AMY SHIH

meichingshih.com
(734) 834-9048
hiimamy@umich.edu

EDUCATION
CORE SKILLS
University of Michigan (GPA: 4.0) Apr. 2018
Master of Science in Information, Human-Computer Interaction - UX Design
- Interaction Design
National Taiwan University (GPA: 3.96) Jun. 2014
- Service Design
Master of Business Administration, Information Management
- UX Research
Thesis on grounded theory of the value of live chat in travel agencies
- Consulting
National Sun Yat-Sen University (GPA: 3.93) Jun. 2012 - Project Management
Bachelor of Business Administration, Information Management - Information Architecture
International Exchange Program: University of Lethbridge, Canada

PROFESSIONAL EXPERIENCE UX METHODS

Microsoft Redmond, WA, U.S.A Jun. 2017 - Contextual Inquiry
- Aug. 2017
- Survey
User Experience Design Intern
- Interview
Evaluated user pain points and proposed cohesive design strategies to - Storyboarding
improve user experience across different Office products.
- Inclusive Design
Proposed a visual design framework to provide seamless transitions - Usability Testing
between in-app help features. - Prototyping
Articulated the interactions through motion design for engineers to
initiate the conversation of the development timeline.
VISUAL COMMUNICATION
Industrial Technology Research Institute Taipei, Taiwan Dec. 2014 - Sketch
- May. 2015
Service Design Consultant - Illustrator
- Photoshop
Developed design strategies to improve user experience through the use of
- Principle
emerging technologies in smart home and future traveling.

Led design teams consulting with non-profit organizations to create a

sustainable coffee bike business for 8 developmentally delayed families.
PROGRAMMING

IBM Taipei, Taiwan Jul. 2013 FRONT-END

- Oct. 2013
Global Business Service Technical Consultant Intern HTML / CSS / JAVASCRIPT /
MYSQL / MSSQL / PHP
Conducted system analyses to modify the flow chart of the new online
banking system with 2 millions users for developers. BACK-END
Cooperated with UI designers to optimize UI flow and reduce 25% JAVA / C# / PYTHON / C++
redundant pages.

PRACTICAL PROJECTS AWARDS

Find Your Ditto Senior Designer, UX Design Jan. 2017 2nd place - Toyota Next Generation
- Apr. 2017
Created a holistic solution for chronic illness patients to increase the Mobility Challenge (2017)
strength of peer support.
1st place - Sponsored Silicon Valley
Collaborated with the client to iterate design solutions based on
user-centered perspective to create the marketable solution. Design Thinking Researcher (2014)

Best of Year Award - Disaster

Harman Infotainment System Designer, Usability Evaluation Jan. 2017
Education Design (2014)
- Apr. 2017
Evaluated the usability and acceptability of Harman’s in-vehicle infotainment
system to drive product UX forward. Winner - Microsoft Kinect in
Windows Competition (2011)
Managed the testing process and guided the team to recommend
actionable guidelines based on the research result.