Chapter 4

PRESENTATION, ANALYSIS AND INTERPRETATION OF DATA

Introduce the contents of this Chapter

Problem 1. Profile of the Respondents

1.1 Age

Table 1

Frequency and Percent Distribution of the

Respondents by Age

Age Frequency Percent

18- 25 years old 87 22.0
26 up to 33 years old 156 39.4
34 up to 41 years old 78 19.7
42 to 49 years old 43 10.8
50 years old and above 32 8.1
TOTAL 396 100.0

1.2 Sex

Table 2

Frequency and Percent Distribution of the

Respondents by Sex

Sex Frequency Percent

Male 149 37.6
Female 247 62.4
TOTAL 396 100.0
1.3 Civil Status

Table 3

Frequency and Percent Distribution of the

Respondents by Civil Status

Civil Status Frequency Percent

Single 199 50.3
Married 173 43.7
Separated 16 4.0
Widow/Widower 8 2.0
TOTAL 396 100.0

It can be seen from Table 3 that 199 or 50.3% of the respondents are single,

173 or 43.7% are married, 16 or 4.0% are separated, and 8 or 2.0% are

widow/widower. The results may indicate that bank clients now prefer electronic

banking. This may be due to the benefits of using e-banking over traditional visits

to banks. According to the National Bank (2016), people opt for internet banking

because it can help save time and money. Also, online banking is like having a

branch that is open 24 hours a day, seven days a week.

1.4 Highest Educational Attainment

Table 4

Frequency and Percent Distribution of the Respondents by

Highest Educational Attainment

Highest Educational
Attainment Frequency Percent
Doctorate Degree 9 2.3
Master’s Degree 26 6.6
Bachelor’s Degree 277 69.9
High School 42 10.6
Vocational 42 10.6
TOTAL 396 100.0
1.5 Number of Years as Client of the Bank

Table 5

Frequency and Percent Distribution of the Respondents by

Number of Years as Client of the Bank

Number of Years as
Client of the Bank Frequency Percent
1 – 5 years 154 38.9
6 – 10 years 133 33.6
11 – 15 years 55 13.9
16 – 20 years 37 9.3
21 years and above 17 4.3
TOTAL 396 100.0

1.6 Number of Years Using Electronic Banking Facility

Table 6

Frequency and Percent Distribution of the Respondents by

Number of Years Using Electronic Banking Facility

Number of Years Using

Electronic Banking Facility Frequency Percent
1 – 5 years 241 60.9
6 – 10 years 98 24.7
11 – 15 years 28 7.1
16 – 20 years 22 5.5
21 years and above 7 1.8
TOTAL 396 100.0
1.7 Most Frequently Accessed Electronic Banking Facility

Table 7

Frequency and Percent Distribution of the Respondents by

Number of Years Using Electronic Banking Facility

Most Frequently Accessed

Banking Facility Frequency Percent
Automated Teller Machine
(ATM) 196 49.5
Cash Deposit Machine
(CDM) 46 11.6
Online Banking 84 21.2
Mobile Banking 39 9.9
Phone Banking 31 7.8
TOTAL 396 100.0
Problem 2. Effectiveness of Using Electronic Banking Facilities

2.1 Convenience

Table 8

Respondents’ Assessment on the Effectiveness of Using

Electronic Banking Facilities by Convenience

Weighted Verbal
Convenience Mean Interpretation
Save time as compared to conventional
banking (No more queuing) 4.59 Very Effective
Facilities are easy to use (User-friendly) 4.43 Very Effective
It can check transactions anytime 4.43 Very Effective
GRAND MEAN 4.50 Very Effective

Table 8 shows that the respondents assesses the use of electronic banking

facilities in terms of convenience as Very Effective with the statement “Save time

as compared to conventional banking (No more queuing)” obtaining the highest

weighted mean of 4.59, followed by “Facilities are easy to use (User friendly)” and

“It can check transactions anytime” both with a weighted mean of 4.43. According

to bankbazaar.com (2012), convenience is the single most important benefit why

customers adopt internet banking over traditional visit. Making transactions and

payments right from the comfort of home or office at the click of a button without

even having to step out is a facility none would like to forego. Keeping a track of

accounts through the internet is much faster and convenient as compared to going

to the bank for the same. Even non-transactional facilities like ordering check

books online, updating accounts, enquiring about interest rates of various financial

products etc become much simpler on the internet.

2.2 Accessibility

Table 9

Respondents’ Assessment on the Effectiveness of Using

Electronic Banking Facilities by Accessibility

Weighted Verbal
Accessibility Mean Interpretation
Easy steps in enrolling and web design is
capable of being understood and
navigated 4.21 Very Effective
E-banking is always available when
needed (anywhere, anytime) 4.07 Effective
It offers a facility service to access
financial Information 4.25 Very Effective
GRAND MEAN 4.18 Effective

2.3 Security

Table 10

Respondents’ Assessment on the Effectiveness of Using

Electronic Banking Facilities by Security

Weighted Verbal
Security Mean Interpretation
Security features are incorporated in the
facility 4.31 Very Effective
Personal information is held securely 4.31 Very Effective
Privacy of account details and records
are safe from unauthorized used 4.27 Very Effective
GRAND MEAN 4.30 Very Effective
2.4 Speed

Table 11

Respondents’ Assessment on the Effectiveness of Using

Electronic Banking Facilities by Speed

Weighted Verbal
Speed Mean Interpretation
Transaction is faster and system speed is
fast enough (No waiting) 4.22 Very Effective
Transfer funds immediately to your
account or third party account (Real-time) 4.20 Effective
Facility Service has an error free system
and no connection breakdown 3.69 Effective
GRAND MEAN 4.04 Effective

2.5 Fees and Charges

Table 12

Respondents’ Assessment on the Effectiveness of Using

Electronic Banking Facilities by Fees and Charges

Weighted Verbal
Fees and Charges Mean Interpretation
Facility offers cost and time saving
(No need to pay gas, parking or fare fees) 4.44 Very Effective
It prevents Unwanted Penalties
(Late charge, interest charges, unfunded
check - overdraft) 4.30 Very Effective
Avoidance of transaction service charges
(Reloads, Deposits, Withdrawals) 4.40 Very Effective
GRAND MEAN 4.38 Very Effective
2.6 Reliability

Table 13

Respondents’ Assessment on the Effectiveness of Using

Electronic Banking Facilities by Reliability

Weighted Verbal
Reliability Mean Interpretation
Facility can give automatic update of
financial transactions 4.34 Very Effective
It provides services exactly as promised
and complete a task 4.26 Very Effective
It provides guidance in solving financial
problems 4.03 Effective
GRAND MEAN 4.21 Very Effective

Problem 3. Significant Difference in the Respondents’ Assessments on

The Effectiveness of Using Electronic Banking Facilities by
Profile

3.1 By Age

Table 14

Significant Difference on the Effectiveness of Using Electronic

Banking Facilities as Assessed by the Respondents
When They are Grouped by Age

Aspects of E-Banking
Facility F-value p-value Decision Remarks
Convenience .682 .605 Accept Ho Not Significant
Accessibility .392 .814 Accept Ho Not Significant
Security .196 .941 Accept Ho Not Significant
Speed .077 .989 Accept Ho Not Significant
Fees and Charges .792 .531 Accept Ho Not Significant
Reliability .149 .963 Accept Ho Not Significant
3.2 By Sex

Table 15

Significant Difference on the Effectiveness of Using Electronic

Banking Facilities as Assessed by the Respondents
When They are Grouped by Sex

Aspects of E-Banking
Facility t-value p-value Decision Remarks
Convenience -.930 .353 Accept Ho Not Significant
Accessibility -1.228 .220 Accept Ho Not Significant
Security -.518 .605 Accept Ho Not Significant
Speed -.185 .854 Accept Ho Not Significant
Fees and Charges -.609 .543 Accept Ho Not Significant
Reliability -1.769 .078 Accept Ho Not Significant

3.3 By Civil Status

Table 16

Significant Difference on the Effectiveness of Using Electronic

Banking Facilities as Assessed by the Respondents
When They are Grouped by Civil Status

Aspects of E-Banking
Facility F-value p-value Decision Remarks
Convenience 1.151 .317 Accept Ho Not Significant
Accessibility .925 .439 Accept Ho Not Significant
Security 1.598 .189 Accept Ho Not Significant
Speed .167 .918 Accept Ho Not Significant
Fees and Charges 1.275 .282 Accept Ho Not Significant
Reliability 1.017 .385 Accept Ho Not Significant
3.4 By Highest Educational Attainment

Table 17

Significant Difference on the Effectiveness of Using Electronic Banking

Facilities as Assessed by the Respondents When They are
Grouped by Highest Educational Attainment

Aspects of E-Banking
Facility F-value p-value Decision Remarks
Convenience .617 .651 Accept Ho Not Significant
Accessibility .979 .419 Accept Ho Not Significant
Security 2.908 .022 Reject Ho Significant
Speed 1.460 .214 Accept Ho Not Significant
Fees and Charges 1.469 .211 Accept Ho Not Significant
Reliability 2.670 .032 Reject Ho Significant

3.5 By Number of Years as Client of the Bank

Table 18

Significant Difference on the Effectiveness of Using Electronic Banking

Facilities as Assessed by the Respondents When They are
Grouped by Number of Years as Client of the Bank

Aspects of E-Banking
Facility F-value p-value Decision Remarks
Convenience 1.821 .124 Accept Ho Not Significant
Accessibility 1.560 .184 Accept Ho Not Significant
Security 1.789 .130 Accept Ho Not Significant
Speed 2.844 .024 Reject Ho Significant
Fees and Charges 1.897 .110 Accept Ho Not Significant
Reliability 2.540 .040 Reject Ho Significant

It can be seen from Table 18 that Speed has an F=2.844 with p=.024 and

Reliability has an F=2.540 with p=.040. Since both p-values are less than the
assumed level of significance of .05, the null hypotheses were rejected. The

respondents, when grouped according to their number of years as client of the

bank, differed in their assessments on the effectiveness of using electronic banking

facilities in terms of speed and reliability. Their assessment are statistically the

same in terms of Fees and Charges (F=1.897, p=.110), Convenience (F=1.821,

p=.124), Security (F=1.789. p=.130), and Accessibility (F=1.560, p=.184).

3.6 By Number of Years Using Electronic Banking Facility

Table 19

Significant Difference on the Effectiveness of Using Electronic Banking

Facilities as Assessed by the Respondents When They are
Grouped by Number of Years Using E-Banking Facility

Aspects of E-Banking
Facility F-value p-value Decision Remarks
Convenience 1.270 .281 Accept Ho Not Significant
Accessibility .527 .716 Accept Ho Not Significant
Security .292 .883 Accept Ho Not Significant
Speed 1.110 .352 Accept Ho Not Significant
Fees and Charges .747 .561 Accept Ho Not Significant
Reliability 1.957 .100 Accept Ho Not Significant
3.7 By Most Frequently Accessed E-Banking Facility

Table 20

Significant Difference on the Effectiveness of Using Electronic Banking

Facilities as Assessed by the Respondents When They are
Grouped by Most Frequently Accessed E-Banking Facility

Aspects of E-Banking
Facility F-value p-value Decision Remarks
Convenience 1.582 .178 Accept Ho Not Significant
Accessibility 1.361 .247 Accept Ho Not Significant
Security 3.600 .007 Reject Ho Significant
Speed 1.829 .122 Accept Ho Not Significant
Fees and Charges 1.220 .302 Accept Ho Not Significant
Reliability 3.354 .010 Reject Ho Significant
For your Chapter 2

10 good reasons for using online banking

By the National Bank (2016)
Accessed on March 14, 2017 from http://www.clearfacts.ca/10-good-reasons-for-
using-online-banking/

Why opt for Internet banking? Because it can help you save time and money. For
clients, online banking is like having a branch that’s open 24 hours a day, seven
days a week.

Benefits and drawbacks of internet banking

By BankBazaar.com (2012)
Accessed March 14, 2017 from http://in.reuters.com/article/benefits-and-
drawbacks-of-internet-banki-idINDEE87106320120802

Convenience: This is the single most important benefits that outweigh any
shortcoming of internet banking. Making transactions and payments right from the
comfort of home or office at the click of a button without even having to step out is
a facility none would like to forego. Keeping a track of accounts through the internet
is much faster and convenient as compared to going to the bank for the same.
Even non transactional facilities like ordering check books online, updating
accounts, enquiring about interest rates of various financial products etc become
much simpler on the internet.