METHODS/TYPES OF COMMUNICATION

VERBAL & NON-VERBAL

COMMUNICATION

Prof. Sandip Patil Asst. Prof. BVCOE, Navi

Mumbai
 METHODS/TYPES

• I)Verbal (Oral) • II)Non-verbal

Communication Communication
• 1.Speaking • 1.Body(Kinesics)
• 2.Writing Language
• 2.Visual Symbols
• 3.Paralanguages

Prof. Sandip Patil Asst. Prof. BVCOE, Navi

Mumbai
 I) Verbal (Oral) Communication

• 1.Speaking • 2.Writing
• Face to face • Letter
communication • Memo
• Telephone • Notice
conversation • Circular
• Presentations • Report
• Interview • Minutes
• Group Discussions
• Public Speaking
• Meetings Prof. Sandip Patil Asst. Prof. BVCOE, Navi
Mumbai
 II)Non-verbal Communication

• 1.Body Language • 2.Visual Symbols

• Posture • Colors
• Gestures • Pictures
• Kinesics • Graphs & Charts
• Proxemics • Maps
• Cronemics
• Haptics
• Eye Contact
• Handshakes Prof. Sandip Patil Asst. Prof. BVCOE, Navi
Mumbai
 II)Non-verbal Communication

• 3.Paralanguages
• Voice
• Volume
• Pitch
• Speed
• Tone

Prof. Sandip Patil Asst. Prof. BVCOE, Navi

Mumbai
Advantages & Disadvantages of Oral Communication

Advantages Disadvantages
• Immediate feedback • Legally invalid
• Less formality • Chance of
• Mass communication misinterpretation
• Flexible and adaptive • Misunderstanding
• Swift and speedy • Not helpful to
• Economical remember

Prof. Sandip Patil Asst. Prof. BVCOE, Navi

Mumbai
 Advantages & Disadvantages of Written
Communication
Advantages Disadvantages
• Legally valid • Slow & time consuming
• Provides detailed • Difficult to change
information • Delayed feedback
• Easy to produce anytime • Only for literate people
• Saves time, money & • Wastage of time
energy
• Perfect
• Permanent record
• Scope to make changes
Prof. Sandip Patil Asst. Prof. BVCOE, Navi
Mumbai
 II)Non-verbal Communication
1.Body Language

• Facial Expressions
• Gestures
• Posture
• Proxemics
• Cronemics
• Haptics
• Occulesics (Eye contact)
• Handshakes
Prof. Sandip Patil Asst. Prof. BVCOE, Navi
Mumbai
 1. Facial Expressions
• Facial expressions are more powerful than
words.
• Facial expression convey your mood and
attitude about the person, situation.
• Facial expressions are more effective when
accompanied by verbal speaking

Prof. Sandip Patil Asst. Prof. BVCOE, Navi

Mumbai
Prof. Sandip Patil Asst. Prof. BVCOE, Navi
Mumbai
Prof. Sandip Patil Asst. Prof. BVCOE, Navi
Mumbai
 Gestures

• Movement of the body, hands movements,

nodding etc.
• Convey-Nervous, Appreciation, Aggressive,
Confidence, Rejection, Confusion,
Uncertainty, Trust.
• Natural accompaniment of speech.

Prof. Sandip Patil Asst. Prof. BVCOE, Navi

Mumbai
Prof. Sandip Patil Asst. Prof. BVCOE, Navi
Mumbai
Prof. Sandip Patil Asst. Prof. BVCOE, Navi
Mumbai
 Posture

• The way person stands, sits or walks.

• Designed by religious/social/political/
geographical background.
• Indicates our feelings, thoughts, attitudes
and health

Prof. Sandip Patil Asst. Prof. BVCOE, Navi

Mumbai
Prof. Sandip Patil Asst. Prof. BVCOE, Navi
Mumbai
 Posture

Prof. Sandip Patil Asst. Prof. BVCOE, Navi

Mumbai
 Proxemics
• Proxemics is the way of maintaining a space
between two or more people in the process
of communication.
• Space Zones
• 1. Intimate
• 2.Personal
• 3.Social
• 4.Public
Prof. Sandip Patil Asst. Prof. BVCOE, Navi
Mumbai
 Proxemics

Prof. Sandip Patil Asst. Prof. BVCOE, Navi

Mumbai
 Cronemics

• Chronemics is the study of how human

beings communicate through their use of
time.
• What does time mean to one person to
another?
• How do we communicate to others?

Prof. Sandip Patil Asst. Prof. BVCOE, Navi

Mumbai
Prof. Sandip Patil Asst. Prof. BVCOE, Navi
Mumbai
 Haptics
• Haptics is way of touching to another person
in the communication.
• Haptics used to show respect, love, to ease,
to support in communication.
• It shows our feelings and attitude to the
particular person or situation.

Prof. Sandip Patil Asst. Prof. BVCOE, Navi

Mumbai
 Haptics

Prof. Sandip Patil Asst. Prof. BVCOE, Navi

Mumbai
 Occulestics (Eye contact)

• Eye contact shows interest/disinterest,

confidence/lack of confidence,
assertiveness/aggressiveness in
communication.

Prof. Sandip Patil Asst. Prof. BVCOE, Navi

Mumbai
Occulestics (Eye contact)

Prof. Sandip Patil Asst. Prof. BVCOE, Navi

Mumbai
 Handshakes

Importance of handshake
• The physical connection of
shaking hands can leave
powerful impression.
• A firm handshake with
direct eye contact set the
stage for positive
encounter.
• Proper handshake is
important

Prof. Sandip Patil Asst. Prof. BVCOE, Navi

Mumbai
 2. Visual Symbols
Color
• Powerful means of communication.
• Used in clothing, design, decoration and to enliven
a dull environment.
• Associated with different moods and feelings-
white-peace and purity, red-danger, black-death
and sorrow.
• Sport teams have color in their uniform; countries
have their colors on their flags.

Prof. Sandip Patil Asst. Prof. BVCOE, Navi

Mumbai
 Pictures

• “ A picture is worth of thousand words”.

• Oldest form of communication
• Pictures are used in brochures, posters and
advertisements.
• Pictures can be universally understood, easily
remembered and make an immediate
impact.

Prof. Sandip Patil Asst. Prof. BVCOE, Navi

Mumbai
 Graphs & Charts

• Can present statistical information

differently.
• Special skills are needed to prepare and to
understand a chart or a graph.
• Reader can able to grasp or locate overall
information represented in a chart or a
graph.

Prof. Sandip Patil Asst. Prof. BVCOE, Navi

Mumbai
Types of Charts

Prof. Sandip Patil Asst. Prof. BVCOE, Navi

Mumbai
 Maps
• Maps are representations of territory and
used for conveying the space relationships
between places.
• They can convey geographical information
like transport routes, climatic conditions,
distribution of population, crops and animal
life.
• Maps of small areas are used to give
information about routes and locate places.
Prof. Sandip Patil Asst. Prof. BVCOE, Navi
Mumbai
 III. Paralanguages

• The non-verbal aspects of the spoken word

are known as paralanguage.
• Have characteristic like volume and pitch,
qualities of speed, rhythm, pronunciation,
accent, tone and stress.

Prof. Sandip Patil Asst. Prof. BVCOE, Navi

Mumbai
 Paralanguages
1. Volume
• Is the loudness or softness, which can be
consciously adjusted to the number of
persons and distance in the audience.
• Too loudness suggests lack of self command
or a dominating nature.
• Volume is also influenced by one’s
surroundings and by cultural background.

Prof. Sandip Patil Asst. Prof. BVCOE, Navi

Mumbai
 2. Pitch

• Is high or low note on the scale.

• A high pitch voice is unpleasant and suggests
immaturity or emotional disturbance.
• A frightened person speaks in a high pitched
voice.

Prof. Sandip Patil Asst. Prof. BVCOE, Navi

Mumbai
 3. Speed
• Is partly cultural habit and is partly
influenced by emotions.
• Rapid speech indicates excitement and
reduce speed to explain a difficult idea.

Prof. Sandip Patil Asst. Prof. BVCOE, Navi

Mumbai
 4. Tone
• Is the way the voice sounds and shows the
speaker’s feelings.
• The tone defines the role the speaker puts
himself in; for e.g.
• One may have authoritative tone, an
aggressive tone, a hurt tone, a sarcastic tone.
• The tone of voice can send positive or
negative signals.
Prof. Sandip Patil Asst. Prof. BVCOE, Navi
Mumbai