MAUREEN WAMBUI

7201 Rossville blvd,Rosedale,21237.443.840.ccbc| mbobom2002@yahoo.com

Career focus:Human resource management.

Objective:

A talented and hardworking individual with a great deal of experience working in

customer care. Well presented with exceptional customer service skills. An outstanding team
player with ability to organize and prioritize work in high-pressured environments. Well-
developed interpersonal communication skills to work effectively with people from diverse
professional and cultural backgrounds.

Key Skills and Competencies

• Experienced in general administrative duties

• Warm and friendly to customers
• Smart and presentable
• Good organization and prioritization skills
• Self-motivated, proactive and hardworking
• Ability to listen and anticipate
• Fully aware of all Health and Safety legislation relating to office work
• Good IT skills, Word, Excel, E-mail and Internet
• Accept and adhere to the need of strict confidentiality
• Hands on experience of cash management in a busy customer oriented environment.

Work Experience

Home Depot Parkville, Baltimore,MD

Cashier/customer service associate Sept 2016 to Date

Handle customer queries and transactions.

• Assist customers in finding items in the store
• Cash management/cashiering
• Great customer service
 M &T Bank Perry Hall, Nottingham,MD
Bank Teller Mar 2016 to date

• Accurately receiving, counting and distributing cash.

• Selling financial services.
• Addressing customers by name, with a smile and direct eye contact.
• Adhering to all bank security, audit ,and compliance requirements.
• Dealing tactfully and efficiently with demanding customers.
• Check cashing, monitoring and controlling cash levels in the teller drawer.
• Supporting the bank sales team by identifying customer needs and then promoting
current offers to
them.
• Processing customer deposits, withdrawals and payments

Education
KAMBAA GIRLS’ HIGH SCHOOL
High School Diploma Feb 1996 – Nov 1999

Referees
Shawna Cherry-Jordan
Teller Manager
M & T Bank
Perry Hall Branch
8627 Belair Road
Nottingham,MD,21236
410 529 9380

Anne Kariuki
Receptionist/Assistant Human Resource Manager
World Relief
Tel: (602) 394 – 2597
Email:akariuki05@gmail.com