SAI V-CONNECT

SAI V-CONNECT
FAQ
A reference document used to Organizing, Conducting, Presenting and Attending
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Revision: Draft specification 1.0

December 2017

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Table of contents

1 Introduction ................................................................................................................................................................ 1
1.1 What is SAI V-Connect? ..................................................................................................................................... 1
1.2 Getting Started .................................................................................................................................................... 2
1.3 Browsers and platforms supported by SAI V-Connect ....................................................................................... 3
1.4 More information about SAI V-Connect ............................................................................................................. 3

2 FAQs ........................................................................................................................................................................... 4
2.1 General FAQs...................................................................................................................................................... 4
2.2 Camera / Microphone FAQs ............................................................................................................................... 6
2.3 Record FAQs ....................................................................................................................................................... 6
2.4 Upload FAQs ...................................................................................................................................................... 8

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1 Introduction
This is the User Guide for SAI V-Connect version 1.0.0. The following sections
provide a general overview of SAI V-Connect.
Make your collaborative meeting more productive with integrated virtual connect.
With SAI V-Connect, video feeds can be shared simultaneously by anyone in the
session, giving you powerful collaboration tools for small, interactive meetings. All
participants can share documents while also viewing the meeting content. Video
effectively adds a personal touch to your meeting, which can be missing for remote
attendees.

Effective collaboration A personal touch No download Lightning Fast

Increase audience Enable a more personal No need to download, Quick to setup, Clean
engagement by putting a interaction with remote works straight on interface. Clear
face to the message colleagues' browser. communication.

SAI V-Connect in Action

1. SAI V-Connect Logo 5. Screen Share 9. Portal Settings 13. Online Portal Chat
2. Call Status 6. Global/ Public Chat 10. Online Users 14. Chat typing panel
3. End Call (Hang Up) 7. Microphone On/ Off 11. V-Connect Call 15. Presentation Workspace
4. Presentation 8. Camera On/Off 12. Private Chat 16. Presentation settings
17. Virtual Video Session

1.1 What is SAI V-Connect?

You may be familiar with setting up a conference call, so that a group of people from

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different locations can hold a conference over the telephone. In a similar way, SAI V-
Connect allows you to set up an online HD video conference with live collaboration,
in which users can communicate using a range of methods.
This document explains how a user can work with these new communication features.

1.2 Getting Started

SAI V-Connect was designed to make it easier for everyone to organize and
participate in online meetings, so you can do more and travel less.
SAI V-Connect users can collaborate on documents, deliver presentations, perform
product demonstrations and securely share confidential information from anywhere,
at any time. SAI V-Connect’s quick session setup and intuitive user interface has
meeting organizers and attendees up and running in a matter of seconds.
SAI V-Connect incorporates industry-standard security features and end-to-end SSL
encryption to ensure that login information and meeting data are secure. This high
level of security allows SAI V-Connect users to confidently present and collaborate
on any data. Users can rest assured that information such as sales forecasts, financial
data and M&A contracts will not be viewable to anyone except meeting participants.

Reliable Performance Multiparty Collaboration

We integrate virtual connect voice and video Our role-based conference mode you can put multiple users
solutions within our environments which sustains together in a single Virtual session where participant can be
high quality with variable bandwidth. assigned as Speakers by the Session Owner.

Secure
Communication
Conversations remain Confidential with industry
standard encryption. Use Cloud Server to secure
your communications within corporate networks.
Rich Collaboration Tools
Share your screen, show your slides / content during the
Virtual collaboration. Record your meets and Use instant
messaging anytime.

Broad Distribution Highest Quality

With SAI V-Connect you will always stay connected Clear communication with SAI V- connect a real-life
with distributed work groups, easily support your conversation and provide great visual contact with mimics,
collaboration needs. Turn your device into fully emotions and gestures clearly visible.
functional Virtual Collaboration endpoint.

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1.3 Browsers and platforms supported by SAI V-Connect

The main conference attendee functions can be used from most popular web browsers
which have WebRTC support. These include

Chrome Firefox Opera Bowser Edge Safari

PeerConnection API

getUserMedia

dataChannels

TURN support

Echo cancellation

MediaStream API

mediaConstraints

Multiple Streams

Simulcast

Screen Sharing
Stream re-
broadcasting
getStats API

ORTC API

H.264 video

VP8 video

Solid interoperability
srcObject in media
element
Promise based
getUserMedia
Promise based
PeerConnection API
WebAudio
Integration
MediaRecorder
Integration
Canvas Integration

Test support

You don’t need to have any other software installed in order to use SAI V-Connect.
This is explained in further detail in upcoming Chapters.
In general SAI V-Connect works with popular pop-up blockers enabled.
1.4 More information about SAI V-Connect
You can visit us online at https://saitechnology.com for more information about SAI
V-Connect and SAI Technology's other products. The rest of this document describes
how to use SAI V-Connect.

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2 FAQs
2.1 General FAQs

I never received my meeting organizer invitation email. What should I do?

Sometimes the meeting organizer invitation email will get blocked by your email
server as spam. If you do not have the ability to check email in a spam folder, check
with your Administrator to see if the invitation can be resent. Otherwise, ask your
administrator to contact the account manager for help.
Why does the meeting pause when I open a window that I am not sharing?
The application sharing feature is set up to ensure that you are only sharing the
specific window that you have selected. If you inadvertently open a different
window, SAI V-Connect will automatically pause the meeting to protect your
privacy. Screen sharing will resume once you have moved or closed the obstructing
window.
What happens when I stop showing my screen? What do my attendees see?
When you click the Stop button, screen sharing will be turned off and you will no
longer transmit your desktop contents to your attendees. until you click the screen
share button to resume screen sharing.
How do I share one application and nothing else?
A presenter can share a single application by right-clicking the screen-sharing icon
on the Control Panel Grab Tab and then selecting the application to share from the
list of applications presented. The application sharing feature is only available to PC
users.
Is video conferencing secure?
Security features vary by vendor. We use HTTPS for data transfer .We also offer
best-in-class encryption and firewall traversal to ensure that your meeting is
accessible only to people you’ve invited, and not unwanted third parties.

What network bandwidth and type enables a quality video conference?

The quality of a video conference primarily depends on the characteristics of the
network connection between the conferencing sites. In the H.323 world, a high-
quality conference (excellent audio and video) needs about 2 Mbps
(megabits/second) of bandwidth on a switched network. On campus, this is possible
since most network connections are 100 Mbps (megabits/second).

When a video conference includes an off-campus site then the type of network

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connection, the bandwidth between sites, and firewalls must be considered.

General rules for bandwidth:

Bandwith Network Quality

6 Mbps Internet2, on campus Excellent

4 Mbps Commodity Internet, Maximum good connection across the commodity

ISDN Internet or through an ISDN

2 Mbps Commodity Internet, Audio okay, video barely full motion

Can I drop in PowerPoint / Word / Document files?

With the SAI Technology screen-sharing technology, there's no need to upload your
presentation before your event. Just run it on your desktop and share your screen.

What do I do if my attendees can't hear my voice or see my screen?

Audio and screen sharing both need to be turned on with enabling Access from
browser before starting a SAI V-Connect.
If attendees still can’t hear your voice or see your screen, please contact Our Global
Customer Support.

Can I take control of attendee desktops?

No., But you can take control of a presentation keyboard and mouse, they must be
the active presentation going on.

How do I share one application and nothing else?

A presenter on a browser can share a single application by selecting the screen-
sharing icon on the menu tab and then selecting the application to share from the list
of applications presented.

Does SAI V-Connect offer standalone audio conferencing?

No! We no more offer Only Voice audio services for V-Connect conference calling.
To make it differs from other conference-calling services because it is so simple to
use – from always-on reservation less conference rooms to web-based controls,
anyone can host a conference call without the need for expensive third-party
moderators.

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2.2 Camera / Microphone FAQs

What kind of camera should I use?

Most laptops and monitors come with built-in cameras. You can use any system
supporting camera.

How Many People Can Share Their Webcams at Once?

For good result Up to six people can share their webcams at once. When video
conferencing with SAI V-Connect, the videos will be resized automatically to make
best use of the meeting space depending on what’s happening in your meeting.

What microphone/speaker configuration do you recommend for best audio

quality using SAI V-Connect?
For optimum audio quality, we recommend a USB headset connected to your
computer or USB headphones and standalone microphone connected to your
computer. Analog versions are okay, but not ideal. We have not had good results
using the microphone and speakers built in to your laptop or USB webcam.

Where can I go for help with audio problems?

-Are the correct sound devices selected on your settings (or Audio, on a Mac) menu?
-If using a microphone with a mute/unmute button, is your microphone muted?
-Is your attendee's speaker volume set too low?
-If using microphone and speakers, is your Internet connection too slow?

2.3 Record FAQs

Can meeting attendees record a meeting using the SAI V-Connect recording
feature?
No, only PC-based Participant have access to the SAI V-Connect recording feature.

Where are my recorded meetings stored?

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The default destination for recorded meetings is the default download folder of
browser. You can change the destination location only before recording begins. It is
recommended that the designated location have a minimum of 1.0GB of free space
to accommodate the recording.

How do I play back a recorded meeting?

First you must end the session that you are recording. SAI V-Connect will then
automatically save your file with the meeting name you designated at the time of
scheduling as well as the date and time .

What is the new SAI V-Connect Session Recording feature?

The SAI V-Connect Session Recording feature allows meeting hosts to record SAI
V-Connect meetings and have the recording stored for future playback and sharing.

Can recordings be stopped and started during a meeting?

Recording can be stopped and re-started multiple times during a meeting but only
last session will be recorded.

How and where are recordings stored?

Recordings can be stored in the local storage and cloud. Other providers store
recordings locally to the host’s computer. There are many benefits to storing
recordings in the cloud, such as, recordings are accessible from anywhere, and are
not reliant on a dedicated laptop to record. Moderators have the ability to download
the recordings to their desired storage location.

How long will recordings be stored?

Recordings will be stored indefinitely. As long as the user has a cloud account they
will be able to access their recordings. The user will be able to delete the recordings
through their SAI V-Connect storage account.

What is the maximum recording time?

The maximum recording time is unlimited.

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2.4 Upload FAQs

How can I improve the quality of my meeting recordings?

The higher your camera resolution, the better the quality of the meeting recording.
We recommend a maximum resolution of 1024x768 for optimal recording quality.

What happens if one of the presenters on my recorded meeting has a larger

screen than I do?
The recording will have the dimensions of the largest screen presented during the
meeting. The portions of a recorded meeting that show a smaller screen will display
the image centered in the playback window with a black border around it.

How do I save my meeting recording?

Recordings are automatically saved and downloaded to your system after you end
recording.

I have more questions, who can I ask?

Our Customer Support Team is happy to answer your questions.

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