Q5 Service Manual

Digital Color Doppler Ultrasound System

Model
Q5

SERVICE MANUAL
Aug 6, 2013
Direction: CHSM Q5-001

Rev. 2.0

CHISON MEDICAL IMAGING CO., LTD.

We reserve the right to make changes to this manual without prior notice.
 Q5 Service Manual

TABLE OF CONTENTS

Chapter 1 GENERAL DESCRIPTION .................................................................................... 2

1.1 Introduction .......................................................................................................................... 2
1.2 Service policy ....................................................................................................................... 3
1.3 Procedure ............................................................................................................................. 3
Chapter 2 GETTING STARTED.............................................................................................. 4
2.1 Installation for Main unit ....................................................................................................... 4
2.2 Installation for Video Printer ................................................................................................. 8
2.3 Installation for PC printer .................................................................................................... 11
2.4 Setting for Network ............................................................................................................. 18
2.5 Setting for External Monitor ................................................................................................ 20
2.6 Setting for DICOM ..................................................................................................................
Chapter 3 DISASSEMBLE THE MAIN UNIT ...................................................................... 27
3.1 Disassembly of Outer Cover .............................................................................................. 27
3.2 Disassembly of Handle....................................................................................................... 27
3.3 Disassembly of Rear Panel ................................................................................................ 29
3.4 Disassembly of Module for PC motherboard ...................................................................... 30
3.5 Disassembly of PC Power Supply ...................................................................................... 32
3.6 Disassembly of Hard Disk .................................................................................................. 32
3.7 Disassembly of External connections for PC module ......................................................... 33
3.8 Disassembly of Ultrasound Module .................................................................................... 34
3.9 Disassembly of PC Motherboard ........................................................................................ 36
3.10 Replacement of Fuse ....................................................................................................... 37
Chapter 4 BACK UP USER DATA........................................................................................ 38
4.1 Back up Preset ................................................................................................................... 38
4.2 Back up Patient information ............................................................................................... 39
Chapter 5 SOFTWARE UPGRADE ...................................................................................... 40
5.1 About the system Software ................................................................................................. 40
5.2 Instruction for upgrade ....................................................................................................... 41
5.3 Software Licensing ............................................................................................................. 46
Chapter 6 TROUBLESHOOTING AND MAINTENANCE ..................................................... 47
6.1 Contact information ............................................................................................................ 47
6.2 Troubleshooting .................................................................................................................. 48
6.3 Maintenance ....................................................................................................................... 49

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Chapter 1 GENERAL DESCRIPTION

1.1 Introduction

This guide covers the preparation, use, and maintenance of the ultrasound system, transducers, and
accessories. Refer to the manufacturers’ instructions for specific information about peripherals. Please read
the information in this guide before providing service to Q5 color ultrasound system. It applies to the
ultrasound system, and transducers.

1.2 Service policy

CHISON provides life-time service for all produced ultrasound machines. Meanwhile, according to the
warranty card enclosed in the packing box, the corresponding free warranty period is provided for the main
unit and probe (transducer) from the date of Ex-factory.

CHISON Service Dept provides efficient service solutions to customers timely, including technical support,
spare parts support, field service, upgrade, warranty extension, and on demand service.

The engineer must have ultrasound training before provide service, CHISON can provide varieties of training,
including operation, application , maintenance, and troubleshooting.

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1.3 Service Procedure

If you encounter difficulty with proving service to CHISON products, please refer to the user manual and
service manual firstly to correct the problem.

If the problem is not still solved there, please contact with CHISON Service Dept at the following numbers or
addresses:

CHISON website: www.chison.com

Service Support: Tel: 0086-510-85311707

Fax: 0086-510-85310726
E-mail: service@chison.com.cn

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Chapter 2 Getting Started

2.1 Installation for Main unit

1) Acclimation Time

After being transported, the unit requires one hour for each 2.5 ºincrement if its temperature is below
10 ºC or above 40 ºC.

NOTE
Please keep at least 20 to 30 cm spare space away from the back of the system to ensure well
ventilation. Otherwise, with the increasing of the temperature inside the unit, malfunction may occur.

2) Connecting and Using the System

To connect the system to the electrical supply:

 Check the power voltage input labeling at rear panel of the system.
 Ensure that the wall outlet is of the appropriate type and well grounded.
 Ensure that the system powers off.
 Unwrap the power cable, and allow sufficient slack in the cable so that the plug will not be pulled
out of the wall outlet if the system is moved slightly.
 Attach the power plug to the system and secure it in place by using the retaining clamp.
 Push the power plug securely into the wall outlet.

CAUTION
 Use caution to ensure that the power cable does not disconnect during system use.
 If the system is accidently unplugged, data may be lost.

WARNING
 To avoid risk of fire, the system power must be supplied from a separate, properly rated outlet.
 Under no circumstances should the AC power plug be altered, changed, or adapted to a
configuration rated less than specified. Never use an extension cord or adapter plug.
 To help assure grounding reliability, connect to a “hospital grade” or “hospital only” grounded
power outlet.

Specifications of Power Plug and Power Supply Cord delivered with this system:

object/part manufacturer/trademark type/model technical data standard mark(s) of

1)
no. conformity

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Zhenjiang Huayin
Power Plug VDE
Instrument and Electrical 3VTJ2 16A, 250V VDE 40012265
(EU) 0620-1
Equipment Co., Ltd.
Zhenjiang Huayin
Power Supply
Instrument and Electrical H05VV-F 3G 0.75mm2 VDE 0620 VDE 40026359
Cord (EU)
Equipment Co., Ltd.

Power Plug TAIWAN LINE TEK 13A, 125V, UL 430

LP-20 UL E70782
(US) ELECTRONICS CO LTD hospital grade UL 817

Power Supply TAIWAN LINE TEK 300V, 105°C,

SJT UL 62 UL E138949
Cord (US) ELECTRONICS CO LTD VW-1, 16AWG

3) Power On

Press the main power switch on the back panel firstly, then press to turn on the system.

Power Up Sequence:

The system is initialized and start-up status is reflected on the monitor:

 The control panel flashes and get dark, the system is checking BIOS data
 Booting the system
 Loading software

HINTS
The power up procedure takes about approx. 150 seconds at most. If a problem occurs, take a
picture and record the error information for service reference.

4) Power Off

To power off the system:

 Press the power switch on the control panel, then choose “turn off” item.
 The shutdown process takes a few seconds and is completed when the illumination of LCD and
control panel shuts down.

NOTE
If the system hangs or has not fully shut down, press and hold down the power switch longer than 4
seconds until the system shuts down.

5) Probes

CAUTION
Only use the probes approved by Manufacturer.

Selecting probes

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 Always start out with a probe that provides optimum focal depths and penetration for the patient
size and exam.
 Begin the scanning session by choosing the correct application and preset for the examination by
selecting the exam icon.
 Begin an exam using the default Power Output setting for the probe and exam.

Connecting the Probe

When you connect the probes, please ensure that the probe ports are not active. Place the system in
EXAM screen by pressing to deactivate the probe ports.

To connect a probe:
 Place the probe’s carrying case on a stable surface and open the case.
 Carefully remove the probe and unwrap the probe cord.
 DO NOT allow the probe head to hang free. Impact to the probe head could result in irreparable
damage. Use the probe cable hanger to wrap the cord.
CAUTION
Inspect the probe before and after each use for damage or degradation to the housing, strain
relief, lens, seal and connector. DO NOT use a probe that appears damaged until its functional
and safe performance is verified. A thorough inspection should be performed during the cleaning
process.

 Align the connector with the probe port and carefully push into place with the cable facing the
front of the system.
 Turn the probe connector locking lever to “lock” status.
 Carefully position the probe cord so it is free to move and is not resting on the floor.
 When the probe is connected, it will be automatically initialized.

CAUTION
 Fault conditions can result in electric shock hazard. DO NOT touch the surface of probe
connector that is exposed when the probe is removed. DO NOT touch the patient when
connecting or disconnecting a probe.
 Take precautions with probe cables. DO NOT bend the cable acutely.

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Probe connector “Unlock” status Probe connector “Lock” status

Deactivating the Probe

When deactivating the probe, the probe is automatically placed in a standby mode.

To deactivate a probe:
 Ensure the system is in EXAM screen. If necessary, press the to return to Probe Slection
screen.
 Gently wipe the excess gel from the probe surface.
 Carefully slide the probe toward the probe holder, and place the probe gently in the probe holder.

Disconnecting the Probe

Probes can be disconnected when the system is in Probe Slection screen.

To disconnect a probe:
 Turn the connector locking lever to a “Unlock” position.
 Pull the probe and connector straight out of the probe port.
 Carefully slide the probe and connector away from the probe port.
 Ensure that the probe head is clean before placing the probe in its storage box.

Transporting the Probe

When transporting a probe a long distance, store it in its original carrying case.

Storing the Probe

It is recommended that all probes should be stored in the original carrying case.
 Place the probe connector into the carrying case.
 Carefully wind the cable into the carrying case.
 Carefully place the probe head into the carrying case. DO NOT use excessive force or impact on
the probe head.
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2.2 Installation for Video Printer

Note: Install the model SONY UP897MD as an example

1) Connection. It needs three cables: Remote cable, Video signal cable, Power cable. See picture in Fig.1-1.

Video signal
cable
Remote
cable

Power cable

Fig.2-1

2) Connect the remote cable to remote port on the rear panel of ultrasound system. See picture in
Fig.2-2.

Fig. 2-2

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3) Connect the video signal cable to the TV port of the ultrasound system as below. See picture in Fig.
2-3.

Fig. 2-3

4) Turn on the printer.

Note: It need to turn on the printer firstly, or Q5 system will not recognize the printer.

5) Turn on the Q5 system.

6) System setting for Video Printer.

- Press the “setup” key; enter "system" interface, then select "Display Setting ". See picture in Fig.2-4.

Fig.2-4

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- Choose "Extended Desktop" for “Operation Mode”.

-Choose “Secondary Device” for “Television”, then press “apply”. See picture in Fig.2-5

Fig.2-5

-The below dialog box will appear, and press “OK”. See picture in Fig.2-6.

-The screen will be black for a while.

Fig.2-6

-Set the video print option to choose different methods for video print.

-Choose the “General” setting, and select Keyboard submenu. See picture in Fig. 2-7.

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Fig.2-7

-Choose “video print” under print key menu or Foot SW menu, and set the “video print option”.

Fig.2-8

Note:
“Image only” means only print the ultrasound image.
“Standard” means print the ultrasound image with patient information.

7) It is opitional to set print key for Video print, or set the footswitch for Video print,

8) Press the print key or foot switch for printing.

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2.3 Installation for PC printer

Note: At present, we install HP universal Printing driver in the Q5 system before delivery, so the some of
supported HP model printers will work once they are connected.

1) Below is an example for installing supported HP printer model.

- Place the printer smoothly.

- Connect the printer to the system, by LAN port or USB port.

- Set the print manager, choose”HP universal Printing PCL6” as default.

- Choose “PC print” in system setting interface, and in the “PC print selection”, choose “print the
image with information”, or“ only print image”. Besides this , also you can choose different size of
the print paper.
-

2) Install driver for unsupported printer.

Note: With the installation “HP universal Printing PCL6” as an example. The Q5 system adopts
Windows XP as platform, so please choose the right driver for the system.

- Insert U disk with installation driver to the system, click “Install Driver”,
-

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- Select the driver, click “Install”, the system will jump out installation guide. Complete the
installation by following up the guide. The steps are as below

- Click “Yes”

- Select “Dynamic Mode”, click “Install”

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- Being installed automatically

- Click “Finish” to finish the printer installation.

- Add：Click “Add”, complete adding printer according to operation guide.

Click “NEXT”

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- Select “Local printer attached to this computer”, and Click “Next”.

- Select “Use the following port”, and click “Next”.

- Select the printer, and click "Next".

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- Select “Keep existing driver (recommended)”, and Click “Next”.

- Select “Yes”, and Click "Next".

- Select “Yes” to print a test page, and click “Next” to continue.

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- Click “Finish”.

Note: Don’t forget to set the IP if you are using network printer. You may refer to below content.

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2.4 Setting for Network

1) Turn on the printer or other PC Devices, plug the cable into the LAN port of the system.

2) Turn the system.

3) Press key to enter into the system setting unit. Click the page of Network Settings to enter into
the network settings interface.

REMARKS:

- Network Adapte: Display the existing network cards on this system. The user can select
the network card for current use
- Obtain an IP address automatically: When this option is selected, the system will obtain
an IP address automatically
- Use the following IP address (recommended): Set the IP address of the system
manually. After setting, click Apply to confirm the application.
- IP address: Input the IP address of the system manually, and make sure the IP address of
the network printer is in the same network segment.
- Subnet Mask: Input the subnet mask manually.
- Default Gateway: Input the gateway manually.
- DNS server: Input DNS server manually.
- Network Connection Status: Check the network connection status.
- Connected: The system is connected to the network successfully.
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- Unconnected: The system is not connected to the network.
- Network Information: Display the current network information
- Configuration information: Click this button to display the network configuration
information
- For more information: Click this button to display network details
- Release of the connection: Click this button to disconnect the current connection
- Update Connection: Click this button to update the current connection status
- Network test: In the case of network connection status is connected, enter the IP address
of the test, click the test, you can test the network the connection status between the IP of
current system and the IP that needs to be tested.

4) Below is an example for setting , finally click “ apply ” .

- Device setting

IP: 192.168.21.202
Subnet mask: 255.255.255.0
Gateway: 192.168.21.254

- System setting

IP Address: 192.168.21.112 (The 4th letter should be different.)

Subnet mask: 255.255.255.0
Gateway: 192.168.21.254
DNS Server: Define a name as you like.

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2.5 Setting for External monitor

1) Choose “Display setting”

2) Display Settings: The settings include display device, display Settings, color correction, shortcut, etc..

3) Choose “ Intel（R）Dual Display Clone”, then choose monitor item if there is an monitor connected.

Remarks:

- Single Display：Single display

- Intel（R）Dual Display Clone: The display content of two screens are the same. you need to
choose this item if there has an external monitor connected.
- Extended Desktop：Expanded display

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- Display Settings： Settings of display.

- Color Quality: 32Bit, 16Bit can be chosen.
- Screen Resolution： Resolution of the Screen.
- Refresh Rate：Refresh Rate of screen
- Rotation：Rotation of the screen

- Color Correction：In this interface, users can correct the color. Adjust the color of monitor.

- Hot Keys: The setting of hot keys. In this interface, users can set the shortcut key

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2.4 Setting for DICOM

Note: If the DICOM function is not open, the system setting interface will not display
DICOM interface. Please make sure the DICOM function is opened before you use
DICOM function.

1) Connect the machine into LAN before setting DICOM

2) Press tool key to enter into “system setting” interface. Press DICOM item to enter into
DICOM interface.

Remarks:
- Add: Press this icon to add a DICOM service link
- Modify: Select the DICOM link which need to be modified. Press this icon
to modify the parameters inside.
- Delete: Select the DICOM link which need to be deleted. Press this icon to
delete the DICOM link.
- Verify: Select the DICOM link which need to be verified. Press this icon to
verify the current DICOM link status.
- Default: If there are several service links of same type, you can select one
of them as the default one.

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3) Below is parameters setting for DICOM storage , after all the settings are completed,
please click OK to save current setting. Click clear to clear all the setting. Clicking
cancel will not save the current setting.

Remarks:
- Service: Click the drop list to select storage function.
- AE title: Name the server at will
- Host: Set the IP of the service host
- Port: Make the port of the work station the same as the port of the server.
- Alias: The name of current link
- Time out: time delay
- Mode: batch, follow, manual selectable
 Batch: all the saved images in current exam will be sent to the
server and printed automatically in one time
 Follow: When one image is saved, the system will send this image
to the server.
 Manual: The user has to select the image by manual.

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4) Operation for DICOM storage

- Batch mode: In batch mode, when the patient finishes his exam, press
End key to end the current exam. All the saved images will be saved as
DCM format and sent to the server automatically.

- Follow mode: In follow mode, during the exam, press key to save
the image. The current image will be saved as DCM format and sent to the
server.

- Manual mode: In manual mode, the user has to select the image by

manual and do DICOM transfer. Press key to enter into review

interface. Select the images need to be sent, press key to send.

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5) Below is parameters setting for DICOM print , after all the settings are completed,
please click OK to save current setting. Click clear to clear all the setting. Clicking cancel
will not save the current setting.

- Service: Click the drop list to select print function.

- AE title: Name the server at will
- Host: Set the IP of the server
- Port: Make the port of the work station the same as the port of the server.
- Alias: The name of current link
- Time out: time delay
- Mode: batch, follow, manual selectable
 Batch: all the saved images in current exam will be sent to the
server and printed automatically in one time
 Follow: When one image is saved, the system will send this image
to the server and print it.
 Manual: The user has to select the image by manual and print it.

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6) Operation for DICOM print

- Batch mode: In batch mode, when the patient finishes his exam, press
End key to end the current exam. All the saved images will be saved as
DCM format and sent to the server automatically to be printed.
- Follow mode : In follow mode, during the exam, press save key to save
the image. The current image will be saved as DCM format and sent to the
server to be printed.

- Manual mode: In manual mode, the user has to select the image by
manual and do DICOM transfer. Press browse key to enter into review

interface. Select the images need to be sent, click icon to print.

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Chapter 3 Disassembly and Assembly

3.1 Disassembly of Outer Cover

1) Remove 5 screws marked in the picture and take off the outer cover upwards, see

Fig.3- 1

5 screws

Fig.3- 1

3.2 Disassembly of Handle

1) Remove 2 screws from LCD inverter, then take out the inverter. See Fig. 3-2

LCD inverter

Fig. 3-2

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2) Remove 4 screws at both sides near the handle, then take out the handle. See Fig.

3-3, 3-4, 3-5

Fig. 3-3 Fig.3- 4

Fig. 3-5

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3.3 Disassembly of Rear Panel

1) Remove 4 screws on rear panel , and uplug the input power cable for PC power

supply, then take out rear panel. See Fig. 3-6, 3-7, 3- 8

Fig. 3-6 Fig. 3-7

PC Power supply

Input Power Cable

Fig. 3-8

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3.4 Disassembly of Module for PC motherboard

1) Remove two screws of the plate. (which is used for protecting the power supply

cable). See Fig. 3-9

Fig. 3-9
2) Use Screw Driver to open the buckle for power supply cable, then unplug the power
supply cable: ATX20Pin, 4Pin(Extend), 4Pin(+12V) in turn. Fig. 3-10, 3-11
4Pin(+12V)

4Pin(Extend)

Screw Driver

ATX20Pin

Fig. 3-10 Fig. 3-11

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3) Remove 3 Hex nuts and 1 Combination screw on the Interface cover of the Module,

then outward pull out the Interface cover. Fig. 3-12, 3-13, 3-14

Hex nuts Combination Screw

Fig. 3-12 Fig. 3-13

Interface cover

Fig. 3-14

4) Remove 3 screws which is used for fixing the Module, then take off the PC module.

Fig. 3-15, 3-16

Fig. 3-15 Fig. 3-16

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3.5 Disassembly of PC Power Supply

1) Remove 3 screws, then take off the power supply. See Fig.3-17

Power supply

Fig.3-17

3.6 Disassembly of Hard Disk

1) Remove 6 screws of the hard disk. See Fig. 3-18, 3-19, 3-20

2) Press the buckle with one screw driver, then pull out the data cable at the same time.

See Fig. 3-21

Fig. 18 Fig. 19

1
Fig. 20 Fig. 21

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3.7 Disassembly of external connections for PC module

1) Remove the plugs for PC module , X3 ( Power for Keyboard), X4 (Keyboard PS2) , X7

( Footswitch for Printer), X8 (Data cable for Keyboard), X9 (switch). See Fig. 3-22

Keyboard PS2 Footswitch for Printer

Data cable for Keyboard

Power for Keyboard

Booting Switch

Fig. 3-22

2) Remove 4 screws of the fan, then disassemble it; Pull out the power supply cable for

Ultrasound Module. See Fig. 3-23, 3-24

Fig. 3-23 Fig. 3-24

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3.8 Disassembly of Ultrasound Module

1) Remove 9 screws for the ultrasound module. See Fig. 3-25, 3-26, 3-27, 3-28

Fig. 3-25 Fig.3- 26

Fig. 3-27 Fig. 3-28

2) Take off the upper cover, then you can see the inner boards of Ultrasound Module.

3) There are total 3 boards in Ultrasound Module, and they are fixed by boltss. From

bottom to up: Ultrasound power board , Ultrasound board, Probe board . See

Fig. 3-29

Probe board

Ultrasound board

Ultrasound probe board

Fig. 3-29

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4) Remove 5 screws on the Probe board, then take it out, you will see the Ultrasound

board. See Fig. 3-30

Fig. 3-30

5) Remove 7 screws on the Ultrasound board, and unplug the USB cable and Audio

cable, then take it out. You will see the Ultrasound power board at the bottom. See

Fig.3- 31

Audio port

USB cable

Fig. 3-31

6) Remove 7 screws on Ultrasound power board, then take it out. Fig. 3-32

Fig. 3-32

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7) Repeat from Step 6 to Step 1 to reassemble the ultrasound section.

3.9 Disassembly of PC Mother Board

1) Refer to Section 1.1.4 for disassembly of the PC module and take it out.

2) Remove 4 screws on PC chassis, then take off the upper cover. See Fig 3-32, 3-33

Fig 3-32 Fig 3-33

3) Remove 2 screw caps, 2 bolts , 2 screws , the you can do replacement for the PC

mother board. See Fig 34.

2 Screws caps, 2 Blots

2 Screws

Fig. 3-34

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3.10 Replacement of Fuse

When the fuse is burnt, the replacement of fuse is required. The fuse is installed inside the
power filter at rear panel of the system, the fuse type is 50T T5AL 250V. See Fig. 3-35

CAUTION: To avoid electronic shock, unplug the power cord before the
replacement of fuse.

Power filter

Location of fuse

Fuse panel

Fig.3- 35

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Chapter 4 Back up user data

4.1 Back up Preset

1) Press key to enter into system setting interface. Select preset page.

Add or delete the current preset.

2) Plug in USB disk, press “Export” key , System will automatically backup all the
presets to USB disk, including the customized presets. You can confirm
whether there is “Preset” folder in the U disk after back up.

Note:
- The preset customized by user will be lost after software upgrade, so
please back up the customized preset if necessary.
- We don’t support back up one preset separately.

3) Import preset to system. Plug in U disk which has “Preset” folder and preset file
included, press “Import” key, then the preset can be imported into the system
automatically.

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4.2 Back up Patient information

1) You can manage patient's files at below interface, press key to enter into
“Exam View” interface. Then click “Archive” to enter into file management.

Remarks:
- Search: Can search the patient files after enter a search term. Search will
be more accurate when input more conditions.
- Information：View the selected patient information.
- Backup：Click this item will store the database of this patient to the portable
storage medium
- Recover: Click this item can recover the images or video from USB to the
system
- Send to：Select the content and click, can send files to other medium.
- Delete：can delete patient's files, images etc.
- Select all：Select all the patients information.
2) You can use “Ctrl” key on keyboard to select the files you intend to backup, also you
can ”select all ” to back up the patient information in USB disk.

Note: “ Send to” function also can transfer the patient information to USB disk,
but can’t recover from USB disk.
You can confirm whether there is the patient information in the USB
disk.

3） Import patient information to system. Plug in USB disk which has patient information,
“search source” item choose USB disk which contains the backup patient information,
press “recover” key after it get to bright, then the backup patient information will be
imported into the system automatically.

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Chapter 5 Software Upgrade

5.1 About the System Software

The ultrasound system contains software that controls its operation. Typically new
software provides new capabilities, CHISON will provide the software upgrade service for
lifetime.

A single Flash disk can be used to upgrade one or more systems, and software upgrade
use the USB port on the left hand side of the system.

Upgrades provided may be required or optional. Normally, we don’t suggest the owner
upgrade the system if not necessary, because there has risk cause the system corrupt by
incorrect operation or power failure.

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5.2 Instruction for upgrade

Note: The upgrade instruction is different for each unit, please contact with CHISON
Service Dept before upgrade the unit.

1) Please contact with Chison Service Dept get the newest upgrade package, including
two files: fpga.ZIP and upgrade.ZIP

2) Unzip them, you will get two folders as below; upgrade folder and fpga folder, copy
them to the root of U disk.

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3) Pls confirm when you open the folders, there should be subfile in the folder;

4) Insert the U disk to the USB port on side panel.

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5) Press key on the keyboard to the system settings interface. Select

“System” item. You can see the color of items “SW upgrade” and “FW upgrade”
change to white from gray.

6) Click the “SW upgrade” item firstly and confirm “YES” , the system will upgrade the
software automatically.

Note: The whole procedure is about 5minutes.

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7) The system will restart when you confirm “OK” after upgrade successed.

Note: The upgrade procedure is not finshed after you upgrade the software, you
have to upgrade the FPGA to work with the software.

8) Please go to “System” interface again and click the item “FW upgrade” to upgrade,
then the system will upgrade automatically after you confirm “YES”.

Note: The whole procedure is about 16 minutes.

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9) The unit will turn off when you confirm “OK” after upgrade successed.

10) Please check the system information after the whole upgrade procedure.

Note:
Below Possibility will cause the upgrade failure,
1). Pls confirm the U disk is a good one, or you may try with another U disk.
2). The volume for U disk (2GB is the best), too small or too big volume is not easy for
machine to recognize.
3) .Never unplug the U disk during upgrade process.
4) .Please confirm there will be subfiles once you open the upgrade folder or fpga folder.
5).The upgrade package is damaged during the download procedure, you can try to
download again.
6).Please check the system information, whether you forget upgrade software or fpga .

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5.3 Software Licensing

The software installed on Q5 is controlled by a license key, which is obtained from CHISON or
from its authorized representatives.

“Grace Period”, normally the license key is installed before delivery, it may be installed and
operate for a short period of time without requiring a valid license key. We refer to this period of
time as the “Grace period.” If you have not obtained a valid license key, you can select to use
the software as long as the grace period time has not been fully consumed. When a system is
running in the grace period , all system functions are available.

Caution: When the Grace period expires, all system functions except for licensing are
unavailable until a valid license key is entered into the system. Regarding the temporary
license key for Grace time and permanent valid license key, you can contact with Sales
and obtain it.

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Chapter 6 Troubleshooting and Maintenance

6.1 Contact information

This chapter contains information to help you correct problems with system operation and
provides instructions on the proper care of the system, transducer, and accessories.
Troublestooting
If you encounter difficulty with the system, use the information in this chapter to help
correct the problem. If the problem is not covered here, contact Chison Service Dept at
the following numbers or address:

CHISON website: www.chison.com.cn

Service Support: CHISON Medical Imaging Co., Ltd.

Tel: 0086-510-85311707
Fax: 0086-510-85310726
E-mail: service@chison.com.cn
Service Skype ID: chison-frank chison-cathy chison-nick

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6.2 Troubleshooting
Symptom
1. The system can’t power on.
2. When starting the system,
the monitor has signal but no
ultrasound image.
3.The whole system image
quality is not good.
4.No OB calculation package
menu.
5. PRINT-key doesn’t work.
6.The External monitor doesn’t
work.
7.CFM or PW Doppler image
has noise.
8. Image has interference.
9.The gray scale is S- twisted
in the image area.
10.The date and time on the
screen is not correct.
Q5 Service Manual
Solution
1)Check power connections, e.g. power cord
connection on the rear panel;
2)Check the fuse: if it is burnt due to mains fluctuation,
use spare fuse for replacement.
1) Switch off the system, and check probe connection.
2) Check whether the probe knock is broken, so you
can’t connect it tightly.
3) Check whether you use the right version probe,
even the probe model is right.
1) Adjust the LCD monitor position for a better viewing
angle;
2) Change a place, socket for a stable voltage;
3) Adjust the image parameters, e.g. Gain, Dynamic
range.
1)Select the OB application before scanning.
1) Check if the approved printer is connected;
2) Check if the printer power is on;
3) Check printer connection;
4) Check printer setting in system setup. (Refer to
Chapter 2)
1) Check the monitor connections;
2) Check if the monitor power is on and is set up
correctly.
1) Adjust CFM or PW gain value properly;
2) Check if there is appliance or equipment resulting in
strong electromagnetic interference;
1) Change a room to avoid interference source;
2) Use separate power outlet;
3) Perform good ground protection
1) Adjust the power supply to normal voltage or use a
voltage stabilizer
2) Press Setup-key to display General Setting screen,
and correct time and date.
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6.3 Maintenance

It is necessary to maintain the system regularly, as it can ensure the system being
operated under safe state by eliminating possible trouble, and it can shorten the checking
and repair period, lower the service costs and reduce the operation danger.

6.3.1 Host Clean

Caution：
Before clean any part of the system, please make sure that the system is turned off

and the power cable is disconnected from the power supply socket. Otherwise there

will be danger of electricity shock.

Cleaning method:

Please use a piece of soft and dry cloth to clean the system. If there’s some dirty

difficult to be cleaned, please use wet cloth to clean system, and then use dry cloth to

wipe off the water on the system.

Caution:
1. Please don’t use organic solvent to clean; otherwise it will damage the exterior

paint.

2. Please never allow any liquid get inside the system, otherwise it will damage the

system and cause electronic short.

If the probe connector and any peripheral device are required to be cleaned, please

contact our authorized agent in your country in advance. Any cleaning by

unauthorized person may result in system malfunction or affect its features.

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6.3.2. Probe maintenance

According to the purposes, the probes of this system can be divided into 2 categories:

those used on the surface of patient body, or those used inside the body of patient.

Caution：
No matter which type of examination is performed, please always try to reduce the

unnecessary radiation of ultrasound wave to the patient during the ultrasound

examination

Caution：
1. Probe can only be used by professional doctor who has received professional
training of ultrasound.
2. It is forbidden to sterilize and disinfect probe by high pressure. If it needs to be
used in sterilized occasion, please use a sterilized disposable probe cover on the
probe.
3. Please avoid drop off or hitting the probe by anything.

4. Don’t scratch the probe surface while using it.

5. Please use the authorized ultrasound gel during scanning. Using un-authorized

gel may cause scratch or damage to probe surface.

6. Don’t bend or pull the probe cable with force.

7. Please don’t put the probe connector and its adjacent probe cable part into any

liquid.

8. Please keep the probe clean and dry.

9. Please connect or disconnect the probe after the system is turned off or freeze

the image.

10. Please don’t use or preserve the probe where it is over 50℃.
11. Please carefully check the probe surface, probe cable and probe connector
before using. If there is any abnormal phenomenon (e.g. there’s a leakage on the
probe surface), please stop using the probe immediately and contact our
authorized agent in your country as soon as possible. If you don’t know the
contact number of your authorized agent, please contact us by detail contact
information at the end of this chapter.

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Note:
For surface probe, it shouldn’t be immersed in the liquid deeper than the acoustic lens. For
transvaginal probe, it shouldn’t be deeper than the insertion region. It is strictly prohibited
to let probe connected plug into any liquid

6.3.3 Disinfection

Disinfection is applicable to transvaginal probe.

IF required in the operation of using the probe, please follow the guidance of personnel to
disinfect the probe.
Disinfection procedures

1. Clean the probe thoroughly according to the procedure prescribed.

2. Prepare the glutaraldehyde solution (concentration is 2%) as the disinfection solution
according to the manufacturer’s instructions.
3. Put the probe into the liquid, the depth shouldn’t be deeper than the acoustic lens. It is
strictly prohibited to let probe connected plug into any liquid
4. Immersion probe for 3 hours
5. After removing the probe, clean it with sterile water or sterile saline immediately. In
order to ensure that there is no solution residue must perform manufacturer rinsing
procedures strictly according to the provisions, including adequate rinsing with water
and rinse times.
6. If it needs to be used in sterilized occasion, please use a sterilized disposable

probe cover on the probe.

Note:

1. It is strictly prohibited to let probe connected plug into any liquid.

2. For transvaginal probe, it shouldn’t be immersed in the liquid deeper than the

insertion region.

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