Aim Course Directory: Terms and Conditions Apply

AIM COURSE DIRECTORY
2018
* Terms and conditions apply
SAVE ON QUALIFICATIONS
Make the most of our nationally recognised Certificates, Diplomas
and Advanced Diplomas with 10% off all vocational qualifications.
• Flexible, online or face-to-face study options
• Gain immediate value from your studies START BROWSING
• Learn from our industry expert Facilitators QUALIFICATIONS
SAVE WHEN YOU PRE-PAY

Pre-purchase your training with AIM before June 30 2018 and receive a bonus
10% for prepayments of between $5,000 and $25,000 and 20% credit for
prepayments over $25,000.
For example, spend $30,000 and receive training to the value of $36,000.
• Make the most of your training budget
• Create an engaged and motivated workforce
• Optimise your return on investment FIND OUT MORE
For more information, speak with our Client Services Team

on 1300 658 337 or email enquiry@aim.com.au
Terms & Conditions apply. Click here for AIM Discount Terms & Conditions.
Learn without limits
Our accredited MBA+ is one
of Australia’s quality Master’s
degrees for people who want
more. From the day you start
studying, the MBA+ gives you
five years of exclusive benefits
through the Gold Card.
If you hold a prior degree and
management experience, you
could be eligible to enrol directly
into the MBA+ or alternatively,
study the MBA+ stage-by-stage by
entering with as little as 5 years’
management experience.
AIM Coaches
Access entitles you to consultations with our AIM Coaches. Develop a
personalised study plan, review your resume or set up your LinkedIn
profile to make the most of your masters and maximise your success
beyond your degree.
Short Courses
With industry placing greater emphasis on professional growth and
micro-skilling, members can supplement their core degree with additional
learning opportunities through on-campus or online short courses.
Broaden your knowledge or develop skills specific to your career.
AIM Lounges
Utilise collaborative workspaces at AIM campuses right around the country.
Open yourself up to new ideas and fresh prospects as 20,000 likeminded
AIM professionals come together each year to meet, work and network.
Your potential is limitless.
DOWNLOAD YOUR MBA+ GUIDE

6 AIM DIRECTORY
AIM MANIFESTO
TO THE MANAGERS
AND LEADERS
OF TODAY AND
TOMORROW.
You are the drivers of change.
You have the power to change the world,
for better or for worse.
Be big. Be bold. Be brave.
Don’t stand still. Don’t blend in.
Don’t be a passenger.
Love what you do.
Serve the greater good.
Make the world a better place.
Improve the lives of the people around you
and people around the world.
Your decisions and actions have far-reaching consequences.
Therefore, be of the highest integrity.
Be true, be authentic, be genuine.
Be a lifelong learner.
Continually seek knowledge to succeed.
Inspire yourself and those around you.
Pursue big dreams, realise big ideas.
Aim to be the best you can possibly be.
AIM HIGH.
Australian Institute of Management Education and Training Pty Limited (ABN 40 009 668 553); RTO code 0049 (AIMET); level 21, 580 George St, Sydney,
NSW, 2000. AIMET is a registered Higher Education Provider listed on the national register, Provider ID: PRV12071, and an approved FEE-HELP provider.
AIMET uses the brand name AIM with permission from the Australian Institute of Management (ABN 56 004 525 017).
AIM DIRECTORY 7
LETTER FROM THE CEO
“AIM IS THE TRUSTED CAREER PARTNER FOR

LEADERSHIP EXCELLENCE, WITH TRAINING
PROGRAMS CULTIVATING TOMORROW’S
LEADERS THROUGH OUR WIDE-REACHING
CAPABILITIES ACROSS CORPORATE,
INDIVIDUAL AND PUBLIC SECTORS.”
BEN FOOTE, CHIEF EXECUTIVE OFFICER
Great leadership will never go out of style. That’s Corporate teams benefit from AIM’s Tailored
what we believe at the Australian Institute of Learning Solutions, designed to align with
Management (AIM). business objectives and elevate organisational
capability.
For over 76 years, AIM has been at the forefront
of learning and development solutions. Whether Offering bespoke programs for public sector
it be for individuals looking to upskill in their departments and agencies, AIM and CPM,
career journey, corporates striving to stay our federally-focused division, specialise in
competitive and relevant in an ever-changing management and leadership development
market, or public sector leaders looking to build programs for federal, state and local government.
departmental performance. AIM is far reaching
From manager to specialist, leader to executive,
and always innovating. We believe education
AIM is here to support and guide learners
should be available to all. Our goal is to provide
through their lifelong learning.
courses which are available anywhere, anytime
and on any device. This course directory showcases the breadth
and depth of our course offerings.
AIM is proud to partner with a range of
organisations from small to medium-sized So why wait? Our expert Senior Training Advisors
enterprises to ASX-200 listed companies. We are waiting to help individuals, corporate teams
provide training and development to over 500 and public sector departments Make a Change
organisations and 20,000 individuals per year in and AIM HIGHER.
a range of industries.
For individuals, AIM and AIM Business School
delivers market-leading education designed to
meet their specific training needs as part of their
BEN FOOTE
professional and educational journey.
CHIEF EXECUTIVE OFFICER
CONTENTS
THINGS YOU NEED TO KNOW:
Learn with AIM.............................................................................................................................. 10
AIM Social Media ..........................................................................................................................13
Why AIM?.........................................................................................................................................14
AIM Business School ....................................................................................................................16
Payment Options...........................................................................................................................18
Qualification Summary............................................................................................................... 20
COURSES & QUALIFICATIONS BY SUBJECT:

Leadership & Management........................................................................................................22
Project Management....................................................................................................................70
Communication............................................................................................................................ 80
Finance............................................................................................................................................ 96
Training and Assessment............................................................................................................98
Human Resources........................................................................................................................110
Public Sector................................................................................................................................ 132
Professional Development....................................................................................................... 142
Sales, Marketing & Customer Service................................................................................... 152
Non-accredited Online Short Courses .................................................................................160
Centre for Public Management .............................................................................................. 186
AIM Business School (MBA).................................................................................................... 192
THINGS YOU’LL FIND HELPFUL:

Glossary........................................................................................................................................ 202
Frequently Asked Questions..................................................................................................204
Index..............................................................................................................................................206
AIM DIRECTORY 9
HOW TO USE THIS DIRECTORY
WELCOME TO THE
AIM COURSE DIRECTORY.
HERE ARE SOME STEPS TO HELP GET YOU STARTED:
1. To advance to the next page, click The navigation bar is located at the
the > icon located to the right of the bottom of your desktop screen:
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(left) will take you to the subject area
table of contents. Click on the course Click to zoom in to content.
or qualification to be taken to the
relevant page.
Please note that layout may differ
4. To search for a word or phrase, click the slightly on mobile devices.
magnifying glass located in the top right
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LEARN
WITH AIM
Your study, your pace, your rules.
Australian Institute of Management
Education and Training offers
flexible study that can be tailored
to suit your needs.
From on-campus workshops with
online support to self-paced online
study and corporate workshops,
there’s an option for you.
Learn from industry experts and
join a network of like-minded
business professionals.
“LEADERSHIP AND LEARNING ARE
INDISPENSABLE TO EACH OTHER.”
JOHN F. KENNEDY
From skill enhancing Short Courses and Vocational Qualifications to Corporate

Solutions and our MBA, AIM supports you and your team through every stage of career
development. Learning emphasis is placed on practical, interactive case studies that are
relevant to the workplace to ensure you receive immediate value from your learning.
With an incredibly broad and flexible range of training options to choose from, it
doesn’t matter if you’re an entry-level professional or a senior executive, we can help
broaden your influence at every stage of your career journey.
Discover how AIM can help transform your career and organisation today.
SHORT COURSES
AIM has an unrivalled breadth and depth of training options including
over 80 Short Courses across a range of subject areas; Leadership
and Management, Project Management, Human Resources, Marketing,
Communications, Finance, Training and Assessment, Professional
Development and the Public Sector.
Our On-Campus Short Courses are intensive face-to-face workshops that
give you the opportunity to quickly gain new skills, learn best practice
methodologies, and share practical application.
NON-ACCREDITED ONLINE SHORT COURSES

With over 20 Online Short Courses you can study at a time and place that
suits you through our online portal myAIM. With no exams, assessments or
webinars, these non-accredited courses will provide you with knowledge
and skills you can apply immediately to your workplace.
VOCATIONAL QUALIFICATIONS
Looking to get qualified? Wherever you need to be there’s a practical and
applicable Vocational Qualification that can get you there. From Project
Management to Human Resources, Leadership and Management to Training
and Assessment, choose from a wide range of Certificates, Diplomas and
Advanced Diplomas that help you fast-track your career whilst gaining
official certification of your skills. Studying a qualification with AIM may also
serve as a great pathway to achieving your MBA with AIM Business School.
Separate Policies and Procedures and Terms and Conditions apply for Accredited Courses and Online Short
Courses. Please ensure you’ve reviewed the relevant terms before submitting your application.
LEARN
WITH AIM
MBA+
More than a qualification from a premier institute, MBA+ unlocks
a suite of exclusive benefits to keep you learning long after you
graduate. Fully accredited and nationally recognised, the MBA+
is backed by AIM’s 75-year heritage and designed with the
maximum flexibility.
The MBA+ will equip you with the theory, framework and skills to tackle
any challenge you might face in the complex business environment.
Real world assessments support theoretical knowledge with practical,
industry applications, not exams and our flexible course structure lets
you shape your study to suit your life and your career.
Your potential is limitless. We’re ready to go the extra mile with you.
Find out more by clicking here.
CORPORATE SOLUTIONS
AIM’s nationwide team are available to develop industry and business
specific training solutions. Partnering with over 500 companies from
a range of industries including Government, Health, Financial Services,
Mining, Manufacturing, Construction and more, our team will develop
tailored training solutions to achieve your specific business objectives.
Choose an off-the-shelf or tailored program today.
CORPORATE WORKSHOPS
If you have several people wanting to study the same subject area, AIM
can develop a program for your organisation including contextualising
it to your own business or industry.
AIM DIRECTORY 13
SOCIAL MEDIA
ARE YOU
FOLLOWING US?
Connect with the AIM community
and take your business network,
to the social space.
Join over 40,000 business
professionals on the AIM social
networks. Follow us to stay up
to date with cutting-edge
business insights, AIM’s latest
course offerings, events, research,
graduations and more.
Keep in touch with all things AIM:
WHY AIM?
WHY AIM?
1 20,000
LEVERAGING 75 YEARS AT THE FOREFRONT professionals
OF MANAGEMENT TRAINING AND EDUCATION
Australian Institute of Management Education and Training is one
of the most established private education institutions in Australia.
Every year, 20,000 professionals take part in over 80 training 80
training
programs and study towards a range of Vocational Qualifications. programs
Australia wide
2 3
STUDY WITH LIKE-MINDED CORPORATE SOLUTIONS TAILORED
INDUSTRY PROFESSIONALS TO YOUR ORGANISATIONAL GOALS
As a training provider
to over 500 companies
from a range of industries
including Government,
Health, Financial Services,
Mining, Manufacturing,
500
companies
Construction and more,
Studying with AIM gives you access to our nationwide Corporate
classrooms filled with like-minded industry Solutions Team will tailor
professionals, at the top of their game. Study training solutions to
and develop your career while simultaneously achieve your specific
networking with business experts. business objectives.
4 5
SUPPORTING YOU AT EVERY STEP GET FLEXIBLE WITH BLENDED LEARNING
OF YOUR CAREER JOURNEY –
FROM ENTRY LEVEL PROFESSIONAL
THROUGH TO SENIOR EXECUTIVE
Educating and empowering

others is at the core of what
we do. At AIM, you have an
unrivalled breadth and depth
of training options with a Your study, your pace, your rules. AIM offers flexible study
team ready to support you that can be tailored to suit your needs. From on-campus
throughout your learning workshops with online support, to self-paced online study
and development journey. and corporate workshops, there’s an option for you. AIM
has campuses across Australia as well as its own virtual
campus, ‘myAIM’.
Australian
Australian Institute
Institute of Management
of Management Education
Education and Training
and Training Pty Limited
Pty Limited (ABN
(ABN 40 00940 009
668 668RTO
553); 553); RTO0049
code code(AIMET);
0049 (AIMET);
Level 21,level
580 21, 580 George
George St, Sydney,
St, Sydney, NSW, 2000,
NSW, 2000. AIMET
an approved is a registered
FEE-HELP Higher Education
and VET FEE-HELP provider. Provider
AIMET is listed on theHigher
a registered national register, Provider
Education Providerlisted
ID: PRV12071, and anregister,
on the national approved FEE-HELP
Provider provider.
ID: PRV12071.
AIMET uses the brand name AIM with permission from the Australian Institute of Management (ABN 56 004
AIMET uses the brand name AIM with permission from the Australian Institute of Management (ABN 56 004 525 017). 525 017).
6 7
GRADUATE QUALIFICATIONS LEARN FROM THE EXPERTS
FOR TODAY’S BUSINESS WORLD
Our education offerings are taught by industry experts who
we ensure are as professionally experienced as they are
academically qualified.
Join a graduate cohort who have a reputation for being

some of the most versatile graduates in the market due
to cutting-edge education.
8 9
GET IMMEDIATE VALUE ESTABLISHED THOUGHT LEADERS
FROM YOUR STUDIES IN GLOBAL BUSINESS PRACTICES
Learning emphasis is
placed on contemporary, AIM partners with industry,
interactive case studies government and academia
that are applicable to a to provide insights on
participant’s workplace contemporary management
to ensure they receive issues through contributions
immediate value from to white papers, research
their learning experience. and news articles.
10
SERVICING THE PUBLIC SECTOR
From government to not-for-profits,
we understand the unique needs of businesses
in the public sector. AIM provides training to
the public sector through the Centre for Public
Management, a division with more than
20 years’ experience in the field.
Call 1300 658

Call 337
1300to speak
658 337 to with
speak one ofofour
to one our
Senior Training
Senior Advisors
Training orvisit
Advisors or aim.com.au
visitwww.aim.com.au
Learn without limits
Our accredited MBA+ is one of Australia’s
quality Master’s degrees for people who want
more. From the day you start studying, the
MBA+ gives you five years of exclusive benefits
that deliver more, long after you graduate.
Get more from your career with a degree that
goes the extra mile.
Designed with maximum flexibility, MBA+

lets you learn your way. Study online, in the
classroom or a combination of both. AIM is
committed to live learning, not pre-recorded
lessons, allowing our educators to respond
to individual needs. Real world assessments
support theoretical knowledge with practical,
industry applications, not exams.
Plus, with the ability to study unit by unit and

enrol with as little as 5 years’ management
experience, you could graduate with the first
stage, Graduate Certificate in Management in a
years’ time.
Your potential is limitless.

We’re ready to go the extra mile with you.
1300 658 337

mba@aim.com.au
DISCOVER THE
If you want more from your Masters, the MBA+ is designed for you.
The MBA+ gives you five years of exclusive benefits.
Master of Business 12 units Up to 3 years

Administration part-time
THE
Blend of
on-campus
and online
Interactive learning
with industry
experienced
Assessments
with practical
application -
MBA
Faculty no exams
Entry based on $2,700 Recognition of

a degree and/ per unit prior learning
or management
experience
THE
AIM
COACHES
SHORT
COURSES
AIM
LOUNGES
PLUS
DOWNLOAD YOUR FIND OUT MORE

COMPLETE MBA+ GUIDE TODAY ABOUT THE MBA+
PAYMENT
OPTIONS
Increasing your knowledge through study is a great way to further your career,
but sometimes the financial commitment can be a hurdle to getting started.
AIM is pleased to offer a number of payment options to assist you in up-skilling today.
1. Pay all costs up front
2. Defer all or part of the tuition costs by utilising AIM’s finance partner, zipMoney
3. Funding options may be available in your state for certain vocational qualifications,
please contact us for more information
4. Eligible students may apply for FEE-HELP, an Australian Government loan
program, to pay all or part of their tuition fees for AIM’s Higher Education
postgraduate courses.
Online Short Courses Payment Method

We require full payment to be made upfront prior to accessing the Online Short Course.
Payment can only be made via Credit Card (Visa/MasterCard/Amex).
ZIP MONEY
Thanks to AIM’s new flexible payment plan with our finance partner, zipMoney, achieving
your dream to up-skill through our Short Courses, Vocational Qualifications or Postgraduate
units is made all the more affordable, with increased payment flexibility, safe and secure
transactions, and interest free payment periods.
Eligible students can access between $2,000 and $10,000 with a 6-month interest
free period. For more information about Zip Money and eligibility criteria please visit
zipmoney.com.au.
FEE-HELP
FEE-HELP is an Australian Government loan scheme that eligible students can access to
cover part or all of the cost of the tuition fees of their Higher Education courses.
For more information on FEE-HELP and eligibility criteria you can visit studyassist.gov.au.
Next Steps
Without financial barriers there’s no reason to delay your study any longer. Talk to us
today.
Web: aim.com.au/training/student-information
Email: studentsupport@aim.com.au
Phone: 1300 658 337
20 AIM DIRECTORY
VOCATIONAL QUALIFICATIONS SUMMARY
LEADERSHIP & MANAGEMENT

QUALIFICATION DESIGNED FOR PAGE
Ideal for those keen to learn a wide range of introductory

BSB30115 Certificate III in Business
business fundamentals, business acumen, communicating 46
(Online)
effectively with customer and working in diverse teams.
BSB42015 Certificate IV in Leadership

48
and Management (On Campus)
Aspiring or new managers such as supervisors and team
leaders seeking development in people management.
BSB42015 Certificate IV in Leadership
50
and Management (Online)
Aspiring or existing middle managers or supervisors with

BSB51915 Diploma of Leadership and responsibility for managing teams, operational planning
52
Management (On Campus or Online) and performance, change management or financial
accountability.
BSB61015 Advanced Diploma

People with, or seeking, senior management
of Leadership and Management 54
responsibilities.
(On Campus or Online)
BSB50215 Diploma of Business

For those seeking to further develop business acumen 56
(On Campus)
and effectively manage business practices across a range
BSB50215 Diploma of Business of business functions.
58
(Online)
Double Diploma:
BSB51915 Diploma of Leadership and
60
Management + BSB50215 Diploma of
Managers that have a team or a business wishing to
Business (On Campus)
upskill in a number of leadership and management as
well as develop capabilities in a broad range of roles
Double Diploma:
across multiple disciplines.
BSB51915 Diploma of Leadership and
63
Management + BSB50215 Diploma of
Business (Online)
Double Diploma: Managers that have responsibility for a team or a business,

BSB51915 Diploma Leadership and as well as those who coordinate all aspects of the project
Management + BSB51415 Diploma management lifecycle. This program will allow you to 66
of Project Management effectively add leadership value and oversee project
(On Campus or Online) management practices.
PROJECT MANAGEMENT
BSB41515 Certificate IV in
People involved in, or seeking to participate,
Project Management Practice 76
in the execution of workplace projects.
(On Campus or Online)
BSB51415 Diploma of Project Those responsible for, or seeking the responsibility of,
78
Management (On Campus or Online) the overall management of projects and project teams.
TRAINING & ASSESSMENT
Training developers and instructional designers who are

TAE50216 Diploma of Training
responsible for analysing training needs and designing
Design and Development 114
training solutions and products to meet workplace
(On Campus)
capability requirements.
HUMAN RESOURCES
BSB41015 Certificate IV
124
in Human Resources (On Campus) Those who work, or aspire to work, in a support
position as an HR generalist or in a specialist area such
BSB41015 Certificate IV as remuneration, recruitment or industrial relations.
126
in Human Resources (Online)
BSB50615 Diploma of Human

People responsible for, or seeking the responsibility for 128
Resource Management (On Campus)
managing the delivery of human resources services in a
business setting and ensuring activities lead to effective
BSB50615 Diploma of Human outcomes. 130
Resource Management (Online)
PUBLIC SECTOR
Anyone needing to be self-directed and independent

PSP50116 Diploma of Government
within a public service environment, with a wide range of 140
(On Campus)
responsibilities.
AIM BUSINESS SCHOOL

Managers or leaders looking progress in their career,

MBA+ refine their knowledge across key business areas and 194
excel as a leader.

In the constantly changing
business world, strong and
effective leadership is more
important than ever.
Effective leaders drive organisational culture, lead
by example and use highly developed emotional
intelligence to inspire trust, encourage performance,
and bring out the best in their people.
With the support of Leadership & Management

training from Australian Institute of Management
Education and Training, you can keep up to date with
the latest developments in management theory and
practice, enhance your effectiveness and give your
organisation the greatest chance of success.
Discover the many ways AIM can support your
personal leadership development experience.
AIM DIRECTORY 23
SECTION CONTENTS
LEADERSHIP &
MANAGEMENT
FRONTLINE LEADERSHIP 24
BUILDING TEAM PERFORMANCE 25
EFFECTIVE WORKPLACE RELATIONSHIPS 26
COACHING AND MENTORING 27
CONFLICT RESOLUTION 28
LEADING WITH EMOTIONAL INTELLIGENCE 29
MINDFULNESS - RAISE YOUR LEADERSHIP EFFECTIVENESS 30
PERFORMANCE MANAGEMENT 31
IMPLEMENTING INNOVATION AND CONTINUOUS IMPROVEMENT 32
DESIGN THINKING - TRANSFORM HOW YOU CREATE AND INNOVATE 33
MANAGE INNOVATION AND CONTINUOUS IMPROVEMENT 34
CHANGE MANAGEMENT 35
OPERATIONAL PLANNING 36
WORKPLACE SAFETY 37
RISK MANAGEMENT 38
CONTRACT MANAGEMENT 39
NEW SUPERVISOR 40
MANAGE PEOPLE EFFECTIVELY 41
MANAGE BUSINESS EFFECTIVELY 42
MANAGE PERFORMANCE EFFECTIVELY 43
PEOPLE LEADERSHIP 44
STRATEGIC LEADERSHIP 45
BSB30115 CERTIFICATE III IN BUSINESS (ONLINE) 46
BSB42015 CERTIFICATE IV IN LEADERSHIP AND MANAGEMENT 48
BSB42015 CERTIFICATE IV IN LEADERSHIP AND MANAGEMENT (ONLINE) 50
BSB51915 DIPLOMA OF LEADERSHIP AND MANAGEMENT 52
BSB61015 ADVANCED DIPLOMA OF LEADERSHIP AND MANAGEMENT 54
BSB50215 DIPLOMA OF BUSINESS 56
BSB50215 DIPLOMA OF BUSINESS (ONLINE) 58
DOUBLE DIPLOMA: BSB51915 DIPLOMA OF LEADERSHIP AND
MANAGEMENT + BSB50215 DIPLOMA OF BUSINESS 60
MANAGEMENT (ONLINE) + BSB50215 DIPLOMA OF BUSINESS (ONLINE) 63
MANAGEMENT + BSB51415 DIPLOMA OF PROJECT MANAGEMENT 66
24 | LEADERSHIP & MANAGEMENT - SHORT COURSE
FRONTLINE
LEADERSHIP
COURSE DURATION: DELIVERY MODE:
PRICE: $795
1 Day Workshop On-Campus Workshop
BOOK NOW DOWNLOAD ENQUIRE NOW

COURSE GUIDE
Are you interested in what it takes to be a credible leader? This short course explores
the critical success factors required, including how to adapt your approach to suit
different situations and team needs. You’ll learn how to translate organisational
vision into goals that motivate and inspire your team, and discover the positive
impact of involving team members in a collaborative decision-making process.
Learning outcomes Is this course right for you?

Upon completion of this course you’ll be If you are a supervisor or team leader
able to: looking to develop your team leadership
profile, this course will teach you the skills
-- Model high standards of leadership
and knowledge you need to be an effective
performance and behaviour while
frontline leader.
establishing key performance indicators
to meet your organisation’s goals and Additional information
objectives Please see our FAQs for more information
-- Support team members to develop, use on AIM’s study options, how to enrol,
and share their skills and terms, or click here for payment options.
-- Support team members to resolve conflict
and other issues which affect performance
Related courses
-- Use participative decision making in
developing, implementing and reviewing You may also be interested in:
the work of your team -- New Supervisor
-- Use coaching and feedback to motivate -- Building Team Performance
and inspire a high performance team -- BSB42015 Certificate IV in Leadership
and Management
LEADERSHIP & MANAGEMENT - SHORT COURSE | 25
BUILDING TEAM
PERFORMANCE
PRICE: $795

COURSE GUIDE
Effective teams work together towards a common goal. In this one-day course
you’ll examine real-world team dynamics, focusing on the leader’s role in creating
and nurturing a performance based culture. Using practical tools to set team goals,
establish performance measures and work collaboratively, you’ll learn how to
effectively coach and develop results-driven team members.

Upon completion of this program you’ll be If you’re either an experienced or aspiring
able to: manager looking to develop a high-
performance culture in your team, this is the
-- Involve team members in planning and
ideal program for you.
decision making while supporting them to
take responsibility for their own work Additional information
-- Ensure your own contribution serves as a Please see our FAQs for more information
role model for your team on AIM’s study options, how to enrol,
-- Develop team cohesion and a high and terms, or click here for payment options.
performance culture
-- Work with the team to resolve issues,
Related courses
concerns and problems
You may also be interested in:
-- Coaching and Mentoring
-- Performance Management
-- BSB42015 Certificate IV in Leadership
and Management
CALL 1300 658 337 TO SPEAK WITH A SENIOR TRAINING ADVISOR TODAY
EFFECTIVE WORKPLACE
RELATIONSHIPS
PRICE: $795

COURSE GUIDE
Being an effective communicator in the workplace is an invaluable trait. This short

course is designed to build your interpersonal skills by teaching you to be more
responsive to others and foster positive workplace relationships. You’ll focus on
communication and behaviour, and learn how to create and maintain workplace
networks that are based on a culture of feedback, openness and trust.

Upon completion of this course you’ll be If you’d like to create stronger relationships
able to: at work, this course will enable you to
build trust with colleagues and managers
-- Communicate information and ideas in
throughout your organisation.
ways that are accessible for a diverse
workforce Additional information
-- Work with team members to develop work Please see our FAQs for more information
plans aligned to organisational goals on AIM’s study options, how to enrol,
-- Consult with team members to address and terms, or click here for payment options.
workplace issues and share outcomes
-- Gain the trust of your colleagues,
Related courses
customers and suppliers through
consistent performance and role-model You may also be interested in:
behaviours -- Building Team Performance
-- Frontline Leadership
and Management
COACHING AND
MENTORING
PRICE: $1,495

COURSE GUIDE
Supporting the development of individuals and teams in your organisation is vital.

Why not enhance your coaching and mentoring skills with this two-day course,
designed to give you an understanding of the nature and benefits of workplace
coaching. You’ll learn ways to facilitate a learning relationship while you gain the
skills to implement, monitor and review coaching and mentoring programs.

Upon completion of this program you’ll be If you want to enhance your coaching skills
able to: to develop the people in your team, this
course will give you the skills to improve
-- Promote a coaching and mentoring
their workplace performance and results.
culture, linked to other human resource
strategies in your organisation Additional information
-- Apply coaching and mentoring approaches Please see our FAQs for more information
to support employee development on AIM’s study options, how to enrol,
-- Incorporate emotional intelligence and and terms, or click here for payment options.
interpersonal skills into the coaching or
mentoring relationship
Related courses
-- Implement learning agreements and
monitor participant progress while You may also be interested in:
addressing any difficulties or disputes -- Manage Performance Effectively
-- Acknowledge positive contributions of -- PSP50116 Diploma of Government
individuals to coaching and mentoring and
act on opportunities for improvement
CONFLICT
RESOLUTION
PRICE: $1,495

COURSE GUIDE
Conflict resolution is a critical managerial skill that is often underrated. This short
course explores the factors that drive conflict and ways to effectively intervene
and facilitate positive outcomes in often emotive situations. By learning to identify
conflict in its early stages, you’ll be able to respond with confidence and effectively
manage workplace situations before they escalate.

Upon completion of this course you’ll be If you’re already a strong communicator
able to: looking to further extend your skills to
effectively manage workplace conflict,
-- Identify and assess conflict situations while
this is the ideal course for you.
anticipating the signs, stages and possible
causes of conflict Additional information
-- Clarify the factors and issues relevant Please see our FAQs for more information
to conflict while exploring possible on AIM’s study options, how to enrol,
resolutions using appropriate and terms, or click here for payment options.
communication techniques
-- Conduct conflict resolution meetings with
involved parties and know when to refer to Related courses
mediation or counselling processes You may also be interested in:
-- Record and use lessons learnt in -- Effective Workplace Relationships
order to improve service delivery and -- Dealing with Difficult Behaviours
organisational policy as required
-- PSP50116 Diploma of Government
LEADING WITH
EMOTIONAL INTELLIGENCE
PRICE: $1,650

COURSE GUIDE
Emotionally intelligent people understand the emotions of others, and know how to
positively influence them. This ability is the key to successful leadership, and can be
developed through practice. Using a range of tools and techniques, this short course
introduces new ways to harness your own emotions and those of others in order to
enhance decision-making, improve behaviour and facilitate high performance.

Upon completion of this program you’ll be If you want to be a more impactful and
able to: influential leader, with advanced skills in
applying emotional intelligence, this is the
-- Understand the social neuroscience of
ideal course for you and your career.
emotions and emotional intelligence
-- Improve your management of emotions Additional information
-- Enhance your relationships within and Please see our FAQs for more information
outside of the workplace on AIM’s study options, how to enrol,
-- Facilitate difficult conversations with and terms, or click here for payment options.
confidence
-- Feel less stressed and be better equipped Related courses
to manage high work demands and stress
-- Create a positive work environment for
others -- Manage People Effectively
-- Facilitate high performance -- Coaching and Mentoring
-- BSB51915 Diploma of Leadership
and Management
MINDFULNESS - RAISE YOUR

LEADERSHIP EFFECTIVENESS
PRICE: $795

COURSE GUIDE
Mindfulness – you may have heard of it, but what is the science behind it? What does
it look like if you truly practiced the art of Mindfulness? In the business age of frantic
schedules, busy meetings, lack of real resources, high internal stress and external
pressures, how do you thrive rather than just survive? This one-day program will lay
the foundations for improving your focus and bringing back your power.

Upon completion of this program you’ll be Do you want to bring out the best in
able to: yourself and become a transformational
leader? This course will teach you
-- Apply the neuroscience of Mindfulness
the foundations of mindfulness in the
into your workplace
workplace, enhancing your team dynamic
-- Improve your focus to take back power and overall performance.
of your busy schedule
-- Recognise why you do what you do Additional information
-- Realise the power in a calm workplace Please see our FAQs for more information
on AIM’s study options, how to enrol,
-- Practice Mindfulness to assist with your
and terms, or click here for payment options.
overall productivity and performance
Related courses
-- Leading With Emotional Intelligence
PERFORMANCE
MANAGEMENT
PRICE: $795

COURSE GUIDE
Explore the end-to-end processes associated with the performance management

cycle – from setting goals and allocating work through to performance reviews
and recognition, and dealing with performance issues. You will gain the skills and
confidence to drive a performance culture, set performance standards that align
KPIs to the organisation’s goals, and lead others to achieve them.

Upon completion of this course you’ll be If you’re a team leader or manager
able to: responsible for the performance of
individuals or teams within your business
-- Allocate work in a way that’s efficient,
or organisation, then this is the ideal course
cost effective and outcome focussed while
for you.
developing performance indicators with
relevant staff Additional information
-- Provide on-the-job coaching to improve Please see our FAQs for more information
performance and conduct formal on AIM’s study options, how to enrol,
structured feedback sessions and terms, or click here for payment options.
-- Manage disagreement or conflict while
recognising and rewarding outstanding
performance to continuously improve Related courses
performance and outcomes You may also be interested in:
-- Capture learning to inform knowledge -- Coaching and Mentoring
management strategies and transfer -- Manage Performance Effectively
skills to enhance performance and meet
organisational and workgroup goals
and Management
IMPLEMENTING INNOVATION AND

CONTINUOUS IMPROVEMENT
PRICE: $795

COURSE GUIDE
Innovation and continuous improvement work together. These concepts are the key
to business growth, and this short course explores their business benefits. It reveals
ways of analysing business issues and industry trends so that you can identify,
validate and implement opportunities for organisational improvement.

Upon completion of this program you’ll be If your role involves the strategic
able to: development of people and processes, this
course will enable you to fully understand
-- Create an environment that enables and
best practices in delivering continuous
supports innovative practice by focusing
improvement and innovation initiatives.
on a holistic approach to the integration
of innovation across all areas of your Additional information
organisation Please see our FAQs for more information
-- Implement continuous improvement on AIM’s study options, how to enrol,
systems and processes by using strategies and terms, or click here for payment options.
to actively encourage your team to
participate in the process
-- Analyse information to monitor and adjust Related courses
performance strategies, and to manage You may also be interested in:
opportunities for further improvements -- Design Thinking:
-- Design, fit-out and decorate workspaces to Transform how you create and innovate
encourage creative mindsets, collaborative -- Introduction to Projects
working and the development of positive
workplace relationships
and Management
DESIGN THINKING - TRANSFORM

HOW YOU CREATE AND INNOVATE
PRICE: $895

COURSE GUIDE
To succeed in today’s rapidly changing business environment, an organisation

needs to re-think how it innovates to compete effectively in their industry or market
place. Design Thinking enables you to combine the traditional internal focus on
your organisation’s linear objectives and business metrics with an outward creative
focus that challenges assumptions and redefines problems to deliver better business
outcomes. This program brings together these two worldviews to put the focus on
your audiences, end users and customers. By putting human beings at the centre of
your innovation efforts, you’ll learn how to turn prototypes into high-value solutions
at a much faster rate.
Upon completion of this program you’ll be If your role involves analysing your
able to: enterprise’s problems and opportunities in
order to develop high-value solutions, this
-- Recognise the historical, societal and
program will enable you to create innovative
technological shifts leading to Design
ideas and prototypes for powering success
Thinking
and driving your business strategy. Design
-- Empathise with the end user and their Thinking allows you to develop the practical
needs to extract consumer insights and and creative sensibilities used to understand
articulate problem statements the wants and needs of end users. It will
-- Brainstorm potential solutions by tapping enable you to fast-track innovation to
into the diversity of expertise, personality, generate higher value by identifying the
opinions and experiences of the core team range of problems to solve and brainstorming
-- Select and move the best ideas to low- prototypes of solutions to test.
fidelity prototypes to engage smaller
audiences faster
Additional information
Please see our FAQs for more information
-- Refine and clarify thinking by observing,
on AIM’s study options, how to enrol,
testing, questioning and listening
and terms, or click here for payment options.
-- Engage and collaborate with others
departments to change the culture and
speed up innovation
MANAGE INNOVATION AND

CONTINUOUS IMPROVEMENT
PRICE: $795

COURSE GUIDE
Promoting innovation and continuous improvement is vital in order for a business

to thrive. In this one-day course, specifically designed for business leaders, you
will learn how to identify, validate and implement innovations that drive business
improvement. You will also develop skills, knowledge and insight to enhance your
leadership such that innovation will positively affect your business outcomes.

Upon completion of this course you’ll be This course is ideal for your career if
able to: you’re a manager or business leader who
is looking to promote an environment
-- Develop and sustain an environment in
of innovation and change within your
which continuous improvement, innovation
organisation.
and learning are promoted and rewarded
-- Establish strategies to monitor and Additional information
evaluate the performance of key systems Please see our FAQs for more information
while undertaking detailed analysis of your on AIM’s study options, how to enrol,
supply chain and delivery systems and terms, or click here for payment options.
-- Foster a creative climate by promoting
interaction between work groups and
sharing of organisational learning Related courses
-- Identify improvement opportunities and You may also be interested in:
work collaboratively to develop viable -- Change Management
solutions -- Manage Business Effectively
-- BSB61015 Advanced Diploma of
Leadership and Management
CHANGE
MANAGEMENT
PRICE: $1,495

COURSE GUIDE
Growth can sometimes mean change, so what’s the best way to manage a business
through change? This two-day course examines why people resist change and the
best ways to lead them through times of upheaval, with minimal disruption and
continued productivity. You will discover a variety of tools to help you analyse,
scope, plan and implement change programs for your business.

Upon completion of this program you’ll be This course is designed for you if you’re
able to: either interested or involved in change
management initiatives and you’d like to
-- Identify change opportunities through an
create an environment that’s ready for
analysis of existing policies and practices
change.
against strategic objectives
-- Undertake risk analysis and apply problem Additional information
solving skills to identify barriers and Please see our FAQs for more information
mitigation strategies on AIM’s study options, how to enrol,
-- Develop change management project and terms, or click here for payment options.
and communication plans to promote the
benefits to the organisation
Related courses
-- Demonstrate understanding of people’s
individual responses to change and You may also be interested in:
provide a range of support mechanisms -- Workforce Relations
-- People Leadership
OPERATIONAL
PLANNING
PRICE: $795

COURSE GUIDE
This one-day course will provide you with the skills to develop an operational
plan, acquire resources, monitor progress and evaluate performance. You’ll explore
options and contingencies in operational planning, and walk away armed with skills
that help you minimise risk and deliver results for your organisation.

Upon completion of this program you’ll be If you’re a manager with any form of
able to: responsibility for planning and monitoring
work at an operational level in your
-- Develop key performance indicators (KPIs)
organisation, this is an essential course for
and collate, analyse and organise details
you and your career.
of the resources needed to achieve them,
including recruitment of staff Additional information
-- Ensure proposals for resource requirements Please see our FAQs for more information
are supported by a variety of information on AIM’s study options, how to enrol,
sources and specialist advice as required and terms, or click here for payment options.
-- Develop risk and contingency action plans
-- Monitor performance systems and
Related courses
processes to assess progress and manage
variation You may also be interested in:
-- Develop strategies to ensure that -- Manage Budgets
employees are recruited and inducted -- Manage Business Effectively
within your organisation’s human -- BSB42015 Certificate IV in Leadership
resources management policies and Management
and Management
WORKPLACE
SAFETY
PRICE: $795

COURSE GUIDE
This one-day course will provide a solid understanding of workplace safety

standards and practices, including the Work Health and Safety legislation. Learn
strategies for promoting awareness and cooperation amongst staff and gain the
tools to create and implement an effective and sustainable work health and safety
framework in your workplace, including meaningful policies and procedures.

Upon completion of this course you’ll be This course is absolutely essential if you’re a
able to: manager, supervisor or a professional with
the responsibility for monitoring or ensuring
-- Accurately explain the relevant provisions
safety in your workplace.
of Workplace Health and Safety (WHS)
Acts, regulations and codes of practice Additional information
while providing information about your Please see our FAQs for more information
organisation’s WHS policies, procedures on AIM’s study options, how to enrol,
and programs and terms, or click here for payment options.
-- Communicate the importance of effective
consultation mechanisms in managing
WHS risks in the workplace Related courses
-- Provide workplace learning opportunities You may also be interested in:
and assistance to facilitate your -- Operational Planning
organisation’s achievement of identified
-- Risk Management
WHS training needs
-- Accurately complete and maintain WHS
and Management
records of incidents of occupational
injury and disease at work, according to
WHS policies, procedures and legislative
requirements
RISK
MANAGEMENT
PRICE: $1,495

COURSE GUIDE
All business decisions involve some level of uncertainty or risk. This short course
will guide you in creating, implementing and evaluating a risk management strategy
that supports your organisational objectives and ensures the minimisation of risk.
You will become competent in identifying and managing risk while applying risk
management processes and coordinating a risk management strategy.

Upon completion of this program you’ll be This is an essential course for any managers
able to: or professionals who are responsible for
or involved in managing risk within their
-- Identify risks and apply established risk
organisation.
management processes in line with the
responsibilities and obligations of your role Additional information
-- Review and improve organisational Please see our FAQs for more information
processes, procedures and requirements on AIM’s study options, how to enrol,
for undertaking risk management and terms, or click here for payment options.
-- Consult stakeholders in the identification
of risks while using tools and techniques to
assess them Related courses
-- Coordinate risk management and support You may also be interested in:
staff to manage risk and facilitate risk -- Change Management
recovery -- Workplace Safety
CONTRACT
MANAGEMENT
PRICE: $1,495

COURSE GUIDE
This short course offers a practical guide to managing contracts. Explore the contract
lifecycle, from tendering and negotiating to managing risk and administering
contracts. Foster sustainable relationships with suppliers through better
management of the tendering and selection process, monitoring the performance
of suppliers, managing risk and resolving disagreements more effectively.

Upon completion of this course you’ll be This course is ideal if your current role
able to: involves managing contracts between
your organisation and external suppliers of
-- Apply fundamental concepts and
goods and services on a regular basis.
techniques within the tendering and
selection process of new suppliers for your Additional information
business or organisation Please see our FAQs for more information
-- Manage the implementation and on AIM’s study options, how to enrol,
monitoring of contracts, including the and terms, or click here for payment options.
process of ongoing negotiation, managing
any risks and the administration of
contracts Related courses
-- Build relationships with suppliers while You may also be interested in:
also monitoring and reviewing their -- Negotiating Skills
performance on a regular basis and
-- Risk Management
resolving any disagreements that arise
-- Manage contract variations between your
organisation and its external suppliers of
goods and services
NEW
SUPERVISOR
PRICE: $1,650

COURSE GUIDE
The perfect kick-start to your management career, this short course will ensure a
smooth transition from teammate to highly capable and successful team leader.
Examining ways to build credibility and trust, you’ll discover how to provide
direction, motivate your team and monitor performance effectively with clear
objectives in mind. You’ll also gain the skills to help you respond to changing
circumstances and overcome common challenges.

Upon completion of this program you’ll be This course is a great starting point if
able to: you’re a first-time manager, or you’d like to
increase your potential for promotion into a
-- Identify the strengths of your character
leadership role.
and develop your effectiveness in
communicating with others Additional information
-- Build credibility and trust while cultivating Please see our FAQs for more information
positive workplace relationships on AIM’s study options, how to enrol,
-- Provide direction and motivate teams to and terms, or click here for payment options.
achieve operational goals
-- Monitor performance and respond to
Related courses
changing circumstances
-- Identify and overcome common challenges
faced by new supervisors -- Work Priorities
-- Coaching and Mentoring
and Management
MANAGE PEOPLE
EFFECTIVELY
PRICE: $2,475

COURSE GUIDE
People are your greatest asset. This short course reveals how using emotional
intelligence in your communication and behaviour as a leader can engage your
staff, create meaningful relationships and facilitate team cohesion. Find out how
to leverage diversity, promote productivity and manage conflict as you develop a
winning performance culture in your organisation.

Upon completion of this course you’ll be If your role requires you to understand how
able to: to effectively manage people as a vital
organisational asset, this is an essential
-- Use emotional intelligence to improve
course for managers and business leaders
self-awareness, self-management, social
like you.
awareness and relationship management
-- Develop trust and confidence while Additional information
managing the development and Please see our FAQs for more information
maintenance of networks and relationships on AIM’s study options, how to enrol,
within your organisation and terms, or click here for payment options.
-- Communicate with influence by providing
meaningful feedback, resolving conflicts
and addressing workplace difficulties Related courses
-- Effectively manage a diverse workforce You may also be interested in:
-- Leading with Emotional Intelligence
-- New Supervisor
and Management
MANAGE BUSINESS
EFFECTIVELY
PRICE: $2,475

COURSE GUIDE
Focusing on the manager’s role in achieving desired business outcomes, this

short course provides clear direction on how to develop, implement and monitor
business plans. You’ll identify opportunities for continuous improvement, learn to
minimise risk and confidently participate in commercial decision-making for your
organisation, whether corporate or government, profit or not-for-profit.

Upon completion of this program you’ll be If you’re an experienced manager with
able to: increasing accountability or you’re simply
looking to build your business management
-- Create an environment that supports the
profile, this is an essential course for you
application of innovative practice through
and your career.
a holistic approach to the integration
of innovation across all areas of your Additional information
organisation Please see our FAQs for more information
-- Lead and manage continuous on AIM’s study options, how to enrol,
improvement systems and processes and terms, or click here for payment options.
-- Develop and monitor operational plans to
provide efficient and effective workplace
practices that improve your organisation’s Related courses
productivity and profitability You may also be interested in:
-- Undertake successful projects by planning, -- Manage Innovation and Continuous
administering and monitoring outcomes Improvement
before reviewing the project to identify -- Operational Planning
lessons learned
and Management
MANAGE PERFORMANCE
EFFECTIVELY
PRICE: $2,475

COURSE GUIDE
Optimise your team’s performance by learning proven techniques for consistently

delivering results. This short course will uncover ways to successfully manage your
own workload and goals while you develop a team culture of learning and growth.
Create and implement effective performance and development plans and learn how
to confidently address issues of underperformance in your team.

Upon completion of this course you’ll be If you’re an experienced manager looking
able to: to develop a culture of learning, growth and
optimal team performance, this is the ideal
-- Support the development of a learning
course for you.
culture in which work and learning come
together Additional information
-- Manage the performance of team Please see our FAQs for more information
members through the development of key on AIM’s study options, how to enrol,
result areas and performance indicators, and terms, or click here for payment options.
supported by regular coaching and
feedback
-- Create systems and processes to prioritise Related courses
tasks while establishing personal work You may also be interested in:
goals and maintaining professional -- Building Team Performance
competence
-- Performance Management
-- Lead and manage team effectiveness by
establishing performance plans, facilitating
and Management
cohesion and leveraging team capabilities
PEOPLE
LEADERSHIP
PRICE: $2,175

COURSE GUIDE
Strengthen your leadership identity with this course, especially designed for
senior managers who wish to create a positive influence on management and the
organisation as a whole. Learn how to apply a ‘people perspective’ to decision-
making and become an inspirational and authoritative leader. If you live and breathe
the organisation’s vision and values, you’ll inspire employees to deliver results.

Upon completion of this program you’ll be This course is absolutely ideal for any senior
able to: manager who would like to further develop
their skills for effectively leading their
-- Apply context-specific leadership styles to
organisation and the people within it.
build credibility, trust and respect
-- Create connections between organisational Additional information
objectives, values and standards in order Please see our FAQs for more information
to build commitment on AIM’s study options, how to enrol,
-- Create trust, confidence and respect and terms, or click here for payment options.
through positive role modelling and
effective communication and consultation
Related courses
-- Lead, consult and promote the benefits of
organisational change initiatives You may also be interested in:
-- Contribute to the creation of an -- Manage People Effectively
organisation development plans and -- Strategic Leadership
practices -- BSB61015 Advanced Diploma of
STRATEGIC
LEADERSHIP
PRICE: $2,175

COURSE GUIDE
Gain the practical tools and techniques you need to plan for the organisation’s
future. Analyse internal and external environments to determine strategic goals,
then create strategic plans to future-proof your business. From ‘the vision’ to
executing the business plan, you’ll learn how to create realistic yet ambitious plans
that support the growth and financial sustainability of your organisation.

Upon completion of this course you’ll be If you’re in a senior management role and
able to: you’d like to better influence the strategic
direction of your business, this is the ideal
-- Undertake budgeting, forecasting and
course for you.
reporting to effectively manage financial
performance Additional information
-- Establish the direction of your Please see our FAQs for more information
organisation, and implement strategies on AIM’s study options, how to enrol,
for sustaining competitive advantage and and terms, or click here for payment options.
ensuring future viability
-- Analyse and assess your organisation and
competitors to develop strategic actions, Related courses
initiatives and plans You may also be interested in:
-- Workforce Relations
46 | LEADERSHIP & MANAGEMENT - QUALIFICATION
BSB30115 CERTIFICATE III

IN BUSINESS (ONLINE)
TOTAL UNITS: 12 Units clustered into 3 subjects
COURSE DURATION: 12 Months
DELIVERY MODE: Online
For fees, start dates and further assistance please call our
MORE INFO:
Senior Training Advisors on 1300 658 337
Qualification Awarded by: Australian Institute of Management Education and Training (RTO code 0049)
ENQUIRE NOW DOWNLOAD COURSE GUIDE
Who should undertake this qualification?

If you’d like to begin or return to a career in a business or office environment, this qualification
will allow you to competently and capably carry out a wide range of fundamental business
tasks including creating digital documents, communicating effectively with customers and
co-workers, while working in diverse teams and applying work health and safety legislation.
Units of Competency
These units of competency have been developed in consultation with industry experts
along with our facilitators who draw upon real-life case studies and examples to ensure
the knowledge you gain is practical and applicable to your role.
CORE UNITS
UNIT CODE UNIT NAME
Apply knowledge of WHS legislation in the workplace - understand and comply with
BSBWHS302
work health and safety (WHS) Acts, regulations and codes of practice in the workplace.
ELECTIVE UNITS
UNIT CODE UNIT NAME
Create electronic presentations - design and produce electronic presentations for

BSBITU302
speakers, for self-access and online access.
Design and produce text documents - design and develop text-based documents using
BSBITU303
advanced features of word processing software.
LEADERSHIP & MANAGEMENT - QUALIFICATION | 47
ELECTIVE UNITS
UNIT CODE UNIT NAME
Make a presentation - prepare, deliver and review a presentation to a target audience

BSBCMM401
for a range of purposes, such as marketing, training and promotions.
Deliver and monitor a service to customers - identify customer needs, deliver and
BSBCUS301 monitor customer service and identify improvements in the provision of customer
service.
Process customer complaints - handle formal and informal negative feedback and
BSBCMM301 complaints from customers by exercising discretion, judgement and appropriate
knowledge of products, customer service systems and organisational policies.
Work effectively with Diversity - recognise and interact productively with a diverse
BSBDIV301
client and/or co-worker population.
BSBWRT301 Write simple documents - plan, draft and finalise a basic document.
BSBITU304 Produce spreadsheets - develop spreadsheets through the use of spreadsheet software.
Organise workplace information - organise and apply workplace information in the

BSBINM301
context of an organisation’s work processes and knowledge management systems.
Utilise a knowledge management system - access a knowledge management system,
BSBINM302 use monitoring and review processes to provide feedback and improve own work
practices using the system.
Maintain financial records - reconcile debtors’ and creditors’ systems, prepare and
BSBFIA301 maintain a general ledger and trial balance, and monitor cash control for accounting
purposes.
Entry requirements
There are no course prerequisites. To enrol in this course, you must be 18 years of age at
time of enrolment; and demonstrate during the enrolment process that you have the skills
and capability to succeed in the course as described in the Student Entry Criteria. Students
are required to have a unique email address.
Please see our FAQs for more information on AIM’s study options, how to enrol, and terms,
or click here for payment options.
Completion of the BSB30115 Certificate III in Business provides you with the necessary
skills and knowledge to pursue studies at a higher level. Courses of interest might include
the BSB42015 Certificate IV in Leadership and Management or the BSB41015 Certificate IV
in Human Resources.
For more information, speak to one of our Senior Training Advisors on 1300 658 337.
BSB42015 CERTIFICATE IV IN
LEADERSHIP AND MANAGEMENT
TOTAL UNITS: 12 Units
COURSE DURATION: 52 weeks / 12 months
DELIVERY MODE: On-Campus Workshops with additional self-paced study
MORE INFO:

If you’re in or looking for a role where you’ll be leading, guiding and monitoring the effective
performance of individuals and teams, AIM’s BSB42015 Certificate IV in Leadership and
Management is designed as a great entry point into your new career. By taking a practical
approach to expanding your own leadership and management capability, this qualification
is designed to develop emerging leaders and managers across a range of industries and
organisations.
Units of Competency
This table below reflects the core units (C) and pre-selected elective units (E) of this course.
BREAKDOWN OF
UNIT CODE UNIT NAME WORKSHOPS
Communicate effectively as a workplace leader (C) - identify
BSBLDR401 context and media appropriate to communication, employ
feedback techniques and commit to follow-up actions.
Lead effective workplace relationships (C) - communicate and
BSBLDR402 consult with team members, develop trust as a role model and 2 days duration
maintain effective networks.
Lead team effectiveness (C) - promote team cohesion, motivate
BSBLDR403
and develop teams, and facilitate communication.
Implement operational plan (C) - implement the operational plan
BSBMGT402 by monitoring and adjusting operational performance, planning 1 day duration
resources and providing reports on performance.
BREAKDOWN OF
Implement and monitor WHS policies, procedures and programs
to meet legislative requirements (E) - implement and monitor
BSBWHS401 1 day duration
procedures for WHS training, hazard identification, risk control
and record keeping.
Undertake project work (E) - develop a project plan, implement,
BSBPMG522 monitor, finalise and review the project and determine lessons 1 day duration
learned.
Develop work priorities (E) - monitor and obtain feedback on
BSBWOR404 own work performance and access learning opportunities for 1 day duration
professional development.
Establish networks (E) - develop effective work relationships
BSBREL401 and networks through relationship building, communication and 1 day duration
negotiation.
Implement continuous improvement (E) - employ strategies
BSBMGT403 to monitor performance and identify opportunities for 1 day duration
improvements.
Write complex documents (E) - plan documents, draft text,
BSBWRT401 2 days duration
prepare final text and produce documents of varying complexity.
Articulate, present and debate ideas (E) - articulate, present
BSBCRT401 and debate ideas using creative techniques in order to provoke 1 day duration
response, reaction and critical discussion.
Report on financial activities (E) - report financial activity
BSBFIA402 for business, both in response to client requests and to meet 2 days duration
statutory requirements.
Entry requirements
Completing the BSB42015 Certificate IV in Leadership and Management opens doors to
a world of further study with AIM. You may use the units of competency as credit towards
other AIM qualifications including the BSB41015 Certificate IV in Human Resources.
(ONLINE)
MORE INFO:

If you’re in or looking for a role where you’ll be leading, guiding and monitoring the effective
performance of individuals and teams, AIM’s BSB42015 Certificate IV in Leadership and
Management is designed as a great entry point into your new career. By taking a practical
approach to expanding your own leadership and management capability, this qualification
is designed to develop emerging leaders and managers across a range of industries and
organisations.
Units of Competency
CORE UNITS
UNIT CODE UNIT NAME
Communicate effectively as a workplace leader - identify context and media

BSBLDR401 appropriate to communication, employ feedback techniques and commit to follow-up
actions.
Lead effective workplace relationships - communicate and consult with team members,
BSBLDR402
develop trust as a role model and maintain effective networks.
Lead team effectiveness - promote team cohesion, motivate and develop teams,
BSBLDR403
and facilitate communication.
Implement operational plan - implement the operational plan by monitoring and
BSBMGT402 adjusting operational performance, planning resources and providing reports on
performance.
PRE-SELECTED ELECTIVES
UNIT CODE UNIT NAME
Implement and monitor WHS policies, procedures and programs to meet legislative
BSBWHS401 requirements - implement and monitor procedures for WHS training, hazard
identification, risk control and record keeping.
Undertake project work - develop a project plan, implement, monitor, finalise and
BSBPMG522
review the project and determine lessons learned.
Develop work priorities - monitor and obtain feedback on own work performance and
BSBWOR404
access learning opportunities for professional development.
Establish networks - develop effective work relationships and networks through

BSBREL401
relationship building, communication and negotiation.
Implement continuous improvement - employ strategies to monitor performance and

BSBMGT403
identify opportunities for improvements.
Write complex documents - plan documents, draft text, prepare final text and produce
BSBWRT401
documents of varying complexity.
Articulate, present and debate ideas - articulate, present and debate ideas using
BSBCRT401
creative techniques in order to provoke response, reaction and critical discussion.
Report on financial activities - report financial activity for business, both in response to
BSBFIA402
client requests and to meet statutory requirements.
Entry requirements
Completing the BSB42015 Certificate IV in Leadership and Management opens doors to
a world of further study with AIM. You may use the units of competency as credit towards
other AIM qualifications including BSB41015 Certificate IV in Human Resources.
BSB51915 DIPLOMA OF
Online and/or
DELIVERY MODE:
On-Campus Workshops with additional self-paced study
MORE INFO:

The BSB51915 Diploma of Leadership and Management is a widely focused course,
especially for those wishing to upskill in a number of leadership and management areas.
Designed specifically for supervisors or middle managers that have responsibility for a
team of people, as well as those who participate in operational planning and are involved in
change management.
Units of Competency
BREAKDOWN OF
Build and sustain an innovative work environment (E) - create
BSBINN502 and promote an environment that enables the generation and
evaluation of ideas and the application of innovative practice.
Manage operational plan (C) - plan operational activities and
BSBMGT517 outputs, acquire resources, monitor financial productivity and
evaluate operational performance.
3 days duration
Facilitate continuous improvement (E) - develop systems and
BSBMGT516 processes to enable continuous improvement through effective
coaching and knowledge management practices.
BSBPMG522 monitor, finalise and review the project and determine lessons
learned.
BREAKDOWN OF
Develop a workplace learning environment (E) - develop
BSBLED501 strategies to facilitate inclusive learning and ongoing
development of teams.
Manage people performance (E) - develop work plans and
performance indicators, monitor and assess team and individual
BSBMGT502
performance, provide coaching and support, recognise excellence
and ensure the achievement of performance standards. 3 days duration
Manage personal work priorities and professional development
BSBWOR501 (E) - create systems and processes to manage workload,
prioritise tasks and plan for ongoing professional development.
Lead and manage team effectiveness (C) - enable teams to
BSBWOR502 take ownership of their own performance, work cohesively and
actively participate resolving team problems.
Develop and use emotional intelligence (C) - increase self-
BSBLDR501 awareness, improve relationship management and promote
emotional intelligence in the workplace.
Lead and manage effective workplace relationships (C) -
BSBLDR502 establish consultation and communication processes to recognise
and support diverse workplace relationships. 3 days duration
Communicate with influence (E) - present persuasively,

BSBLDR503
negotiate effectively and lead productive meetings.
Implement diversity in the workplace (E) - develop, implement

BSBLDR504
and review diversity policy and procedures.
Entry requirements
Completing the BSB51915 Diploma of Leadership and Management gives you the opportunity
to explore further qualification opportunities such as the BSB61015 Advanced Diploma of
Leadership and Management. In addition, with as little as five years management experience,
you could achieve a postgraduate level degree by studying toward the MBA+ in stages,
starting at Graduate Certificate of Management level. Alternatively, direct entry into the MBA+
can be achieved with a Bachelor’s degree and two years management experience. Find out
more here.
BSB61015 ADVANCED DIPLOMA OF

Online and/or On-Campus Workshops
DELIVERY MODE:
with additional self-paced study
MORE INFO:

If you’re accountable for key business objectives, either as an individual or as the leader of a
team, the BSB61015 Advanced Diploma of Leadership and Management is the qualification
for you. It’s been designed for those professionals who are required to apply specialised
leadership and management knowledge and skills and enables them to effectively leverage
their professional experience. It’s also designed to enable you to apply creative and
conceptual skills, express ideas and respond appropriately to complex problems.
Units of Competency
BREAKDOWN OF
Provide leadership across the organisation (C) - demonstrate
BSBMGT605 senior leadership behaviour as well as personal and professional
competence in inspiring and motivating others.
Lead and manage organisational change (C) - determine
BSBINN601 strategic change requirements and opportunities; and develop, 3 days duration
implement and evaluate change management strategies.
Contribute to organisation development (E) - contribute to the
BSBMGT615 creation of a development plan which ensures the organisation
will become more effective over time in achieving its goals.
BREAKDOWN OF
Develop and implement strategic plans (E) - establish the
BSBMGT616 strategic direction and sustain competitive advantage through
the analysis of relevant markets and capability assessments.
Develop and implement a business plan (C) - develop and
BSBMGT617 3 days duration
implement a business plan and run a business operation.
Manage finances (C) - undertake budgeting, financial forecasting
BSBFIM601 and manage resources to achieve the required outputs for the
business unit.
Manage risk (E) - manage risks in a range of contexts across an
BSBRSK501 organisation or for a specific business unit or area in any industry 2 days duration
setting.
Manage innovation and continuous improvement (E) - sustain
BSBMGT608 and develop an environment in which continuous improvement, 1 day duration
innovation and learning are promoted and rewarded.
Manage employee relations (E) - develop and maintain a
BSBHRM604 positive and productive workplace environment through all 2 days duration
aspects of employee relations.
Develop and implement diversity policy (E) - research diversity
BSBDIV601 and its importance to organisational activity and draft, plan and 1 day duration
implement diversity policy.
Manage human resource strategic planning (E) - develop,
BSBHRM602 implement and maintain a strategic approach to managing 1 day duration
human resources in an organisation.
Establish and maintain strategic networks (E) - identify
PSPGOV602B features of strategic networks, establish network links with key 1 day duration
stakeholders and build strategic relationships.
Entry requirements
Completing the BSB61015 Advanced Diploma of Leadership and Management opens doors to
a world of further study with AIM as you may be able to use the units of competency as credit
towards another AIM qualification.
BSB50215 DIPLOMA
OF BUSINESS
MORE INFO:

If you’d like to be able to effectively manage the work of others while adding value and
reviewing management practices, this qualification is applicable to a broad range of roles
across multiple industries and disciplines. Students undertaking this qualification may
already possess substantial experience with sound theoretical business skills and knowledge,
and are seeking to further develop their skills across a range of business functions.
Units of Competency
This table below reflects the pre-selected elective units (E) of this course.
BREAKDOWN OF
Manage operational plan (E) - plan operational activities and
BSBMGT517 outputs, acquire resources, monitor financial productivity and
3 days duration
learned.
BREAKDOWN OF
Write persuasive copy (E) - interpret a creative brief and apply a
BSBWRT501 1 day duration
range of writing strategies to create persuasive copy.
Manage meetings (E) - manage a range of meetings including
BSBADM502 preparation processes, chairing meetings, organising minutes and 1 day duration
reporting outcomes.
BSBWOR501 (E) - create systems and processes to manage workload, 1 day duration
Manage recruitment selection and induction processes (E) -
BSBHRM506 develop procedures for the attraction, assessment, recruitment, 2 days duration
selection and effective induction of new employees.
Entry requirements
Completion of the BSB50215 Diploma of Business provides you with the necessary skills and
knowledge to pursue studies at a higher level. Courses of interest might include the BSB51915
Diploma of Leadership and Management or the BSB61015 Advanced Diploma of Leadership
and Management.
With as little as five years management experience, you could achieve a postgraduate
level degree by studying toward the MBA+ in stages, starting at Graduate Certificate of
Management level. Alternatively, direct entry into the MBA+ can be achieved with a Bachelor’s
degree and two years management experience. Find out more here.
Our AIM facilitator was an expert in their field and ran the
course with a great deal of professionalism. I really valued
their knowledge on this topic. Thank you AIM!
Claire Williams
Client Growth Coordinator - Business Development
Minter Ellison
BSB50215 DIPLOMA
OF BUSINESS (ONLINE)
MORE INFO:

If you’d like to be able to effectively manage the work of others while adding value and
reviewing management practices, this qualification is applicable to a broad range of roles
across multiple industries and disciplines. Students undertaking this qualification may
already possess substantial experience with sound theoretical business skills and knowledge,
and are seeking to further develop their skills across a range of business functions.
Units of Competency
This table below reflects the pre-selected elective units (E) of this course.
UNIT CODE UNIT NAME
Build and sustain an innovative work environment (E) - create and promote an
BSBINN502 environment that enables the generation and evaluation of ideas and the application
of innovative practice.
Manage operational plan (E) - plan operational activities and outputs, acquire
BSBMGT517
resources, monitor financial productivity and evaluate operational performance.
Facilitate continuous improvement (E) - develop systems and processes to enable
BSBMGT516 continuous improvement through effective coaching and knowledge management
practices.
Undertake project work (E) - develop a project plan, implement, monitor, finalise and
BSBPMG522
UNIT CODE UNIT NAME
Manage workforce planning (E) - research workforce requirements, develop strategies,

BSBHRM513
implement initiatives and monitor and evaluate trends.
Manage meetings (E) - manage a range of meetings including preparation processes,

BSBADM502
chairing meetings, organising minutes and reporting outcomes.
Manage personal work priorities and professional development (E) - create systems
BSBWOR501 and processes to manage workload, prioritise tasks and plan for ongoing professional
development.
Manage recruitment selection and induction processes (E) - develop procedures
BSBHRM506 for the attraction, assessment, recruitment, selection and effective induction of new
employees.
Entry requirements
Completion of the BSB50215 Diploma of Business provides you with the necessary skills and
knowledge to pursue studies at a higher level. Courses of interest might include the BSB51915
Diploma of Leadership and Management or the BSB61015 Advanced Diploma of Leadership
and Management.
I had opportunities to network with other members and that

allowed me to find out what the industry is going through and
discuss topics which are related to my assessments.
Gunnar Habitz
Channel Sales Manager, CloudRecover
Leadership & Management Graduate
DOUBLE DIPLOMA: BSB51915 DIPLOMA

OF LEADERSHIP AND MANAGEMENT +
BSB50215 DIPLOMA OF BUSINESS
MORE INFO:

This is a widely focused and comprehensive course for those wishing to upskill in a
number of leadership, management and business areas. Designed for managers that have
responsibility for a team or a business, as well as those who participate in operational
planning and change management, this program will allow you to effectively add value
and review management practices in a broad range of roles across multiple industries and
disciplines.
Units of Competency
BSB51915 DIPLOMA OF LEADERSHIP AND MANAGEMENT
BREAKDOWN OF
Build and sustain an innovative work environment (E)* - create
Manage operational plan (C)* - plan operational activities and
BSBMGT517 outputs, acquire resources, monitor financial productivity and 3 days duration
Facilitate continuous improvement (E)* - develop systems and
BREAKDOWN OF
Undertake project work (E)* - develop a project plan, implement,
learned.
BSBMGT502
BSBWOR501 (E)* - create systems and processes to manage workload,

BSBLDR503

BSBLDR504
BREAKDOWN OF
Build and sustain an innovative work environment (E)* - create
Manage operational plan (E)* - plan operational activities and
BREAKDOWN OF
Undertake project work (E)* - develop a project plan, implement,
learned.
Write persuasive copy (E) - interpret a creative brief and apply a
BSBHRM513 1 day duration
range of writing strategies to create persuasive copy.
Manage meetings (E) - manage a range of meetings including
BSBADM502 preparation processes, chairing meetings, organising minutes and 1 day duration
reporting outcomes.
BSBWOR501 (E)* - create systems and processes to manage workload, 1 day duration
Manage recruitment selection and induction processes (E) -
BSBHRM506 develop procedures for the attraction, assessment, recruitment, 2 days duration
selection and effective induction of new employees.
*This unit is included in both BSB51915 Diploma of Leadership and Management and BSB50215 Diploma of Business
and must be completed as part of both qualifications.
Entry requirements
Completing the Double Diploma: BSB51915 Diploma of Leadership and Management +
BSB50215 Diploma of Business gives you the opportunity to explore further qualification
opportunities such as the BSB61015 Advanced Diploma of Leadership and Management.

OF LEADERSHIP AND MANAGEMENT (ONLINE) +
BSB50215 DIPLOMA OF BUSINESS (ONLINE)
MORE INFO:

This is a widely focused and comprehensive course for those wishing to upskill in a
number of leadership, management and business areas. Designed for managers that have
responsibility for a team or a business, as well as those who participate in operational
planning and change management, this program will allow you to effectively add value
and review management practices in a broad range of roles across multiple industries and
disciplines.
Units of Competency
UNIT CODE UNIT NAME
Build and sustain an innovative work environment (E)* - create and promote an
BSBINN502 environment that enables the generation and evaluation of ideas and the application
of innovative practice.
Manage operational plan (C)* - plan operational activities and outputs, acquire
BSBMGT517
Facilitate continuous improvement (E)* - develop systems and processes to enable
practices.
UNIT CODE UNIT NAME
Undertake project work (E)* - develop a project plan, implement, monitor, finalise and
BSBPMG522
Develop a workplace learning environment (E) - develop strategies to facilitate

BSBLED501
inclusive learning and ongoing development of teams.
Manage people performance (E) - develop work plans and performance indicators,
BSBMGT502 monitor and assess team and individual performance, provide coaching and support,
recognise excellence and ensure the achievement of performance standards.
Manage personal work priorities and professional development (E)* - create systems
development.
Lead and manage team effectiveness (C) - enable teams to take ownership of their
BSBWOR502
own performance, work cohesively and actively participate resolving team problems.
Develop and use emotional intelligence (C) - increase self-awareness, improve

BSBLDR501
relationship management and promote emotional intelligence in the workplace.
Lead and manage effective workplace relationships (C) - establish consultation and
BSBLDR502
communication processes to recognise and support diverse workplace relationships.
Communicate with influence (E) - present persuasively, negotiate effectively and lead
BSBLDR503
productive meetings.
Implement diversity in the workplace (E) - develop, implement and review diversity
BSBLDR504
policy and procedures.
UNIT CODE UNIT NAME
Build and sustain an innovative work environment (E)* - create and promote an
BSBINN502 environment that enables the generation and evaluation of ideas and the application of
innovative practice.
Manage operational plan (E)* - plan operational activities and outputs, acquire
BSBMGT517
Facilitate continuous improvement (E)* - develop systems and processes to enable
practices.
Undertake project work (E)* - develop a project plan, implement, monitor, finalise and
BSBPMG522
Manage workforce planning (E) - research workforce requirements, develop strategies,

BSBHRM513
implement initiatives and monitor and evaluate trends.
UNIT CODE UNIT NAME
Manage meetings (E)* - manage a range of meetings including preparation processes,

BSBADM502
chairing meetings, organising minutes and reporting outcomes.
Manage personal work priorities and professional development (E) - create systems
development.
Manage recruitment selection and induction processes (E) - develop procedures
BSBHRM506 for the attraction, assessment, recruitment, selection and effective induction of
new employees.
*This unit is included in both BSB51915 Diploma of Leadership and Management and BSB50215 Diploma of Business
Entry requirements
BSB50215 Diploma of Business gives you the opportunity to explore further qualification
My Leadership & Management course equipped me with the

key skills to succeed in my role. I learnt effective new ways
to approach coaching and plan to launch individual coaching
plans into my organisation to support my team.
Jennifer Green
Sales Manager

OF LEADERSHIP AND MANAGEMENT +
BSB51415 DIPLOMA OF PROJECT MANAGEMENT
Online and/or
DELIVERY MODE:
On-Campus Workshops with additional self-paced study
MORE INFO:

This is a widely focused and comprehensive course for those wishing to upskill in a number
of leadership and management areas while building capability as a project manager.
Designed for managers that have responsibility for a team or a business, as well as those
who coordinate all aspects of the project management lifecycle, this program will allow you
to effectively add leadership value and oversee project management practices in a broad
range of roles across multiple industries and disciplines.
Units of Competency
BREAKDOWN OF
Manage operational plan (C) - plan operational activities and
BREAKDOWN OF
learned.
BSBMGT502
BSBWOR501 (E) - create systems and processes to manage workload,

BSBLDR503

BSBLDR504
BREAKDOWN OF
Manage project scope (C) - obtain project authorisation, develop
BSBPMG511
a scope management plan and manage project scope controls.
Manage project time (C) - determine and implement the project

BSBPMG512
schedule and assess time management outcomes.
Manage project quality (C) - determine quality requirements, 5 days duration
BSBPMG513 implement quality control processes and use review and
evaluation to make quality improvements.
Manage project cost (C) - analyse and refine project costs to
BSBPMG514
produce a budget to control project expenditure.
BREAKDOWN OF
Manage project human resources (C) - plan for human resources,
BSBPMG515
provide training and development and lead the project team.
Manage project information and communication (C) - ensure
BSBPMG516 timely and appropriate collection, and dissemination of
information.
Manage project risk (C) - identify, analyse and monitor project
BSBPMG517
risks and assess risk management outcomes.
Manage project procurement (E) - determine procurement
BSBPMG518 requirements, establish processes and conduct procurement
activities.
Manage project stakeholder engagement (E) - identify
BSBPMG519 stakeholder interests, facilitate engagement and manage
communications.
Manage project governance (E) - apply policies and procedures
BSBPMG520
and review project governance.
Manage project integration (C) - integrate and balance project

BSBPMG521
functions to align with strategies and objectives.
*This unit is included in both BSB51915 Diploma of Leadership and Management and BSB51415 Diploma of Project Management
Entry requirements
BSB51415 Diploma of Project Management gives you the opportunity to explore further
AIM DIRECTORY 69
FACILITATOR
I combine my business
experience and coaching
with the concepts
and application of
transformational
learning and authentic
workplace practices.
Jo McAlpine, MEd, MAppSc
AIM Facilitator
Almost any role in business requires
project management skills of some
variety, from managing people and
budgets to leading complete projects
across an organisation.
Whether your job is solely project focused or you’re seeking to
expand your project management knowledge, Australian Institute of
Management Education and Training has a range of courses to
suit your needs. From introductory courses designed to boost
the skills of those new to project management to specialised
programs for experienced project management professionals –
AIM is your expert learning partner.
AIM DIRECTORY 71
SECTION CONTENTS
PROJECT
MANAGEMENT
INTRODUCTION TO PROJECTS 72
PROJECT MANAGEMENT FUNDAMENTALS 73
APPLIED PROJECT MANAGEMENT 74
PROJECT MANAGEMENT PRACTITIONER 75
BSB41515 CERTIFICATE IV IN PROJECT MANAGEMENT PRACTICE 76
BSB51415 DIPLOMA OF PROJECT MANAGEMENT 78
72 | PROJECT MANAGEMENT - SHORT COURSE
INTRODUCTION
TO PROJECTS
PRICE: $795

COURSE GUIDE
This one-day course offers an overview of the tools, techniques and resources you
need to plan, develop and implement projects. Covering the phases of the project
lifecycle, you’ll gain insight into project planning, budget preparation, stakeholder
management, schedule management and project closure and review – everything
you need to successfully contribute to workplace projects.
Upon completion of this course you’ll be This is the ideal course for you if you’re
able to: either an experienced or aspiring manager,
or you’re a project team member looking to
-- Define a project’s scope while clarifying
learn more about project management.
the relationship to your organisation’s
objectives as well as the links to available Additional information
resources Please see our FAQs for more information
-- Develop a project plan by leveraging on AIM’s study options, how to enrol,
appropriate project management tools and terms, or click here for payment options.
and formulating risk management and
contingency plans
-- Take action to ensure project team Related courses
members are clear about their You may also be interested in:
responsibilities while providing -- Project Management Fundamentals
support to ensure quality outcomes
-- Applied Project Management
and documented time lines are met
-- Review project outcomes and document
any lessons learned
PROJECT MANAGEMENT - SHORT COURSE | 73
PROJECT MANAGEMENT
FUNDAMENTALS
PRICE: $1,495

COURSE GUIDE
Designed for new or aspiring project managers, this two-day course provides the
knowledge and tools to effectively initiate and manage workplace projects. You’ll
learn all the essentials and gain practical insights into the end-to-end project
lifecycle, from implementing the project to project planning, budgeting, scheduling,
selecting a team and how best to manage the project to completion.
Upon completion of this course you’ll be This course is ideal if you’re an aspiring
able to: project manager or you work in a project
based organisation and would like to have
-- Manage workplace projects effectively
the knowledge, tools and techniques to
using practical insights into the
effectively manage projects.
critical knowledge areas of the Project
Management Body of Knowledge Additional information
(PMBoK®) Please see our FAQs for more information
-- Develop project management plans by on AIM’s study options, how to enrol,
defining project scope and boundaries and terms, or click here for payment options.
while implementing project schedules
-- Manage budgets, quality and risk
within projects while managing project Related courses
stakeholders and communication plans You may also be interested in:
-- Finalise and report on projects to ensure -- Applied Project Management
learnings are captured and applied in the -- Manage Business Effectively
future
-- BSB51415 Diploma of Project Management
AIM’s Project Management courses provided me with

detailed insights into project management and its
application to broader managerial and strategic functions.
Raymond Kolomeitz
CEO Returned and Services League of Australia, (NSW Branch)
74 | PROJECT MANAGEMENT - SHORT COURSE
APPLIED PROJECT
MANAGEMENT
PRICE: $3,025

COURSE GUIDE
All projects rely on precise and effective teamwork for their success, yet each
also has its unique set of managerial challenges. Aligned to industry competency
standards, this three-day course is perfect for anyone involved in workplace
projects. Providing an exploration of all aspects of the project management life
cycle, from initiation and planning through to execution and closure, you’ll learn
how to manage for successful project outcomes.

Upon completion of this course you’ll be This course will suit you if you’re already
able to: involved in workplace projects or you have
some experience in managing projects
-- Contribute to the control of a project’s
and are looking to transition to a project
scope by identifying objectives,
manager role.
constraints and outcomes
-- Apply an agreed project schedule Additional information
and evaluate the effectiveness of time Please see our FAQs for more information
management while applying quality on AIM’s study options, how to enrol,
management policies and procedures and terms, or click here for payment options.
-- Monitor project expenditure, identify
procurement requirements and assist with
supplier selection Related courses
-- Identify and address stakeholder needs You may also be interested in:
through effective engagement practices -- Introduction to Projects
-- Plan for, control and review any risks -- Project Management Fundamentals
associated with the project and ensure -- BSB41515 Certificate IV in Project
timely and appropriate involvement of key Management Practice
individuals, organisations and groups
PROJECT MANAGEMENT - SHORT COURSE | 75
PROJECT MANAGEMENT
PRACTITIONER
PRICE: $5,042

COURSE GUIDE
This five-day course offers project managers an invaluable step up by teaching

them how to approach the stages of project management with strong leadership,
governance and project integration. Learn vital skills to pull together a project with
a range of proven strategies to help you develop and implement projects, while
simultaneously managing project teams effectively.
Upon completion of this course you’ll be This course is ideal for you and your career
able to: if you’re a project manager looking to
undertake formal training or preparing to
-- Manage project scope while managing
transition to a program management role.
time in terms of implementing the project
schedule and assessing time management Additional information
outcomes Please see our FAQs for more information
-- Manage quality within projects by on AIM’s study options, how to enrol,
implementing quality control and and terms, or click here for payment options.
assurance processes, while reviewing to
make quality improvements in current and
future projects Related courses
-- Identify, analyse and refine project costs, You may also be interested in:
budgets and procurement while planning -- Applied Project Management
for human resources, implementing
-- Manage Business Effectively
personnel training and managing the
project team
-- Manage risks that may impact project
objectives by identifying, analysing
and monitoring contingency plans and
implementing robust project governance
-- Integrate continuous improvement into
current and future projects
76 | PROJECT MANAGEMENT - QUALIFICATION
PROJECT MANAGEMENT PRACTICE
Online and/or On-Campus Workshops with
DELIVERY MODE:
additional self-paced study
MORE INFO:

Suitable for any industry or sector, this qualification will prepare you to become more
involved in workplace projects by teaching you how to apply a recognised project
management methodology. Offering a thorough grounding in project management, this
qualification is great for members of project teams with no direct responsibility for overall
project outcomes or small business operators.
Units of Competency
BREAKDOWN OF
Apply project scope management techniques (C) - identify
BSBPMG409 objectives, deliverables, constraints, assumptions and outcomes,
and apply controls.
Apply project time management techniques (C) - develop,

BSBPMG410
maintain and evaluate project schedules.
Apply project quality management techniques (C) - contribute 3 days duration
BSBPMG411 to quality planning, procedures and continuous improvement to
enhance project outcomes.
Apply project cost management techniques (E) - assist in
BSBPMG412 producing a project budget, monitor expenditure and contribute
to cost finalisation.
PROJECT MANAGEMENT - QUALIFICATION | 77
BREAKDOWN OF
Apply project human resources management approaches (E)
BSBPMG413 - understand staffing requirements, identify training needs and
resolve conflict.
Apply project information management and communications
BSBPMG414 techniques (E) - provide a critical link between people and
information at all stages of the project.
Apply project risk management techniques (E) - plan for risk,
BSBPMG415
control risk and review associated outcomes.
Apply project procurement procedures (E) - identify
BSBPMG416 procurement requirements, supplier selection, and conduct
procurement and finalisation activities.
Apply project stakeholder engagement techniques (E) - ensure
BSBPMG418
timely involvement of key stakeholders throughout the project.
Entry requirements
Students who successfully complete this AIPM Endorsed qualification and join AIPM as
an Associate or Member are eligible for automatic recognition for certification at Certified
Practising Project Practitioner (CPPP) level at no extra cost other than membership fees.
Completing the BSB41515 Certificate IV in Project Management Practice gives you the
opportunity to explore further qualification opportunities such as the BSB51415 Diploma
of Project Management.
78 | PROJECT MANAGEMENT - QUALIFICATION
BSB51415 DIPLOMA OF
PROJECT MANAGEMENT
Online and/or On-Campus Workshops with
DELIVERY MODE:
additional self-paced study
MORE INFO:

Especially suited to those who want to build capability as a project manager, the BSB51415
Diploma of Project Management is a broad qualification designed to boost your ability to
coordinate all aspects of the project management lifecycle. Individuals undertaking this
qualification may already manage projects across a number of industry sectors and are
responsible for achieving project objectives.
Units of Competency
BREAKDOWN OF
Manage project scope (C) - obtain project authorisation, develop
BSBPMG511
a scope management plan and manage project scope controls.
Manage project time (C) - determine and implement the project

BSBPMG512
schedule and assess time management outcomes.
Manage project quality (C) - determine quality requirements, 5 days duration
BSBPMG513 implement quality control processes and use review and
evaluation to make quality improvements.
Manage project cost (C) - analyse and refine project costs to
BSBPMG514
produce a budget to control project expenditure.
Manage project human resources (C) - plan for human resources,

BSBPMG515
provide training and development and lead the project team.
PROJECT MANAGEMENT - QUALIFICATION | 79
BREAKDOWN OF
Manage project information and communication (C) -
BSBPMG516 ensure timely and appropriate collection, and dissemination
of information.
Manage project risk (C) - identify, analyse and monitor project
BSBPMG517
risks and assess risk management outcomes.
Manage project procurement (E) - determine procurement
BSBPMG518 requirements, establish processes and conduct procurement
activities.
Manage project stakeholder engagement (E) - identify
BSBPMG519 stakeholder interests, facilitate engagement and manage
communications.
Manage project governance (E) - apply policies and procedures
BSBPMG520
and review project governance.
Manage project integration (C) - integrate and balance project

BSBPMG521
functions to align with strategies and objectives.
Entry requirements
Students who successfully complete this AIPM Endorsed qualification and join AIPM as
an Associate or Member are eligible for automatic recognition for certification at Certified
Practising Project Practitioner (CPPP) level at no extra cost other than membership fees.
Completing the BSB51415 Diploma in Project Management gives you the opportunity to
explore further qualification opportunities such as the BSB51915 Diploma of Leadership
and Management or the BSB61015 Advanced Diploma of Leadership and Management.
Effective communication is
essential for the daily operation of
an organisation. It not only builds
relationships both internally
and externally, but encourages
innovation, trust and efficiency.
Regardless of an organisation’s size or industry focus,
communication plays a major role in shaping its culture.
The ability to communicate clearly and concisely, both in
written and verbal forms, is one of the most important
business skills you can possess. At Australian Institute of
Management Education and Training, we offer a wide range
of short courses designed to strengthen communication
skills at any level. From writing persuasively and presenting
more effectively, to managing meetings and becoming a
better negotiator, our short course offering will help
you master the skills of communication and place you
and your organisation at a greater advantage. Gain the
professional communications skills you need to inspire
change and drive action with AIM.
AIM DIRECTORY 81
SECTION CONTENTS
COMMUNICATION
EFFECTIVE COMMUNICATION 82
ADVANCED COMMUNICATION 83
ASSERTIVENESS TECHNIQUES 84
NEGOTIATING SKILLS 85
THE POWER OF INFLUENCE 86
PROFESSIONAL PRESENTATIONS 87
ADVANCED PRESENTATION SKILLS 88
ANALYSE AND PRESENT RESEARCH INFORMATION 89
EFFECTIVE BUSINESS WRITING 90
WRITING PERSUASIVE DOCUMENTS 91
REPORT WRITING 92
DEVELOP A COMPELLING BUSINESS CASE 93
MANAGE MEETINGS 94
82 | COMMUNICATIONS - SHORT COURSE
EFFECTIVE
COMMUNICATION
PRICE: $1,495

COURSE GUIDE
Communication is the essential building block of a successful organisation. If you

would like to express your thoughts and opinions to others with more confidence
and conviction, this short course explores a range of proven communication
techniques and strategies that can be used to develop and maintain successful
relationships both inside and outside the workplace.

Upon completion of this course you’ll be This course is designed for anyone
able to: who’d like to improve their own personal
communication skills to better express
-- Identify and develop your personal
information and ideas to others in the
communication style while adapting your
workplace.
behaviours to better express your ideas in
the workplace Additional information
-- Understand the role of culture, stereotypes Please see our FAQs for more information
and bias in communication and break on AIM’s study options, how to enrol,
down barriers to effectively communicate and terms, or click here for payment options.
-- Use active listening techniques and
effective questioning skills to enhance your
understanding and show empathy Related courses
-- Give and receive appropriate feedback You may also be interested in:
and use trusted techniques to deal with -- Assertiveness Techniques
difficult situations -- Dealing with Difficult Behaviours
I enjoyed every minute of my course. My facilitator was

an absolute joy. She was patient, well-spoken and had a
vast amount of knowledge and experience to share.
Anne Lazari
AIM Communications Student
COMMUNICATIONS - SHORT COURSE | 83
ADVANCED
COMMUNICATION
PRICE: $795

COURSE GUIDE
For anyone who needs to present and debate ideas in the workplace, this one-
day course delivers a valuable confidence-boosting toolkit. Gain the skills to
communicate, discuss and debate intricate or controversial ideas in a clear and
compelling way. Harness your critical thinking skills and learn strategies to
successfully engage others while you deliver ideas with influence and impact.

Upon completion of this program you’ll be If you often need to communicate ideas
able to: in the workplace, this course will give you
the skills to build compelling arguments,
-- Articulate, present and debate ideas in
recognise deceptive reasoning and
the context of your work or broader life
communicate complex ideas.
experiences using creative techniques to
provoke response, reaction and critical Additional information
discussion Please see our FAQs for more information
-- Distil key themes, messages and positions on AIM’s study options, how to enrol,
to aid clarity of presentation and terms, or click here for payment options.
-- Explore the ways that storytelling can be
used to communicate ideas
Related courses
-- Debate and argue substantiated positions
on ideas while being open to critical You may also be interested in:
analysis -- Effective Communication
-- Identify and participate in conversations -- The Power of Influence
that challenge and explore concepts and -- BSB42015 Certificate IV in
generate new ideas Leadership and Management
ASSERTIVENESS
TECHNIQUES
PRICE: $1,495

COURSE GUIDE
Would you like to be a more assertive and effective communicator? By looking at

communication and behaviour, this short course will help you focus on the ways
you currently respond to different people, situations and events. You’ll then learn to
build more productive workplace relationships using a range of tools and techniques
that will help you express your ideas and plans with conviction.

Upon completion of this course you’ll be If you’d like to communicate more
able to: effectively in the workplace, this course
will give you the confidence to express
-- Leverage personal insights into the ways
your ideas while building better working
in which you respond to various workplace
relationships with your colleagues.
scenarios through a strong focus on
communication and behaviour Additional information
-- Use proven techniques to effectively Please see our FAQs for more information
manage your responses and express your on AIM’s study options, how to enrol,
views more assertively with others and terms, or click here for payment options.
-- Express your ideas, opinions, wants and
needs while improving your relationships
Related courses
-- Recognise, monitor and control your
behaviour while identifying when, why and You may also be interested in:
how to respond assertively, and openly -- Effective Communication
express how you feel -- Dealing with Difficult Behaviours
The AIM courses helped me to better understand my new team’s

needs, deal with difficult situations and drive effective solutions.
Claire Williams
Client Growth Coordinator - Business Development
Minter Ellison
NEGOTIATING
SKILLS
PRICE: $1,495

COURSE GUIDE
Being able to negotiate effectively is a valuable skill in any situation. A good

negotiator can build better relationships, deliver long-term solutions and avoid
conflict. This two-day course offers insight into how to achieve win/win solutions.
By exploring a variety of proven negotiation techniques and practical tools you’ll
gain the skills needed to plan for, conduct and follow-up on business negotiations.

Upon completion of this program you’ll be This is an essential course if you’re a
able to: manager or professional who is required
to take part in regular negotiations or if
-- Clarify the purpose of the negotiation
you’re simply looking to develop your
and the issues under consideration while
communication and influencing skills.
identifying the primary needs and desired
outcomes of all parties Additional information
-- Determine your organisation’s position Please see our FAQs for more information
and devise a negotiation approach to on AIM’s study options, how to enrol,
communicate to staff involved in the and terms, or click here for payment options.
negotiation team
-- Use negotiation techniques to persuade
the other party of the strength of the Related courses
argument in favour of your organisation’s You may also be interested in:
position -- Advanced Communication
-- Select techniques for dealing with conflict -- The Power of Influence
or deadlocks in accordance with the
negotiation plan and the progress of the
negotiation
THE POWER
OF INFLUENCE
PRICE: $1,495

COURSE GUIDE
Personal influence is an essential leadership skill, and one that can even eclipse
your title. If you are required to influence a diverse range of people and situations,
this two-day course will prove invaluable. You’ll gain the skills and techniques
needed to shape opinion and build credibility in the workplace, allowing you to
guide people and situations, including those over whom you have no authority.

Upon completion of this course you’ll be If you’re currently or planning on being in
able to: a position that requires you to be able to
influence people and situations, this is an
-- Build credibility in the workplace through
essential course for you and your career.
techniques that enable you to influence a
variety of scenarios Additional information
-- Leverage expert knowledge and Please see our FAQs for more information
understand common misconceptions to on AIM’s study options, how to enrol,
know what influence really is, as well as and terms, or click here for payment options.
what it isn’t
-- Explore and identify your preferred
influencing style and how to apply other Related courses
styles to a range of situations and contexts You may also be interested in:
-- Gain commitment and loyalty while -- Advanced Communication
employing influencing techniques to -- Negotiating Skills
overcome resistance and influence without
authority
PROFESSIONAL
PRESENTATIONS
PRICE: $1,495

COURSE GUIDE
The ability to deliver information clearly and effectively is a necessity in business

today. If you want to become a more effective presenter, this two-day course will
teach you how to make your presentations shine. Exploring all aspects of concept,
design and delivery, you will gain a range of tools and techniques to help you plan
and deliver engaging and effective presentations to a range of audiences.

Upon completion of this program you’ll be If you’re often required to present to
able to: colleagues or clients in your current role,
or you’d simply like to become a more
-- Choose presentation strategies, format and
professional and effective presenter, this is
delivery methods for your target audience
an essential course for you and your career.
and select presentation aids, materials and
techniques that suit the format Additional information
-- Explain desired outcomes of the Please see our FAQs for more information
presentation with your target audience on AIM’s study options, how to enrol,
while monitoring non-verbal and verbal and terms, or click here for payment options.
communication of participants
-- Provide opportunities for participants
to seek clarification on central ideas and Related courses
concepts, and summarise key concepts at You may also be interested in:
strategic points to facilitate understanding -- Advanced Presentation Skills
-- Utilise feedback from your audience -- The Power of Influence
or from key personnel involved in the
presentation to make changes to the
central ideas presented
ADVANCED
PRESENTATION SKILLS
PRICE: $795

COURSE GUIDE
Are you ready to challenge your ability as a presenter and deliver better results?
This one-day course will enhance your skills and confidence by providing a new
perspective on presenting. Applying the principles of persuasion and connection
you’ll learn tactics to help you really engage with and influence your audience –
challenging perceptions, inspiring change and driving action.

Upon completion of this course you’ll be If you’d like to further develop your
able to: presentation skills, this course will build
your confidence and ability to give credible
-- Apply the principles of persuasion and
and convincing presentations that deliver
connection to developing and delivering
results.
an influential presentation in a variety of
contexts Additional information
-- Build structured yet engaging Please see our FAQs for more information
presentations that convey ideas and on AIM’s study options, how to enrol,
connect with a range of audiences and terms, or click here for payment options.
-- Build rapport and credibility to persuade
your audience and gain commitment while
challenging perceptions, driving action or Related courses
inspiring change You may also be interested in:
-- Prepare convincing arguments while -- Advanced Communication
anticipating resistance and responding to -- The Power of Influence
audience questions
ANALYSE AND PRESENT

RESEARCH INFORMATION
PRICE: $1,495

COURSE GUIDE
Research data can provide crucial insights, yet how should the information be
used and presented for optimal impact? By exploring aspects of research planning,
practical methodologies, analysis techniques and effective ways of compiling and
presenting findings, this two-day course will teach you to confidently interpret data
and apply what it tells you to relevant aspects of business.

Upon completion of this program you’ll be If your role involves the research, analysis
able to: and presentation of data, this course will
give you the skills to efficiently explore and
-- Gather and organise information in
analyse data for driving better business
a format that’s suitable for analysis,
decisions.
interpretation and dissemination
-- Clearly define objectives and use reliable Additional information
methods of data analysis to ensure Please see our FAQs for more information
that assumptions and conclusions are on AIM’s study options, how to enrol,
supported by evidence and terms, or click here for payment options.
-- Maintain, validate and reconcile
information systems to ensure data
integrity before collating and analysing Related courses
the information to identify facts, You may also be interested in:
interrelationships and trends -- Advanced Communication
-- Present recommendations and issues in -- Report Writing
an appropriate format while ensuring the
-- BSB42015 Certificate IV in
inclusion of predictions, assumptions and
constraints where relevant
EFFECTIVE
BUSINESS WRITING
PRICE: $1,495

COURSE GUIDE
The ability to produce accurate, clear and concise written communications has
never been more important than in this electronic business age. This short course
provides the practical skills needed to confidently plan, research and write business
documents, enabling you to transform them into powerful, persuasive tools,
increasing efficiency and enhancing the overall image of your organisation.

Upon completion of this course you’ll be If your current role involves written
able to: communication or you’re simply looking to
develop your professional writing skills, this
-- Determine the purpose and appropriate
is the ideal course for you.
formats for documents before determining
the logical sequences of data, information Additional information
and knowledge Please see our FAQs for more information
-- Ensure data, information and knowledge is on AIM’s study options, how to enrol,
aggregated, interpreted and summarised and terms, or click here for payment options.
to prepare text that satisfies business
purposes
-- Analyse information and documents Related courses
provided by others for bias, gaps, You may also be interested in:
conflicting advice and political implications -- Report Writing
-- Create consistency and credibility in your -- Writing Persuasive Documents
written communications
WRITING PERSUASIVE
DOCUMENTS
PRICE: $795

COURSE GUIDE
Persuading someone to do something can be complex. It can require different skills,

depending entirely on who the subject is and what we want them to do. This short
course develops your ability to identify your message, analyse the audience and
then harness this knowledge to produce compelling and influential copy. Using a
range of techniques and styles, you’ll express ideas in ways that engage audiences
and inspire them into action.

Upon completion of this program you’ll be If your role involves the production
able to: of high quality, creative and original
documents, this course is ideal at any
-- Leverage techniques for expressing
stage of your career.
a creative concept and checking that
supporting information is complete before Additional information
confirming schedule and budgetary Please see our FAQs for more information
requirements for creating copy on AIM’s study options, how to enrol,
-- Evaluate design and copy options against and terms, or click here for payment options.
requirements of the creative brief and
select information and images to be
communicated within time and budgetary Related courses
requirements You may also be interested in:
-- Create original copy with impact, which -- Effective Business Writing
sets the product, service or idea being
-- Report Writing
communicated apart from a competitor’s
promotional material
-- Create copy which meets the requirements
of the creative brief in terms of
information, format, language, writing
style, and level of detail
REPORT
WRITING
PRICE: $795

COURSE GUIDE
Reports. We all need to write them, but how do you make yours stand out? In this
one-day course you’ll learn how to produce effective high-quality reports and
documents. Explore step by step everything you should consider to make your
reports credible, well organised and clearly presented – including how to plan,
research, structure and display your information to best engage your audience.

Upon completion of this course you’ll be If your role involves written communication
able to: or you’re simply looking to develop your
professional writing skills, this is a valuable
-- Use industry-leading techniques to create
course for you and your career.
reports and informative documents that
are well organised and clearly presented Additional information
-- Plan and produce high quality written Please see our FAQs for more information
communications by paying particular on AIM’s study options, how to enrol,
attention to the structure to ensure correct and terms, or click here for payment options.
information flow
-- Choose an appropriate writing style that
suits the audience for the report as well as Related courses
the goals of your organisation You may also be interested in:
-- Determine methods for gathering and -- Effective Business Writing
organising information before presenting -- Develop a Compelling Business Case
issues and recommendations within your
report
DEVELOP A COMPELLING
BUSINESS CASE
PRICE: $795

COURSE GUIDE
Bringing ideas to life can be challenging, but a watertight business case will give
them the best chance of success. This one-day course offers a step-by-step approach
to putting together a strong business case – including analysing alternatives,
timeframes, costs, risks and an implementation plan – and provides tips on
effectively showcasing your recommendation for maximum viability.

Upon completion of this program you’ll be If your current or future role requires
able to: you to develop business cases for senior
executives or board approval, then this is
-- Understand the purpose and content of
the ideal course for you.
a business case as it applies in different
contexts Additional information
-- Apply industry-best practice steps Please see our FAQs for more information
for developing a business case that on AIM’s study options, how to enrol,
explains rationale to senior leaders and and terms, or click here for payment options.
stakeholders
-- Quantify the various benefits of
undertaking a project or task and Related courses
interpret the appropriate financial data You may also be interested in:
including costs, budgets and estimates for -- Effective Business Writing
completion
-- Writing Persuasive Documents
-- Develop strong, multi-dimensional and
objective-driven submissions that drive
consistent rates of approval and are
presented in an appropriate format
MANAGE
MEETINGS
PRICE: $795

COURSE GUIDE
A successful meeting delivers meaningful outcomes without being an unwelcome

disruption to the day. This short course explores what it takes to plan and lead an
effective, engaging and productive meeting. By exploring the factors that influence
a meeting’s outcomes, you’ll learn how to structure your meetings strategically,
manage the time wisely, facilitate discussion and achieve and report on clear results.

Upon completion of this course you’ll be Anyone required to plan and lead meetings
able to: focused on positive outcomes will find this
course essential for enhancing this vital
-- Identify the type of meeting being
career skill.
organised, including any legal or ethical
requirements, and make meeting Additional information
arrangements in accordance with Please see our FAQs for more information
participants’ requirements on AIM’s study options, how to enrol,
-- Prepare a meeting agenda and take notes and terms, or click here for payment options.
with the required speed and accuracy to
ensure an accurate record of the meeting
-- Chair and conduct meetings to ensure Related courses
they’re focused, time efficient and achieve You may also be interested in:
the required outcomes -- Effective Communication
-- Check notes to ensure they reflect an -- Professional Presentations
accurate record of the meeting and
-- BSB50215 Diploma of Business
distribute follow-up documentation within
designated timelines -- BSB51915 Diploma of
AIM DIRECTORY 95
FACILITATOR
I have 10 years’ experience

in working with industries
in the corporate and finance
sectors and a passion
for customising learning
programs having partnered
with some of Australia’s
leading corporate identities
to tailor and deliver proven
training solutions.
Megan Smith
AIM Facilitator
Effective financial management is
key to the long-term success of any
enterprise. Whether it’s accounting,
cashflow management or budgeting,
finance is fundamental to decision
making, organisational growth and
financial sustainability.
For an organisation to evolve, it’s important for all business
leaders to have a solid understanding of finance and how this
informs the direction of the organisation. Australian Institute
of Management Education and Training offers introductory
courses in finance and accounting, designed to present
relevant financial concepts clearly. The result? Managers
are able to make more informed contributions to the overall
performance of their organisation. Talk to AIM about how we
can help you take your finance skills to new heights.
AIM DIRECTORY 97
SECTION CONTENTS
FINANCE
FINANCE FUNDAMENTALS 98
INTRODUCTION TO ACCOUNTING 99
MANAGE BUDGETS 100
FINANCE FOR NON-FINANCE MANAGERS 101
98 | FINANCE - SHORT COURSE
FINANCE
FUNDAMENTALS
PRICE: $795

COURSE GUIDE
Many people struggle with financial concepts. This one-day course is designed to
help you grasp the fundamentals of finance including how to interpret financial
reports, recognise the impact of financial strategies and communicate with finance
professionals. Develop your knowledge of and confidence in financial data so you
can measure performance and make better decisions.

Upon completion of this course you’ll be If you don’t have a financial background
able to: and you simply want or need to develop an
understanding of how to use financial data,
-- Apply the fundamentals of financial
this is the ideal course for you at this stage
management in the workplace
of your career.
-- Understand the main accounting terms,
including recognising the difference Additional information
between cash and accrual accounting Please see our FAQs for more information
-- Interpret the main financial statements and on AIM’s study options, how to enrol,
make decisions that are in the financial and terms, or click here for payment options.
interest of your organisation
-- Calculate the key financial ratios and
Related courses
understand the results so you can
identify significant issues, prepare You may also be interested in:
recommendations and apply strategies to -- Introduction to Accounting
improve cash flow -- Develop a Compelling Business Case
FINANCE - SHORT COURSE | 99
INTRODUCTION
TO ACCOUNTING
PRICE: $1,495

COURSE GUIDE
The function of accounting in any organisation is to closely monitor the movement

of funds in order to determine the financial health of a business and identify ways
of increasing profitability. This short course covers the accounting requirements for
Australian businesses, describes key accounting concepts and provides the basic
skills required to interpret and report on financial activity.

Upon completion of this course you should If you’re looking to gain a better
be able to: understanding of accounting concepts and
how to evaluate financial data, but don’t
-- Collect and analyse financial data to
have an accounting or financial background,
ensure consistency, quality and accuracy
while identifying discrepancies, unusual
features or queries Additional information
-- Correctly record income and expenditure Please see our FAQs for more information
to ensure compliance with statutory on AIM’s study options, how to enrol,
requirements while ensuring that and terms, or click here for payment options.
statements take full advantage of available
benefits
-- Provide recommendations to enhance the Related courses
effectiveness of functions and prioritise You may also be interested in:
significant issues in statements including -- Finance Fundamentals
comparative financial performances for
-- Operational Planning
review
-- Ensure the structure and format of reports
are clear and conform to organisational
and statutory requirements
100 | FINANCE - SHORT COURSE
MANAGE
BUDGETS
PRICE: $795

COURSE GUIDE
Planning is the key to an organisation achieving its goals. However, translating high-
level plans into realistic and workable budgets can be a challenge. This one-day
course introduces the main concepts involved in the planning and implementation
of budgets, and provides insight into important aspects of managing team budgets
and financial plans including accurate reporting, monitoring and financial
performance review.

Upon completion of this course you’ll be This is an essential course for you and your
able to: career if you’re responsible for a team
or department budget, or you’re simply
-- Clarify financial plans within your
looking to learn more about the financial
organisation to ensure that documented
side of business management.
outcomes are achievable and contingency
plans are prepared appropriately Additional information
-- Disseminate details of the financial plans Please see our FAQs for more information
while providing support to ensure that on AIM’s study options, how to enrol,
team members can competently manage and terms, or click here for payment options.
finances where required
-- Implement processes for monitoring
expenditure and controlling costs in Related courses
order to implement contingency plans as You may also be interested in:
required to maintain financial objectives -- Finance for Non-Finance Managers
-- Collect data on the effectiveness of -- Operational Planning
financial management processes and
recommend improvements in line with the
objectives of your organisation
FINANCE - SHORT COURSE | 101
FINANCE FOR
NON-FINANCE MANAGERS
PRICE: $1,495
BOOK NOW DOWNLOAD

COURSE GUIDE ENQUIRE NOW
Managers and leaders who have an understanding of their organisation’s financial

position feel more confident in their business decision-making. This short
course offers a practical guide to analysing financial data and understanding
the implications of financial performance. It introduces all aspects of financial
management from planning through to budget review and reporting on financial
outcomes.

Upon completion of this course you should If you’re a manager with responsibility
be able to: for planning, managing and reporting on
budgets and financial indicators, or you
-- Analyse previous financial data to establish
wish to deepen your knowledge of business
areas which have generated a profit or loss
finance, this is the ideal course for you.
and establish critical initiatives that will
require resources in the next financial cycle Additional information
-- Use previous financial data to determine Please see our FAQs for more information
allocations for resources, make informed on AIM’s study options, how to enrol,
estimates of new items for inclusion and and terms, or click here for payment options.
prepare budgets in accordance with
statutory requirements
-- Ensure the structure and format of Related courses
financial reports are clear in order to You may also be interested in:
identify significant issues and prepare -- Manage Budgets
recommendations to ensure the ongoing
-- Strategic Leadership
financial viability of your organisation
The importance of an
effective training program
cannot be underestimated.
At Australian Institute of Management Education and
Training, we partner with you to understand the
training spectrum with greater clarity and identify the
areas of your organisation that can be strengthened
through training. AIM helps you design training
programs, understand the appropriate standards
and guidelines for training and how to assess your
workforce for knowledge gaps. Discover AIM’s Training
& Assessment programs today.
AIM DIRECTORY 103
SECTION CONTENTS
TRAINING &
ASSESSMENT
LANGUAGE, LITERACY AND NUMERACY FOR TRAINERS 104

TRAINING FUNDAMENTALS 105
TRAIN THE TRAINER 106
TRAINING NEEDS ANALYSIS 107
TRAINING EVALUATION 108
ADVANCED ASSESSMENT 109
INSTRUCTIONAL DESIGN AND DEVELOPMENT 110
TAE50216 DIPLOMA OF TRAINING DESIGN AND DEVELOPMENT 112
104 | TRAINING & ASSESSMENT - SHORT COURSE
LANGUAGE, LITERACY AND

NUMERACY FOR TRAINERS
PRICE: $795

COURSE GUIDE
If you are a VET trainer or assessor, this one-day course will help you learn to
address the adult language, literacy and numeracy (LLN) considerations required
when delivering work-based training and assessment. Discover tools and techniques
to determine the LLN requirements of a training program and find out how to modify
your training to meet your learners’ requirements.

Upon completion of this course you’ll be This is an essential course if you have
able to: responsibility for training, group facilitation
or assessing competency in the workplace
-- Identify the language, literacy and
in your current role, as it will allow you to
numeracy (LLN) skill requirements of
better support LLN training requirements.
training in relation to an organisation’s
work environment Additional information
-- Use resources and strategies that meet Please see our FAQs for more information
the needs of the learner group, including on AIM’s study options, how to enrol,
accessing specialist LLN support as and terms, or click here for payment options.
required
-- Determine learners’ language, literacy and
numeracy skill levels and identify factors Related courses
or potential barriers that may affect their You may also be interested in:
development -- Train the Trainer
-- Review LLN strategies and monitor learner -- TAE50216 Diploma of Training Design
progress while seeking support and and Development
feedback from colleagues as required
TRAINING & ASSESSMENT - SHORT COURSE | 105
TRAINING
FUNDAMENTALS
PRICE: $795

COURSE GUIDE
Being a good trainer requires skills to engage, empower and encourage an audience.
This one-day course explores everything you need to train others effectively. With a
focus on adult learning principles, you will discover how to identify training needs
and deliver skill-based training to individuals and groups that will meet the needs of
the people and the organisation.

Upon completion of this course you’ll be If your role requires you to deliver skills-
able to: based training in the workplace, this course
is designed to give you the fundamental
-- Access relevant learning resources to
knowledge and ability you need.
ensure their suitability for the training
and seek assistance to interpret their Additional information
contextual application Please see our FAQs for more information
-- Use measures to ensure learners are able on AIM’s study options, how to enrol,
to use new knowledge while also reflecting and terms, or click here for payment options.
upon your own personal performance in
providing instruction
-- Choose presentation strategies and Related courses
methods that match the characteristics You may also be interested in:
of your target audience and select -- Professional Presentations
presentation techniques that will enhance
-- Train the Trainer
audience understanding
-- Provide opportunities for participants
to seek clarification on central concepts
and adjust the training to meet your
participants’ needs and preferences
TRAIN THE
TRAINER
PRICE: $2,900

COURSE GUIDE
Want your training sessions to have more impact? This four-day course is designed
to give trainers the skills and knowledge to plan and present interactive and
effective training sessions. From analysing learning needs to structuring and
delivering workshops and designing engaging workshop materials, every step of the
process is covered. There is also plenty of class time dedicated to skills practice.

Upon completion of this course you’ll be This course is ideal if you’re a trainer or
able to: manager who would like to sharpen your
skills and deepen your understanding of
-- Conduct individual and group instruction
what makes training sessions work.
and demonstrate work skills, using
existing learning resources in a safe and Additional information
comfortable learning environment Please see our FAQs for more information
-- Plan, organise and deliver training on AIM’s study options, how to enrol,
by interpreting learning program and terms, or click here for payment options.
documentation, contextualising existing
learning materials and monitoring learner
progress Related courses
-- Structure learning activities to support and You may also be interested in:
reinforce new learning, build on strengths -- Training Fundamentals
and identify areas for further development
-- TAE50216 Diploma of Training Design
-- Choose presentation strategies and and Development
techniques that will enhance audience
understanding of key concepts and central
ideas
TRAINING
NEEDS ANALYSIS
PRICE: $795

COURSE GUIDE
Is it up to you to identify the skill gaps and development requirements for your team
or organisation? This one-day course will teach you how to conduct an accurate
analysis of training needs in the workplace in line with business strategy and goals.
You’ll explore all phases of the process, from planning to collecting and analysing
data to providing clear advice and recommendations.

Upon completion of this course you’ll be This course is specifically designed for
able to: those professionals whose role requires
them to identify the skill and development
-- Identify, analyse and address any existing
requirements for their team or organisation.
or potential issues that may impact on
the organisation’s training objectives and Additional information
requirements Please see our FAQs for more information
-- Develop a project plan with relevant on AIM’s study options, how to enrol,
stakeholders for the conduct of the and terms, or click here for payment options.
Training Needs Analysis (TNA) to be
negotiated and agreed on by senior
leaders Related courses
-- Analyse the organisation’s work roles to You may also be interested in:
determine skills and competencies needed -- TAE50216 Diploma of Training Design
for effective performance and Development
-- Provide the organisation with clear advice
and recommendations on training and
assessment needs in the format preferred
by the client organisation
TRAINING
EVALUATION
PRICE: $1,495

COURSE GUIDE
This two-day course examines the importance of evaluating training programs in

order to assess their effectiveness. You will be introduced to a range of different
assessment tools – including data collection methods and analysis techniques –
and learn how to use the results to improve future training and assessment practice
in your organisation.

Upon completion of this course you’ll be This course is ideal for you if you want to
able to: learn the latest methods for designing and
evaluating training packages based on
-- Conduct research activities using effective
nationally recognised guidelines.
techniques while analysing data to
improve current and future training and Additional information
assessment practice Please see our FAQs for more information
-- Make recommendations for improving on AIM’s study options, how to enrol,
training and assessment practice, based on and terms, or click here for payment options.
the research findings, and present these to
relevant personnel for approval
-- Evaluate a training program by measuring Related courses
its effectiveness in meeting workforce You may also be interested in:
performance needs and capability -- Training Needs Analysis
requirements
-- Instructional Design and Development
-- Report on the conclusions and
recommendations of the evaluation while
and Development
documenting issues arising from the
analysis conducted
ADVANCED
ASSESSMENT
PRICE: $2,175

COURSE GUIDE
For those interested in gaining a higher level perspective of the assessment process,
this three-day course explores innovative ways to evaluate the skills and knowledge
of learners without compromising reliability of the results. By applying current
research to your practice, and operating within current quality guidelines, you will
develop and improve assessment processes and outcomes for your organisation.

Upon completion of this course you’ll be If you’re an experienced trainer, assessor,
able to: facilitator or instructional designer, this
course will help you become a champion
-- Lead and improve the assessment
of successful learning programs and
processes within a Registered Training
assessment strategies in your workplace.
Organisation (RTO) by incorporating
current research into your current practices Additional information
-- Coordinate and initiate assessment Please see our FAQs for more information
validation activities in line with on AIM’s study options, how to enrol,
organisational, legal and ethical and terms, or click here for payment options.
requirements
-- Develop and implement a strategy for
recognising current competencies using Related courses
both workplace and industry criteria or You may also be interested in:
Recognition of Prior Learning (RPL) -- Training Needs Analysis
-- Apply your influence and expertise in -- Training Evaluation
the professional development of other
workplace assessors
and Development
INSTRUCTIONAL DESIGN
AND DEVELOPMENT
PRICE: $2,175

COURSE GUIDE
This three-day course has been created specifically for those involved in designing
and developing learning solutions for organisations. Discover how to identify and
address the needs of learners, develop learning and assessment strategies and
design, develop, review and trial resources to support those strategies – all as part
of an organisational commitment to continuous improvement.

Upon completion of this course you’ll be This course is specifically designed for
able to: instructional designers, facilitators, training
consultants and managers involved
-- Determine learning strategy parameters
in designing and developing learning
by identifying learning needs and
solutions.
documenting appropriate delivery
methods, keeping the learning context in Additional information
mind Please see our FAQs for more information
-- Design learning resources, plan content on AIM’s study options, how to enrol,
development and evaluate the design and terms, or click here for payment options.
process to identify improvements for
future projects
-- Develop assessment tools to guide the Related courses
collection of quality evidence, including You may also be interested in:
their application in Recognition of Prior -- Training Needs Analysis
Learning (RPL) assessment
-- Training Evaluation
-- Review the learning strategy and make
modifications as part of a continuous
and Development
improvement strategy
AIM DIRECTORY 111
FACILITATOR
I have over 30 years’

of consulting experience
and have successfully
developed a large
number of executives,
senior managers and
their teams.
Ian Siebert, BEcon, GDipTEd, MBA
AIM Facilitator
112 | TRAINING & ASSESSMENT - QUALIFICATION
TAE50216 DIPLOMA OF TRAINING

DESIGN AND DEVELOPMENT
MORE INFO:

Reflecting the roles of training developers and instructional designers who are
responsible for addressing training needs, this qualification is for professionals involved
in designing training and assessment products to meet workplace capability requirements.
They may also have a role in providing guidance and advice to trainers and assessors and
in researching and incorporating best practice into training programs and products.
This qualification is now a requirement for Trainers and Assessors who deliver the
Certificate IV in Training and Assessment, Assessor Skill Set, or Advanced Assessor Skill Set.
Units of Competency
BREAKDOWN OF
Undertake organisational training needs analysis (C) - undertake
TAETAS501 a training needs analysis (TNA) to identify the training and 1 day duration
assessment needs of an organisation.
Design and develop learning strategies (C) - design, develop
TAEDES501 and review learning strategies relevant to both Training Package
qualifications and course-based qualifications.
Design and develop learning resources (C) - design, develop and
TAEDES502 3 days duration
evaluate the effectiveness of learning support resources.
Design and develop assessment tools (C) - design and develop
TAEASS502 assessment tools, including tools used in formative, summative
and recognition of prior learning (RPL) assessment.
TRAINING & ASSESSMENT - QUALIFICATION | 113
BREAKDOWN OF
Provide advanced assessment practice (E) - lead assessment
TAEASS501 processes among a group or team of assessors within a
Registered Training Organisation (RTO).
Lead assessment validation processes (E) - provide leadership in
TAEASS503
assessment validation and continuous improvement processes. 3 days duration
Develop and implement recognition strategies (E) - develop
and implement recognition strategies that may be used for
TAEASS504
recognition of current competencies against workplace and
industry criteria as well as recognition of prior learning.
Support the development of adult language literacy and
numeracy skills (E) - design and implement training and
TAELLN501 1 day duration
assessment strategies that incorporate mechanisms to support
language, literacy and numeracy development.
Apply research to training and assessment practice (E) -
TAERES501 undertake research into educational theory and apply findings to
improve current training and assessment practice.
2 days duration
Evaluate a training program (C) - evaluate a training program
TAEDES505 by measuring the effectiveness of training in meeting workforce
performance needs and capability requirements.
Entry requirements
An organisation is only as strong
as the people. It follows, then, that
a solid understanding of human
resources offers a distinct advantage
to individuals and businesses.
By choosing and retaining the right staff, and putting in place
the right packages and policies, your organisation will go
from strength to strength. Australian Institute of Management
Education and Training, can help you ensure your organisation
and employees are up to date with the latest HR thinking. AIM
offers a range short courses and qualifications specifically aimed
at HR professionals and managers. The courses are current and
relevant, covering areas such as HR planning, diversity, recruitment
strategies, and policies and procedures. It’s time to advance your
skills and knowledge in human resources with AIM.
AIM DIRECTORY 115
SECTION CONTENTS
HUMAN
RESOURCES
HR ESSENTIALS 116
WORKFORCE PLANNING 117
RECRUITMENT AND SELECTION 118
WORKFORCE RELATIONS 119
WORKPLACE DIVERSITY 120
CREATE STRATEGIC HUMAN RESOURCE PLANS 121
MANAGE REMUNERATION AND EMPLOYEE BENEFITS 122
BSB41015 CERTIFICATE IV IN HUMAN RESOURCES 124
BSB41015 CERTIFICATE IV IN HUMAN RESOURCES (ONLINE) 126
BSB50615 DIPLOMA OF HUMAN RESOURCES MANAGEMENT 128
BSB50615 DIPLOMA OF HUMAN RESOURCES MANAGEMENT (ONLINE) 130
116 | HUMAN RESOURCES - SHORT COURSE
HR
ESSENTIALS
PRICE: $1,495

COURSE GUIDE
This two-day course provides an end-to-end exploration of all facets of human

resource management. Covering everything from strategic initiatives to HR service
delivery, this course will provide a solid understanding of the employer-employee
relationship, delivering the knowledge and skills you need to manage all aspects of
the employment lifecycle and address the challenges at each stage.

Upon completion of this course you’ll be If you’re a manager of people and you would
able to: like to deepen your understanding of human
resources and how to address the challenges
-- Develop and facilitate performance
within human resource management, this is
management processes while also
the ideal course for you.
coordinating learning and development
to encourage effective employee Additional information
performance Please see our FAQs for more information
-- Research human resources functions by on AIM’s study options, how to enrol,
reviewing your organisational strategy, and terms, or click here for payment options.
identifying networks for human resource
professionals and considering legislation,
regulations and standards Related courses
-- Ensure all persons responsible for You may also be interested in:
human resource functions understand -- Workforce Relations
requirements regarding their ethical
-- Workplace Diversity
behaviour
-- BSB41015 Certificate IV in Human
-- Work with line managers to ensure that
Resources
performance is monitored regularly and
that intervention occurs as required to
comply with organisational policies and
legal requirements
HUMAN RESOURCES - SHORT COURSE | 117
WORKFORCE
PLANNING
PRICE: $795

COURSE GUIDE
An organisation is most effective when the right people are deployed appropriately,
but achieving this is a strategically complex process. This one-day course explores
the concept of workforce planning, introducing how to effectively evaluate and
forecast your organisation’s ongoing needs by profiling your workplace, analysing
supply and demand and devising strategies to minimise workforce gaps.

Upon completion of this course you’ll be This course is ideal for senior managers
able to: and business leaders whose role involves
workforce planning and establishing
-- Research workforce requirements by
resourcing strategies.
reviewing current data on staff turnover
and demographics while assessing factors Additional information
that may affect workforce supply Please see our FAQs for more information
-- Develop workforce objectives and on AIM’s study options, how to enrol,
strategies by defining objectives to retain and terms, or click here for payment options.
skilled labour as well as objectives for
workforce diversity and cross-cultural
management Related courses
-- Implement initiatives to support workforce You may also be interested in:
planning objectives such as recruitment, -- HR Essentials
training, redeployment and redundancy
-- Recruitment and Selection
-- Monitor workforce trends and refine
-- BSB50615 Diploma of Human Resource
strategies in response to changes while
Management
also making recommendations in response
to global trends and incidents
RECRUITMENT
AND SELECTION
PRICE: $1,495

COURSE GUIDE
If you are charged with finding, hiring and retaining the best people for your
business, this two-day course will be invaluable. Learn the skills and techniques to
conduct job analysis, implement candidate attraction strategies, assess candidates
and make informed selection choices. Plus, study effective induction and
development processes designed to ensure you retain key talent when you find it.

Upon completion of this course you’ll be This course will have significant benefits
able to: for managers and HR professionals as well
as anyone involved in staff recruitment and
-- Develop recruitment, selection and
onboarding within their organisation.
induction policies and obtain support from
your senior managers Additional information
-- Prepare job descriptions according to Please see our FAQs for more information
legislation codes and choose appropriate on AIM’s study options, how to enrol,
channels to advertise vacancies and and terms, or click here for payment options.
identify a potential talent pool
-- Participate in the interview process, assess
candidates against agreed selection Related courses
criteria and provide successful candidates You may also be interested in:
with employment contracts and other -- HR Essentials
documentation
-- Workforce Planning
-- Oversee the management of probationary
employees and obtain feedback from
Resources
employees and relevant managers to
ensure the induction process is meeting
its objectives
WORKFORCE
RELATIONS
PRICE: $1,495

COURSE GUIDE
Designed for HR professionals and managers, this two-day course provides

the skills, knowledge and credibility to manage complex workplace issues.
By combining the legal context with the human face of people leadership,
you will learn to develop robust and meaningful workplace policies and
confidently manage challenging workforce relations.

Upon completion of this course you’ll be If you’re an HR professional or people
able to: manager looking to learn more about
effective management of workforce
-- Manage employee and industrial relations
relations, this course is essential for your
matters in an organisation by developing
career.
appropriate policies and managing conflict
resolution negotiations Additional information
-- Communicate and implement industrial Please see our FAQs for more information
relations policies and procedures to on AIM’s study options, how to enrol,
effectively represent your organisation and and terms, or click here for payment options.
employers
-- Develop, implement and review guidelines
and procedures for mediation within Related courses
an organisation and conduct separate You may also be interested in:
interviews with parties in disputes in order -- Strategic Leadership
to clarify issues
-- Workplace Diversity
-- Deal with redeployment, resignation,
retirement, dismissal and redundancy,
Resources
including the conduct of exit interviews
Management
WORKPLACE
DIVERSITY
PRICE: $795

COURSE GUIDE
There is an increasing national focus on diversity, and many organisations are

following suit. This one-day course explores the opportunities and challenges
inherent to Australia’s diverse workplace populations. You will understand the
importance and impact of diversity and how you can translate this into a meaningful
diversity policy for your own organisation.

Upon completion of this course you’ll be If you’re a manager with responsibility for
able to: developing and implementing a diversity
policy within your organisation, this course
-- Encourage staff to see that working
is essential for your career.
effectively with difference is a strength
that can improve your organisation’s Additional information
products, services and customer relations Please see our FAQs for more information
-- Capture ideas and information from the on AIM’s study options, how to enrol,
diversity within your workforce to enhance and terms, or click here for payment options.
products and services while contributing
to competitive advantage
-- Draft a diversity policy and develop action Related courses
plans before consulting key stakeholders You may also be interested in:
for feedback and revising the policy for -- Recruitment and Selection
implementation
-- Manage People Effectively
-- Monitor business activities, team plans and
staff performance to ensure the diversity
policy is effectively implemented
CREATE STRATEGIC
HUMAN RESOURCE PLANS
PRICE: $795

COURSE GUIDE
This one-day course explores ways to develop, implement and maintain a strategic
approach to planning and managing Human Resources. As an HR manager or
consultant, your increased ability to identify HR issues and champion improvements
will ensure that HR activities are better aligned with (thus more effectively
integrated into) the strategic objectives of your organisation.

Upon completion of this course you’ll be This course is designed for you if you’re
able to: an HR consultant or manager, or if you
have a background in human resource
-- Develop a strategic approach to
management.
managing human resources, ensuring your
organisation has the structure and staff to Additional information
meet business and performance objectives Please see our FAQs for more information
-- Analyse strategic plans to determine on AIM’s study options, how to enrol,
human resource targets and identify and terms, or click here for payment options.
future labour needs, skill requirements and
options for sourcing labour supply
-- Undertake an environmental analysis to Related courses
identify emerging practices and trends You may also be interested in:
that may impact on human resource -- Workforce Planning
management in your organisation
-- Develop and implement the strategic
human resources plan
It’s been an outstanding leadership program for our organisation

and I really look forward to continuing our partnership with AIM.
Lindy Deitz
General Manager
Campbelltown City Council
MANAGE REMUNERATION AND

EMPLOYEE BENEFITS
PRICE: $795

COURSE GUIDE
If you’re a manager or human resource specialist who deals with the organisation’s
remuneration process, this one-day course will teach you how to implement,
monitor and evaluate a remuneration and benefits plan. You’ll not only look at
packaging, salary benchmarking, market rates reviews and bonuses, you’ll also
cover the legislative aspects of remuneration and employee benefits.

Upon completion of this course you’ll be This is an essential course for you and your
able to: career if you’re a manager, business owner
or human resource specialist who has
-- Analyse strategic plans to determine
responsibility over any kind of remuneration
the scope of remuneration plans, taking
process.
account of current practice and legislative
parameters Additional information
-- Ensure remuneration plans are recorded Please see our FAQs for more information
and your organisation is positioned as on AIM’s study options, how to enrol,
an employer of choice and a desirable and terms, or click here for payment options.
workplace
-- Research occupational groups to
determine industrial agreements and Related courses
undertake market rates surveys to ensure You may also be interested in:
your organisation’s competitiveness -- Create Strategic Human Resource Plans
-- Consult managers and employees about -- Workforce Planning
the effectiveness of the remuneration
strategy and amend plans as necessary
Management
to meet organisational policies and legal
requirements
LOOKING FOR
SHORT COURSE
DATES?
GET AIM’S QUARTERLY SHORT
COURSE CALENDAR HERE.
124 | HUMAN RESOURCES - QUALIFICATION
BSB41015 CERTIFICATE IV
IN HUMAN RESOURCES
MORE INFO:

Whether you’re currently working or planning to work in a range of human resources
positions in diverse disciplines such as recruitment, learning and development, talent and
performance management, remuneration and change management, this qualification is
designed to provide essential human resources skills and knowledge for those commencing
their career in HR.
Units of Competency
BREAKDOWN OF
Support performance-management processes (C) - assist in the
BSBHRM403 effective implementation of a performance management system
and facilitate employee performance. 2 days duration
Review human resources functions (C) - undertake research that
BSBHRM404
supports work across a range of human resource functional areas.
Support the recruitment, selection and induction of staff (C) -
execute tasks associated with the recruitment cycle and apply
BSBHRM405 2 days duration
knowledge of the organisation to recruitment and selection
practices.
to meet legislative requirements (C) - implement and monitor
and record keeping.
HUMAN RESOURCES - QUALIFICATION | 125
BREAKDOWN OF
Support employee and industrial relations procedures (C) -
BSBWRK411 communicate and implement industrial relations policies and
procedures to effectively represent organisations/employers. 2 days duration
Manage mediation processes (E) - develop mediation guidelines,
BSBHRM510
prepare for and settle disputes through effective mediation.
Lead effective workplace relationships (C) - communicate and
BSBLDR402 consult with team members, develop trust as a role model and
maintain effective networks.
Lead team effectiveness (E) - promote team cohesion, motivate
BSBLDR403 2 days duration
and develop teams, and facilitate communication.
Communicate effectively as a workplace leader (E) - identify
BSBLDR401 context and media appropriate to communication, employ
feedback techniques and commit to follow-up actions.
Establish networks (E) - develop effective work relationships
BSBREL401 and networks through relationship building, communication and 1 day duration
negotiation.
Entry requirements
Completion of the BSB41015 Certificate IV in Human Resources gives you the opportunity
to explore further qualification opportunities such as the BSB50615 Diploma of Human
Resources Management or BSB51915 Diploma of Leadership and Management.
AIM has allowed me to join a like-minded, professional environment with the

opportunity to network with others. I would recommend AIM to anyone who has
worked professionally, who has had the opportunity to expand their horizons
and now wants to further their career through doing an additional qualification.
Kathy Wooller
People Development Professional, Freelance
Human Resources Management graduate
BSB41015 CERTIFICATE IV
IN HUMAN RESOURCES (ONLINE)
MORE INFO:

Whether you’re currently working or planning to work in a range of human resources
positions in diverse disciplines such as recruitment, learning and development, talent and
performance management, remuneration and change management, this qualification is
designed to provide essential human resources skills and knowledge for those commencing
their career in HR.
Units of Competency
CORE UNITS
UNIT CODE UNIT NAME
Support performance-management processes - assist in the effective implementation

BSBHRM403
of a performance management system and facilitate employee performance.
Review human resources functions - undertake research that supports work across a
BSBHRM404
range of human resource functional areas.
Support the recruitment, selection and induction of staff - execute tasks associated
BSBHRM405 with the recruitment cycle and apply knowledge of the organisation to recruitment and
selection practices.
CORE UNITS
UNIT CODE UNIT NAME
Support employee and industrial relations procedures - communicate and implement

BSBWRK411 industrial relations policies and procedures to effectively represent organisations/
employers.
Lead effective workplace relationships - communicate and consult with team members,
BSBLDR402
develop trust as a role model and maintain effective networks.
UNIT CODE UNIT NAME
Organise meetings - make meeting arrangements, liaise with participants and develop
BSBADM405
and distribute meeting related documentation.
Lead team effectiveness - promote team cohesion, motivate and develop teams and
BSBLDR403
facilitate communication.
Communicate effectively as a workplace leader - identify context and media
BSBLDR401 appropriate to communication, employ feedback techniques and commit to
follow-up actions.
Establish networks - develop effective work relationships and networks through
BSBREL401
relationship building, communication and negotiation.
Entry requirements
Completion of the BSB41015 Certificate IV in Human Resources gives you the opportunity
to explore further qualification opportunities such as the BSB50615 Diploma of Human
Resources Management or BSB51915 Diploma of Leadership and Management.
BSB50615 DIPLOMA OF
HUMAN RESOURCES MANAGEMENT
MORE INFO:

Reflecting the wide range of positions within the human resources sector as well as small
business owners, this qualification is designed for professionals who already have strong
foundational knowledge of human resources management. Typically they would have
responsibility for the work of other staff and demonstrate a range of managerial skills to
ensure that human resources functions are effectively conducted in an organisation or
business area.
Units of Competency
BREAKDOWN OF
Manage human resources services (C) - plan, manage and
BSBHRM501 evaluate delivery of human resource services, integrating
business ethics.
2 days duration
Develop and manage performance-management processes (C) -
BSBHRM512 facilitate implementation of performance management processes
and coordinate learning and development activities.
Manage recruitment selection and induction processes (C)
BSBHRM506 - manage all aspects of recruitment, selection and induction 2 days duration
processes in accordance with organisational policies.
BREAKDOWN OF
to meet legislative requirements (C) - implement and monitor
and record keeping.
Manage workforce planning (C) - manage workforce planning
BSBHRM513 including researching requirements, developing strategies, 1 day duration
implementing initiatives and monitoring trends.
Manage employee relations (C) - manage employee and
BSBWRK510 industrial relations by developing and implementing employee
policies and managing conflict resolution negotiations.
Manage mediation processes (E) - develop mediation guidelines,
BSBHRM510 2 days duration
prepare for and settle disputes through effective mediation.
Manage separation or termination (E) - manage redeployment,
BSBHRM507 resignation, retirement, dismissal and redundancy, including the
conduct of exit interviews.
Manage people performance (E) - manage the performance of
BSBMGT502 staff through the development of key performance indicators, 1 day duration
and regular coaching and feedback.
Entry requirements
After completion of the BSB50615 Diploma of Human Resource Management you may
consider pursuing an Advanced Diploma level qualification or a postgraduate pathway
towards a full MBA. With as little as five years management experience, you could achieve
a postgraduate level degree by studying toward the MBA+ in stages, starting at Graduate
Certificate of Management level. Alternatively, direct entry into the MBA+ can be achieved
with a Bachelor’s degree and two years management experience. Find out more here.
BSB50615 DIPLOMA OF HUMAN

RESOURCES MANAGEMENT (ONLINE)
MORE INFO:

Reflecting the wide range of positions within the human resources sector as well as small
business owners, this qualification is designed for professionals who already have strong
foundational knowledge of human resources management. Typically they would have
responsibility for the work of other staff and demonstrate a range of managerial skills to
ensure that human resources functions are effectively conducted in an organisation or
business area.
Units of Competency
CORE UNITS
UNIT CODE UNIT NAME
Manage human resources services - plan, manage and evaluate delivery of human
BSBHRM501
resource services, integrating business ethics.
Develop and manage performance-management processes - facilitate implementation
BSBHRM512 of performance management processes and coordinate learning and development
activities.
Manage recruitment selection and induction processes - manage all aspects of
BSBHRM506 recruitment, selection and induction processes in accordance with organisational
policies.
CORE UNITS
UNIT CODE UNIT NAME
Manage workforce planning - manage workforce planning including researching
BSBHRM513
requirements, developing strategies, implementing initiatives and monitoring trends.
Manage employee relations - manage employee and industrial relations by developing

BSBWRK510
and implementing employee policies and managing conflict resolution negotiations.
UNIT CODE UNIT NAME
Undertake project work - develop a project plan, monitor and finalise the project
BSBPMG522
and review to identify learnings for future projects.
Manage remuneration and employee benefits - implement packaging, salary

BSBHRM505
benchmarking, market rate reviews and associated legislative aspects.
Manage people performance - manage the performance of staff through the

BSBMGT502
development of key performance indicators, and regular coaching and feedback.
Entry requirements
After completion of the BSB50615 Diploma of Human Resource Management you may
consider pursuing an Advanced Diploma level qualification or a postgraduate pathway
towards a full MBA. With as little as five years management experience, you could achieve
a postgraduate level degree by studying toward the MBA+ in stages, starting at Graduate
Certificate of Management level. Alternatively, direct entry into the MBA+ can be achieved
with a Bachelor’s degree and two years management experience. Find out more here.
At Australian Institute of
Management Education and
Training, we understand the
unique requirements of the public
sector, and our dedicated training
programs are designed to initiate
and drive change, shape effective
teams, and build future leaders.
AIM’s courses cover topics that matter to leaders in the public
sector, and provide practical tools to develop skills. Combining a
strong understanding of the public sector context with relevant
private sector experience, we deliver practical courses that work
in the real world. Whether you’re a frontline manager or senior
executive, training with AIM will help you move to the next level.
AIM DIRECTORY 133
SECTION CONTENTS
PUBLIC
SECTOR
ETHICS AND GOVERNANCE 134

PUBLIC SECTOR SERVICE DELIVERY AND COMMUNICATION 135
PEOPLE MATTERS 136
PEOPLE MATTERS EXTENSION - RECRUITMENT AND SELECTION 137
PEOPLE MATTERS EXTENSION - INCLUSION AND DIVERSITY MATTERS 138
PSP50116 DIPLOMA OF GOVERNMENT 140
134 | PUBLIC SECTOR - SHORT COURSE
ETHICS AND
GOVERNANCE
PRICE: $1,495

COURSE GUIDE
This two-day course is designed to improve your understanding of ethical behaviour

at both individual and organisational levels. Focusing on interpreting legislation,
policies and procedures to make ethical decisions, this course will explore how
to promote ethical standards and foster integrity. You’ll also discover practical
strategies for managing potential conflicts of interest in the workplace.

Upon completion of this course you’ll be If you’re either in the public sector currently
able to: or you work alongside the public sector and
you have responsibility for ethical conduct
-- Promote ethical standards by discussing
and organisational governance, this course
their interpretation with senior staff to
is essential.
ensure common understanding while
explaining to others the ethical obligations Additional information
of the public service and the consequences Please see our FAQs for more information
of unethical conduct on AIM’s study options, how to enrol,
-- Give ethical, lawful and reasonable and terms, or click here for payment options.
directions to staff, using personal
work practices, to provide a consistent
example of desired ethical conduct while Related courses
developing ethical team values through You may also be interested in:
collaboration and leadership
-- Public Sector Service Delivery and
-- Monitor and report on compliance with Communication
legislative requirements and address
-- Conflict Resolution
inadequacies in workplace procedures
which contribute to non-compliance -- PSP50116 Diploma of Government
PUBLIC SECTOR - SHORT COURSE | 135
PUBLIC SECTOR SERVICE

DELIVERY AND COMMUNICATION
PRICE: $1,495

COURSE GUIDE
Increase your ability to evaluate and report on all service levels, strategies and
practices in this comprehensive two-day course. Explore communication techniques
that will benefit the organisation in working relationships, both internally and
externally. Plus, learn practical techniques for giving directions, managing meetings
and designing professional presentations.

Upon completion of this course you’ll be If you’re currently working in or alongside
able to: the public sector and would like to improve
your communication skills, this is the ideal
-- Identify your clients’ specific needs to
course for you.
enable services to be effectively provided
while seeking client feedback in order to Additional information
respond to changing needs Please see our FAQs for more information
-- Undertake client service delivery in a on AIM’s study options, how to enrol,
manner that upholds and enhances the and terms, or click here for payment options.
reputation of your organisation while also
identifying problems in addressing client
needs Related courses
-- Use complex workplace communication You may also be interested in:
for analysing and responding to opinions, -- Ethics and Governance
presenting a convincing argument and
-- Leading with Emotional Intelligence
developing a range of communication
strategies -- PSP50116 Diploma of Government
-- Promote diversity within your organisation
by providing input to strategies, policies
and plans that attract, develop and
promote a diverse workforce
PEOPLE
MATTERS
PRICE: $880
3 Day Workshop On-Campus Workshop (QLD only)

COURSE GUIDE
People Matters is a behavioural change development program for current and

aspiring team leaders to build the knowledge, skills and confidence to effectively
manage people in the workplace. The program is a Public Service Commission’s
(PSC) development opportunity to build leadership and management capability
across the public service. It aligns to the Workforce Capability Success Profile
for team leaders (manages individuals) and supports public service employees’
performance obligations.

Upon completion of this course you’ll be If you are employed within the Queensland
able to: public sector and you are new to
management or seeking a refresher
-- Understand the authorising environment
program on core people management skills,
and responsibilities of a public sector team
this course will assist you.
leader
-- Develop knowledge and practical skills Additional information
to meet changing organisational and Please see our FAQs for more information
workforce needs on AIM’s study options, how to enrol,
-- Develop confidence in managing people, and terms, or click here for payment options.
performance and change
Related courses
-- People Matters –
Recruitment and Selection
-- People Matters Extension –
Inclusion and Diversity Matters
and Management
PUBLIC SECTOR - SHORT COURSE | 137
PEOPLE MATTERS EXTENSION -

RECRUITMENT AND SELECTION
PRICE: $330

COURSE GUIDE
Getting the right people on board is critical to the success of any organisation,
whether it is in the private or public sector. This 1-day extension module for the
popular People Matters program provides a solid understanding of the recruitment
process within the context of the state public service and provides a framework for
effective recruitment, selection and employee onboarding.

Upon completion of this course you’ll be If you are employed within the
able to: Queensland public sector and you are
new to management or seeking a deeper
-- Apply the recruitment and selection merit
understanding of the recruitment and
principle
selection process, this course will assist you.
-- Apply best practice strategies to make
valid and informed choices in selections Additional information
that better predict future performance Please see our FAQs for more information
-- Understand the importance of selection on AIM’s study options, how to enrol,
and onboarding to retain valuable and terms, or click here for payment options.
employees.
Related courses
-- People Matters
-- People Matters Extension –
Inclusion and Diversity Matters
and Management

INCLUSION AND DIVERSITY MATTERS
PRICE: $330

COURSE GUIDE
This fast paced 1-day extension module for the popular People Matters program
serves to provide a solid understanding of Inclusion and Diversity in the context
of the state public sector. The objective of the program is to improve participant’s
knowledge and skills to create an environment in the state public sector where every
person is treated with dignity and respect, where the talent and values of different
groups are respected, and where productivity and customer service improves
because the workforce is happier, more motivated and made aware of the benefits
that inclusion can bring.

Upon completion of this course you’ll be If you are employed within the
able to: Queensland public sector and you are
new to management or seeking a deeper
-- Identify unconscious biases in yourself and
understanding of Inclusion and Diversity in
others
the workplace, this course will benefit you.
-- Create an action plan to build an inclusive
and diverse team Additional information
-- Identify where service delivery practices Please see our FAQs for more information
can be adapted to make them more on AIM’s study options, how to enrol,
inclusive and terms, or click here for payment options.
-- Understand the public sector inclusion
and diversity focus, key principles and
Related courses
aspirations, and the diversity dividend
-- Understand managers’ legislative
responsibilities in relation to inclusion and -- People Matters Extension –
diversity Recruitment and Selection
and Management
More than just a qualification.
Get the Masters with more.
Gain five years of exclusive benefits
through the MBA+ Gold Card.
Visit page 191 or aim.com.au/mba-plus
for more information.

140 | PUBLIC SECTOR - QUALIFICATION
PSP50116 DIPLOMA
OF GOVERNMENT
MORE INFO:

Covering the competencies required for independent and self-directed work in the public
sector, this qualification is suited to those with management responsibilities in diverse
environments where there is a range of responsibilities which are dynamic in nature
rather than within a narrow specialisation and/or they work in small or regionally based
organisations.
Units of Competency
BREAKDOWN OF
Promote the values and ethos of public service (C) - promote
PSPETH003 ethical standards to assist staff in avoiding conflicts of interest
and to model and foster integrity.
2 days duration
Promote compliance with legislation in the public sector (C)
PSPLEG003 - model compliance with legislation and related public sector
guidelines and procedures.
Develop client services (E) - analyse client needs, review client
PSPGEN044 services, and promote development and enhancement of client 2 days duration
services.
PUBLIC SECTOR - QUALIFICATION | 141
BREAKDOWN OF
Promote diversity (C) - promote diversity within an organisation
PSPGEN047 by providing input to strategies and attracting a diverse workforce
while monitoring diversity outcomes.
Use complex workplace communication strategies (C) - prepare
PSPGEN054 for complex communication, analyse and respond to opinions and
present a convincing argument.
Manage performance (E) - Develop work plans and performance
indicators, monitor and assess team and individual performance,
PSPGEN060 1 day duration
provide learning and development, recognise excellence and
ensure the achievement of performance standards.
Support workplace coaching and mentoring (E) - develop
PSPGEN048 and implement strategies and frameworks to enable effective 2 days duration
coaching and mentoring practices.
Develop and use emotional intelligence (E) - increase self-
BSBLDR501 awareness, improve relationship management and promote 2 days duration
Manage conflict (E) - identify conflicts in the workplace, explore
PSPGEN050 2 days duration
resolution options and monitor and record resolution outcomes.
Provide Leadership (E) - lead and guide teams and facilitate

PSPGEN053 1 day duration
commitment to achieving team objectives.
to meet legislative requirements (E) - implement and monitor an
BSBWHS401 organisation’s work health and safety (WHS) policies, procedures 1 day duration
and programs in the relevant work area in order to meet
legislative requirements.
Entry requirements
Professional development is a
career-long obligation. Not only
does it enhance your knowledge
and skills in specific areas,
it enables both personal and
professional growth.
Making a concerted effort to keep your professional skills
razor sharp is fundamental to stay at the forefront of your
profession. Australian Institute of Management Education and
Training offers vast opportunities to boost your professional
development. We can help you become a better networker,
introduce you to new strategies to tackle problems head on,
teach you fresh ways to deal with difficult behaviours at work,
become a master at thinking on your feet and manage your
time more effectively. What are you waiting for? Talk to AIM
about how we can help you maintain your edge.
AIM DIRECTORY 143
SECTION CONTENTS
PROFESSIONAL
DEVELOPMENT
WORK PRIORITIES 144

TIME MANAGEMENT 145
BUSINESS NETWORKING 146
THINK ON YOUR FEET® 147
RESILIENCE IN SELF 148
DEALING WITH DIFFICULT BEHAVIOURS 149
CRITICAL THINKING AND PROBLEM SOLVING 150
144 | PROFESSIONAL DEVELOPMENT - SHORT COURSE
WORK
PRIORITIES
PRICE: $795

COURSE GUIDE
It’s time to get back on the front foot and take control of your time at work. This short
course offers practical tools to help you set meaningful goals and realistic plans
to achieve them. Discover how to manage pressures, organise work commitments
and improve productivity. You’ll develop your ability to manage personal and work
priorities as well as your own professional development.

Upon completion of this course you’ll be Designed for professionals at every stage
able to: of their career, this course is for anyone
who wants to regain control and more
-- Ensure your personal work goals reflect
effectively manage competing demands in
your organisation’s plans and take initiative
the workplace.
to prioritise competing demands to
achieve goals and objectives Additional information
-- Identify factors affecting the achievement Please see our FAQs for more information
of your work objectives and establish on AIM’s study options, how to enrol,
contingencies and incorporate them into and terms, or click here for payment options.
work plans
-- Seek and evaluate feedback on your
performance from colleagues and clients Related courses
in the context of individual and group You may also be interested in:
requirements -- Time Management
-- Assess personal knowledge and skills -- Manage Performance Effectively
against competency standards and use
development opportunities suitable
and Management
to your own personal learning style to
develop competence -- BSB50215 Diploma of Business
PROFESSIONAL DEVELOPMENT- SHORT COURSE | 145
TIME
MANAGEMENT
PRICE: $795

COURSE GUIDE
If you struggle to prioritise and complete tasks in a timely manner, this one-day
course will give you the tools and techniques to maximise your effectiveness,
minimise wasted time and control your workload. You’ll learn to analyse workloads,
prioritise tasks, overcome procrastination and create time management systems that
increase productivity and effectiveness for yourself and your staff.

Upon completion of this course you’ll be No matter what your current role is, if you
able to: find yourself juggling competing priorities
and you need the skills to effectively
-- Understand factors that lead to poor
manage your time, this course is essential.
time management and recognise the
effect of poor organisation and its Additional information
relationship to stress Please see our FAQs for more information
-- Examine your day-to-day professional and on AIM’s study options, how to enrol,
personal life in order to identify major time and terms, or click here for payment options.
wasters and learn to control them
-- Appraise a range of systems and
procedures to ultimately set up and use Related courses
the time management system that’s right You may also be interested in:
for you -- Manage Meetings
-- Apply tools and techniques to overcome -- Work Priorities
procrastination, get started on work
immediately and stay focused on being
productive every day
BUSINESS
NETWORKING
PRICE: $795

COURSE GUIDE
Strong business networks are an extremely valuable asset. This one-day course
is specifically designed to make you a better networker by teaching you how to
identify appropriate networks and participate effectively. Gain insights into the art of
creating and maintaining strong and far-reaching professional networks and learn to
represent and promote your organisation with confidence.

Upon completion of this course you’ll be This course is ideal if you’re involved in
able to: developing business opportunities or you’re
simply looking to become more effective in
-- Use appropriate network strategies to
building valuable business networks.
establish and maintain relationships that
promote the development of business Additional information
opportunities Please see our FAQs for more information
-- Participate in professional networks to on AIM’s study options, how to enrol,
obtain and maintain personal knowledge and terms, or click here for payment options.
while promoting benefits consistent with
your organisation or client’s requirements
-- Gain and maintain the trust and confidence Related courses
of contacts through the demonstration of You may also be interested in:
high standards of business practice -- Building Client Relationships
-- Establish effective communication -- Work Priorities
channels to exchange strategic information
for the mutual benefit of network
and Management
members
THINK ON
YOUR FEET®
PRICE: $2,000
AIM is an approved provider of Think on Your Feet®, delivering on behalf of Think on Your Feet International, Inc.

COURSE GUIDE
About 90% of business communication requires a response in the moment.

This globally recognised two-day course teaches you to speak concisely and
persuasively, even under pressure. You’ll learn strategies for different situations,
how to focus your topic and present ideas in a clear, concise and memorable way.
You’ll be more persuasive, more articulate, more productive and more confident.

Upon completion of this course you’ll be If you want to communicate more
able to: effectively with limited time or if you’re a
less practised speaker and you want to gain
-- Incorporate left and right brain thinking,
more confidence, this course is ideal for you
enabling you to be more articulate and
at any stage of your career.
creative within a logical framework
-- Communicate with clarity, brevity and Additional information
impact by structuring ideas simply and Please see our FAQs for more information
persuasively while fleshing-out ideas with on AIM’s study options, how to enrol,
memorable examples and terms, or click here for payment options.
-- Target listeners’ core concerns and answer
questions quickly and coherently while
handling objections positively Related courses
-- Deal with hostile situations and emotional You may also be interested in:
issues while fielding difficult questions -- Advanced Communication
with confidence and logic -- The Power of Influence
I took on the opportunity to study with AIM and loved it!
Joanna Arnautovi
Administration Assistant
Adelaide Airport
RESILIENCE
IN SELF
PRICE: $795

COURSE GUIDE
If you would like to have more control when facing setbacks at work, this one-day
course will equip you with a set of individual strategies you can use to effectively
respond to both workplace and personal situations. You’ll learn ways to self-regulate
in the face of challenges, gain an understanding of what resilience is and leave with
tools that will help you become more resilient in your own life.

Upon completion of this course you’ll be If you are looking for the insights and
able to: skills you need for greater control during
challenging times, this is an ideal course
-- Effectively self-regulate in the face of
for you and your career.
challenges and setbacks by understanding
what resilience is and the changes that Additional information
can be made in your life to become more Please see our FAQs for more information
resilient on AIM’s study options, how to enrol,
-- Use personal insights to develop skills and terms, or click here for payment options.
which enable you to have greater
control during stressful periods of your
professional and personal life Related courses
-- Develop a deep understanding of the You may also be interested in:
benefits of becoming more resilient -- Assertiveness Techniques
and recognise personal resilience
-- Dealing with Difficult Behaviours
characteristics for development
-- Identify and address stressors within
your own personal and professional life
and develop techniques to build personal
resilience to those stressors
DEALING WITH
DIFFICULT BEHAVIOURS
PRICE: $795

COURSE GUIDE
The key to dealing with difficult behaviours in the workplace is to be prepared. This
one-day course will help you develop strategies that make you a more proficient
communicator, able to deal with challenging personalities and situations. You will
gain the confidence to maintain composure in the face of difficulty and determine a
way forward that recognises and respects the needs of all parties.

Upon completion of this course you’ll be Designed for anyone who wishes to
able to: strengthen their skills in handling
challenging situations appropriately and
-- Maintain appropriate behaviour in the
successfully, this course will enable you to
face of difficulty by understanding your
effectively deal with difficult behaviours.
brain’s response function to other people’s
difficult behaviour Additional information
-- Recognise different types of difficult Please see our FAQs for more information
behaviour and the emotional drivers on AIM’s study options, how to enrol,
behind them and terms, or click here for payment options.
-- Communicate positively and assertively
while maintaining a reputation for
confidence and professionalism Related courses
-- Decide on an approach that reflects the You may also be interested in:
needs of everyone involved -- Assertiveness Techniques
-- Conflict Resolution
AIM was an obvious choice. They offer a great range of courses. Some can
be done on-site which makes the workplace a lot easier to manage.
Brian Canavan
Former CEO
Sydney Roosters
CRITICAL THINKING
AND PROBLEM SOLVING
PRICE: $795

COURSE GUIDE
If you want to become more adept at solving everyday problems in the workplace,
this one-day course offers a range of proven tools and techniques you can use to
identify challenges and respond to them in a structured and considered manner.
You’ll receive practical guidance on how to implement these skills in your workplace,
in order that you can make better decisions that are aligned to business goals.

Upon completion of this course you’ll be This course is designed for anyone who’d
able to: like to improve their abilities in solving the
everyday problems that all of us face at
-- Apply a range of models for critical
some stage in our working lives.
thinking in making decisions that improve
business results Additional information
-- Develop your capability for solving Please see our FAQs for more information
everyday problems by using trusted on AIM’s study options, how to enrol,
techniques for meeting challenges and terms, or click here for payment options.
head-on with a clear and well thought
out approach
-- Better define the causes of problems Related courses
before they occur and learn to leverage You may also be interested in:
creativity in assisting with problem solving -- Advanced Communication
-- Leverage the ability to continuously -- Think on Your Feet®
appraise your decision making process to
allow room for new knowledge and tools
LOOKING FOR
SHORT COURSE
DATES?
GET AIM’S QUARTERLY SHORT
COURSE CALENDAR HERE.
Sales and marketing lies at the
forefront of every organisation,
facilitating communication inside and
outside the organisation and helping it
adapt to market changes over time.
The effectiveness sales and marketing in an organisation is an
important indicator for success – and it’s fundamental that all
executives have an understanding of the complexities involved.
Whatever your knowledge gaps, let the Australian Institute of
Management Education and Training help fill them. If you are
new to the complex areas of sales and marketing, you’ll find our
fundamentals courses will give you the knowledge and skills
to be more confident in your approach. If you’re experienced
but looking to add a more strategic approach to your sales and
marketing, AIM can help. It’s time to build better relationships with
your clients, discover ways to improve customer service, find out
about new approaches to selling and managing key accounts and
how to inspire a sales team to perform.
AIM DIRECTORY 153
SECTION CONTENTS
SALES, MARKETING
& CUSTOMER SERVICE
CUSTOMER SERVICE 154

BUILDING CLIENT RELATIONSHIPS 155
KEY ACCOUNT MANAGEMENT 156
SALES FUNDAMENTALS 157
ESSENTIAL SELLING SKILLS 158
STRATEGIC MARKETING 159
154 | SALES, MARKETING & CUSTOMER SERVICE - SHORT COURSE
CUSTOMER
SERVICE
PRICE: $795

COURSE GUIDE
This one-day course explores the essence of truly exceptional customer service,
providing the skills to respond to customer and client needs. Exploring all customer
touch points and focusing on professional communication, this course will not
only help you manage, monitor and report on the effectiveness of your service to
customers, but handle customer complaints in a professional manner.

Upon completion of this course you’ll be If you’re in a customer focused role or
able to: you manage a customer service team, this
course is ideal as it will better enable you
-- Assess customer needs and provide
to deliver high quality service to customers
constructive advice to promote the
and clients.
improvement of customer service delivery
-- Diagnose problems in matching service Additional information
delivery to customers and promptly action Please see our FAQs for more information
procedures to resolve customer complaints on AIM’s study options, how to enrol,
-- Develop strategies to obtain customer and terms, or click here for payment options.
feedback for improving the provision of
products and services, make decisions to
overcome problems and adapt customer Related courses
services, products and service delivery You may also be interested in:
-- Review client satisfaction with service -- Building Client Relationships
delivery using verifiable data while -- Effective Communication
maintaining reporting procedures to
-- BSB51415 Diploma of Project Management
compare changes in customer satisfaction
SALES, MARKETING & CUSTOMER SERVICE - SHORT COURSE | 155
BUILDING CLIENT
RELATIONSHIPS
PRICE: $1,495

COURSE GUIDE
If you’re in a sales-related role or responsible for developing and maintaining

ongoing relationships, this two-day course will build the skills and confidence you
need to effectively engage with new and existing clients. Gain valuable insight into
building sales, retaining business and increasing referrals, and explore how to
identify, differentiate and customise client solutions.

Upon completion of this course you’ll be If you’re responsible for delivering on client
able to: needs and developing client relationships,
this course will enable you to build those
-- Use interpersonal skills with clients to
relationships effectively for the benefit of
establish rapport
your business.
-- Investigate and act upon opportunities
to offer positive feedback to clients and Additional information
use open questions to promote two-way Please see our FAQs for more information
communication on AIM’s study options, how to enrol,
-- Develop client loyalty objectives focusing and terms, or click here for payment options.
on the development of long term business
partnerships and develop strategies for
improving relationships with clients Related courses
-- Participate in business associations and You may also be interested in:
professional development activities -- Business Networking
to establish a network of support for
the business while enhancing personal
knowledge of the market
KEY ACCOUNT
MANAGEMENT
PRICE: $1,495

COURSE GUIDE
Effective account management requires a range of skills and attributes. In this

two-day course you’ll discover ways to identify, develop and manage your
organisation’s key accounts. By exploring various tools and techniques you will
gain the specialised skills and knowledge to develop and implement tailored key
account management and service strategies for your organisation.

Upon completion of this course you’ll be If you’re an account manager, sales
able to: manager or you’re simply looking to
develop your career in this area, this
-- Leverage best-practice key account
course is ideal as it will help you to develop
management competencies, including
best practice key account management
the knowledge and skills required to
competencies.
effectively manage your key accounts
-- Implement tailored key account Additional information
management strategies for your Please see our FAQs for more information
organisation in order to segment key on AIM’s study options, how to enrol,
accounts and assess their profitability and terms, or click here for payment options.
-- Identify opportunities to add value and
provide a total business experience for
clients while creating and implementing Related courses
client focused service strategies You may also be interested in:
-- Create, develop and implement a -- Building Client Relationships
written key account management plan -- Negotiating Skills
as well as contract management and
communication plans
SALES
FUNDAMENTALS
PRICE: $795

COURSE GUIDE
This one-day course is designed for those who want to become better and more
confident at selling. You’ll investigate the psychology of selling, learn how to
recognise promotional opportunities, and discover how to identify the triggers in
day-to-day operations where you can add value and convert action into revenue for
your organisation.

Upon completion of this course you’ll be Even if your day job isn’t selling but you’re
able to: still looking to develop greater confidence
in promoting your organisation’s products
-- Recognise opportunities to promote your
and services, this is the ideal course for you.
organisation’s goods and services and
continuously develop greater confidence Additional information
for selling Please see our FAQs for more information
-- Leverage an understanding of the on AIM’s study options, how to enrol,
psychology of selling to identify unmet and terms, or click here for payment options.
customer needs and convert them into
revenue
-- Identify where and how value is added to Related courses
your organisation’s products and services You may also be interested in:
while leveraging proven tactics to keep on -- Essential Selling Skills
top of your organisation’s offerings
-- Negotiating Skills
-- Know when to refer an opportunity on to
your colleagues and articulate your own
role in fostering client relationships for
your organisation
ESSENTIAL
SELLING SKILLS
PRICE: $2,175

COURSE GUIDE
Want to improve your ability to identify, create and respond to sales opportunities?
This three-day course is an ideal way to strengthen your existing sales skills.
Providing you with the framework to manage sales activities, you’ll develop practical
skills to identify and negotiate sales opportunities and present compelling solutions
that will ultimately improve overall results for your organisation.

Upon completion of this course you’ll be This course is ideal if your current role
able to: requires you to develop sales opportunities
or if you simply want to improve your sales
-- Prepare for the sales process by acquiring
skills.
knowledge of products in a specified
area, including competitors’ products, and Additional information
converting that knowledge into benefits Please see our FAQs for more information
-- Identify potential sales prospects by on AIM’s study options, how to enrol,
applying prospecting methods and and terms, or click here for payment options.
manage your own sales performance
by establishing a sales plan while also
managing stress, time and sales-related Related courses
paperwork You may also be interested in:
-- Present sales solutions that respond to -- Building Client Relationships
the specific buying needs of a client
-- Negotiating Skills
and use sales processes associated with
securing prospect commitment to proceed
with a sale
STRATEGIC
MARKETING
PRICE: $2,175

COURSE GUIDE
This three-day course will provide you with the skills, knowledge and tools to
develop, implement and monitor marketing strategies. Examine all areas of strategic
marketing, from market analysis and customer profiling to segmentation and brand
positioning, and gain the confidence and skills to differentiate your organisation’s
brand and improve its competitive advantage through marketing.

Upon completion of this course you’ll be This is an essential course if you’re a
able to: product, brand or marketing manager or
if you’re simply looking to advance your
-- Identify marketing opportunities by
career in marketing.
analysing market data, distinguishing
the characteristics of possible markets Additional information
and assessing the viability of changes to Please see our FAQs for more information
operations on AIM’s study options, how to enrol,
-- Determine the optimum marketing mix and terms, or click here for payment options.
for your business through the analysis of
interrelated marketing components
-- Conduct an analysis of market data in Related courses
order to prepare market and business You may also be interested in:
forecasts to assist in developing your -- Develop a Compelling Business Case
organisation’s marketing plan
-- Strategic Leadership
-- Research, develop and present a marketing
plan for your organisation and apply
marketing plan objectives while actioning
necessary improvements
In a highly dynamic business
environment, you need the right
skills and knowledge to stay
ahead of the curve.
To be an effective leader and manager, you need to develop
broad leadership skills across communication, emotional
intelligence and performance management. You also need
expert knowledge in every business area including project
management, finance, human resources and marketing.
We’ve developed non-accredited online short courses that
combine the latest theory and professional practice so you
can successfully drive yourself or your organisation forward.
Through our market leading online study platform myAIM
discover the many ways we can help you to stay at the top of
your professional game.
AIM DIRECTORY 161
SECTION CONTENTS
NON-ACCREDITED
ONLINE SHORT COURSES
IMPLEMENTING INNOVATION AND CONTINUOUS IMPROVEMENT (ONLINE) 162

MANAGE INNOVATION AND CONTINUOUS IMPROVEMENT (ONLINE) 163
OPERATIONAL PLANNING (ONLINE) 164
WORKPLACE SAFETY (ONLINE) 165
RISK MANAGEMENT (ONLINE) 166
NEW SUPERVISOR (ONLINE) 167
MANAGE PEOPLE EFFECTIVELY (ONLINE) 168
MANAGE BUSINESS EFFECTIVELY (ONLINE) 169
MANAGE PERFORMANCE EFFECTIVELY (ONLINE) 170
PEOPLE LEADERSHIP (ONLINE) 171
STRATEGIC LEADERSHIP (ONLINE) 172
PROJECT MANAGEMENT FUNDAMENTALS (ONLINE) 174
APPLIED PROJECT MANAGEMENT (ONLINE) 175
EFFECTIVE COMMUNICATION (ONLINE) 176
ADVANCED COMMUNICATION (ONLINE) 177
EFFECTIVE BUSINESS WRITING (ONLINE) 178
INTRODUCTION TO ACCOUNTING (ONLINE) 179
FINANCE FOR NON-FINANCE MANAGERS (ONLINE) 180
WORKFORCE RELATIONS (ONLINE) 181
WORKPLACE DIVERSITY (ONLINE) 182
CREATE STRATEGIC HUMAN RESOURCE PLANS (ONLINE) 183
WORK PRIORITIES (ONLINE) 184
BUSINESS NETWORKING (ONLINE) 185
162 | ONLINE - SHORT COURSES
IMPLEMENTING INNOVATION AND

CONTINUOUS IMPROVEMENT (ONLINE)
COURSE DURATION: 6 months continuous access DELIVERY MODE: Online
TOTAL MODULES: 4 modules PRICE: $570

COURSE GUIDE
Innovation and continuous improvement work together and are the key to business
growth. This online short course explores the business benefits of these concepts,
and reveals ways of analysing business issues and industry trends to identify
opportunities for improvement. You’ll develop innovative thinking to identify,
validate and implement innovations that drive organisational improvement.
Learning outcomes Delivery mode
Upon completion of this course you will be Online course – 4 modules
better equipped to:
What’s included?
-- Create an environment that enables and -- Up to 6 months continuous access
supports innovative practice by focusing to myAIM.
on a holistic approach to the integration
-- Downloadable course notes.
of innovation across all areas of your
organisation -- Downloadable tools and resources.
-- Implement continuous improvement Please note that the AIM online Short
systems and processes by using strategies Courses are non-accredited and there is
to actively encourage your team to no assessment.
participate in the process Additional information
-- Analyse information to monitor and adjust Please see our FAQs for more information
performance strategies, and to manage on AIM’s study options, how to enrol,
opportunities for further improvements or click here for payment options.
-- Design, fit-out and decorate workspaces to
encourage creative mindsets, collaborative
working and the development of positive Related courses
workplace relationships You may also be interested in:
Is this course right for you? -- Design Thinking:

If your role involves the strategic Transform how you create and innovate
development of people and processes, this -- Introduction to Projects
course will enable you to fully understand -- BSB42015 Certificate IV in Leadership
best practices in delivering continuous and Management
improvement and innovation initiatives.
Separate Terms and Conditions and Cancellation Policy apply for AIM Online Short Courses.
ONLINE - SHORT COURSES | 163
MANAGE INNOVATION AND

CONTINUOUS IMPROVEMENT (ONLINE)

COURSE GUIDE
Promoting innovation and continuous improvement is important for a business to

thrive. In this online short course, specifically designed for business leaders, you
will gain the motivation to identify, validate and implement innovations that drive
business improvement. You’ll develop the skills, knowledge and insight to effectively
take the lead when using innovation to realise positive business outcomes.
better equipped to:
What’s included?
-- Develop and sustain an environment in -- Up to 6 months continuous access
which continuous improvement, innovation to myAIM.
and learning are promoted and rewarded
-- Establish strategies to monitor and
-- Downloadable tools and resources.
evaluate the performance of key systems
while undertaking detailed analysis of your Please note that the AIM online Short
supply chain and delivery systems Courses are non-accredited and there is
no assessment.
-- Foster a creative climate by promoting
interaction between work groups and Additional information
sharing of organisational learning Please see our FAQs for more information
-- Identify improvement opportunities and on AIM’s study options, how to enrol,
work collaboratively to develop viable or click here for payment options.
solutions
Is this course right for you? Related courses

This course is ideal for your career if You may also be interested in:
you’re a manager or business leader who
is looking to promote an environment -- Change Management
of innovation and change within your -- Manage Business Effectively
organisation. -- BSB61015 Advanced Diploma of
OPERATIONAL PLANNING (ONLINE)


COURSE GUIDE
This online short course will provide you with the skills to develop an operational
plan, acquire resources, monitor progress and evaluate performance. You’ll explore
options and contingencies in operational planning, and walk away armed with skills
that help you minimise risk and deliver results for your organisation.

better equipped to:
What’s included?
-- Develop key performance indicators (KPIs) -- Up to 6 months continuous access
and collate, analyse and organise details to myAIM.
of the resources needed to achieve them,
including recruitment of staff
-- Ensure proposals for resource requirements
are supported by a variety of information Please note that the AIM online Short
sources and specialist advice as required Courses are non-accredited and there is
no assessment.
-- Develop risk and contingency action plans
-- Monitor performance systems and Additional information
processes to assess progress and manage Please see our FAQs for more information
variation on AIM’s study options, how to enrol,
-- Develop strategies to ensure that or click here for payment options.
employees are recruited and inducted
within your organisation’s human
resources management policies Related courses
Is this course right for you?
-- Manage Business Effectively
If you’re a manager with any form of
responsibility for planning and monitoring -- BSB42015 Certificate IV in Leadership
work at an operational level in your and Management
organisation, this is an essential course for -- BSB51915 Diploma of Leadership
you and your career. and Management
WORKPLACE SAFETY (ONLINE)


COURSE GUIDE
This online short course will provide a solid understanding of workplace safety
standards and practices, including the Work Health and Safety legislation. Learn
strategies for promoting awareness and cooperation amongst staff and gain the
tools to create and implement an effective and sustainable work health and safety
framework in your workplace, including meaningful policies and procedures.
better equipped to:
What’s included?
-- Accurately explain the relevant provisions -- Up to 6 months continuous access
of Workplace Health and Safety (WHS) to myAIM.
Acts, regulations and codes of practice
while providing information about your
organisation’s WHS policies, procedures -- Downloadable tools and resources.
and programs Please note that the AIM online Short
-- Communicate the importance of effective Courses are non-accredited and there is
consultation mechanisms in managing no assessment.
WHS risks in the workplace Additional information
-- Provide workplace learning opportunities Please see our FAQs for more information
and assistance to facilitate your on AIM’s study options, how to enrol,
organisation’s achievement of identified or click here for payment options.
WHS training needs
-- Accurately complete and maintain WHS
records of incidents of occupational Related courses
injury and disease at work, according to You may also be interested in:
WHS policies, procedures and legislative
-- Operational Planning
requirements
-- Risk Management
Is this course right for you? -- BSB42015 Certificate IV in Leadership
This course is absolutely essential if you’re a and Management
manager, supervisor or a professional with
the responsibility for monitoring or ensuring
safety in your workplace.
RISK MANAGEMENT (ONLINE)

TOTAL MODULES: 6 modules PRICE: $1,075

COURSE GUIDE
All business decisions involve some level of uncertainty or risk. This online short
course will guide you in creating, implementing and evaluating a risk management
strategy that supports your organisational objectives and ensures the minimisation
of risk. Become competent in identifying and managing risk while applying risk
management processes and coordinating a risk management strategy.
better equipped to:
What’s included?
-- Identify risks and apply established risk -- Up to 6 months continuous access
management processes in line with the to myAIM.
responsibilities and obligations of your role
-- Review and improve organisational
processes, procedures and requirements
for undertaking risk management Please note that the AIM online Short
Courses are non-accredited and there is
-- Consult stakeholders in the identification
no assessment.
of risks while using tools and techniques to
assess them Additional information
-- Coordinate risk management and support Please see our FAQs for more information
staff to manage risk and facilitate risk on AIM’s study options, how to enrol,
recovery or click here for payment options.
This is an essential course for any managers Related courses
or professionals who are responsible for You may also be interested in:
or involved in managing risk within their
organisation. -- Change Management
NEW SUPERVISOR (ONLINE)


COURSE GUIDE
The perfect kick-start to your management career, this online short course will
ensure a smooth transition from teammate to highly capable and successful
team leader. Examining ways to build credibility and trust, you’ll discover how to
provide direction, motivate your team and monitor performance effectively with
clear objectives in mind. You’ll also gain an understanding of the skills you need to
respond to changing circumstances and overcome common challenges.
better equipped to:
What’s included?
-- Identify the strengths of your character -- Up to 6 months continuous access
and develop your effectiveness in to myAIM.
communicating with others
-- Build credibility and trust while cultivating
positive workplace relationships
Please note that the AIM online Short
-- Provide direction and motivate teams to
achieve operational goals
no assessment.
-- Monitor performance and respond to
changing circumstances Additional information
-- Identify and overcome common challenges Please see our FAQs for more information
faced by new supervisors on AIM’s study options, how to enrol,
This course is a great starting point if
you’re a first-time manager, or you’d like to Related courses
increase your potential for a promotion into You may also be interested in:
a leadership role.
-- Work Priorities
and Management
MANAGE PEOPLE EFFECTIVELY (ONLINE)


COURSE GUIDE
People are your greatest asset. This online short course reveals how using emotional
intelligence in your communication and behaviour as a leader can engage your
staff, create meaningful relationships and facilitate team cohesion. Find out how
to leverage diversity, promote productivity and manage conflict as you develop a
winning performance culture in your organisation.
better equipped to:
What’s included?
-- Use emotional intelligence to improve -- Up to 6 months continuous access
self-awareness, self-management, social to myAIM.
awareness and relationship management
-- Develop trust and confidence while
managing the development and
maintenance of networks and relationships Please note that the AIM online Short
within your organisation Courses are non-accredited and there is
no assessment.
-- Communicate with influence by providing
meaningful feedback, resolving conflicts Additional information
and addressing workplace difficulties Please see our FAQs for more information
-- Effectively manage a diverse workforce on AIM’s study options, how to enrol,
If your role requires you to understand how
to effectively manage people as a vital Related courses
organisational asset, this is an essential You may also be interested in:
course for managers and business leaders
like you. -- Leading with Emotional Intelligence
-- New Supervisor
and Management
MANAGE BUSINESS EFFECTIVELY (ONLINE)


COURSE GUIDE
Focusing on the manager’s role in achieving desired business outcomes, this

short course provides clear direction on how to develop, implement and monitor
business plans. You’ll identify opportunities for continuous improvement, learn to
minimise risk and confidently participate in commercial decision-making for your
organisation, whether corporate or government, profit or not-for-profit.
better equipped to:
What’s included?
-- Create an environment that supports the -- Up to 6 months continuous access
application of innovative practice through to myAIM.
a holistic approach to the integration
of innovation across all areas of your
organisation -- Downloadable tools and resources.
-- Lead and manage continuous Please note that the AIM online Short
improvement systems and processes Courses are non-accredited and there is
no assessment.
-- Develop and monitor operational plans to
provide efficient and effective workplace Additional information
practices that improve your organisation’s Please see our FAQs for more information
productivity and profitability on AIM’s study options, how to enrol,
-- Undertake successful projects by planning, or click here for payment options.
administering and monitoring outcomes
before reviewing the project to identify
lessons learned Related courses
If you’re an experienced manager with -- Manage Innovation and Continuous
increasing accountability or you’re simply Improvement
looking to build your business management -- BSB51915 Diploma of Leadership
profile, this is an essential course for you and Management
and your career.
MANAGE PERFORMANCE
EFFECTIVELY (ONLINE)

COURSE GUIDE
Optimise your team’s performance by learning proven techniques for consistently

delivering results. This online short course will uncover ways to successfully
manage your own workload and goals while you develop a team culture of learning
and growth. Create and implement effective performance and development plans
and learn how to confidently address issues of underperformance in your team.
better equipped to:
What’s included?
-- Support the development of a learning -- Up to 6 months continuous access
culture in which work and learning come to myAIM.
together
-- Manage the performance of team
members through the development of key
result areas and performance indicators, Please note that the AIM online Short
supported by regular coaching and Courses are non-accredited and there is
feedback no assessment.
-- Create systems and processes to prioritise Additional information
tasks while establishing personal work Please see our FAQs for more information
goals and maintaining professional on AIM’s study options, how to enrol,
competence or click here for payment options.
-- Lead and manage team effectiveness by
establishing performance plans, facilitating
cohesion and leveraging team capabilities Related courses
If you’re an experienced manager looking -- Building Team Performance
to develop a culture of learning, growth and -- Performance Management
optimal team performance, this is the ideal -- BSB51915 Diploma of Leadership
course for you. and Management
PEOPLE LEADERSHIP
(ONLINE)

COURSE GUIDE
Strengthen your leadership identity with this online short course, especially
designed for senior managers who wish to create a positive influence on
management and the organisation as a whole. Learn how to apply a people
perspective to decision-making and become an inspirational and authoritative
leader. If you live and breathe the organisation’s vision and values, you’ll inspire
employees to deliver results.
better equipped to:
What’s included?
-- Apply context-specific leadership styles to -- Up to 6 months continuous access
build credibility, trust and respect to myAIM.
-- Create connections between organisational -- Downloadable course notes.
objectives, values and standards in order
to build commitment
Please note that the AIM online Short
-- Create trust, confidence and respect
through positive role modelling and
no assessment.
effective communication and consultation
-- Lead, consult and promote the benefits of Additional information
organisational change initiatives Please see our FAQs for more information
-- Contribute to the creation of an on AIM’s study options, how to enrol,
organisation development plans and or click here for payment options.
practices

This course is absolutely ideal for any senior You may also be interested in:
manager who would like to further develop
-- Manage People Effectively
their skills for effectively leading their
organisation and the people within it. -- BSB61015 Advanced Diploma of
STRATEGIC LEADERSHIP (ONLINE)


COURSE GUIDE
Gain the practical tools and techniques you need to plan for the organisation’s
future. Analyse internal and external environments to determine strategic goals,
then create strategic plans to future-proof your business. From ‘the vision’ to
executing the business plan, you’ll learn how to create realistic yet ambitious plans
that support the growth and financial sustainability of your organisation.
better equipped to:
What’s included?
-- Undertake budgeting, forecasting and -- Up to 6 months continuous access
reporting to effectively manage financial to myAIM.
performance
-- Establish the direction of your
organisation, and implement strategies
for sustaining competitive advantage and Please note that the AIM online Short
ensuring future viability Courses are non-accredited and there is
no assessment.
-- Analyse and assess your organisation and
competitors to develop strategic actions, Additional information
initiatives and plans Please see our FAQs for more information
Is this course right for you? on AIM’s study options, how to enrol,
If you’re in a senior management role and
you’d like to better influence the strategic
direction of your business, this is the ideal Related courses
course for you. You may also be interested in:
AIM DIRECTORY 173
FACILITATOR
I have 10 years’ experience

in working with industries
in the corporate and finance
sectors and a passion
for customising learning
programs having partnered
with some of Australia’s
leading corporate identities
to tailor and deliver proven
training solutions.
Megan Smith
AIM Facilitator
PROJECT MANAGEMENT
FUNDAMENTALS (ONLINE)

COURSE GUIDE
Designed for new or aspiring project managers, this online short course provides
the knowledge and tools to effectively initiate and manage workplace projects.
You’ll learn all the essentials and gain practical insights into the end-to-end project
lifecycle, from implementing the project to project planning, budgeting, scheduling,
selecting a team and how best to manage the project to completion.
better equipped to:
What’s included?
-- Manage workplace projects effectively -- Up to 6 months continuous access
using practical insights into the to myAIM.
critical knowledge areas of the Project
Management Body of Knowledge
(PMBoK®) -- Downloadable tools and resources.
-- Develop project management plans by Please note that the AIM online Short
defining project scope and boundaries Courses are non-accredited and there is
while implementing project schedules no assessment.
-- Manage budgets, quality and risk Additional information
within projects while managing project Please see our FAQs for more information
stakeholders and communication plans on AIM’s study options, how to enrol,
-- Finalise and report on projects to ensure or click here for payment options.
learnings are captured and applied in the
future
Related courses
Is this course right for you? You may also be interested in:
This course is ideal if you’re an aspiring
project manager or you work in a project -- Applied Project Management
based organisation and would like to have -- Manage Business Effectively
the knowledge, tools and techniques to -- BSB51415 Diploma of Project Management
effectively manage projects.
APPLIED PROJECT
MANAGEMENT (ONLINE)

COURSE GUIDE
All projects rely on precise and effective teamwork for their success, yet each project
also has its unique set of managerial challenges. Aligned to industry competency
standards, this online short course is perfect for anyone involved in workplace
projects. Providing an exploration of all aspects of the project management life cycle,
from initiation and planning through to execution and closure, you’ll learn how to
manage for successful project outcomes.
better equipped to:
What’s included?
-- Contribute to the control of a project’s -- Up to 6 months continuous access
scope by identifying objectives, constraints to myAIM.
and outcomes
-- Apply an agreed project schedule
and evaluate the effectiveness of time
management while applying quality Please note that the AIM online Short
management policies and procedures Courses are non-accredited and there is
no assessment.
-- Monitor project expenditure, identify
procurement requirements and assist with Additional information
supplier selection Please see our FAQs for more information
-- Identify and address stakeholder needs on AIM’s study options, how to enrol,
through effective engagement practices or click here for payment options.
-- Plan for, control and review any risks
associated with the project and ensure
timely and appropriate involvement of key Related courses
individuals, organisations and groups You may also be interested in:
Is this course right for you? -- Project Management Fundamentals

This course will suit you if you’re involved in -- Applied Project Management
workplace projects or you have experience
in managing projects and are looking to
transition to a project manager role.
EFFECTIVE COMMUNICATION (ONLINE)


COURSE GUIDE
Communication is the essential building block of a successful organisation.

If you would like to express your thoughts and opinions to others with more
confidence and conviction, use this online short course to explore a range of proven
communication techniques and strategies that can be used to develop and maintain
successful relationships both inside and outside the workplace.
better equipped to:
What’s included?
-- Identify and develop your personal -- Up to 6 months continuous access
communication style while adapting your to myAIM.
behaviours to better express your ideas in
the workplace
-- Understand the role of culture, stereotypes
and bias in communication and break Please note that the AIM online Short
down barriers to effectively communicate Courses are non-accredited and there is
no assessment.
-- Use active listening techniques and
effective questioning skills to enhance your Additional information
understanding and show empathy Please see our FAQs for more information
-- Give and receive appropriate feedback on AIM’s study options, how to enrol,
and use trusted techniques to deal with or click here for payment options.
difficult situations

This course is designed for anyone You may also be interested in:
who’d like to improve their own personal
communication skills to better express -- Assertiveness Techniques
information and ideas to others in the -- Dealing with Difficult Behaviours
workplace.
ADVANCED COMMUNICATION (ONLINE)


COURSE GUIDE
For anyone who needs to present and debate ideas in the workplace, this course
delivers a valuable confidence-boosting toolkit. Gain the skills to communicate,
discuss and debate intricate or controversial ideas in a clear and compelling way.
Harness your critical thinking skills and learn strategies to successfully engage
others while you deliver ideas with influence and impact.
better equipped to:
What’s included?
-- Articulate, present and debate ideas in -- Up to 6 months continuous access
the context of your work or broader life to myAIM.
experiences, using creative techniques to
provoke response, reaction and critical
discussion -- Downloadable tools and resources.
-- Distil key themes, messages and positions Please note that the AIM online Short
to aid clarity of presentation Courses are non-accredited and there is
no assessment.
-- Explore the ways that storytelling can be
used to communicate ideas Additional information
-- Debate and argue substantiated positions Please see our FAQs for more information
on ideas while being open to critical on AIM’s study options, how to enrol,
analysis or click here for payment options.
-- Identify and participate in conversations
that challenge and explore concepts and
generate new ideas Related courses
-- Effective Communication
If you often need to communicate ideas
in the workplace, this course will give you -- BSB42015 Certificate IV in
the skills to build compelling arguments, Leadership and Management
recognise deceptive reasoning and
communicate complex ideas.
EFFECTIVE BUSINESS WRITING (ONLINE)


COURSE GUIDE
The ability to produce accurate, clear and concise written communications has
never been more important than in this electronic business age. This short course
provides the practical skills needed to confidently plan, research and write business
documents, enabling you to transform them into powerful, persuasive tools,
increasing efficiency and enhancing the overall image of your organisation.
better equipped to:
What’s included?
-- Determine the purpose and appropriate -- Up to 6 months continuous access
formats for documents before determining to myAIM.
the logical sequences of data, information
and knowledge
-- Ensure data, information and knowledge is
aggregated, interpreted and summarised Please note that the AIM online Short
to prepare text that satisfies business Courses are non-accredited and there is
purposes no assessment.
-- Analyse information and documents Additional information
provided by others for bias, gaps, Please see our FAQs for more information
conflicting advice and political implications on AIM’s study options, how to enrol,
-- Create consistency and credibility in your or click here for payment options.
written communications

If your current role involves written You may also be interested in:
communication or you’re simply looking to
develop your professional writing skills, this -- Report Writing
is the ideal course for you. -- Writing Persuasive Documents
INTRODUCTION TO ACCOUNTING (ONLINE)


COURSE GUIDE
The function of accounting in any organisation is to closely monitor the movement

of funds in order to determine the financial health of a business and identify ways of
increasing profitability. This online short course covers the accounting requirements
for Australian businesses, describes key accounting concepts and provides the basic
skills required to interpret and report on financial activity.
better equipped to:
What’s included?
-- Collect and analyse financial data to -- Up to 6 months continuous access
ensure consistency, quality and accuracy to myAIM.
while identifying discrepancies, unusual
features or queries
-- Correctly record income and expenditure
to ensure compliance with statutory Please note that the AIM online Short
requirements while ensuring that Courses are non-accredited and there is
statements take full advantage of available no assessment.
benefits Additional information
-- Provide recommendations to enhance the Please see our FAQs for more information
effectiveness of functions and prioritise on AIM’s study options, how to enrol,
significant issues including comparative or click here for payment options.
financial performances for review
-- Ensure the structure and format of reports
are clear and conform to organisational Related courses
and statutory requirements You may also be interested in:
Is this course right for you? -- Finance Fundamentals

If you’re looking to gain a better -- Operational Planning
understanding of accounting concepts and -- BSB42015 Certificate IV in
how to evaluate financial data, but don’t Leadership and Management
have an accounting or financial background,
FINANCE FOR NON-FINANCE

MANAGERS (ONLINE)

COURSE GUIDE
Managers and leaders who have an understanding of their organisation’s financial

position feel more confident in their business decision-making. This online short
course offers a practical guide to analysing financial data and understanding
the implications of financial performance. It introduces all aspects of financial
management from planning through to budget review and reporting on financial
outcomes
better equipped to:
What’s included?
-- Analyse previous financial data to establish -- Up to 6 months continuous access
areas which have generated a profit or loss to myAIM.
and establish critical initiatives that will
require resources in the next financial cycle
-- Use previous financial data to determine
allocations for resources, make informed Please note that the AIM online Short
estimates of new items for inclusion and Courses are non-accredited and there is
prepare budgets in accordance with no assessment.
statutory requirements Additional information
-- Ensure the structure and format of Please see our FAQs for more information
financial reports are clear in order to on AIM’s study options, how to enrol,
identify significant issues and prepare or click here for payment options.
recommendations to ensure the ongoing
financial viability of your organisation
Related courses
If you’re a manager with responsibility
for planning, managing and reporting on -- Manage Budgets
budgets and financial indicators, or you -- BSB61015 Advanced Diploma of
wish to deepen your knowledge of business Leadership and Management
finance, this is the ideal course for you.
WORKFORCE
RELATIONS (ONLINE)

COURSE GUIDE
Designed for HR professionals and managers, this online short course provides
the skills, knowledge and credibility to manage complex workplace issues. By
combining the legal context with the human face of people leadership, you will
learn to develop robust and meaningful workplace policies and confidently manage
challenging workforce relations.
better equipped to:
What’s included?
-- Manage employee and industrial relations -- Up to 6 months continuous access
matters in an organisation by developing to myAIM.
appropriate policies and managing conflict
resolution negotiations
-- Communicate and implement industrial
relations policies and procedures to Please note that the AIM online Short
effectively represent your organisation and Courses are non-accredited and there is
employers no assessment.
-- Develop, implement and review guidelines Additional information
and procedures for mediation within Please see our FAQs for more information
an organisation and conduct separate on AIM’s study options, how to enrol,
interviews with parties in disputes in order or click here for payment options.
to clarify issues
-- Deal with redeployment, resignation,
retirement, dismissal and redundancy, Related courses
including the conduct of exit interviews You may also be interested in:
Is this course right for you? -- Strategic Leadership

If you’re an HR professional or people -- Workplace Diversity
manager looking to learn more about
effective management of workforce
relations, this course is essential for your
career.
WORKPLACE DIVERSITY
(ONLINE)

COURSE GUIDE
There is an increasing national focus on diversity, and many organisations are

following suit. This online short course explores the opportunities and challenges
inherent to Australia’s diverse workplace populations. You will understand the
importance and impact of diversity and how you can translate this into a meaningful
diversity policy for your own organisation.
better equipped to:
What’s included?
-- Encourage staff to see that working -- Up to 6 months continuous access
effectively with difference is a strength to myAIM.
that can improve your organisation’s
products, services and customer relations
-- Capture ideas and information from the
diversity within your workforce to enhance Please note that the AIM online Short
products and services while contributing Courses are non-accredited and there is
to competitive advantage no assessment.
-- Draft a diversity policy and develop action Additional information
plans before consulting key stakeholders Please see our FAQs for more information
for feedback and revising the policy for on AIM’s study options, how to enrol,
implementation or click here for payment options.
-- Monitor business activities, team plans and
staff performance to ensure the diversity
policy is effectively implemented Related courses
If you’re a manager with responsibility for -- Recruitment and Selection
developing and implementing a diversity -- Manage People Effectively
policy within your organisation, this course -- BSB61015 Advanced Diploma of
is essential for your career. Leadership and Management
CREATE STRATEGIC
HUMAN RESOURCE PLANS (ONLINE)

COURSE GUIDE
This course explores ways to develop, implement and maintain a strategic approach
to planning and managing Human Resources. As an HR manager or consultant,
your increased ability to identify HR issues and champion improvements will ensure
that HR activities are better aligned with (thus more effectively integrated into) the
strategic objectives of your organisation.
better equipped to:
What’s included?
-- Develop a strategic approach to -- Up to 6 months continuous access
managing human resources, ensuring your to myAIM.
organisation has the structure and staff to
meet business and performance objectives
-- Analyse strategic plans to determine
human resource targets and identify Please note that the AIM online Short
future labour needs, skill requirements and Courses are non-accredited and there is
options for sourcing labour supply no assessment.
-- Undertake an environmental analysis to Additional information
identify emerging practices and trends Please see our FAQs for more information
that may impact on human resource on AIM’s study options, how to enrol,
management in your organisation or click here for payment options.
-- Develop and implement the strategic
human resources plan
Related courses
Is this course right for you? You may also be interested in:
This course is designed for you if you’re
an HR consultant or manager, or if you -- Workforce Planning
have a background in human resource -- Workforce Relations
management.
WORK PRIORITIES (ONLINE)


COURSE GUIDE
It’s time to get back on the front foot and take control of your time at work. This
online short course offers practical tools to help you set meaningful goals and
realistic plans to achieve them. Discover how to manage pressures, organise work
commitments and improve productivity. You’ll develop your ability to manage
personal and work priorities as well as your own professional development.
better equipped to:
What’s included?
-- Ensure your personal work goals reflect -- Up to 6 months continuous access
your organisation’s plans and take initiative to myAIM.
to prioritise competing demands to
achieve goals and objectives
-- Identify factors affecting the achievement
of your work objectives and establish Please note that the AIM online Short
contingencies and incorporate them into Courses are non-accredited and there is
work plans no assessment.
-- Seek and evaluate feedback on your Additional information
performance from colleagues and clients Please see our FAQs for more information
in the context of individual and group on AIM’s study options, how to enrol,
requirements or click here for payment options.
-- Assess personal knowledge and skills
against competency standards and use
development opportunities suitable Related courses
to your own personal learning style to You may also be interested in:
develop competence
-- Time Management
Is this course right for you? -- Manage Performance Effectively
Designed for professionals at every stage -- BSB50215 Diploma of Business
of their career, this course is for anyone
who wants to regain control and manage
competing demands in the workplace.
BUSINESS NETWORKING (ONLINE)


COURSE GUIDE
Strong business networks are an extremely valuable asset. This online short course
is specifically designed to make you a better networker by teaching you how to
identify appropriate networks and participate effectively. Gain insights into the art of
creating and maintaining strong and far-reaching professional networks and learn to
represent and promote your organisation with confidence.
better equipped to:
What’s included?
-- Use appropriate network strategies to -- Up to 6 months continuous access
establish and maintain relationships that to myAIM.
promote the development of business
opportunities
-- Participate in professional networks to
obtain and maintain personal knowledge Please note that the AIM online Short
while promoting benefits consistent with Courses are non-accredited and there is
your organisation or client’s requirements no assessment.
-- Gain and maintain the trust and confidence Additional information
of contacts through the demonstration of Please see our FAQs for more information
high standards of business practice on AIM’s study options, how to enrol,
-- Establish effective communication or click here for payment options.
channels to exchange strategic information
for the mutual benefit of network
members Related courses
This course is ideal if you’re involved in -- Building Client Relationships
developing business opportunities or you’re -- Work Priorities
simply looking to become more effective in -- BSB42015 Certificate IV in Leadership
building valuable business networks. and Management
The Centre for Public Management
(CPM) offers high quality capability
development approaches to improve
organisational performance
and support the achievement of
individual excellence.
We focus on providing the highest levels of expertise and
commitment to our programs and services and to deliver
excellence in public sector management development.
Our people have a proven track record in delivering results
to the public sector with current and relevant experience
that translates to practical results in the workplace.
AIM DIRECTORY 187
SECTION CONTENTS
CENTRE FOR
PUBLIC MANAGEMENT
FROM MANAGER TO LEADER:

KNOWING, DOING, BEING AT THE EXECUTIVE LEVEL 188
LEADING WITH MASTERY AND INSIGHT:
BUILDING EMOTIONAL AND SOCIAL INTELLIGENCE 189
LEADING WITH STRATEGIC INTELLIGENCE:
MASTERING STRATEGIC THINKING AND ACTION 190
BUILDING NEW LEADERSHIP:
PERFORMING AT THE EXECUTIVE LEVEL 191
188 | CENTRE FOR PUBLIC MANAGEMENT - LEADERSHIP PROGRAMS
FROM MANAGER TO LEADER:

KNOWING, DOING, BEING AT THE EXECUTIVE LEVEL
This program is designed for EL1 and EL2 (and equivalents).
COURSE DURATION: VENUE:

PRICE: $4,500
3 Day Residential The Briars, Bowral NSW

COURSE GUIDE
The rapidly changing demands on public service managers requires you to not
only know how to lead, and to demonstrate leadership behaviours, but also to ‘be’
a congruous and values-driven leader. This program explores and addresses these
and other issues in a practical and experiential way.
This program will benefit you if: Program inclusions

-- You wish to build on your leader Venue and transport costs (using the CPM
experience and fine tune your skills, bus service), 360° feedback profile, DiSC
improve workplace effectiveness and diagnostic report, one executive coaching
gain the tools to take stock of your session post-program delivered in Canberra.
development and career
-- You are seeking to broaden your impact
as a leader within your organisation
Your employer will benefit from you

attending because:
-- The program will broaden your
understanding of contemporary manager
and leader capability and enhance your
confidence in leading others, which
will improve your individual and team
performance in the workplace
-- A 360° feedback profile will provide areas
for further development
Most thought provoking program I have attended,

exceptional! Very public sector specific.
EL2 Participant
CENTRE FOR PUBLIC MANAGEMENT - LEADERSHIP PROGRAMS | 189
LEADING WITH MASTERY AND INSIGHT:

BUILDING EMOTIONAL AND SOCIAL INTELLIGENCE

PRICE: $4,100

COURSE GUIDE
The program is designed to strengthen personal leadership through self-awareness

and knowing how to build and negotiate a wide range of personal and professional
relationships.

-- You are seeking to improve the quality Venue and transport costs (using the
and effectiveness of relationships in the CPM bus service), 360° emotional and
workplace, both within your team and social intelligence feedback profile and
with workplace colleagues and one executive coaching session post-
stakeholders program delivered in Canberra.

attending because:
-- The program will enhance your leadership
skills in the key area of personal leadership,
which will improve performance within
your team and more broadly
-- A 360° feedback profile on emotional
and social intelligence will provide further
avenues for growth
CALL (02) 6120 1980 TO SPEAK WITH A SENIOR TRAINING ADVISOR TODAY
190 | CENTRE FOR PUBLIC MANAGEMENT - LEADERSHIP PROGRAMS
LEADING WITH STRATEGIC INTELLIGENCE:

MASTERING STRATEGIC THINKING AND ACTION

PRICE: $4,100

COURSE GUIDE
This course is built around the concept of strategic intelligence and demonstrates
the importance of strategic thinking and behaviour in our individual effectiveness,
whether in the current workplace or more broadly.

-- Your current role requires you to think Venue, accommodation and transport costs
strategically or to engage at a more (using the CPM bus service), 360° strategic
holistic level. The program is ideal for intelligence feedback profile and one
those who have moved into a role where a executive coaching session post-program
broader perspective is important delivered in Canberra.

attending because:
-- The program will enhance your ability
to think, engage and operate at a more
strategic level, including providing you
with scenario planning techniques for the
public sector context
-- A 360° feedback profile will provide
you with feedback focused on strategic
capabilities
CENTRE FOR PUBLIC MANAGEMENT - LEADERSHIP PROGRAMS | 191
BUILDING NEW LEADERSHIP:

PERFORMING AT THE EXECUTIVE LEVEL
COURSE DURATION: VENUE: PRICE:

3 Day Residential The Briars, Bowral NSW $3,700 (Residential) or
or Non-Residential or AIM, Canberra ACT $2,700 (Non-Residential)

COURSE GUIDE
The objective of the course is to build capability and performance for officers who
are new to the Executive Level, with less than two years’ experience either acting
or permanent at this level.

-- You have recently moved to an EL1 Residential: Venue, accommodation,
position and represent the next generation catering, one hour executive coaching
of public sector leaders. The program is session and transport costs (using the CPM
an ideal way to develop new leadership bus service), 360° feedback profile and a
skills, especially if you are new to a HBDI thinking style profile.
management role Non-Residential: Venue, catering, program
Your employer will benefit from you dinner, one hour executive coaching
attending because: session, 360° feedback profile and HBDI
-- The program will equip you with a range thinking style profile.
of new skills to improve your effectiveness
at the Executive Level, including
practical tools to assist with delegation,
performance management and workplace
relationships
-- A 360° feedback profile will provide areas
for further development
This is the best training I have attended

during my public sector career.
EL2 Participant
CALL (02) 6120 1980 TO SPEAK WITH A SENIOR TRAINING ADVISOR TODAY
AIM DIRECTORY 193
AIM BUSINESS SCHOOL SECTION CONTENTS
INTRODUCING THE MBA+ 194

WHY STUDY WITH US 196
MBA+ COURSE OVERVIEW 198
HOW TO APPLY 200
194 | AIM BUSINESS SCHOOL
INTRODUCING
THE MBA+
INTRODUCING
THE
The MBA+ from AIM is an accredited Master’s degree delivered
with the expertise of a trusted educational institute. Leveraging
over 75-years of heritage, AIM has been the career partner for
managers and leaders across leading private and public sector
organisations. Every year, 20,000 professionals take part in
professional development programs, qualifications and the MBA+
in locations across Australia.
Graduate with one of Australia’s quality Master’s degrees. Get

more from your career with a degree that goes the extra mile.
Learn without limits.
Fully accredited
MBA+ offers the assurance of a
nationally recognised, TEQSA
accredited qualification from one
of Australia’s leading institutes.
A trusted degree
AIM has been delivering the MBA for
over a decade with a 75-year heritage
backed by a faculty of practising
consultants holding academic
accreditation.
Global recognition
Our domestic status is enhanced
through global education
collaborations in over six countries
Partner for top ASX

AIM is the preferred training provider
to leading ASX and public sector
organisations.
AIM BUSINESS SCHOOL | 195
PROVEN OUTCOMES FOR

MBA GRADUATES
86
% of our Graduates feel more competent as
leaders after completing their MBA1
90
% of Asia-Pacific Companies are searching
for MBA qualified employees2
Australian MBA graduates had the second highest

average salary world-wide in 2017 at
AU 138K $ 3
Globally, Business School Graduates with an MBA earn
27 38 68
more at a
%
more at an
%
more in
%
senior level executive level C-Suite
than those without an MBA4
91
% of our Graduates have stated the
assessments allowed them to develop
solutions in their workplace 5
1
AIM Business School Graduate Survey 2016
2
Corporate Recruiters Survey Report 2017, Graduate Management Admission Council, 2017
3
QS Jobs Salary Report, 2017. Based on average exchange rate in 2017.
4
Graduate Management Admission Council, Alumni Perspectives Survey Report 2017
5
Based on 2016 ABS Graduate Survey
WHY STUDY WITH
US
WHY STUDY WITH US

STUDY EXPERIENCE
Flexible, Experienced No Management

live learning faculty exams experience counts
Study online, in the Learn from a faculty of Our assessments With as little as
classroom on-campus practicing consultants are grounded in 5 years’ management
or a combination of who hold academic the real world. experience and no
both. AIM is committed qualifications in their Theoretical knowledge degree, you could
to investing in a field of study and are is augmented by embark on your MBA
collaborative live backed by years of practical, industry at the Graduate
learning environment business experience. applications, Certificate level.
with its faculty and not exams.
students.
MANAGEABLE AND AFFORDABLE
Start monthly RPL Stage-by-stage MBA Affordable study

Our MBA+ works Recognition of prior Depending on your We want to make sure
around your schedule learning means that eligibility, enter directly that cost isn’t a barrier
with monthly intakes with postgraduate into the MBA+ or when deciding to invest
meaning you don’t qualifications and/or study stage-by-stage in your career which
have to wait for the appropriate experience and gain a Graduate is why our MBA+ is
next semester intake. supported by evidence, Certificate or Graduate competitively priced
you may gain credit for Diploma as you and there are no hidden
up to 50% of your MBA. progress. fees. Plus, FEE HELP
is available.
PERSONALISED SUPPORT AND RESOURCES
Lynda.com Personalised Academic Resources and

access support support membership
You will gain unlimited Gain prompt, Access academic A range of resources
access to Lynda.com, personalised and support to help build to help with your
a leading online ongoing support your confidence with study such as EBSCO,
learning platform with from Faculty, Student online writing feedback, IBIS World, online
access to thousands Support and the referencing, study tips, journals and the AIM
of high-quality tutorial Student Assistance online tutoring and our online database and
videos. Program, a confidential free Academic Study library. Plus, one year
wellbeing and Skills unit. of complimentary
counselling service. membership to the
Institute of Managers
and Leaders.
MBA+ GOLD CARD

From the day you commence your studies, the MBA+ gives
you five years of exclusive benefits long after you graduate.
AIM Coaches
Your Gold Card gives you access to consultations with our advisors.
Our coaches can offer a personalised service allowing you to make
the most of your studies and maximise your career success.
Short Courses
Build on your foundation master’s degree with specialised skills
development on-campus or online designed to maintain your
professional growth.
AIM Lounges
Australia-wide access opens you up to workspaces where 20,000
professionals come together to work, network and collaborate each year.
DOWNLOAD YOUR COMPLETE

MBA+ GUIDE TODAY

MBA+ COURSE
OVERVIEW
MBA+ COURSE
OVERVIEW
Depending on your eligibility,
you can enter directly into
the MBA+ or study the MBA+
stage-by-stage. By completing
each stage, you are able to
obtain a Graduate Certificate
in Management and Graduate
Diploma in Management as
you progress.
STUDY MODES:
• Flexible
• Accelerated
• Extended
STUDY OPTIONS:
Choose from online and
on-campus units
INTAKE PERIODS:
Monthly for online units
Quarterly for on-campus
units.
CAMPUS LOCATIONS:
Adelaide, Brisbane,
Sydney and Melbourne.
COST:
$2,700 per unit*
*Price is correct as of 16 April 2018

and is subject to change
1
Pre-requisite: Leading, Managing & Developing People, Managing Financial Resources, Marketing for Managers, Managing Operational Improvement
2
Pre-requisite: Managing Developing & Implementing Strategy, Economics for Managers, Business Research Methods, Business Decision Making & Analysis
3
Pre-requisite: Leading, Managing & Developing People
4
Pre-requisite: Managing Financial Resources, Marketing for Managers, Managing Operational Improvement
5
Pre-requisite: Business Research Methods
GRADUATE CERTIFICATE IN MANAGEMENT (4 UNITS)
Leading, Managing & Developing People
Managing Financial Resources
Marketing for Managers
Managing Operational Improvement
+
GRADUATE DIPLOMA IN MANAGEMENT (4 UNITS)
Managing, Developing & Implementing Strategy 1
Economics for Managers
Business Decision Making & Analysis 1
Business Research Methods 1
+
MASTER OF BUSINESS ADMINISTRATION (4 UNITS)
Corporate Strategy and Responsibility 1, 2
(Capstone Unit) + 3 electives of your choice
Or, focus your area of study in Or, focus your area of study in
Select any 3 of the HUMAN RESOURCE CHANGE
below electives MANAGEMENT MANAGEMENT
by selecting by selecting
Managing a Project Based Organisation Human Resource Management 3 Strategic Organisational Change 3
Mindfulness and Transformational

Contract Law for Managers Strategic Organisational Change 3
Leadership
Entrepreneurship 4 Business Focus Project (10,000 words) 5 Business Focus Project (10,000 words) 5
Managing Consultancy Practice
OR OR
International Business
Leading for Innovation & Sustainability
Mindfulness and Transformational

Leadership
Or, focus your area of study in Or, focus your area of study in
Workplace Project (9,000 words) 5
CONSULTANCY ENTREPRENEURSHIP
by selecting by selecting
Strategic Organisational Change 3
Human Resource Management 3 Managing Consultancy Practice Entrepreneurship 4
Leading for Innovation

Business Project (10,000 words) 5 Strategic Organisational Change 3
& Sustainability
Strategic Business Project 5
Business Focus Project (10,000 words) 5 Business Focus Project (10,000 words) 5
(20-30,000 words) 3 units
HOW TO APPLY
START ON YOUR
MBA+ JOURNEY TODAY.
IT’S SIMPLE
You can embark on your MBA+ study journey by enrolling online through our
online application platform, myABS. By submitting your application online,
you will receive an immediate confirmation of your application submission
and have the ability to track the approval status – all in one central location.
1. APPLY ONLINE
Applying is simple. Prepare your CV and prior management
experience and complete your application in under 15 minutes.
You’ll immediately gain access to our online learning portal and
have the chance to refresh your academic study and referencing
skills through our Academic Study Skills Unit.
2. APPLICATION ASSESSMENT
Your application may take up to 2 business days to be assessed
providing you have supplied all necessary information. Upon
successful application, you will receive an email welcoming you
as an MBA+ student.
3. START YOUR STUDY JOURNEY

You will be able to enrol into your first unit completely online.
We’ll schedule a welcome call with you to introduce you to your
new learning portal and answer any questions you may have.
CLICK TO APPLY TODAY
Get more than just a qualification.

Get the Masters with more.
Questions?
1300 658 337
mba@aim.com.au
aim.com.au/mba-plus
CLICK FOR MORE INFORMATION
WE’RE HERE TO HELP

Our Learning Advisors are available to help you complete your
application form and for further assistance. Call the Learning Advisor
Team on 1300 658 337 or email mba@aim.com.au today.
202 AIM DIRECTORY
GLOSSARY
GLOSSARY.
Assessment is the process of collecting evidence Corporate Workshops refer to if you have
and making judgements about a student’s several people wanting to study, AIM can
achievement or performance. For Vocational develop a program for your organisation
Qualifications, judgement is made against set including contextualising it to your own
standards of competency as outlined in each business or industry.
training package located on the National Register
FEE-HELP is an Australian Government loan
of VET.
program for eligible students through which
Australian Qualifications Framework to pay their tuition fees for Higher Education
(AQF) provides the standards for Australian courses. For more information on FEE-HELP
qualifications and is the national policy for students can read more at studyassist.gov.au.
regulated qualifications in Australian education
Module is a method of presenting and grouping
and training. The AQF levels define the relative
course materials in a linear fashion which in turn
complexity and depth of achievement and the
enables students to progress through a course in
autonomy required of graduates to demonstrate
a logical and structured manner.
that achievement. In the AQF there are 10 levels
with level 10 having the highest complexity. myABS is a state-of-the-art online learning
The levels are defined by criteria expressed as management system for AIM Business School
learning outcomes. that offers a community approach to self-directed
study and provides our Higher Education
Blended Learning is our Higher Education study
students with the opportunity to share their
option that allows students to mix on-campus
experiences, ideas and questions through
and online options to suit their situation at any
features such as live chat forums and integrated
given time.
social media platforms.
Census Date is the deadline for a student enrolled
myAIM is a state-of-the-art online learning
in a Higher Education course to submit their
management system that offers a community
Request for Commonwealth assistance form
approach to self-directed study and provides
(eCAF) to access FEE-HELP. Students must
students with the opportunity to share their
formally withdraw from any units of competency
experiences, ideas and questions through
by no later than the published census date in
features such as live chat forums and integrated
order to not incur tuition fees for that study
social media platforms.
period.
On-Campus Workshops allow students to benefit
Credit Transfer refers to credit granted on the
from sharing experiences, ideas and questions in
basis of previously attained qualifications or units
class with their peers and AIM’s expert facilitators,
of competency. Individuals who have completed
along with the access to myAIM.
an identical unit/s at another RTO or with AIM,
can apply for Credit Transfer. Online Short Course is a set of learning modules
that are non-accredited and do not contain
Core Units are the units of competency identified
assessments. The modules are accessed online by
within a vocational training package or approved
a student via AIM’s online learning management
higher education qualification that are mandatory
system myAIM.
for a student to complete.
Online Study is a flexible and convenient • Partial completion of a short course leading
delivery mode that gives students access to a to a qualification;
dedicated online class space which contains • Attainment of competencies within a
materials for independent learning through self- training package; or
paced, online modules. Completion of a nationally accredited short
Pre-Selected Electives within vocational course which may accumulate towards a
qualifications refer to those elective units qualification through the RPL process.
which have been pre-selected for students in The Australian Skills Quality Authority (ASQA)
consultation with industry experts. is the national regulator for Australia’s vocation
Qualification is a formal certification, issued by education and training sector. ASQA regulates
a relevant approved body, in recognition that courses and training providers to ensure
a person has achieved learning outcomes or nationally approved quality standards are met.
competencies relevant to identified individual, Tertiary Education Quality of Standards Agency
professional, industry or commercial needs. (TEQSA) is Australia’s independent national
Recognition of Prior Learning (RPL) is a process regulator of the higher education sector.
that assesses an individual’s formal and informal Training Packages are sets of nationally
learning to determine the extent to which that endorsed standards, guidelines and
individual has achieved the required learning qualifications for recognising and assessing your
outcomes, competency outcomes, or standards skills. They describe the skills and knowledge
for entry to, and/or partial or total completion of, needed to perform effectively in the workplace
a vocational qualification or a higher education for a particular industry or group.
course.
Units of Competency is the term used within
Registered Training Organisation (RTO) is the vocational education system to describe the
an organisation registered with the national required skills and competencies that a student
regulator to deliver and assess nationally must meet as an outcome of their learning.
recognised training and issue nationally It represents the minimum standard at which
recognised VET qualifications. the skills and knowledge must be applied.
Short Course is a set of vocational education Workplace Project or Workplace Application
and training activities that can be accredited or usually requires the completion of a number
non-accredited. If accredited, the course may of tasks, and presentation of evidence to
be used to achieve a Statement of Attainment demonstrate competence, as part of an
and/or build towards a qualification. Both assessment process. The workplace project
accredited and non-accredited programs may is one of the most relevant ways to assess
be undertaken as stand-alone skill development how well knowledge and skills gained in the
activities. classroom are transferred to the workplace.
Statement of Attainment is the formal ZipMoney is AIM’s finance partner that students
certification issued by a Registered Training may use to defer all or part of their tuition fees
Organisation that contributes towards a with flexible payment options.
qualification outcome, either as:
204 AIM DIRECTORY
FREQUENTLY ASKED QUESTIONS
FAQs
When can I start? What are Credit Transfer and Recognition of
With no fixed intake dates, you can enrol with Prior Learning (RPL)?
AIM at any time. For more on how to enrol visit Credit Transfer refers to credit granted on the
AIM’s student entry procedure. basis of previously attained qualifications or units
of competency. For more information, refer to
How do I pay for my course? AIM’s Mutual Recognition Policy.
The Australian Institute of Management Education Recognition of Prior Learning is the formal
and Training (AIM) offers a number of payment acknowledgement of your existing skills and
options for our Short Courses, Vocational knowledge. It’s based on the premise that you
Qualifications and postgraduate programs. Please do not need to undertake training for skills
note that for Online Short Courses payment can you already possess. Your current skills and
only be received upfront via credit card. knowledge may have been obtained through
Please see AIM’s payment options on page 14. formal training, work experience and life
experience. For more information, refer to
Do I need to pay extra for course materials? AIM’s Recognition of Prior Learning Policy.
Course materials and workbooks are included
in your course, however additional materials Are there any entry requirements
(i.e. textbooks) that a student elects to purchase for my course?
are not covered by the course tuition fees. The entry requirements for each course are
outlined within this Training Directory and can
Are there any additional costs? also be found on the AIM website.
Any applicable additional costs are outlined on
the AIM website. What are the study options for
AIM’s vocational qualifications?
I wish to withdraw/cancel from my course, • On-Campus Workshops with additional
what next? self-paced study
All withdrawal requests must be made in writing
The benefits of studying in a classroom
to AIM. AIM’s Withdrawal Deferral and Refund
setting include being able to share first-
Policy contains important information and
hand experiences, ideas and questions
outlines the steps involved.
with peers and our expert facilitators. You’ll
Depending on your enrolment, separate policies study alongside like-minded people and
and Terms and Conditions apply for Accredited strengthen your network. Additional study
Courses and Online Short Courses. For more and assessment takes place outside the
information visit the AIM website or contact our face-to-face workshops.
Student Support Services for assistance.
• Online Study and support through self- • Blend of On-Campus and Online delivery
paced, online modules If it suits you better you can take a blended
Studying online has never been easier or learning approach, mixing on-campus and
more convenient than through AIM’s state-of- online options to suit your situation at any
the-art virtual campus, myAIM. You can take given time. Our campuses are conveniently
each step of your qualification at your own located at major business centres across the
pace, connect with others in online forums, country including Sydney, Melbourne, Brisbane,
and receive online learning support from Adelaide, and Canberra. To discuss the
AIM’s Student Support and Coaching Services availability of our on-campus offering, contact
teams. a Senior Training Advisor on 1300 658 337.
What is the study option for AIM’s Corporate Workshops

On-Campus Short Courses? If you have several people wanting to study
• The benefits of studying in a classroom with AIM we can develop a program for your
setting include being able to share first- organisation including contextualising it to your
hand experiences, ideas and questions with own business or industry.
peers and our expert facilitators. You’ll study
alongside like-minded people and strengthen What equipment do I need to study online?
your network. You will need an email account, a computer and
basic software, such as Microsoft Word and, of
What is the study option for AIM’s course, a reliable high-speed Internet connection.
Online Short Courses? If you don’t have access to Microsoft Word,
• Learning online gives you the flexibility to please use Open Office (free download).
learn when you want, where you want, with Specific technology requirements are listed on
24/7 access to learning modules. Activities, each of the courses pages on the AIM website.
reflections and case studies throughout
the modules link your learning back to When are the AIM workshops scheduled?
the workplace. The modules are accessed
online by a student via AIM’s online learning Information on workshop availability is available
management system myAIM. on the AIM website.
What are the study options for AIM’s Where can I find more information?
Higher Education postgraduate courses? Separate Policies Procedures and Terms and
Conditions apply for Accredited Courses and
• Online
Online Short Courses. More information can
Online learning provides flexibility and be found on the AIM website as well on each
convenience, which is great for anyone dedicated course page within this directory and
constrained by time or distance. You can on the website.
complete your qualification when it suits you
and at your own pace.
206 AIM DIRECTORY
INDEX
INDEX
ADVANCED ASSESSMENT...........................................................109 PSP50116 DIPLOMA OF GOVERNMENT...................................140
ADVANCED COMMUNICATION.....................................................83 BSB50615 DIPLOMA OF HUMAN RESOURCES
ADVANCED COMMUNICATION (ONLINE)...............................177 MANAGEMENT.................................................................................. 128
BSB61015 ADVANCED DIPLOMA OF LEADERSHIP BSB50615 DIPLOMA OF HUMAN RESOURCES

AND MANAGEMENT.........................................................................54 MANAGEMENT (ONLINE)............................................................. 130
ADVANCED PRESENTATION SKILLS..........................................88 BSB51915 DIPLOMA OF LEADERSHIP AND

MANAGEMENT....................................................................................52
ANALYSE AND PRESENT RESEARCH INFORMATION.........89
BSB51415 DIPLOMA OF PROJECT MANAGEMENT................78
APPLIED PROJECT MANAGEMENT............................................ 74
TAE50216 DIPLOMA OF TRAINING DESIGN AND
APPLIED PROJECT MANAGEMENT (ONLINE).......................175 DEVELOPMENT...................................................................................112
ASSERTIVENESS TECHNIQUES....................................................84 DOUBLE DIPLOMA: BSB51915 DIPLOMA
BUILDING CLIENT RELATIONSHIPS.......................................... 155 OF LEADERSHIP AND MANAGEMENT +
BUILDING NEW LEADERSHIP: BSB50215 DIPLOMA OF BUSINESS............................................ 60
PERFORMING AT THE EXECUTIVE LEVEL.............................. 191 DOUBLE DIPLOMA: BSB51915 DIPLOMA
BUILDING TEAM PERFORMANCE...............................................25 OF LEADERSHIP AND MANAGEMENT +
BSB51415 DIPLOMA OF PROJECT MANAGEMENT................66
BUSINESS NETWORKING.............................................................146
BUSINESS NETWORKING (ONLINE)........................................ 185 OF LEADERSHIP AND MANAGEMENT (ONLINE) +
BSB30115 CERTIFICATE III IN BUSINESS (ONLINE)..............46 BSB50215 DIPLOMA OF BUSINESS (ONLINE)........................63
BSB41015 CERTIFICATE IV IN HUMAN RESOURCES.......... 124 EFFECTIVE BUSINESS WRITING................................................. 90
BSB41015 CERTIFICATE IV IN HUMAN RESOURCES EFFECTIVE BUSINESS WRITING (ONLINE)............................178
(ONLINE)............................................................................................. 126 EFFECTIVE COMMUNICATION......................................................82
BSB42015 CERTIFICATE IV IN LEADERSHIP AND EFFECTIVE COMMUNICATION (ONLINE)................................176
MANAGEMENT....................................................................................48
EFFECTIVE WORKPLACE RELATIONSHIPS.............................26
BSB42015 CERTIFICATE IV IN LEADERSHIP AND
MANAGEMENT (ONLINE)... 50 BSB41515 CERTIFICATE IV IN ESSENTIAL SELLING SKILLS....................................................... 158
PROJECT MANAGEMENT PRACTICE.........................................76 ETHICS AND GOVERNANCE........................................................ 134
CHANGE MANAGEMENT.................................................................35 FINANCE FOR NON-FINANCE MANAGERS............................101
COACHING AND MENTORING...................................................... 27 FINANCE FOR NON-FINANCE MANAGERS (ONLINE)......180
CONFLICT RESOLUTION.................................................................28 FINANCE FUNDAMENTALS............................................................98
CONTRACT MANAGEMENT...........................................................39 FROM MANAGER TO LEADER:
CREATE STRATEGIC HUMAN RESOURCE PLANS................ 121 KNOWING, DOING, BEING AT THE EXECUTIVE LEVEL.... 188
CREATE STRATEGICHUMAN RESOURCE PLANS FRONTLINE LEADERSHIP...............................................................24

(ONLINE)............................................................................................. 183 HR ESSENTIALS................................................................................. 116
CRITICAL THINKING AND PROBLEM SOLVING....................150 IMPLEMENTING INNOVATION AND CONTINUOUS
CUSTOMER SERVICE...................................................................... 154 IMPROVEMENT...................................................................................32
DEALING WITH DIFFICULT BEHAVIOURS.............................. 149 IMPLEMENTING INNOVATION AND CONTINUOUS

IMPROVEMENT (ONLINE)............................................................. 162
DESIGN THINKING - TRANSFORM HOW YOU
CREATE AND INNOVATE.................................................................33 INSTRUCTIONAL DESIGN AND DEVELOPMENT..................110
DEVELOP A COMPELLING BUSINESS CASE...........................93 INTRODUCTION TO ACCOUNTING.............................................99
BSB50215 DIPLOMA OF BUSINESS.............................................56 INTRODUCTION TO ACCOUNTING (ONLINE)....................... 179
BSB50215 DIPLOMA OF BUSINESS (ONLINE)........................58 INTRODUCTION TO PROJECTS....................................................72

KEY ACCOUNT MANAGEMENT.................................................. 156 PROJECT MANAGEMENT PRACTITIONER...............................75
LANGUAGE, LITERACY AND NUMERACY FOR PUBLIC SECTOR SERVICE DELIVERY AND
TRAINERS...........................................................................................104 COMMUNICATION.............................................................................135
LEADING WITH EMOTIONAL INTELLIGENCE.........................29 RECRUITMENT AND SELECTION................................................ 118
LEADING WITH MASTERY AND INSIGHT: REPORT WRITING..............................................................................92
BUILDING EMOTIONAL AND SOCIAL INTELLIGENCE....... 189 RESILIENCE IN SELF....................................................................... 148
LEADING WITH STRATEGIC INTELLIGENCE: RISK MANAGEMENT.........................................................................38
MASTERING STRATEGIC THINKING AND ACTION.............190
RISK MANAGEMENT (ONLINE)...................................................166
MANAGE BUDGETS........................................................................100
SALES FUNDAMENTALS................................................................157
MANAGE BUSINESS EFFECTIVELY.............................................42
STRATEGIC LEADERSHIP...............................................................45
MANAGE BUSINESS EFFECTIVELY (ONLINE)...................... 169
STRATEGIC LEADERSHIP (ONLINE)..........................................172
MANAGE INNOVATION AND CONTINUOUS
IMPROVEMENT...................................................................................34 STRATEGIC MARKETING............................................................... 159
MANAGE INNOVATION AND CONTINUOUS THE POWER OF INFLUENCE.........................................................86

IMPROVEMENT (ONLINE)............................................................. 163 THINK ON YOUR FEET®................................................................. 147
MANAGE MEETINGS.........................................................................94 TIME MANAGEMENT....................................................................... 145
MANAGE PEOPLE EFFECTIVELY...................................................41 TRAINING EVALUATION................................................................108
MANAGE PEOPLE EFFECTIVELY (ONLINE)........................... 168 TRAINING FUNDAMENTALS........................................................105
MANAGE PERFORMANCE EFFECTIVELY.................................43 TRAINING NEEDS ANALYSIS....................................................... 107
MANAGE PERFORMANCE EFFECTIVELY (ONLINE)........... 170 TRAIN THE TRAINER......................................................................106
MANAGE REMUNERATION AND EMPLOYEE BENEFITS....122 WHY STUDY WITH US....................................................................196
MBA+ COURSE OVERVIEW.......................................................... 198 WORKFORCE PLANNING...............................................................117
MINDFULNESS - RAISE YOUR LEADERSHIP WORKFORCE RELATIONS............................................................. 119
EFFECTIVENESS.................................................................................30 WORKFORCE RELATIONS (ONLINE)........................................ 181
NEGOTIATING SKILLS......................................................................85 WORKPLACE DIVERSITY.............................................................. 120
NEW SUPERVISOR........................................................................... 40 WORKPLACE DIVERSITY (ONLINE)......................................... 182
NEW SUPERVISOR (ONLINE)..................................................... 167 WORKPLACE SAFETY.....................................................................37
OPERATIONAL PLANNING............................................................36 WORKPLACE SAFETY (ONLINE)............................................... 165
OPERATIONAL PLANNING (ONLINE)......................................164 WORK PRIORITIES..........................................................................144
PEOPLE LEADERSHIP..................................................................... 44 WORK PRIORITIES (ONLINE)......................................................184
PEOPLE LEADERSHIP (ONLINE)................................................. 171 WRITING PERSUASIVE DOCUMENTS.........................................91
PEOPLE MATTERS........................................................................... 136
INCLUSION AND DIVERSITY MATTERS................................... 138
RECRUITMENT AND SELECTION................................................137
PERFORMANCE MANAGEMENT...................................................31
PROFESSIONAL PRESENTATIONS..............................................87
PROJECT MANAGEMENT FUNDAMENTALS...........................73
PROJECT MANAGEMENT FUNDAMENTALS (ONLINE)......174
V1.7 | LAST MODIFIED MAY 19, 2018.
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AIM COURSE DIRECTORY

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LETTER FROM THE CEO

“AIM IS THE TRUSTED CAREER PARTNER FOR

COURSES & QUALIFICATIONS BY SUBJECT:

THINGS YOU’LL FIND HELPFUL:

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From skill enhancing Short Courses and Vocational Qualifications to Corporate

NON-ACCREDITED ONLINE SHORT COURSES

Educating and empowering

Join a graduate cohort who have a reputation for being

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Designed with maximum flexibility, MBA+

Plus, with the ability to study unit by unit and

Your potential is limitless.

1300 658 337

Master of Business 12 units Up to 3 years

Entry based on $2,700 Recognition of

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Online Short Courses Payment Method

VOCATIONAL QUALIFICATIONS SUMMARY

LEADERSHIP & MANAGEMENT

Ideal for those keen to learn a wide range of introductory

BSB42015 Certificate IV in Leadership

Aspiring or existing middle managers or supervisors with

BSB61015 Advanced Diploma

BSB50215 Diploma of Business

Double Diploma: Managers that have responsibility for a team or a business,

Training developers and instructional designers who are

BSB50615 Diploma of Human

Anyone needing to be self-directed and independent

AIM BUSINESS SCHOOL

Managers or leaders looking progress in their career,

* Terms and conditions apply

With the support of Leadership & Management

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Being an effective communicator in the workplace is an invaluable trait. This short

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Supporting the development of individuals and teams in your organisation is vital.

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MINDFULNESS - RAISE YOUR

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Explore the end-to-end processes associated with the performance management

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IMPLEMENTING INNOVATION AND

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DESIGN THINKING - TRANSFORM