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Lot 2, Block 11, Ricarte St., Las Villas Urdaneta Subdivision, Brgy. Catablan,
Urdaneta City, Pangasinan

Job Objective:
To be a part of a top caliber company where I could greatly harness and utilize, as well as, contribute my
expertise and experiences in the various faculties of the Banking industry and the possibilities of
engaging in the field of banking and finance.

Qualifications Summary:
 Civil Service eligible with an obtained weighted average rating of 83.53.
 Excellent command of the English language
 Strong sense of customer service and problem resolution
 High analytical and critical thinking skills, results driven, effective and efficient, with very
high regard for excellence.
 Highly versatile and adaptable, a definite multi-tasker, can work individually and with a
 Knowledgeable in the areas of financial management and basic accounting functions.
 Highly knowledgeable in Microsoft Office programs
 Excellent inter-personal skills
 Has expertise in financial services, credit card collections and debit card fraud
 Great negotiation skills.

Work Experiences:

 JP Morgan Chase Bank N.A

o Chase Retail Financial Services, Debit Card Fraud Prevention (Risk Operations Analyst I,
July 16, 2012 – present)
 Engaged in fraud protection and applied analytical skills to identify and prevent
debit card fraud.

o Chase Card Services, Customer Support Division (Credit Card Collections Financial
Advisor, March 17, 2011 – July 15, 2012)
 Provided exceptional payment solutions that greatly supported card members’
financial needs. Applied great negotiation skills while being a customer advocate
and be of aid in terms of generating revenue for the bank.
 Handled: Account Control Low Risk
QBD Payer

 24/7 Customer Philippines, Inc. – Optus Financial Services (October 2008 – March 2011)
o Engaged in the financial services of an Australian telecommunication company, assisting
customers in their queries concerning payment --- providing workable terms, and giving
effective solutions--- whilst protecting the company’s revenue.
 Convergys – SBC/ AT&T (February 2008 – October 2008)
o Provided technical solutions to customers regarding internet connectivity and the likes.

 Advanced Contact Solutions – DIRECTV (March 2007 – January 2008)

o Provided excellent customer service skills, attending to general queries of subscribers
regarding the product.

Academic Background:

 Third Year Law Student

Cordillera Career Development College
AY 2016 - 2017
 BS in Commerce – major in Financial Management
Saint Louis University
AY 2001 – 2006