SKY ELVIA CASTRO

20655 Haiapo Rd, Mi-Wuk Village, CA 95356 | 209 278 8631| skycastro.dmd@gmail.com

Professional, hard-working individual with extensive customer service and diverse training seeking position in a
professional setting where my excellent customer service skills and training will be utilized. Recognized as a strong
leader who thrives in fast-paced, high-pressure environments with frequently changing deadlines. Immersive
knowledge of customer service, social media and web marketing.

Pasta Design San Diego, California

Front of House January 2017 to May 2017
Duties include expediting dishes, set up and break down glass case, cashiering, restock beverages and maintaining a
clean environment. While ensuring all customers receive the highest level of customer service possible.

Con Pane Rustic Breads & Cafe San Diego, California

Café Staff October 2015 to March 2016
Duties include preparing espresso beverages, serve bakery items, cashiering, preparing sandwiches and maintaining a
clean café environment. While ensuring all customers receive the highest level of customer service possible.

DNC Sports Service at Petco Park San Diego, California

Sales Associate/Cashier March 2013 to July 2016
During my employment I was recruited as a sales associate and customer service representative, as well as, promoted to
cashiering and merchandiser. Duties include inventory, including receiving, processing, organizing and labeling (via
scanner), cash application management (including credit card transactions), responsible for displaying sale items and
extensive customer service.

H&R Block La Mesa, California

Receptionist December 2014 - April 2015
Duties included extensive client interaction by greeting and welcoming customers, answering telephones and directing
all calls accordingly, setting appointments and processing initial paperwork. Trained and used DNA tax specific
software to assist preparer. Additional duties also included, maintaining employee and department directories,
maintaining security procedures and monitoring logbook, responsible for keeping reception area neat, maintained
continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.

United States Postal Service El Cajon, California

City Carrier Assistant July 2014 to October 2014
Duties included preparing and separating all classes of mail for delivery, delivered and collected mail along prescribed
route, used portable electronic scanners as instructed, provided customers with postal information, change of address
cards and other postal forms as needed.

Wholesale Flowers & Supplies San Diego, California

Customer Service/Cashier January 2014 to April 2014
Duties included extensive customer interaction processing new orders in person, by telephone and online. Also
responsible for handling questions, exchanges, complaints, special requests and displaying sale items. Additional duties
consisted of cash application management including credit card processing and register reconciliation.

Additional Skills:
Proficient in all Microsoft Office programs, social media, marketing, graphic design, culinary arts

REFERENCES AVAILABLE UPON REQUEST