1.

In which of the following assessment or selection methods is the person who administers
the test most likely to affect the responses?

INTERVIEW

2. Electronic training or e-learning has been shown to be better than other methods of
training (e.g., lecture, conference, etc.).

FALSE

3. Before teaching a class, a professor must prepare a lecture. Preparation of a

lecture is an example of a(n)

TASK

4. Applicants from newspaper advertisements are the same quality as those who are
referred by employees

FALSE

5. Which of the following situations would be best suited for use of a lecture type of training
session?

Training doctors on new malpractice laws.

6. Jobs require individuals with specific knowledge, skills, abilities and other personal
characteristics. These KSAOs are identified by a detailed study called a

Job Analysis

7. Recruitment is only concerned with finding good applicants.

FALSE

8. The first step in developing an effective training program is:

Conduct needs assessment.

9. Experienced teachers can often tell when students are confused. This sensitivity to
student understanding is a(n)

Skill

10. As the newly hired training coordinator for New Millenium Enterprises you are charged
with making sure that all employees have the necessary skills to complete their jobs
efficiently. Your first step in developing an organizational training program is to

Conduct a needs assessment of the skills needed by the people and the organization.
 11. Applicants for secretarial positions at PM Publishing Co. must take a typing test. This
typing test measures the applicant’s

Skill

12. On average, inside sources of recruitment (e.g., employee referrals) provide employees
who perform better and stay longer than outside sources (e.g., advertisements)

True

13. Job analysis information is used to

All of the above

14. In the future (which is now) the biggest change in the area of selection assessment will
involve

The use of the computer as an assessment tool.

15. A computer network engineer must understand the workings of the computer system
she/he runs. This would be classified as __________ in a job analysis.

Knowledge

16. Employers can take a variety of approaches to deal with the shifting nature of jobs and
job requirements. The ______ approach would maintain current employees, providing
them with instruction on the newly required skills, whereas the _____ approach would
replace the under-skilled employees with new, skilled employees

Training; selection

17. A method for describing jobs and the human attributes necessary to perform them is
referred to as

Job analysis

18. The most popular form of training involves an oral presentation by a trainer to a group of
trainees, and is very efficient. This type of training is called

Lecture

19. You are preparing to hire a new manager at the CyberPete Café. You have determined
that one important performance criterion is making a good cup of coffee. Which of the
following would be the most suitable and direct predictor of this criteria?

a work sample/portfolio
 20. The first step in selecting personnel is

conducting a job analysis of the position.

21. As the HR director of PM Enterprises, you are charged with selection and hiring of
hundreds of new service employees. Recently the other major competitor in town has
laid off numerous employees. Which of the following recruitment method would be the
most beneficial (cost effective) for you to use?

the web

22. The last step in developing an effective training program is:

Evaluate the training