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user guide
for In-Home Display (IHD)
& Smart Meters
www.flowenergy.uk.com
Contents
Introduction 03
Your IHD 04
Your Smart Meters 06
Account information 07
Settings 08
Target 09
Usage tracker 11
Your history 12
Your tariff information 13
Message 14
Functions of your Smart Meters 15
Electricity Meter keypad 16
Gas Meter keypad 17
Moving home 18
FAQs 19
Get in touch 20
03
Introduction
The reason that you’ve received
this In-Home Display (IHD)
and Smart Meters user guide
is because you’ve either been
transferred to our prepayment
energy plan or a Smart Meter
has recently been installed at
your property. The following
pages provide a guide to both
your IHD and Smart Meters.
www.flowenergy.uk.com
04
Your IHD
This IHD comes with a touchscreen function
that allows you to navigate around and monitor
your energy usage and credit (if you’re a
prepayment customer).
IHD
05
www.flowenergy.uk.com
06
Account information
To view your Account information, please select
either Electricity, Dual or Gas from the main menu.
You can also tell what mode you are currently in from the Account info
screen. It’s listed in the bottom left and right hand corners of the screen:
P = prepayment mode (for prepayment customers);
E = emergency credit mode (for prepayment customers);
F = friendly credit mode (for prepayment customers);
C = credit mode (for non-prepayment customers)
www.flowenergy.uk.com
08
Settings
There are many things that you can do under settings
like adjusting the sound, and setting up alerts and
targets (if you have a prepayment meter).
Under Info you can view the meter Use the Backlight button to
Serial Number, IHD serial numbers, select whether you want the
electricity MPAN and gas MPRN display lit up all the time or if you
supply point numbers. prefer it to switch off after one
minute. The light will come back
on if you tap the screen or press
the ON/OFF button on the top
left-hand side of your IHD, if it is
Target only powered by batteries.
Network for
installers/engineers
use only.
Target
You could set your own daily, weekly or even
monthly usage using monetary value, kWh value
or by an ‘eco target’ value, which is a fantastic
tool for budgeting.
01
To set your own
target, select
Settings from
the main menu.
02 Then select
Target.
www.flowenergy.uk.com
10
Target continued...
03
Select how you
want to set your
target by pressing
the £ button to
scroll between £,
kWh and CO2kg.
05 You should
then see a
confirmation
screen, press
Confirm if you
are happy with
the target,
or Edit to
change it.
11
Usage tracker
01
Viewing your gas or
electricity consumption
is easy, just click either
Electricity, Dual or Gas
from the main menu.
02
Press A/C to see your
live usage.
03
The graph presents
real-time data and
will increase/decrease
depending on your
usage. To switch
between fuel press the
box below Usage Now.
You can also view your
energy consumption in
kWh, £ or CO2kg – just
tap the unit to switch.
The LED status light of the IHD will Green = low rate of usage
also advise you on how you’re doing Orange = medium rate of usage
against your set target: Red = high rate of usage
www.flowenergy.uk.com
12
Your history
You can view your gas and electricity usage for the last
12 months, by Hour, Day, Week or Month.
To see that just press on History from the main menu. To switch
between fuel just press Electricity/Gas. To scroll between Hour, Day,
Week or Month click on the button at the top right hand corner.
Day Hour
Week
Weekly Month
13
02
To switch between gas and electricity, press
the Electricity button. This will switch the
display between gas and electricity.
www.flowenergy.uk.com
14
Message
The Message function works a bit like an email account
– just press the envelope symbol to see your messages
(unread messages will be in bold).
Press the View button to open them. Important alerts, like price
changes, will pop up and appear on the screen until you select OK.
What your
message
might
look like
15
Functions of your
Smart Meters
Your Smart Meters allow you to access the same data
as your IHD. Therefore, you will be able to retrieve all
of your data if there’s anything wrong with your IHD.
Information is displayed on the gas or electricity meter screen.
Each number brings up different information:
www.flowenergy.uk.com
16
www.flowenergy.uk.com
18
Moving home
If you’re planning to move house, please
do give us a call on 0800 092 0202 and
let us know the details of your move.
A
to be refunded.
B
19
FAQs
Q3.
What is an In-Home
Display (IHD)?
All you need to know...
A: The IHD you have in your home
is a smart device that allows you
to monitor your energy usage and
Q1.
to compare it month by month.
You can check your previous
usage anytime of the day as you
What are Smart Meters? wish and we can even send you
messages to update you on your
A: Smart Meters are gas and
tariff and account information.
electricity meters that can make
Q4.
your life easier. They’ll do all the
hard work by sending us your
meter readings automatically
(with your consent), so you don’t
have to. They also come with a Is my data secure
Smart Energy Monitor (your IHD) with Smart Meters?
that show you how much energy A: Yes. Flow takes responsibility
you’re using in £, kWh and kg for storing the meter readings
of CO2. collected by Smart Meters very
seriously. And we will only do
Q2.
that with your full consent.
www.flowenergy.uk.com
Get in touch
If you do have further questions on your IHD
or Smart Meters please do give us a call on
0800 092 0202.
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