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CCNA 640-802 Study Guide

Tutorial Quick Links:

Cisco Hierarchical Model
OSI Model
LAN Design
Network Devices
Lan Protocols
WAN Protocols
Frame Relay
Cisco IOS
Other Routing Info

Cisco Hierarchical Model:

For more information about this, please read our separate tutorial titled "The Cisco Hierarchical Model".

OSI Model:
The OSI model is a layered model and a conceptual standard used for defining standards to promote
multi-vendor integration as well as maintain constant interfaces and isolate changes of
implementation to a single layer. It is NOT application or protocol specific. In order to pass any Cisco
exam, you need to know the OSI model inside and out.

The OSI Model consists of 7 layers as follows:

Layer Description Device Protocol

Provides network access for applications, flow control and

error recovery. Provides communications services to
Application applications by identifying and establishing the availability Gateway
SNMP, Telnet,
of other computers as well as to determine if sufficient
resources exist for communication purposes.

Performs protocol conversion, encryption and data Gateway and

Presentation NCP, AFP, TDI
compression redirectors

Allows 2 applications to communicate over a network by

opening a session and synchronizing the involved
Session Gateway NetBios
computers. Handles connection establishment, data
transfer and connection release

Repackages messages into smaller formats, provides error
Transport Gateway SPX, and
free delivery and error handling functions

Handles addressing, translates logical addresses and

Router and IP, IPX, NWLink,
Network names to physical addresses, routing and traffic
brouter NetBEUI
Packages raw bits into frames making it transmitable
across a network link and includes a cyclical redundancy
check(CRC). It consists of the LLC sublayer and the MAC
sublayer. The MAC sublayer is important to remember, as Switch, bridge
**Data Link None
it is responsible for appending the MAC address of the next and brouter
hop to the frame header. On the contrary, LLC sublayer
uses Destination Service Access Points and Source Service
Access Points to create links for the MAC sublayers.

Physical layer works with the physical media for

transmitting and receiving data bits via certain encoding
Physical schemes. It also includes specifications for certain None
and repeater
mechanical connection features, such as the adaptor

Here is an easy way to memorize the order of the layers:

All People Seem To Need Data Processing. The first letter of each word corresponds to the first
letter of one of the layers. It is a little corny, but it works.

The table above mentions the term "MAC Address". A MAC address is a 48 bit address for uniquely
identifying devices on the network. Something likes 00-00-12-33-FA-BC, we call this way of
presenting the address a 12 hexadecimal digits format. The first 6 digits specify the manufacture,
while the remainders are for the host itself. The ARP Protocol is used to determine the IP to MAC
mapping. And of course, MAC addresses cannot be duplicated in the network or problems will occur.
For more information about ARP and related protocols, read Guide To ARP, IARP, RARP, and Proxy ARP.

Data encapsulation takes place in the OSI model. It is the process in which the information in a
protocol is wrapped in the data section of another protocol. The process can be broken down into the
following steps:

User information -> data -> segments -> packets/datagrams -> frames -> bits.

When discussing the OSI model it is important to keep in mind the differences between "Connection-
oriented" and "Connectionless" communications. A connection oriented communication has the
following characteristics:

• A session is guaranteed.
• Acknowledgements are issued and received at the transport layer, meaning if the sender does
not receive an acknowledgement before the timer expires, the packet is retransmitted.
• Phrases in a connection-oriented service involves Call Setup, Data transfer and Call
• All traffic must travel along the same static path.
• A failure along the static communication path can fail the connection.
• A guaranteed rate of throughput occupies resources without the flexibility of dynamic
• Reliable = SLOW (this is always the case in networking).

In contrast, a connectionless communication has the following characteristics:

• Often used for voice and video applications.

• NO guarantee nor acknowledgement.
• Dynamic path selection.
• Dynamic bandwidth allocation.
• Unreliable = FAST.
(Note: Connectionless communication does have some reliability PROVIDED by upper layer Protocols.)

LAN Design:
When we talk about a LAN, Ethernet is the most popular physical layer LAN technology today. Its
standard is defined by the Institute for Electrical and Electronic Engineers as IEEE Standard 802.3, but
was originally created by Digital Intel Xerox (DIX). According to IEEE, information for configuring an
Ethernet as well as specifying how elements in an Ethernet network interact with one another is
clearly defined in 802.3.

For half-duplex Ethernet 10BaseT topologies, data transmissions occur in one direction at a time,
leading to frequent collisions and data retransmission. In contrast, full-duplex devices use separate
circuits for transmitting and receiving data and as a result, collisions are largely avoided. A collision is
when two nodes are trying to send data at the same time. On an Ethernet network, the node will stop
sending when it detects a collision, and will wait for a random amount of time before attempting to
resend, known as a jam signal. Also, with full-duplex transmissions the available bandwidth is
effectively doubled, as we are using both directions simultaneously. You MUST remember: to enjoy
full-duplex transmission, we need a switch port, not a hub, and NICs that are capable of handling full
duplex. Ethernet’s media access control method is called Carrier sense multiple access with collision dectection
(CSMA/CD). Because of Ethernets collision habits it is also known as the “best effort delivery system.”
Ethernet cannot carry data over 1518 bytes, anything over that is broken down into “travel size

Click here for a website with tons of information related to ethernet.

Fast Ethernet
For networks that need higher transmission speeds, there is the Fast Ethernet standard called IEEE
802.3u that raises the Ethernet speed limit to 100 Mbps! Of course, we need new cabling to support
this high speed. In 10BaseT network we use Cat3 cable, but in 100BaseT network we need Cat 5
cables. The three types of Fast Ethernet standards are 100BASE-TX for use with level 5 UTP cable,
100BASE-FX for use with fiber-optic cable, and 100BASE-T4 which utilizes an extra two wires for use
with level 3 UTP cable.

Gigabit Ethernet
Gigabit Ethernet is an emerging technology that will provide transmission speeds of 1000mbps. It is
defined by the IEEE standard The 1000BASE-X (IEEE 802.3z). Just like all other 802.3 transmission
types, it uses Ethernet frame format, full-duplex and media access control technology.

Token Ring
Token Ring is an older standard that isn't very widely used anymore as most have migrated to some
form of Ethernet or other advanced technology. Ring topologies can have transmission rates of either
4 or 16mbps. Token passing is the access method used by token ring networks, whereby, a 3bit
packet called a token is passed around the network. A computer that wishes to transmit must wait
until it can take control of the token, allowing only one computer to transmit at a time. This method of
communication aims to prevent collisions. Token Ring networks use multistation access units (MSAUs)
instead of hubs on an Ethernet network. For extensive information on Token Ring, read Cisco's Token
Ring/IEEE 802.5 tutorial.

Network Devices:
In a typical LAN, there are various types of network devices available as outlined below.

• Hub Repeat signals received on each port by broadcasting to all the other connected ports.
• Repeaters Used to connect two or more Ethernet segments of any media type, and to provide
signal amplification for a segment to be extended. In a network that uses repeater, all
members are contending for transmission of data onto a single network. We like to call this
single network a collision domain. Effectively, every user can only enjoy a percentage of the
available bandwidth. Ethernet is subject to the "5-4-3" rule regarding repeater placement,
meaning we can only have five segments connected using four repeaters with only three
segments capable of accommodating hosts.
• Bridge A layer 2 device used to connect different networks types or networks of the same
type. It maps the Ethernet addresses of the nodes residing on each segment and allows only
the necessary traffic to pass through the bridge. Packet destined to the same segment is
dropped. This "store-and-forward" mechanism inspects the whole Ethernet packet before
making a decision. Unfortunately, it cannot filter out broadcast traffic. Also, it introduces a 20
to 30 percent latency when processing the frame. Only 2 networks can be linked with a bridge.
• Switch Can link up four, six, eight or even more networks. Cut-through switches run faster
because when a packet comes in, it forwards it right after looking at the destination address
only. A store-and-forward switch inspects the entire packet before forwarding. Most switches
cannot stop broadcast traffic. Switches are layer 2 devices.
• Routers Can filter out network traffic also. However, they filter based on the protocol
addresses defined in OSI layer 3(the network layer), not based on the Ethernet packet
addresses. Note that protocols must be routable in order to pass through the routers. A router
can determine the most efficient path for a packet to take and send packets around failed
• Brouter Has the best features of both routers and bridges in that it can be configured to pass
the unroutable protocols by imitating a bridge, while not passing broadcast storms by acting
as a router for other protocols.
• Gateway Often used as a connection to a mainframe or the internet. Gateways enable
communications between different protocols, data types and environments. This is achieved
via protocol conversion, whereby the gateway strips the protocol stack off of the packet and
adds the appropriate stack for the other side. Gateways operate at all layers of the OSI model
without making any forwarding decisions.

The goal of LAN segmentation is to effectively reduce traffic and collisions by segmenting the network.
In a LAN segmentation plan, we do not consider the use of gateways and hubs at all and the focus
turns to device such as switches and routers.


 Bridge - A layer 2 device used to connect different networks types or networks of the same type. It
maps the Ethernet addresses of the nodes residing on each segment and allows only the necessary
traffic to pass through the bridge. Packet destined to the same segment is dropped. This "store-and-
forward" mechanism inspects the whole Ethernet packet before making a decision. Unfortunately, it
cannot filter out broadcast traffic. Also, it introduces a 20 to 30 percent latency when processing the
frame. Only 2 networks can be linked with a bridge.
 Switch - Switches are layer 2 devices that can link up four, six, eight or even more networks.
Switches are the only devices that allow for microsegmentation. Cut-through switches run faster
because when a packet comes in, it forwards it right after looking at the destination address only. A
store-and-forward switch inspects the entire packet before forwarding. Most switches cannot stop
broadcast traffic. Switches are considered dedicated data link device because they are close to a 100
% of the bandwidth. While bridging does most of its work by hardware, switches use fabric/software
to handle most of its work.

Store-and-forward - The entire frame is received before any forwarding takes place. The destination
and/or the source addresses are read and filters are applied before the frame is forwarded. Latency
occurs while the frame is being received; the latency is greater with larger frames because the entire
frame takes longer to read. Error detection is high because of the time available to the switch to check
for errors while waiting for the entire frame to be received. This method discards frames smaller than
64 bytes (runts) and frames larger than 1518 bytes (giants).

Cut-Through - The switch reads the destination address before receiving the entire frame. The frame
is then forwarded before the entire frame arrives. This mode decreases the latency of the transmission
and has poor error detection. This method has two forms, Fast-forward and fragment-free.
• Fast-forward switching - Fast-forward switching offers the lowest level of latency by
immediately forwarding a packet after receiving the destination address. Because fast-forward
switching does not check for errors, there may be times when frames are relayed with errors.
Although this occurs infrequently and the destination network adapter discards the fault frame
upon receipt. In networks with high collision rates, this can negatively affect available
• Fragment Free Switching - Use the fragment-free option to reduce the number of collisions
frames forwarded with errors. In fast-forward mode, latency is measured from the first bit
received to the first bit transmitted, or first in, first out (FIFO). Fragment-free switching filters
out collision fragments, which are the majority of packets errors, before forwarding begins. In
a properly functioning network, collision fragments must be smaller then 64 bytes. Anything
greater than 64 byes is a valid packet and is usually received without error. Fragment-free
switching waits until the received packet has been determined not to be a collision fragment
before forwarding the packet. In fragment-free, latency is measured as FIFO.

Spanning-Tree Protocol - Allows duplicate switched/bridged paths without incurring the latency
effects of loops in the network.

The Spanning-Tree Algorithm, implemented by the Spanning-Tree Protocol, prevents loops by

calculating stable spanning-tree network topology. When creating a fault-tolerant network, a loop-free
path must exist between all nodes in the network The Spanning-Tree Algorithm is used to calculate a
loop-free paths. Spanning-tree frames, called bridge protocol data units (BPDUs), are sent and
received by all switches in the network at regular intervals and are used to determine the spanning-
tree topology. A switch uses Spanning-Tree Protocol on all Ethernet-and Fast Ethernet-based VLANs.
Spanning-tree protocol detects and breaks loops by placing some connections in standby mode, which
are activated in the event of an active connection failure. A separate instance Spanning-Tree Protocol
runs within each configured VLAN, ensuring topologies, mainly Ethernet topologies that conform to
industry standards throughout the network. These modes are as follows:

• Blocking- NO frames forwarded, BPDUs heard.

• Listening – No frames forwarded, listening for frames
• Learning- No frames forwarded, learning addresses.
• Forwarding- Frames forwarded, learning addresses.
• Disabled- No frames forwarded, no BPDUs heard.

The state for each VLAN is initially set by the configuration and later modified by the Spanning-Tree
Protocol process. You can determine the status, cost and priority of ports and VLANs, by using the
show spantree command. After the port-to-VLAN state is set, Spanning-Tree Protocol determines
whether the port forwards or blocks frames.

A VLAN is a logical grouping of devices or users. These devices or users can be grouped by function,
department application and so on, regardless of their physical segment location. VLAN configuration is
done at the switch via switching fabric. A VLAN can be used to reduce collisions by separating
broadcast domains within the switch. In other words, VLANs create separate broadcast domains in a
switched network. Frame tagging at layer 2 does this. Frame tagging is a gaining recognition as the
standard for implementing VLANs, and is recognized by IEEE 802.1q. Frame tagging uniquely assigns
a VLAN ID to each frame. This identifier is understood and examined by each switch prior to any
broadcasts or transmissions to other switches, routers, and end-stations devices. When the frame
exits the network backbone, the switch removes the identifier before the frame is transmitted to the
target end station. This effectively creates an environment with fewer collisions. The key to this is that
ports in a VLAN share broadcasts, while ports not in that VLAN cannot share the broadcasts. Thus
users in the same physical location can be members of different VLANs. We can plug existing hubs
into a switch port and assign them a VLAN of their own to segregates users on the hubs. Frame
filtering examines particular information about each frame. A filtering table is developed for each
switch; this provides a high level of administrative control because it can examine many attributes of
each frame. Frame filtering is slowly being erased and replaced by the frame tagging method.
VLANs can be complicated to set up. VLANs use layer 2 addressing, meaning that routers are required
between separate VLANs. The advantage of deploying layer 2 addresses is that layer 2 addressing is
faster to process. It is also quite common for administrators to set up multiple VLANs with multiple
access lists to control access. Layer 3 routing provides the ability for multiple VLANs to communicate
with each other, which means that users in different locations can reside on the same VLAN. This is a
flexible approach to network design.

VLANs are configured on the switch three ways, port centric, static and dynamically. In port-centric
VLANs, all the nodes connected to ports in the same VLAN are assigned the same VLAN ID. Packets do
not “leak” into other domains, and are easily administered and provide great security between VLANs.
Some say that static configured VLANs are the same as port centric, because static VLANs use the
port centric method for assigning them to switch ports. Dynamic VLANs are ports on a switch that can
automatically determine their VLAN assignments. Dynamic VLAN functions are based on MAC
addresses, logical addressing, or protocol type of the data packets. When a station is initially
connected to an unassigned switch port, the appropriate switch checks the MAC entry in the
management database and dynamically configures the port with the corresponding VLAN
configuration. The major high points of this method are less administration overhead, of course only
after the first administration of the database within the VLAN management software.
Creating and Maintaining VLANs
VLAN Considerations

Lan Protocols:
The following sections will introduce the core LAN protocols that you will need to know for the exam.

Every IP address can be broken down into 2 parts, the Network ID(netid) and the Host ID(hostid). All
hosts on the same network must have the same netid. Each of these hosts must have a hostid that is
unique in relation to the netid. IP addresses are divided into 4 octets with each having a maximum
value of 255. We view IP addresses in decimal notation such as, but it is actually
utilized as binary data so one must be able to convert addresses back and forth.

The following table explains how to convert binary into decimal and visa versa:

Decimal Binary Explanation

128 10000000 When converting binary data to

decimal, a "0" is equal to 0. "1" is equal
64 01000000
to the number that corresponds to the
32 00100000 field it is in. For example, the number
213 would be 11010101 in binary
16 00010000 notation. This is calculated as follows:
8 00001000 Remember that this only represents 1
octet of 8 bits, while a full IP address is
4 00000100 32 bits made up of 4 octets. This being
true, the IP address
2 00000010
would look like 11010101 10000000
1 00000001 01000100 10000010.

IP addresses are divided into 3 classes as shown below:

Class Range Explanation

A 1-126 IP addresses can be class A, B or C. Class A addresses are for networks with a
large number of hosts. The first octet is the netid and the 3 remaining octets
B 128-191
C 192-223

are the hostid. Class B addresses are used in medium to large networks with
240-255 the first 2 octets making up the netid and the remaining 2 are the hostid. A
(Experimental) class C is for smaller networks with the first 3 octets making up the netid and
the last octet comprising the hostid. The later two classes aren’t used for
A subnet mask blocks out a portion of an IP address and is used to differentiate between the hostid
and netid. The default subnet masks are as follows:

Class Default Subnet # of Subnets # of Hosts Per Subnet

Class A 126 16,777,214

Class B 16,384 65,534

Class C 2,097,152 254

In these cases, the part of the IP address blocked out by 255 is the Net ID.

In the table above, the it shows the default subnet masks. What subnet mask do you use when you
want more that 1 subnet? Lets say, for example, that you want 8 subnets and will be using a class C
address. The first thing you want to do is convert the number of subnets into binary, so our example
would be 00001000. Moving from left to right, drop all zeros until you get to the first "1". For us that
would leave 1000. It takes 4 bits to make 8 in binary so we add a "1" to the first 4 high order bits of
the 4th octet of the subnet mask(since it is class C) as follows:
11111111.11111111.11111111.11110000 = There is our subnet mask.
Lets try another one...Lets say that you own a chain of stores that sell spatulas in New York and you
have stores in 20 different neighborhoods and you want to have a separate subnet on your network
for each neighborhood. It will be a class B network. First, we convert 20 to binary - 00010100. We
drop all zeros before the first "1" and that leaves 10100. It takes 5 bits to make 20 in binary so we
add a "1" to the first 5 high order bits which gives: 11111111.11111111.11111000.00000000 = The following table shows a comparison between the different subnet masks.

Mask # of Subnets Class A Hosts Class B Hosts Class C Hosts

192 2 4,194,302 16,382 62

224 6 2,097,150 8,190 30

240 14 1,048,574 4,094 14

248 30 524,286 2,046 6

252 62 262,142 1,022 2

254 126 131,070 510 Invalid

255 254 65,534 254 Invalid

Note: 127.x.x.x is reserved for loopback testing on the local system and is not used on live systems.

TCP/IP Ports - Ports are what an application uses when communicating between a client and server
computer. Some common TCP/IP ports are:

 21 FTP
 25 SMTP
 69 TFTP
 80 HTTP
 110 POP3
 137 NetBIOS name service
 138 NetBIOS datagram service
 139 NetBIOS
 161 SNMP

You need to understand Buffering, Source quench messages and Windowing. Buffering allows devices
to temporarily store bursts of excess data in memory. However, if data keep arriving at high speed,
buffers can go overflow. In this case, we use source quench messages to request the sender to slow

Windowing is for flow-control purpose. It requires the sending device to send a few packets to the
destination device and wait for the acknowledgment. Once received, it sends the same amount of
packets again. If there is a problem on the receiving end, obviously no acknowledgement will ever
come back. The sending source will then retransmits at a slower speed. This is like trial and error, and
it works. Note that the window size should never be set to 0 - a zero window size means to stop
transmittion completely.

3COM’s IP addressing tutorial is just superior. It covers basic IP addressing options as well as subnetting

IPX will also be an important issue to consider in network management given the fact there many
companies still use Netware servers. There are two parts to every IPX Network address - the Network
ID and the Host ID. The first 8 hex digits represent the network ID, while the remaining hex digits
represent the host ID, which is most likely the same as the MAC address, meaning we do not need to
manually assign node addresses. Note that valid hexadecimal digits range from 0 through 9, and
hexadecimal letters range from A through F. FFFFFFFF in hexadecimal notation = 4292967295 in

Sequenced Packet Exchange(SPX) belongs to the Transport layer, and is connection-oriented. It

creates virtual circuits between hosts, and that each host is given a connection ID in the SPX header
for identifying the connection. Service Advertisement Protocol(SAP) is used by NetWare servers to
advertise network services via broadcast at an interval of every 60 minutes by default.

WAN Protocols:
In general, there are three broad types of WAN access technology. With Leased Lines, we have point-
to-point dedicated connection that uses pre-established WAN path provided by the ISP. With Circuit
Switching such as ISDN, a dedicated circuit path exist only for the duration of the call. Compare to
traditional phone service, ISDN is more reliable and is faster. With Packet Switching, all network
devices share a single point-to-point link to transport packets across the carrier network - this is
known as virtual circuits.

When we talk about Customer premises equipment(CPE), we are referring to devices physically
located at the subscriber’s location. Demarcation is the place where the CPE ends and the local loop
begins. A Central Office(CO) has switching facility that provides point of presence for its service. Data
Terminal Equipment(DTE) are devices where the switching application resides, and Date Circuit-
terminating Equipment(DCE) are devices that convert user data from the DTE into the appropriate
WAN protocol. A router is a DTE, while a DSU/CSU device or modem are often being referred to as

Frame Relay:
Frame Relay has the following characteristics:
• successor to X.25
• has less overhead than X.25 because it relies on upper layer protocols to perform error
• Speed in between the range of 56 Kbps to 2.078 Mbps.
• uses Data Link Connection Identifiers(DLCI) to identify virtual circuits, with DLCI number
between 16 and 1007.
• uses Local Management Interfaces(LMI) to provide info on the DLCI values as well as the
status of virtual circuits. Cisco routers support Cisco(Default), ANSI and Q933a.
• to set up frame relay, we need to set the encapsulation to frame-relay in either the
Cisco(Default) mode or the IETF mode, although Cisco encapsulation is required to connect
two Cisco devices.
• LMI type is configurable, but by default it is being auto-sensed.
• generally transfer data with permanent virtual circuits (PVCs), although we can use switched
virtual circuits (SVCs) as well.
• SVC is for transferring data intermittently.
• PVC does not have overhead of establishing and terminating a circuit each time
communication is needed.
• Committed Information Rate(CIR) is the guaranteed minimum transfer rate of a connection

Cisco has a web page that describes the configuration and troubleshooting of Frame relay -
Comprehensive Guide to Configuring and Troubleshooting Frame Relay

ATM stands for Asynchronous Transfer Mode and is a high-speed, packet-switching technique that
uses short fixed length packets called cells which are about 53 bits in length. ATM can transmit voice,
video, and data over a variable-speed LAN and WAN connections at speeds ranging from 1.544Mbps to
as high as 622Mbps. I recently read that the new standard may be 2Gbps. ATM's speed is derived
from the use of short fixed length cells, which reduce delays, and the variance of delay for delay-
sensitive services such as voice and video. ATM is capable of supporting a wide range of traffic types
such as voice, video, image and data.

As an improvement to Serial Line Internet Protocol (SLIP), Point-to-Point Protocol (PPP) was mainly for
the transfer of data over slower serial interfaces. It is better than SLIP because it provides
multiprotocol support, error correction as well as password protection. It is a Data Link Layer protocol
used to encapsulate higher protocols to pass over synchronous or asynchronous communication lines.
PPP is capable of operating across any DTE/DCE device, most commonly modems, as long as they
support duplex circuits. There are 3 components to PPP:

• HDLC(High-level Data Link Control) - Encapsulates the data during transmission and is a link
layer protocol which is also the default Cisco encapsulation protocol for synchronous serial
links. HDLC is supposed to be an open standard, but Cisco's version is proprietary, meaning it
can only function with Cisco routers.
• LCP(Link Control Protocol) - Establishes, tests and configures the data link connection.
• NCPs(Network Control Protocols) - Used to configure the different communication protocols,
allowing them on the same line simultaneously. Microsoft uses 3 NCPs for the 3 protocols at
the Network Layer (IP, IPX and NetBEUI)

PPP communication occurs in the following manner: PPP sends LCP frames to test and configure the
data link. Next, authentication protocols are negotiated to determine what sort of validation is used for
security. Below are 2 common authentication protocols:

• PAP is similar to a network login but passwords are sent as clear text. It is normally only used
on FTP sites.
• CHAP uses encryption and is a more secure way of sending passwords.
Then NCP frames are used to setup the network layer protocols to be used. Finally, HDLC is used to
encapsulate the data stream as it passes through the PPP connection.

Point-to-Point Tunneling Protocol(PPTP) provides for the secure transfer of data from a remote client
to a private server by creating a multi-protocol Virtual Private Network(VPN) by encapsulating PPP
packets into IP datagrams. There are 3 steps to setup a secure communication channel:

1. PPP connection and communication to the remote network are established.

2. PPTP creates a control connection between the client and remote PPTP server
3. PPTP creates the IP datagrams for PPP to send.

The packets are encrypted by PPP and sent through the tunnel to the PPTP server which decrypts the
packets, disassembles the IP datagrams and routes them to the host. Setting Up PPTP requires a PPTP
Client, PPTP Server and a Network Access Server(NAS).

Cisco IOS:
Cisco routers use the Internetworking Operating System(IOS) which stores the configuration
information in Non-Volatile RAM(NVRAM) and the IOS itself is stored in flash. The IOS can be accessed
via Telnet, console connection(such as hyperterminal) or dialin connection. You can also configure the
router as a web server and then access a web-based configuration panel via http.

There are a variety of sources for booting include Flash memory, TFTP and ROM. It is always
recommended that new image of IOS be loaded on a TFTP server first, and then copy the image from
the TFTP server to the flash memory as a backup mechanism. The copy command such as "copy tftp
flash" allows us to copy the IOS image from TFTP server to the Flash memory. And of course, we can
always do the reverse. Now, we need to inform the router to boot from the correct source. The
following commands are examples of what we should type in depending on the situation. Typically, it
is a good idea to specify multiple boot options as a fall back mechanism.

 boot system flash {filename}

 boot system tftp {filename} {tftp server IP address}
 boot system rom

After the boot up process we can prepare to login. The User EXEC is the first mode we encounter. It
gives us a prompt of "Router>". To exit this mode means to log out completely, this can be done with
the logout command. If we want to proceed to the Privileged EXEC, we need to use the enable EXEC
command. Once entered, the prompt will be changed to ‘Router#". To go back to user EXEC mode, we
need to use the disable command. Note that all the configuration works requires the administrator to
be in the Privileged mode first. Put it this way, Privileged EXEC mode includes support for all
commands in user mode plus those that provide access to global and system settings.

The setup command facility is for making major changes to the existing configurations, such as adding
a protocol suite, modifying a major addressing scheme changes, or configuring a newly installed

If you aren't big on reading manuals, finding out the way to access help information is a MUST. To
display a list of commands available for each command mode, we can type in a ? mark. IOS also
provides context-sensitive help feature to make life easier. In order to pass this exam, you will need
to be able to find your away around the IOS. We will list some the information here, but there is too
much to list all of it. You will definitely need access to a router or get the software listed at the
beginning of this study guide so that you can practice.

Useful editing commands include:

Command Purpose
Crtl-P Recall commands in the history buffer starting with the most recent command.

Return to more recent commands in the history buffer after recalling commands with
Crtl-P or the up arrow key.

Crtl-B Move the cursor back one character

Crtl-F Move the cursor forward one character

Crtl-A Move the cursor to the beginning of the command line

Crtl-E Move the cursor to the end of the command line

Esc B Move the cursor back one word

Esc F Move the cursor forward one word

Crtl-R or Crtl-
Redisplay the current command line

You will find most of the IOS commands at the following 2 links:
Router and Switch Commands

Access Lists allow us to implement some level of security on the network by inspecting and filtering
traffic as it enters or exits an interface. Each router can have many access lists of the same or
different types. However, only one can be applied in each direction of an interface at a time (keep in
mind that inbound and outbound traffic is determined from the router's perspective). The two major
types of access lists that deserve special attention are the IP Access Lists and the IPX Access Lists.

Standard IP access lists can be configured to permit or deny passage through a router based on the
source host's IP address. Extended IP access list uses destination address, IP protocol and port
number to extend the filtering capabilities. Access can be configured to be judged based on a specific
destination address or range of addresses, on an IP protocol such as TCP or UDP, or on port
information such as http, ftp, telnet or snmp. We use access list number to differentiate the type of
access list. In standard IP access lists we have numbers from 1 through 99, and in extended IP access
lists we have numbers from 100 through 199:

1-99 Standard IP

100-199 Extended IP

200-299 Protocol type-code

300-399 DECnet

600-699 Appletalk

700-799 Standard 48-bit MAC Address

800-899 Standard IPX

900-999 Extended IPX

1000-1099 IPX SAP

1100-1199 Extended 48-bit MAC Address

1200-1299 IPX Summary Address

When dealing with Access Control Lists or preparing for your CCNA exam, you have to deal with a 32-
bit wild card address in dotted-decimal form, known as your inverse mask. By Cisco’s definition it is
called inverse, but you can think of it as the “reverse” of your subnet mask in most cases. When
dealing with your wild card mask, you have two values that you are working with. Like subnetting you
have a 0 as "off" and a 1 as the "on" value. Wild cards deal with the 0 value as “match” and the 1
value as "ignore". What do I mean by ignore or match? If you have studied ACLs you should know
that your goal is to set criteria to deny or permit and that is where your Inverse mask comes into
play. It tells the router which values to seek out when trying to deny or permit in your definition. If
you have dealt with subnetting you know that most of your address ended with an even number. With
your inverse mask you will end up with an odd number. There are several different ways to come up
with your inverse mask; the easiest is to subtract your subnet mask from the all routers broadcast
address of

Example: You have a subnet mask of To get your wild card mask all you have to do

Then you can apply it to the definition, whether using a standard or extended ACL.

Standard example:
Router(config)# access-list 3 deny

How you would read this list. With this wild card you told the router to “match” the first three octets
and you don’t care what’s going on in the last octet.

Extended example:
Router(config)# access-list 103 permit eq 80

How you would read this list? With this wild card you have told the router to match the first three
octets and you don’t care what’s going on in the last octet.

Think of it this way. If you had broken the decimal form down to binary, the wild card mask would
look like this. 00000000.00000000.00000000.11111111

As you know the “1” means ignore and “0” means match. So in that last octet it could have been any
value on that subnet line ranging from 0-255.

For more information on IP Access Lists, read Configuring IP Access Lists

There are 2 main types of routing, which are static and dynamic, the third type of routing is called
Hybrid. Static routing involves the cumbersome process of manually configuring and maintaining route
tables by an administrator. Dynamic routing enables routers to "talk" to each other and automatically
update their routing tables. This process occurs through the use of broadcasts. Next is an explanation
of the various routing protocols.
Routing Information Protocol(RIP) is a distance vector dynamic routing protocol. RIP measures the
distance from source to destination by counting the number of hops(routers or gateways) that the
packets must travel over. RIP sets a maximum of 15 hops and considers any larger number of hops
unreachable. RIP's real advantage is that if there are multiple possible paths to a particular destination
and the appropriate entries exist in the routing table, it will choose the shortest route. Routers can
talk to each other, however, in the real routing world, there are so many different routing technologies
available, that it is not as simple as just enabling Routing Information Protocol (RIP).

For information on RIP configuration, read Configuring RIP

Open Shortest Path First (OSPF) is a link-state routing protocol that converges faster than a distance
vector protocol such as RIP. What is convergence? This is the time required for all routers to complete
building the routing tables. RIP uses ticks and hop counts as measurement, while OSPF also uses
metrics that takes bandwidth and network congestion into making routing decisions. RIP transmits
updates every 30 seconds, while OSPF transmits updates only when there is a topology change. OSPF
builds a complete topology of the whole network, while RIP uses second handed information from the
neighboring routers. To summarize, RIP is easier to configure, and is suitable for smaller networks. In
contrast, OSPF requires high processing power, and is suitable if scalability is the main concern.

We can tune the network by adjusting various timers. Areas that are tunable include: the rate at
which routing updates are sent, the interval of time after which a route is declared invalid, the interval
during which routing information regarding better paths is suppressed, the amount of time that must
pass before a route is removed from the routing table, and the amount of time for which routing
updates will be postponed. Of course, different setting is needed in different situation. In any case, we
can use the "show ip route" command to display the contents of routing table as well as how the route
was discovered.

For commands and methods to configure OSPF read OSPF Commands


RIP and OSPF are considered "open", while IGRP and EIGRP are Cisco proprietary. Interior Gateway
Routing Protocol(IGRP) is a distance vector routing protocol for the interior networks, while Enhanced
Interior Gateway Routing Protocol (EIGRP) is a hybrid that combines distance vector and link-state
technologies. Do not confuse these with NLSP. Link Services Protocol (NLSP) is a proprietary link-state
routing protocol used on Novell NetWare 4.X to replace SAP and RIP. For IGRP, the metric is a function
of bandwidth, reliability, delay and load. One of the characteristics of IGRP is the deployment of hold
down timers. A hold-down timer has a value of 280 seconds. It is used to prevent routing loops while
router tables converge by preventing routers from broadcasting another route to a router which is off-
line before all routing tables converge. For EIGRP, separate routing tables are maintained for IP, IPX
and AppleTalk protocols. However, routing update information is still forwarded with a single protocol.

(Note: RIPv2, OSPF and EIGRP include the subnet mask in routing updates which allows for VLSM
(Variable Length Subnet Mask), hence VLSM is not supported by RIP-1 or IGRP.)

For more information about IGRP, read Configuring IGRP

For a detailed guideline on configuring EIGRP, read Configuring IP Enhanced IGRP

Other Routing Info:

In the routing world, we have the concept of autonomous system AS, which represents a group of
networks and routers under a common management and share a common routing protocol. ASs are
connected by the backbone to other ASs. For a device to be part of an AS, it must be assigned an AS
number that belongs to the corresponding AS.

Route poisoning intentionally configure a router not to receive update messages from a neighboring
router, and sets the metric of an unreachable network to 16. This way, other routers can no longer
update the originating router's routing tables with faulty information.

Hold-downs prevent routing loops by disallowing other routers to update their routing tables too
quickly after a route goes down. Instead, route can be updated only when the hold-down timer
expires, if another router advertises a better metric, or if the router that originally advertised the
unreachable network advertises that the network has become reachable again. Note that hold down
timers need to work together with route poisoning in order to be effective.

Split horizon simply prevents a packet from going out the same router interface that it entered. Poison
Reverse overrides split horizon by informing the sending router that the destination is inaccessible,
while Triggered Updates send out updates whenever a change in the routing table occurs without
waiting for the preset time to expire.

For a good introduction to routing, check out Routing Basics.

Study Guide co-developed by Jason Sprague and Michael Yu Chak Tin

Special thanks to Henry Henderson for updating our guide!