IT Welcome Kit

Intellectual Property of Fujitsu Consulting Inc. All rights reserved. Reproduction,

transmission or distribution of any part of this publication without prior written consent of
Fujitsu Consulting Inc. is expressly prohibited.
PROPRIETARY NATURE OF DOCUMENT

Every Fujitsu Consulting document is prepared for the sole and exclusive use of the party or organization to
which it is addressed. Therefore, Fujitsu Consulting considers its document to be proprietary, and they may
not be made available to anyone other than the addressee or persons within the addressee’s organizations
who are designated to evaluate or consider the document made available.

COPYRIGHT

© 2006, Fujitsu Consulting Inc. All rights reserved. Other than for the purposes of evaluating this document,
no part of this work may be reproduced or transmitted in any form or by any means, electronic or
mechanical, including photocopying and recording, or by any information storage or retrieval system, except
as may be permitted in writing by Fujitsu Consulting.

Microscope is a registered trademark of Fujitsu Consulting (Canada) Inc. Productivity Centre, Architecture
Lab, Strategy Forum, Result Station, Dynamic Process Model (DPM), Object Relationship Model
(ORM), Object and Process Alignment (OPAL), Results Chain, Microscope Workplace, Architecture
Lab Workbench, and Result Station Modeler are trademarks of Fujitsu Consulting Inc.

Template revised: 06/19/2006 i

TABLE OF CONTENTS

1 IT WELCOME KIT ........................................................................................................ 1

1.1 HOW TO RAISE IT SUPPORT REQUEST? ............................................................................. 1
1.2 WHAT IS DOMAIN ID, HOW I CAN USE THEM. .................................................................... 2
1.3 HOW TO RESET DOMAIN PASSWORDS .............................................................................. 2
1.4 HOW CAN I INSTALL FREQUENTLY REQUIRED SOFTWARE’S ..................................................... 2
1.5 WHAT ARE THE FREQUENTLY USED LINKS? ........................................................................ 3
1.6 WHAT IS VIP ACCESS? ................................................................................................ 3
1.7 WHAT IS DWAAR? ..................................................................................................... 4
1.8 WHAT IS IT PORTAL .................................................................................................... 4
1.9 WHERE CAN I STORE BUSINESS DATA? ............................................................................. 4
1.10 HOW CAN I CONFIGURE MY OWN PRINTER? ....................................................................... 4
1.11 HOW CAN I MAKE THE CALL WITHIN THE CAMPUS AND OUTSIDE THE CAMPUS? ............................ 4
1.12 HOW DO I CONNECT TO AUDIO CONFERENCING FROM DESKPHONE ........................................... 5
1.13 HOW CAN I DO INSTANT MESSAGING WITHIN FUJITSU? ......................................................... 5
1.14 HOW TO DO BUDDY SEARCH? ........................................................................................ 5
1.15 HOW CAN I ACCESS MY EMAILS WHEN I AM NOT IN THE OFFICE? .............................................. 5
1.16 WHERE CAN I FIND QUALITY POLICIES AND INFORMATION SECURITY POLICIES? ............................ 6
1.17 HOW CAN I REPORT THE VIRUS/SECURITY INCIDENT? ........................................................... 6
1.18 WHAT IS PASSWORD POLICY? ........................................................................................ 6
1.19 WHAT IS THE SECURITY ON MY SYSTEM? ........................................................................... 6
1.20 HOW TO ACCESS MY PERSONAL INFORMATION ON INTERNET WITHIN FUJITSU CAMPUS .................. 6

Confidential ii
1 IT WELCOME KIT

We welcome you on behalf of IT team. This document is designed to provide some quick details
and responses to few frequently asked questions. Please go through this document and if you
have any queries / suggestions then please write to us at fc.in.it.servicedesk@in.fujitsu.com

1.1 HOW TO RAISE IT SUPPORT REQUEST?

 IT Support is categorized as below:

 IT Service Desk (Voice Support)
 IT Computing Team (Desktop, Servers and Network)
 IT Operations (IT asset allocation and telecom)
 Enterprise Applications
We have dedicated Voice Based Support. Please use 24x7 Service Desk @1828 and
+91 20- 66331828 if call is made from outside, Email us at fc.in.it.servicedesk@in.fujitsu.com

 IT Item Request : For any new hardware issuance, extension of asset e.g., Laptop,
Data card and other assets
 IT Service Request: For listed IT Services, which are not categorized as technical
issues

 Support Working Hours for IT Computing Team:

 Normal Support Hours 9.00 A.M to 6.00 P.M on Weekdays
 Extended Support Hours 6.00 P.M to 6.00 A.M on Weekdays
 Weekend Support / Company Holidays

Confidential 1
1.2 WHAT IS DOMAIN ID, HOW CAN I USE THEM.
We have two AD Environment (1. India 2. G09)

 INDIA: India credential is to login to system, Dwaar, ReqTrack Repository access, Ф (fi)
connect
 G09: G09 ID is login credential to access Fujitsu email, Webapp, GDC Connect, Navigator,
OTL, Eportal, MS Lync & GKE website

1.3 HOW TO RESET DOMAIN PASSWORDS

Self Service module is available on homepage of ReqTrack to reset the Passwords for
India and G09 domains.

1.4 HOW CAN I INSTALL FREQUENTLY REQUIRED SOFTWARE’S

You can access this portal from your favorites or click below URL:

http://fc-pun01-
sccm12.india.rapidigm.com/CMApplicationCatalog/#/SoftwareCatalog/FullRefresh/true

Use your India domain credentials for login

Confidential 2
1.5 WHAT ARE THE FREQUENTLY USED LINKS?

1.6 WHAT IS VIP ACCESS?

 VIP Access is a two factor authentication and it is required to connect to FCI resource
through Fi-Connect

 Associates have to install VIP Access either on Smart Phone, Laptop or Desktop to
generate password tokens. It is recommended to install VIP access on Smart Phone

Refer the below link for VIP access guide and FAQ

https://dwaar.in.fujitsu.com/sites/SF/HR/SiteAssets/VIPAccess-UserGuide-Standard.pdf

Confidential 3
 https://dwaar.in.fujitsu.com/sites/SF/HR/SiteAssets/VIPAccess-FAQ1v1.pdf

1.7 WHAT IS DWAAR?

Dwaar is our Common portal for communication and knowledge, collaboration &
communication portal from where you can get navigated to all applications.

https://dwaar.in.fujitsu.com/SitePages/MainPage.aspx

1.8 WHAT IS IT PORTAL

IT portal provides centralized access to all IT resources, issues or tickets logged, asset details
allocated, policies/procedures and access to frequently asked questions

https://dwaar.in.fujitsu.com/sites/IT/ITPortal/SitePages/Home.aspx

1.9 WHERE CAN I STORE BUSINESS DATA?

1.6.1 Home folder
 Always keep important individual official data on a central server.
 Home folders have been created for all users in order to allow all individuals to store
important user specific data.
 Data stored on this folder is workstation independent.
 Storage limit for home drive is 500 MB.
 Home Drive will show in all users system (My Computer (H): Drive)

1.6.2 Project Repository: Data and SVN Repository

 Always keep important individual project data on a central server.
 Rights on the folder and folder path will be provided by Project Owners

1.10 HOW CAN I CONFIGURE MY OWN PRINTER?

 For Pune Users Select Run from Command prompt and type \\fc-pun01-rico
 For Noida Users Select Run from Command prompt and type \\fc-del01-ps01
 For Hyderabad Users Select Run from Command prompt and type \\fc-hyd01-ps01
 For Bangalore Users \\FC-BANG01-PS01

1.11 HOW CAN I MAKE THE CALL WITHIN THE CAMPUS AND
OUTSIDE THE CAMPUS?
VOIP Calls to other FCI Offices
VOIP Calls to Pune Dial "2"followed by the Pune Extension(XXXX) Example 2XXXX
VOIP Calls to Noida Dial "3"followed by the Noida Extension(XXXX) Example 3XXXX
Dial "4"followed by the Bangalore Extension(XXXX) Example
VOIP Calls to Bangalore 4XXXX

Confidential 4

VOIP Calls to Hyderabad
VOIP CALLING TO
Dial "5"followed by the Hyderabad Extension(XXXX) Example
5XXXX
Australia, Canada, Germany, Japan, Kuwait, Netherland, Finland,
Qatar, Saudi, UAE, UK, and USA
Dial"8" followed by the number with ISD Code (Authorization code not
required) Example :8(+)001 (+) 866 573 4404 #

Dial "9" followed by the external number(xxxxxxx) Example

External Calls within same City
9(+02)61657777

STD dialing : Dial "9" followed by external number with STD and
External Calls :STD & ISD
Authorization code Example :9(+)020 (+)27690001 XXXXXX #
International Dialing: "9" followed by external number with ISD
code Example :9(+)001 (+) 866 573 4404 # XXXXXX#

Dial first Party Number and when the call is answered then press
Conference Calls conference key and dial second number after call is answered, press
again conference key up to five external parties.

1.12 HOW DO I CONNECT TO FUJITSU AUDIO CONFERENCING

FROM DESKPHONE
Dial *8 and enter the Participant Pin from any desk phone within the campus
International and National access numbers are available on following URL
https://unifiedconferencing.airtel.in/numberlist/?meeting-id=254252027%20

1.13 HOW CAN I DO INSTANT MESSAGING WITHIN FUJITSU?

Microsoft Lync is instant messaging software available to all the users to communicate with other
users.
Features of Lync:
 Online meeting within Fujitsu network
 Outlook calendar integration
 Instant messaging (One to one as well as multi-party) with other Fujitsu Regions.

1.14 HOW TO DO BUDDY SEARCH?

Search options to find our co employees
 Dwaar : Type the name to be searched in search box on homepage of Dwaar, results will
be displayed.
 Outlook: Click on Employee Name, all relevant details will be displayed
 Lync: Click on Contact and type the employee name to be searched
 Reqtrack: Search the co employees through Employee directory in Reqtrack

1.15 HOW CAN I ACCESS MY EMAILS WHEN I AM NOT IN THE

OFFICE?
 Connect FCI India network Via Fi connect from outside campus refer to point 1.4

Confidential 5
  Webapp link will be reflected on homepage

1.16 WHERE CAN I FIND QUALITY POLICIES AND INFORMATION

SECURITY POLICIES?
 Please refer to Policy Documents in Q http://fciqms.india.rapidigm.com/qms/
 PO_001_ISMS_1v5 - Primary Policies for Information Security Management
 PM_030_ISMS_1v6 - Procedure for Information Security Management Systems
 ISMS Disciplinary process

1.17 HOW CAN I REPORT THE VIRUS/SECURITY INCIDENT?

If you suspect any presence of Virus in your PC, Disconnect your PC from the network
immediately and do not switch off the machine.
 Contact Service Desk @1828 and report the same.
 Please do not try to remove the Virus on your own.
 Please do not shutdown the system or run any application or data files

1.18 WHAT IS PASSWORD POLICY?

 The password should be minimum eight characters long having alphanumeric & both
upper and lower case
 Do not reveal your account password to others including IT team
 All passwords (e.g., email, web, desktop computer, etc.) must be changed at least every
45 days

1.19 WHAT IS THE SECURITY ON MY SYSTEM?

 The following securities have been implemented on your system which you cannot alter at
any time.
o Content Management software will allow only authorized business websites on
Internet at FCIPL campus
o Allowed 10 MB download in a day
o DLP is Information security software installed on all the systems which are owned
by FCIPL
o This software will not allow you to connect any secondary media storage to any
desktop and laptop at FCIPL
o External media is not allowed in office campus e.g. Pen drive, digital camera,
External hard drives, personal laptops etc.

1.20 HOW TO ACCESS MY PERSONAL INFORMATION ON INTERNET

WITHIN FUJITSU CAMPUS
 Net cafe facility is available at each location for internet access.
 Public Mails, Secured Social sites, News and Sports sites are accessible.

Confidential 6