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Project Report on
Hotel Management System
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Objectives of Project:
From the beginning, the important thing in our mind is that we should concentrate
our project work on a subject that is easy to understand and is according to our daily
requirement. By keeping this in mind, the subject chosen by us is hotel management.
The purpose of Hotel MANAGEMENT SYSTEM is to provide both, the
administrator and customer a convenient environment for various operations
The objective is to free the administrator from manual book keeping of various
details. It facilitates the admin to keep a track of all the details simultaneously and
conveniently without any overheads of time, space and stationery cost.
Project Scope
The project is constructed so that the user can use it efficiently. Because of this
technical simplicity, the scope of the project is wide with respect to the no. of users.
The project is basically designed for owners of hotel. However, with certain changes
it can be used by other managers as well. The first subsystem is a Reservation and
Booking System to keep track of reservations and room availability. The second
subsystem is the Tracking and Selling Food System that charges the current room.
The third subsystem is a General Management Services and Automated Tasks
System which generates reports to audit all hotel operations.
There are two end users for the Hotel Management System. The end users are the
hotel staff (customer service representative) and hotel managers. Both user types
can access the Reservation and Booking System and the Food Tracking and Selling
System. The General Management System will be restricted to management users.
Care has been taken to ensure that that the project is adaptable to changes and
modifiable. Therefore, introducing new features or updating the existing ones can
extend the project scope.
Developer’s Responsibilities
The following points are to be kept in mind while developing the project:
Use platforms that are easy to understand and compatible with most other
platforms.
It should be interactive and user friendly.
Proper care should be taken to ensure that the databases are secure.
It should be able to handle exceptional or erroneous situations decently and
should not crash in case of wrong input, low memory etc.
It should be convenient to use and flexible.
It should be economically efficient.
It should have minimum time and space overheads.
GENERAL CHARACTERISTICS
Users of Project
ADMIN: The owner of the hotel or anyone who is responsible for running the
project i.e. entering values in database, updating the database etc. He also
maintains the various accounts of Customers, Staff.
General Constraints
Compromise with compatibility or large space for the sake of using an easy
and interactive platform, which, in turn affects the performance.
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REQUIREMENT SPECIFICATIONS
Functional Requirements
1. Reservation/Booking
• The system shall record reservations.
• The system shall record the customer’s first name.
• The system shall record the customer’s last name.
• The system shall record the number of occupants.
• The system shall record the room number.
• The system shall display the default room rate.
• The system shall allow the default room rate to be changed.
• The system shall record the customer’s phone number.
• The system shall display whether or not the room is guaranteed.
• The system shall generate a unique confirmation number for each
reservation
o The system shall record the check-in date and time.
o The system shall record the checkout date and time.
• The system shall checkout customers.
• The system shall display the amount owed by the customer.
• The system shall record the payment.
Food
• The system shall track all meals purchased in the hotel (restaurant
and room service).
• The system shall record payment and payment type for meals.
Management
1. Hardware Constraints
The Hotel Management System will be placed on PC’s throughout the hotel.
3. Design Constraints
These are the restrictions on the design of a system, or the process by which the
system is developed. While the sources are varied, design constraints typically
originate from one of three sources:
• Compatibility with existing systems: The application must run on both our
new and old platforms.
• Compatibility with the legacy database must be maintained
There may be many such sources and rationales, and the designers may have to
accept them whether they like them or not. But it's important to distinguish them
from the other types of requirements, for many of the constraints may be
arbitrary, political, or subject to rapid technological change and might thus be
subject to review or renegotiation at a later point.
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User Requirements
Acceptance Criteria
Acceptance criteria represents specific and defined list of conditions that must be
met before a project has been considered completed and the project can be accepted
by the customer. Acceptance criteria can represent certain essential requirements that
must be met by the final project, or specific conditions that must be met during the
process.
• Communication
The project provides adequate means by which admin can communicate with
support staff, customer. This includes phone numbers and an email address.
The number of support channels that should be available will depend on the
nature of the use.
• Ease of Use
The project is laid out clearly and is easy to navigate.
• Information & Transparency
• Security
The project takes adequate measures to protect the details of its customers,
staff and financial details of the customers.
• Legality
The project and the admin do not break any local or international laws. This
includes spam and copyright laws. The products & services are genuine.
It is a measure of how well a proposed system solves the problems, and takes
advantage of the opportunities identified during scope definition and how it satisfies
the requirements identified in the requirements analysis phase of system
development.
The proposed system is temporally feasible.
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UseCase Diagram
DataFlow Diagram
Level 0
Level 1
Level 2
SYSTEM OVERVIEW
DESIGN CONSIDERATIONS:
SYSTEM ARCHITECTURE
This section should provide a high-level overview of how the functionality and
responsibilities of the system were partitioned and then assigned to subsystems or
components.
The Hotel management system basically works on data centered architecture.
We use a centered database in which all information regarding to customers, rooms,
services and other necessary information are kept .This information is accessed
frequently by other components for making reservation, Deletion and updation.
CODING PRINCIPLES:
TESTING:
A test suite often contains detailed instructions or goals for each collection of test
cases and information on the system configuration to be used during testing. A group
of test cases may also contain prerequisite states or steps, and descriptions of the
following tests.
A test case in software engineering is a set of conditions or variables under
which a tester will
Determine whether an application or software system is working correctly or not.
TEST CASES:
Requirements-
Customer id
Now the user will press canelbooking button, it should give error message if the
field is left blank or is not in range or is wrong information according to database
details. If everything is well then booking is cancelled
Requirements-
Customer id
Advance payment
Now the user will press check in button, it should give error message if the fields are
left blank or is not in range or is wrong information according to database details. It
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means it will give error if the customer id is not valid. If valid then check in is done.
On clicking cancel button window is closed.
Requirements-
Room No
Service allocation date
Last date
Service name
Now the user will press allocate button, it should give error message if the fields are
left blank or is not in range or is wrong information according to database details or
if service allocation date is out of range from checkin and checkout date. If all are
valid then service is allocated to that room and the bill is calculated.
Requirements-
Room no
Now the user will press checkout button, it should give error message if the fields
are left blank or is not in range or is wrong information according to database
details. If all are valid then the total bill is calculated and the customer is deleted
from the database and on clicking cancel window is closed.
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