Review of Related Literature

The Philippine National Police (PNP) has seen and been through the most taxing
issues that have threatened the entire organization several times in the past. Owning to a dropping
public perception and a performance that was considered it’s lowest, staying afloat was not easy. With
police ineffiency reports hurting most men in uniform, the top leaders had to press on a work-in-
progress of transformation to reclaim its rightful seat as the people's protector, mandated in Republic
Act(RA) 6975 as amended by RA 8551 and further amended by RA 9706 that states:

Today Philippine society is facing many problems and issues in the economic, social and political aspects.
As the different problems arise like terrorism, poverty, bureaucracies and other socio-political and socio-
economic issues happening today in our country, the Philippine National Police (PNP) is still the one
people looked up to as the institution that could at least safeguard its citizens. The PNP is mandated by
our constitution to protect the welfare of every citizenry.

The police organization is created to produce goods and services. It presupposes to live its best to
achieve the purpose for which created through its people by utilizing skills, knowledge and techniques in
the performance of their duties and responsibilities. The PNP is an organization tasked to enforce the
law, prevent crimes, maintain peace and order and ensure public safety and internal security with the
support of the community.

The role of police in the present society has been described and analyzed in a number of ways. The PNP
is charged with the responsibility of promoting peace and order and public safety. As guardians in the
continuing search for ensuring peace and order, it shall utilize different kinds of measure, for fast and
effective communication and information dissemination. The PNP is faced with an important task and
that is motivating people to become highly professional, dynamic and motivated and all of them most
be inspired to live in service, honor and justice.

Casey (2007) stated that police are required to understand and effectively operate in a complex social,
political and organizational environment.

Pnp. Chief Police Director General Avelino Razon, Jr, brought forth the concept of servant leadership
through the development of Mamang Pulis and Aleng Pulis as dependable, approachable, presentable,
humane and God-fearing police officers closer to people.

Police as law enforcers are mandated to ensure that the rule of law is implicated in the spirit equality for
all citizens. However, some police are perceived as failing as to live up to duty and uphold the law, but of
directly violating the human rights of citizens or excessive use of force.

Moreover, in the performance of their duties, police officers routinely make critical decisions which
require discretion on their part. Uncontrolled discretion may results in serious problems.

Low percentage of crime reporting was considered an indication of diminishing public trust and
confidence in the police and the criminal justice system and people would rather depend on praying
protection. Despite these issues and concerns faced by police, the PNP stands strong as it moves
towards regaining its own glory (Philippine National Police Transformation Plan, 2015).
Today, police organization is very much in need of evaluation of their level of performance, for in a way,
it would help them to strive more to do their best while performing his/her duties and responsibilities.
The people of the public are the first to know the performance of the police officer that public
perception is the first thing that they need to know.

From the vision of a capable, effective and credible police force, the PNP has now adopted the enhanced
vision: "Imploring the aid of the Almighty, by 2030, we shall be a highly capable, effective and credible
police service working in partnership with a responsive community towards the attainment of a safer
place to live, work and do business." (Philippine National Police Transformation Plan, 2015)

With this enhanced vision, the PNP is once again guided by its philosophy of service, honor and justice,
through consistent demonstration of the PNP's core values of being Maka-Diyos or God-fearing,
Makabayan or nationalistic, Makatao o humane, Makakalikasan or nature-loving.

And to address to this problem, there are programs and activities have been implemented to improve
the police organizations. This can also help to assess the performance of policemen in Daraga, Albay.
The main goal of this is to change the police attitudes towards the said indicators of performance.
Policemen need to be responsive to a new “information imperative” and work with researchers to
“measure what matters” to their constituents.