14 CUJ RE3 Health Professionals

Satisfaction Survey
1. GENERAL DESCRIPTION OF THE TOOL

Many surgical procedures, including relatively simple procedures, cannot be performed in Libyan hospitals due to
limitations in capacity and resources. Under ACTED’s 14 CUJ project, young surgeons working in surgical departments
around the country will be targeted for a series of trainings focused on improving surgical gestures. The first series of
trainings was recently completed (June 28th – July 7th 2018); 16 surgeons receive technical trainings from experts in
Association THORAX (A French association of surgeons) in Poitier, France for 10 days. As this is the first of several
trainings planned for health professionals under 14 CUJ, the AME team will undertake interviews with participants to
understand the participant’s perspective of how successful the training was and to provide recommendations for
trainings that are planned for upcoming months.

Key Informant Interview question guide has been designed to gather data on the perception of health professionals who
participated in the 14 CUG project 1st under RE3.

AMEU shall complete a minimum of 5 interviews by the 18th of July. Specifically, this monitoring / evaluation activity
intends to collect information about the perceived effectiveness and efficiency of trainings organized in France,
cooperation between all representatives (ACTED and international partners such as CHU), and to identify strengths as well
as shortcoming area for improvements. More specifically, tool aims to:
 Identify if new technical skills participants learned through the training
- if so, identify which ones, see if skills are pertinent for Libyan context
 Identify strong points of the trainings and suggestions for improvement in the future
 Explore perceptions of participants related to ACTED and international partner’s FAM professionalism during
communication of activities

As much detail should be collected and recorded as possible. AME should reiterate that they are independent and that
they should be comfortable giving information (even if negative), and that ultimately it is intended to improve
programming.
2. INTRODUCTION AND CONSENT RELEASE
Hello my name is (insert name). I work with ACTED in the Appraisal, Monitoring, and Evaluation department (AME) on
the project “Support to Libyan Local Actors to improve Services Delivery” in Libya funded by the EU and the French
Ministry of Foreign Affairs. We are seeking to understand your perspective of the overall quality of the training you
attended in France on surgical techniques. The AME department is independent from programs implementing the
activities, and your identity as well as your organizations’ identity will remain confidential. Do you accept to participate
in this interview?

‫ نحن نعمل‬.‫ قسم التقييم والرصد و المتابعة على المشاريع االجتماعية في ليبيا الممولة من السفارة البريطانية‬, ‫ انا اعمل مع منظمة اكتد‬.)....( ‫مرحبا انا اسمي‬
‫ قسم الرصد والتقييم مستقل عن‬. ) ‫ تحديد القوة ( لضمان التكرار ) كذلك اماكن التحسن ( لضمان تحسين جودة المشروع‬, ‫على تقييم كفاءة و فاعلية التقدم‬
‫ هل توافق على المشاركة في هذه المقابلة ؟‬.‫ وهويتك و هوية المنظمة ستظل سرية‬, ‫نشاطات تنفيذ المشاريع‬
Yes
No
3. ADMINISTRATIVE DETAILS
3.1 Date of interview ‫تاريخ المقابلة‬ 3.2 Name of the organization they represent/work for

3.3 Name of the informant ‫اسم الشخص الذي قوبل‬

3.5 Position/job title of informant‫وظيفة الشخص الذي قوبل‬ 3.6 Gender of informant ‫جنس الشخص الذي قوبل‬

3.7 Phone number ‫رقم الهاتف‬ 3.8 Email address ‫البريد اإللكتروني‬

3.9 Location (Governorate, District, Site Location) )‫الشارع‬- ‫مكان معين‬,‫بلدية‬,‫المكان (المحلة‬

Interview questions: ‫اسئلة المقابلة‬

4.1 Satisfaction with selection process ‫الرضا على عملية االختيار‬
4.1.2 Do you believe the selection of the participants for the 4.1.3 How could the selection process be improved? ‫كيف‬
training was clear, fair, and transparent? Please explain ‫يمكن تحسين عملية االختيار ؟‬
‫هل تعتقد ان عملية اختيار المؤسسة االجتماعية كانت شفافة و عادلة ؟ وضح‬
‫ذلك‬

4.2 Satisfaction with the training and impact on capacities. ‫الرضا على التدريب‬
4.2.1 How do you rank the overall skills of the trainers (surgeons who led the training)? Please explain: ‫وضح ذلك‬
:‫كيف تقيم مستوى المدرب‬
 a. High ‫عالي‬
 b. Fair ‫مقبول‬
 c. Low ‫منخفض‬

4.2.2 Do you think your capacities have improved as a result of the training?
‫هل تعتقد بان قدراتك تحسنت نتيجة للتدريب ؟ اذا كانت االجابة ال وضح ذلك‬
 YES NO
If yes, please specify

4.2.3 Do you think the time in which you perform certain surgical procedures have decreased?
(Do they feel they have learned to be more efficient with the amount of time they spent performing certain procedures)
 YES NO
If yes, please specify exactly which techniques.

4.2.4 Do you feel your ability to perform certain techniques has improved?
 YES NO
If yes, please specify exactly which techniques.

4.2.5 Will you be able to perform new types of surgeries that you were not able to perform in the past as a result of this
training?
 YES NO
Please explain, giving concrete examples (names of techniques)
4.2.6 Do you feel confident to implement the new skills you have learned in the context of your work environment in
Libya?
 YES NO

4.2.7 On an individual level, did this training match your priorities in terms of skills you feel you need to improve or
learn?
 YES NO

Please explain:

4.2.8 Please state any additional topics that you felt should have been included in the training:

4.3 In your opinion, what additional types of support do you believe would be beneficial to enhance you’re your
ability to perform in your work, aside from the training?
Interviewers please note that in this question we have to be careful not to raise expectations – we simply want to
understand if there would have been a better approach from their perspective of just giving training.

4.4 CRM awareness and satisfaction ‫الوعي واالرتياح لمركز خدمات الزبائن‬
4.4.1 Are you aware of the CRM? 4.4.2 Have you used the CRM?
‫هل انت على دراية بخدمة الرد على الشكاوى ؟‬ ‫هل استعملت خدمة الشكاوى ؟‬
 YES NO  YES NO

4.4.3 If you used the CRM, were you satisfied with the assistance you received? Please explain
‫راض عن الخدمة ؟وضح ذلك‬
ٍ ‫ هل انت‬, ‫اذا استعملت هذه الخدمة‬
 YES NO

4.4.4 If you were aware of the CRM and had a complaint, 4.4.5 Do you have any complaints you would like to
why did you not use the CRM? report at this time?
‫ لماذا لم تستعملها ؟‬, ‫اذا كنت على دراية بهذه الخدمة و كان لديك شكوى‬ ‫هل لديك اي شكاوي تود ان تتقدم بها ؟‬

4.5 How was the communication from ACTED and Association THORAX (been in terms of logistics and general
responsiveness? Please explain.
‫ مستمر و منتظم ؟ اذا كانت االجابة ال وضح ذلك‬, ‫هل كان التواصل مع اكتد في كل خطوة واضح‬

Name of AME Monitor ‫اسم موظف الرصد‬

‫والتقييم‬
Signature ‫التوقيع‬