Republic of the Philippines

Surigao del Sur State University

College of Business and Management
Rosario, Tandag City

APPENDIX D-1
Questionnaire of Employee Competencies and Profitability

Part 1. Personal Information

Name (Optional): ___________________________________ Age: _________
Name of Business:________________________________________________
Position:_____________________________________Gender: ____________

To the respondents: Below is a questionnaire that measures Employee Competencies

in terms of knowledge management, skills, attitude and performance.

Direction: Place a check remark “/ “ in the box of your answer.

5 – Always 4 – Often 3 – Sometimes 2 – Seldom 1 – Never

Part 2. Employee Competencies

A. Knowledge Management 5 4 3 2 1
The employee of the micro-enterprise…
1. shows knowledge about the work
2. uses their knowledge and express it in products,
services and system in an organization.
3. creates a competitive advantage to the company.
4. helps in the improvement to the company’s profitability,
creating value for its customers and employer.
5. helps the enterprise achieve its objectives for the daily
operation of the business.
B. Skills
The employees of the micro-enterprise…
1. helps the company to achieve efficient and effective
operations through their skills.
2. uses their skills effectively to strengthen the
enterprise’s productivity.
3. dedicates their task that drive them to do well at work.
4. have skills required to perform a particular job to
avoid error and mistakes.
5. upgrades their skills in order to achieve the
enterprise’s organizational goals through trainings.
 Republic of the Philippines
Surigao del Sur State University
College of Business and Management
Rosario, Tandag City

C. Attitude
The employee of the micro-enterprise…
1. Interacts with customers in a preferred manner.
2. exerts good response to the customers.
3. gives importance to his work and complete work in
time
4. develops positive attitudes like being punctual, always
present and being loyal to the company.
5. shows happiness and satisfaction with their work.
D. Performance
The employees of the micro-enterprise…
1. are satisfied and motivated to show good
performances.
2. display happiness at work that leads to good
performance.
3. are trained workers and able to satisfy the customers
through their performances.
4. apply what they learned in trainings to perform well on
their job.
5. perform their work and do their assigned task

Part 3. Profitability
E. Attitude 5 4 3 2 1
The micro-enterprise…
1. generates an ideal amount of profit.
2. produces high total sales that leads to better
profitability.
3. determines current and past profitability for the
purpose of planning strategies.
4. maximizes profits from present capabilities.
5. recognizes and adjust the fact that what may work
today, may not work in the future.
6. utilizes the competence of the employee.
7. adapts with changes easily.
8. achieves greater profitability through the help of
knowledgeable and highly skilled employees.
9. increases profitability through innovation and
technological change.
10. sustains higher income and lower expenses by using
all resources available in the market.