Estephany Rojas

499 Hampshire st
Lawrencwe,Mass,01841

Professional Summary
Service-oriented as a shift supervisor with many years of experience in fast
paced,a good customer service ,love to help others with excellent
communication and managment skills handle tasks with accuracy and
efficiency,passionate and motivated with a drive for excellence.

Skills
. Customer and Personal Service

.Handling Monay

.Administration and Managment

.Judgment and Decision Making

.Complex problem solving

.Electronics

.Coordination

Experience
Shift Supervicer June 2014-present
Wendys- Lawrence mass
Ensure that the operation runs smoothly,efficiently and according to
industry standards also overseening and directing employes.Responsible for
cash ,amagment,organization , cleanliness and general proble solving while
on duty,Asssigns tasks to kitchen and customerservice workers and makes
sure they are doing them properly and efficiently, in charge of opening and
closing register drawers for employees. Also count the currency in each
drawe and create cash accountability reports.Able to resolve currency
shortage or overage problems .

Shift leaders are also responsible for safe while on duty.

Sorting Department Sept 2012-2013

Metropolitan line service-Haverhill mass
Sort items on conveyor belt. Assist with production line,responsible for
sorting items during the prodution process.

Sales Associate June 2010- Sep 2011

Forever 21- Peabody Mass
The primary fuction of a forever 21 sales associate involves providing an
excellent customerexperience. duties for sales associates include greeting
customers,helping guests on the sales floor,informing customersnof sales or
specials and ringing them up at the cash register.

Crew member June 2008-Nov 2010

Wendys- Danver Mass
Crew members with wendys typically assist customers and prepare food.
Crew members work orders counters , registers,and drive tru windows also
perform cleaning duties in the restaurant ,seating areas,restrooms or
kitchen if assigned.

Education
High school Diploma: Electronics

Greater Lawrence technical school- Ancdover,Mass