SECURITY SURVEY

TABLE OF CONTENTS

A. INTRODUCTION--------------------------------------------------------------------3

B. NAME AND MISSION OF INSTALLATION-------------------------------------4

C. PHYSICAL SECURITY--------------------------------------------------------------5
a. Perimeter Barrier-------------------------------------------------------------6
b. Guard Force and Guard System-------------------------------------------6
c. Personnel Identification and Movement Control------------------------7
d. Protective Lighting------------------------------------------------------------8
e. Alarms and Communication System----------------------------------------9
f. Restricted Areas---------------------------------------------------------------11
g. Utilities--------------------------------------------------------------------------12
D. OTHER SITUATIONS AND RECOMMENDATIONS-----------------------12
E. PERSONNEL SECURITY------------------------------------------------------------13
a. Data Concerning Key Personnel-------------------------------------------13
b. Clearance Program-----------------------------------------------------------13
c. Security Education Program-------------------------------------------------13
d. Morale of Employees---------------------------------------------------------14
e. Absentee Rate and Late Turn-over----------------------------------------15
F. DOCUMENT AND INFORMATION SECURITY------------------------------15
G. ENCLOSURE AND EXHIBITS-----------------------------------------------------17
H. EMERGENCY PLANNING---------------------------------------------------------17

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SECURITY SURVEY REPORT OF CROWN LEGACY HOTEL

25OCTOBER2014

TO: EDUARDO FULGENCIO, CPP, CSP, CSMS

SUBJECT: Security Survey Report of Crown Legacy Hotel

FROM: CSMS Class BUKLOD LAHI 41 Group 4

A. INTRODUCTION:

1. Authority for the survey

The survey was authorized by Mr. Novelle Boncodin initiated by a letter prepared and
signed by the participants. During the duration of the survey, SG Velasco Dampilag, Jr, Rodrigo
Pastoral, Mary Jane Marti, Mandy Vallejos, Michael Castaneda and Rizzie Marielle Balleras were
interviewed.

Hereunder is the letter submitted to Mr. Novelle Boncodin.

2. Date and Hour Survey was made:

The survey was conducted on October 23, 2014 at 0700H, 1300H and 1315H.

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B. NAME AND MISSION OF THE INSTALLATION:

The name of the installation is CROWN LEGACY HOTEL.

The hotel is strategically located, where the landing of the famous Kennon Road and
Gen. Ben Palispis Highway (formerly Marcos Highway) meet, specifically at the Baguio General
Hospital rotunda. Situated in a prime location where the central business district, the famous
Burnham Park and Baguio Cathedral is just a convenient 5-minute drive. It is the newest and
coolest destination here in the City of Pines that recently opened last April 2013.

Hereunder is the location map.

Location Map Of Crown Plaza Hotel

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2. Mission of the Installation

The genuine care and comfort of our guests is our highest mission. We pledge to
provide the finest personal service and facilities for our guests who will always enjoy a warm,
relaxed, yet refined ambiance. Baguio Crown Legacy Hotel experience enlivens the senses,
instills well being, and fulfills even the unexpressed wishes and needs of our guests.

C. PHYSICAL SECURITY:

BACK PERIMETER

FRONT PERIMETER

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1. Perimeter Barriers:

SITUATION AS SURVEYED

Crown Legacy Hotel lacks perimeter barriers enclosing the establishment. At the rear
perimeter, iron bollards with a rope tied in it serves as a barricade to its parking spaces. This is
to avoid or prevent unauthorized parking of those who are not client of the hotel. However,
the iron bollards as shown on the pictures are not in its proper position. At the front
perimeter, there is no designated entrance or exit for vehicles. It has three accesses; however
these accesses are not protected by crash beams or bollard. More importantly it has no visible
signage if it is the entrance, exit or one way only. Finally, as to the 2nd line of defense, there are
no designated entry and exit points at the main entrance.

RECOMMENDATION

In order to reinforce the existing perimeter barriers, constant monitoring and

maintenance of the rear perimeter should be done. Proper signages must be installed so as not
to confuse clients as to where the entrance or exit is. The assigned security guard must see to
it that the iron bollards are in their proper place.

2. Guard Force and Guard System:

GUARD POSTED AT THE HOTEL’S ENTRANCE

GUARD POSTED AT THE REAR ENTRANCE

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SITUATION AS SURVEYED

External guards are under Baguio’s Finest Security Agency. House officers are the organic
guards detailed inside the hotel. The guard assigned at the Hotel entrance sometimes leaves his
post without any relieving guard to man his post and assists in directing traffic of Clients’
vehicles arriving and exiting at the Hotel’s parking area located in front of the said hotel.

There are four security personnel directly under the employ of Crown Legacy Hotel. Three
(3) are assigned on day shift (0700H-1900H). One (1) each for the 2nd and 3rd shifts. The
contract guards under Baguio’s Finest have two (2) guards on 0700H-1900H and 1900H-0700H
shift respectively.

Among the responsibilities of the House Officer in charge is to conduct roving at the inner
portions of the hotel from all the floors. He transacts mostly with clients with regard to
Security problems. The House officer is in casual dress and possesses an I.D bearing his name
and position for identification purpose.

RECOMMENDATION

The guard should assist traffic only in the presence of a relieving guard. So that entry of
persons to the hotel is properly screened and monitored.

Additional one (1) guard or a parking attendant to monitor the parking area for proper
recording in and out of vehicle including the identification of owners and drivers during night
time should be available.

3. PERSONNEL IDENTIFICATION and MOVEMENT CONTROL:

SITUATION AS SURVEYED

No posted organizational chart of the company at the entrance or lobby. It was acquired
through interview.

ID system is not strictly implemented for the employees as well as with On-the-Job
trainees.

Employees have separate entrances.

When we conducted the survey, the guard did not ask for our ID’s nor log our names in his
log book. He did not even issue us a visitors’ pass.

RECOMMENDATION

Organizational Chart being posted on conspicuous area at the lobby is advantageous

because the Client would know the staff of the hotel particularly if they have good reputation

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therefore it should displayed. Non posting of Organizational Chart sometimes create doubt
that the key officers’ reputation is questionable.

Employees and OJTs should properly wear their ID’s.

The guard should have asked for our ID’s and properly identified us. Visitors’ pass should
also be made.

4. PROTECTIVE LIGHTING:

EMERGENCY LIGHTS INSTALLED AT THE HOTEL’S HALL WAY

LIGHTINGS IN FRONT OF THE HOTEL’S LIGHTINGS ARE INOPERATIONAL

MAIN ENTRANCE

SITUATION AS SURVEYED

The interior of the hotel has an appropriate lighting. Emergency lights are installed at the
alleys, corridors, lobby and stairs of every floor.

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 There is an absence of continuous lighting in front of the hotel. The presence of decorative
lights attached on the walls does not suffice. The hotel is only relying on the street lights along
the streets. The installed flood lights are only switched on during influx of customers.

No lighting at the pathway at the northern portion of the hotel. Criminal elements could
enter the area unnoticed by the Security guard at the Hotel entrance because it is dark.

Lights at the front perimeter are not operational even if there are protective lightings
installed.

RECOMMENDATION

The hotel management should install continuous lighting in addition to the flood light
installed and the street lights fronting the hotel.

Spare emergency lights should be available for immediately replacement of defective

emergency lights to assure instantaneously illumination of the area in the event that
unscheduled power failure occurred. This will help in the safety and security of clients and
employees who were at the above mentioned areas during the power failure.

Installation of light at the area for easy detection of presence of would be pilferers and at
the same time safety of authorize passersby.

5. ALARM AND COMMUNICATION SYSTEM

FIRE ALARM BUTTON SMOKE DETECTOR

CCTV CAMERAS INSTALLED IN STRATEGIC LOCATIONS

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FIRE ALARM SYSTEM, EXTINGUISHERS AND HOSE

SITUATION AS SURVEYED

A total of seventy (70) CCTV cameras are installed at the interior and exterior of the hotel
and it is controlled by two CCTV operator assigned to monitor the said CCTV at the
Administration Office, hence it is more on recording purpose and only reviewed when there is
an incident that happened. However, access to the CCTV Control Room is not allowed.

Emergency numbers including Police Hotlines and other important agencies providing
emergency assistance are known by the employees. However, Dial and Intrusion Alarm systems
are not available.

Security personnel are not equipped with hand held radios (walkie talkie).

Fire apparatus, extinguishers, alarms systems are installed.

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RECOMMENDATION

Dial alarm systems should be installed at the building for further protection. The
security agency must likewise provide two-way radios to their posted security guards. In
addition, fire extinguishers must be regularly checked for its expiration and function ability.

6. RESTRICTED AREAS:

WEST PERIMETER GATE

LOCATION OF LPG AND COOLING SYSTEM

GENSET DOOR

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SITUATION AS SURVEYED

The hotel has an elevator that conveys clients and workers from the different floors of
the building. Signages or placards which will indicate as a “RESTRICTED AREA”, “NO ENTRY”
or “AUTHORIZED PERSONS ONLY” is not properly posted. As an example, the LPG and
Cooling system zone are vulnerable. No signage is posted.

RECOMMENDATION

Provision of barrel bolt outside the steel door and provided with padlock. One (1) key
will be in the custody of the House Officer for immediate response in case problem arises
concerning the elevator. The duplicate will be safe kept at the Security Office.

Appropriate signage must be posted at the gate of the LPG and Cooling system zone,
Employees entrance and Receiving and Dispatching Unit (RDU).

7. UTILITIES

SITUATION AS SURVEYED

Electricity is provided by Benguet Electric Cooperative.

The hotel relies from the deep well of Pines View Hotel and clean water is being
delivered by a water truck owned by the two hotels (Crown Legacy Hotel and Pines View
Hotel). This is the primary source of their water supplying the whole installation.

Pest control personnel conduct sanitation and insect control twice a month.

A designated waste disposal area at the rear exit is present which is being checked
regularly by the security guard on post which is accessible for collection.

RECOMMENDATION

There should be proper segregation of garbage. Scavenging of the garbage wastes should
be prohibited as well.

OTHER SITUATIONS AND RECOMMENDATIONS:

SITUATION AS SURVEYED

Crown Legacy Hotel has no designated key custodian who is duty bound to hold and
organize the keys of the hotel. Customers who opted to leave their car keys are directed to
the front office. However, front office doesn’t have key cabinet to store and secure the keys.

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RECOMMENDATION

The management should assign a competent Key Custodian who will hold and store the
keys. They should also make a small glass cabinet to store customers’ car keys.

A directory map must be posted in a conspicuous place as a guide to the customers.

E. PERSONNEL SECURITY

1. DATA CONCERNING KEY PERSONNEL

SITUATION AS SURVEYED

Applicants when applying for any rank and file positions use the typical resume/ bio data.
The employer (Crown Legacy Hotel) does have their own application form. Thus, the
resume/bio-data that they are using is self serving.

RECOMMENDATION

Crown Legacy hotel must update their bio data. The applicant will affixed his signature
in the bio data affirming and confirming that all the circumstances stated therein are true and
correct and any false statement will be a ground for his/her disqualification, permanently barred
in any future hiring and termination of employment as the case maybe.

2. CLEARANCE PROGRAM
SITUATION AS SURVEYED

Applicants are required to submit local clearances as a pre employment requisite.

Employees who wanted to resign are required to fill up a clearance form to be sure that they
are free from any liabilities, debts and other obligations.
Reference persons of newly hired employees were not contacted by the employer to conduct
brief background investigations regarding the employee.

RECOMMENDATION
The management should include in their hiring procedure the conduct of Background
Investigation to all applicants to determine the truthfulness of the details written in the bio data
and veracity of documents submitted.
They should also incorporate on their system “Exit interview” to be conducted during the last

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working day of the employee to acquire information beneficial to the company.

3. SECURITY EDUCATION PROGRAM

SITUATION AS SURVEYED

Security awareness, Security education, security seminar or security meetings were not
being conducted to employees.

The House Officer conducts guard mounting to Security Guards before assuming their
post. The 2 Agency guards assigned on the day and night shifts are pioneer on their post, hence
they are knowledgeable on the Duties and Responsibilities.

RECOMMENDATION
Security and Safety Orientation shall include the emergency plan and operation of
firefighting equipment and should be incorporated during the orientation of newly hired
employees.

Conduct of Security awareness and Safety meeting 1 hour ones a month to appraise
employees about security and safety.
Once a month Emergency drill on fire, earthquake and medical emergencies for employees to
be updated on their roles and responsibilities during such emergencies.

Formulate written procedures such as Standard Operating Procedure /Standard Job

Procedure of every post. Furnish a copy of emergency plans of the company to the guard for
his information and tackle it during their guard mounting.

Trainings of First Aid also encourage to be undertaken by guards.

4. MORALE OF EMPLOYEES

SITUATION AS SURVEYED
Employees has low morale due to less or no incentives at all. Wrong systems, favoritism
and "backer" system are among the factors that contribute to decrease employees’ morale.

RECOMMENDATIONS
The Company shall adapt the commendation/award or reward (cash incentive) system to
their employees’ excellent performance. Selection of “Best employee of the month or Best
employee of the year is encouraged to boost morale of employees.

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 The company shall formulate their standard on promotion and religiously implement it.
Priority will be given to qualified employees during the selection process to eliminate the notion
of favoritism and backer system.

5. ABSENTEE RATE AND LABOR TURN OVER

SITUATION AS SURVEYED
Absentee and tardiness rate is low, which means that employees incur less to none
absences and lates.
Resigning employees before severing their ties with their employer are obligated to orient
replacing employees regarding their roles, functions and company's rules and regulation.

RECOMMENDATION
The management shall designate a competent Supervisor directly responsible in
orienting newly hired employee to ensure that information have been accurately imparted and
understood by the person.

F. DOCUMENT AND INFORMATION SECURITY

1. Rules and Regulations to safeguard sensitive information

1. Rules and Regulations to safeguard sensitive information

SITUATION AS SURVEYED – Confidential and undisclosed

RECOMMENDATION

A. CLASSIFIED SYSTEM
SITUATION AS SURVEYED
Undisclosed
B. RECEIPTING SYSTEM
SITUATION AS SURVEYED

Application folders are received either by the HR personnel or in their absence any
person at the front desk.

RECOMMENDATION

Application folders must be received directly by the HR manager or any HR personnel.

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C. STORAGE OF SENSITIVE INFORMATION
SITUATION AS SURVEYED
Old files is being stored in a locked room with CCTV camera monitoring the room.

D. TRANSMISSION SYSTEM
SITUATION AS SURVEYED
Documents for transmission are sometimes carried by any employees of the
establishment. For example waiter, bell boy and housekeeping personnel.

RECOMMENDATION
The management should designate a messenger whose duty is to transmit and carry any
important documents of the hotel.

E. REPRODUCTION SYSTEM

SITUATION AS SURVEYED

Reproduction of documents takes place inside the admin office because they have their own
Xerox copy machine. It means there’s no need to photocopy any documents outside.

F. DESTRUCTION SYSTEM

SITUATION AS SURVEYED
Documents for disposal are being shred.

RECOMMENDATIONS

The management should regularly maintain a shredder machine for the destruction of
confidential documents.

G. PREPARATION AND MARKING SYSTEM

SITUATION AS SURVEYED

Folders, envelopes and its storage are properly marked and sealed.

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G. ENCLOSURE AND EXHIBIT

Caution Signage

Evacuation Plan

H. EMERGENCY PLAN

1. What types of emergency plans do need to prepare?

The following emergency plans should be prepared:

a. Typhoon emergency plan

b. Earthquake emergency plan
c. Fire emergency plan
d. Bomb threat plan

a. Typhoon
Typhoon – the most famous natural calamity in this tropical country where hazards
greatest impact circulates in four areas of concerns such as; Environmental Factors
(Physical, Social and Politics); Indigenous and; Economic Factors.

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  During typhoon with heavy rain falls, make sure that the drainage system is accessible to
water and free from any obstructing materials such as leaves, tree branches, solid
wastes and others that will clause clogging. Maintenance should constantly check the
drainage system.
 Security and organic personnel must ensure that hanging signage or posts and other frail
structures are properly laid down, this to ensure the security of persons, vehicles,
structures and other founded properties once a strong wind pass by the area.
 Monitor the condition of the typhoon and prepare protective device such as raincoat,
rain boots, flashlight, spare batteries, candle, lighter or match, battery-operated radio,
canned goods, drinking water, medicine, first aid kit and stay away from open and live
wire. Maintenance should assure that all electrical fixtures in the facility are in good,
reliable condition. Also check the alternative power source (genset).
 Security guards and organic personnel must join hand in hand in monitoring persons
roaming outside the premises to ensure the same from intrusion.
 In areas and sections which are slippery when wet, empty used carton boxes must be
placed on it to serve as floor mat for accident prevention.

b. Earthquake

Objective:
 To establish a coordinated effort and action for rescue, search, evacuation, and
recovery of person and property during and after the occurrence of an earthquake.

Plan of Action during Earthquake:

In the event of an earthquake, the emergency brigade team will be activated to perform
necessary action in order to prevent the loss of lives and property.
All individuals (Residents), inside or nearby the building, will be properly evacuated to the
nearest exit.
The alarm communicator will immediately report to the General Manager to the progress of
the situation.
After Earthquake:

The Rescue and Evacuation Team Leader should immediately make initial assessment.
The Team Leader will activate the activation of the Search and Rescue Team as well as
personnel accounting.
The Fire Fighting Team Personnel should immediately check electric and water lines. The main
valve of the LPG should be shut off immediately and be checked for any leaks. The
Maintenance personnel in any case of damages should impose immediate actions.
Injured individuals should be transported to the nearest hospital for proper medical attention.
First aid should be applied to injured persons that are waiting for available means of transport.
The Security Officer in Charge should survey the area for possible damages and inform the
Building Administrator / Technical Assistant. Results of the said survey should be immediately
reported as soon as possible.
The janitorial staff to prevent any injuries caused by such should immediately clean debris, loose
rocks, grime and dirt.

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A written assessment / evaluation should be submitted by the Security Officer to the Property
Manager. This would serve as a basis for the PM for his / her rehabilitation plans.

c. Fire

Important Measure: “Stop fire before it begin”

“The observed phenomenon in a chemical process that involves the rapid release of energy; the
rapid oxidation of combustible material accompanied by a release of energy”
 This Fire Safety Plan is required by Section 1, Rule 1 of PD No. 1185 otherwise known
as the Fire Code of the Philippines.
 This Fire Safety Plan is designed to provide occupant safety in the event of a fire, to
provide effective utilization of the fire safety features of the building and to minimize the
possibility of fires. This plan discusses what occupants will do in the event of a fire to
include fire safety, supervisory staff and related duties, and other related issues.
 This Fire Safety Plan will also assist firefighters in the performance of their duties by
providing floor plans and tenant information if an emergency ever occurs.
 Rule 1, Section 1.103. Required Fire Safety Programs/Measures.
 Lessees or occupants of buildings, structures or facilities shall observe all pertinent fire
safety measures as set forth in Presidential Decree No. 1185 and in subsequent Rules of
the Fire Code

What to do in case of FIRE?

1. Report the fire and sound the alarm first and then attempt to extinguish them.
2. Alarms systems should be observed to determine the location of the fire.
3. Avoid Panic
4. When the alarm is raised, never use the lifts/elevators.
5. Never open a ‘hot’ door
6. If the escape path is cut off then:
• Move as far away from the fire
• Move into a perimeter area with a solid wall
• Remove easily combustible material out of area
• Stay near the floor
• Attract help by hanging colorful objects from windows
• Fire brigades are an important element in fire emergency situations. Fire
brigades’ which are made up of qualified employees, usually from security or
maintenance department will be around to response immediately. Cooperate with the
emergency instruction made by designated fire marshals.

d. Bomb threats

 Upon receipt a threatening call or information, the person who received the call should
remain calm and pay attention carefully and never threat it as a joke, he/she must
consider the threat as 99% positive and 1% negative. However, study shows that the 1%
negative is the most dangerous that took away lives and properties of thousands.
 Make the caller talk as long as he could and prolong the conversation, try to gather
information from the caller the specific location and description of the bomb, whether if
it is made or plant as “by action” or “by time”; the exact time it will explode; the motive
of the party planted the bomb; hear carefully the accent and voice of the caller and

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 surrounding sounds; notify the nearest bomb disposal squad from PNP-EOD for
verification and action.
 Take note properly the voice of the caller in detail including the exact time the call was
received and the name of the caller (if given).
 Inform the most ranking officer present or not confidentially but do not ever divulge the
information to others without proper authority. Call police upon given a signal.
 Evaluate threat. Coordinate with the Chief Security and police to undertake peaceful
and in-order evacuation to prevent panic. Likewise, security, maintenance and
employees should be aware of bomb components and should exert vigilance in
monitoring suspicious unattended packages.
 Upon receiving/noticing suspicious packages, the following must be given consideration;
 Wrong and misspelled address
 Excessive tapes
 No return address
 Do not touch the box or container
 Cordon the area
 Take note if the sender refused to give his identification or give false identification, the
time, date and place the package was received
 Inform security and safety department for instruction, call PNP-EOD for assistance or
look for canine (K9) bomb sniffing dog to evaluate

Bomb Search Procedure – establish an appropriate control center and wait for PNP-
EOD bomb experts to conduct thorough bomb and explosive device searching.
 Searching personnel (bomb experts) must quickly familiarize the area and recognize
foreign articles and properties within. Areas covered by searching:
 High risk areas such as computer/VTR, conference rooms, generators, garage, motor
pool, gas stations where explosion may cause serious damage to lives and properties.
 Accessible areas such as perimeters, gates, lobby, parking, warehouse, stocks and
material storage areas, comfort rooms, dead corners where bomb can easily leave.
 Look for strange objects, packages or cases in stated areas.
 During discovery of suspicious package:
 Surrounding area should be immediately cleared at the radius of 300 to 400 yards above,
below and away then cordon the area.
 Maintenance, security guards should be immediately notified to shut off power breaker,
switches, LPG tank and other highly flammable materials.
 Do not attempt to touch or move the suspected package. Only police and military
bomb disposal unit with bomb blankets should perform the necessary actions to move,
examine and defuse if there is bomb.
 Some guards or organic personnel should be posted outside the cordoned area to
direct police to the scene.

4. Trainings and development of team members

CURRENT ACTIVITIES
. Physical fitness/ basketball every Sunday held at the Athletic Bowl.

SECURITY PROGRAM FOR 2014

1. Physical Fitness and Religious Activities. “Handling or Dealing Emotional Problems”.

2. Security Seminars for Customer Service.

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 3. Security Seminars on legal aspects in apprehending lawless elements.
4. Security Seminars on Bomb Identification & Bomb Threats Procedure.
5. Security Seminars on Crime Scene Protection & Preservation.
6. Security Seminar on Basic First Aid.
7. Familiarization of Residents.
8. Security Familiarization on existing Building House Rules & Regulations & Construction
Guidelines by client

SUBMITTED BY:

Atty. Robert Tudayan Ms. Elizabeth Nabanalan, RC

Mr. Jouie Donato, RC Mr. Michael Cadelina, RC

Mr. Jake Lupos, RC Mr. Bobby Bautista, RC

Ms. Sheralyn Fabian, MS Crim Mr. John Repoyo, RC

Mr. Romeo A. Jacaban, Jr., Ll.B, CCS, CSP

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