate, from Government of Kuwait for specialized services
 Led the Project “Information - Missing People, during War” for the Government Information
Department of Kuwait, which recorded over 50,000 missing people
 Delivered a project for E-crime conducted on major banks accounts, using credit card
information means of Magnetic Strip Credit Card Reader, Writer, Encoder, thus saving
thousands of dollars

Hobbies and Interests

I enjoy spending most of my time with my family and am a father of beautiful young children. My aim
in life is to be a good and supportive role model to my family and children. I enjoy the challenges that
life brings me and I am always looking at better ways to improve myself on a professional and personal

Employment references are Available upon your request.